Complaints

This profile includes complaints for Semper Solaris's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Semper Solaris

  1805 John Towers Ave El Cajon, CA 92020-1116

  
• 

  Semper Solaris

  964 5th Ave # 510 San Diego, CA 92101-6102

  
• 

  Semper Solaris

  1701 E Edinger Ave Ste H1 Santa Ana, CA 92705-5030

  
• 

  Semper Solaris

  1200 Billy Mitchell Dr Ste A El Cajon, CA 92020

  
• 

  Semper Solaris

  5234 E Pine Ave Fresno, CA 93727

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/20/2022 I signed a contract with Semper Solaris to have 4 solar panels installed on my roof, and also install an Enphase Encharge 10, battery. I already have 10 solar panels on my roof, and wanted more.The salesman, who came to my house, was named *******. I signed the contract while he was there, via Docusign. The contract was in the amount of $19,765.00. Later that day, ******* emailed me that his boss would not allow such a small installation for that price, and there would be an additional $2,400.00 charge for that. I agreed to the price increase, and signed that document that day, via Docusign. I had provided ******* with a voided check, to be used to make an ACH withdrawal of $1,000.00. That withdrawal was made on October 24, 2022.When I first called Semper Solaris, the very first question that I asked, was if they could add panels to my roof. I told them that I have a stone coated steel tile roof. I also told this to *******, while he was at my house. I have previously talked to solar contractors, who were unwilling to put panels on my roof, but I had found one contractor (*********************) who did install the 10 panels that I have now.While ******* was at my house, I showed him a printout of the brackets that were used to install my panel racking system, and explained that the steel tiles were individually removed, the brackets were installed onto my roof deck, then the tiles were reinstalled. ******* assured me that Semper Solaris had something similar, and could do the job.Yesterday, October 2, 2022, I got an email from *******, telling me that that the company will not install on my roof as it is. There is nothing wrong with my roof, except for the type of roof material, yet they propose to do a reroof of my house, with an additional fee of $300.00 per panel to remove and reinstall them.Please see the uploaded word document for the rest of the explanation. The contract and price increase are uploaded.

  

  Business Response

  Date: 11/04/2022

  Dear customer

  
  

  After our in-person technical site assessment and consultation with our roofing director the contractor must decline to countersign and move forward with the proposed project.

  
  

  Due to the nature of your roof it is not possible to install solar on it without damaging it and potentially compromising the roof's primary intended purpose of keeping water from entering the home. 

  
  

  Obviously it would be to our benefit to move forward with a solar installation but unfortunately we cannot in good conscience install on this roof because it is not suitable and would ultimately lead to problems.  If any deposit was collected it will be returned immediately.

  
  

  Thank you kindly for considering Semper Solaris.

  Customer Answer

  Date: 11/05/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  

  they have issued me a check to refund my deposit.
  
  Regards,
  
  ***********************
  
   

  
  

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Semper Solaris installled second solar battery in or around October 2021. The wired incorrectly so none of the outlets in my dining room worked any longer. Had to pay an electrician $650 to rewrite correctly. Semper Solaris is stonewalling about reimbursement.

  

  Business Response

  Date: 11/11/2022

  Hello, thank you for reaching out about this

   

  We will look into it and respond to the homeowner

   

  Thank you kindly and Happy Veteran's day !

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and had semper salaris come out and give me a free estimate over a year ago. They told me A price and I Asked when I would officially know how much it would cost so I could make a final decision and they said after they did the inspection they would call me and finalize the details with me. I never heard back from them and tried to call several times to get an answer and they never gave me the answer but instead said I needed to wait because the details were not in. I then received a call a month or so later tell telling me they were ready to install and could come out the next day, But I had not yet heard how much it was going to cost. Because of this I just went ahead and canceled it. I could not get any answers from the company and said I would not be returning to them to do any business. A year later just today I received an email with a bill for over a $1000 for camp for canceling service. I do not intend to pay this bill because I had canceled service after they did not give me any type of clue as to what I would be purchasing. After I had cancelled, I later found a better offer for 10 times less than what they had offered me

  

  Business Response

  Date: 11/02/2022

  This customer's characterization of events is completely false .

   

  This customer signed a contract with us.  We subsequently did a technical site assessment and the customer signed a change order based on the results.  We then pulled the permit purchased equipment and fully prepared for installation per the contract.  Customer canceled and they are liable for our expenses which exceed what we actually billed

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a terrible experience with Semper Solaris. My contract began 5/25/21, & my solar still doesnt work. The initial install was scheduled for Feb 2022. No response. It was rescheduled for Sept 28/29, 2022. No response. The following week, they started. When installing the frames, they drilled holes through my ceiling. They ran out of parts, leaving two panels on the ground, where they could be damaged, for an entire week. No communication. The next week, they sent a new tech. He believed the job was done. Seeing it wasnt, & because he didnt schedule himself to do so, the install continued to go uncompleted. I called the project coordinator, and she gave me specific dates technicians would return. I took time off work, but once again, nothing. After another call, the project coordinator stated I was a priority, and a technician would be on site 10/11/22. Finally, technicians- I would highly recommend, showed up and finished. However, they only got one system fully running. The second is running at 50%. Only 9 of 17 panels work. The final techs believed the initial crew installed the wiring incorrectly. He told me someone would be back to fix it. It is now 10/19/2022, and Ive heard nothing. Overall, the communication has been poor. Going on one year and 7 months, my solar is still not fully operating. My ceiling on my guest house structure is damaged, the solar that has been installed isnt functional, and I have not heard from Semper Solaris to repair any of these issues. My ****** electric bills were over $700, and my wife and I were hoping that our solar would have been installed by this point. I had even referred my parents to this company, trusting that it would be a great company to work with. I am not sure where communication was lost, but I am truly unsatisfied with the service provided by Semper Solaris. I am a Marine veteran and was very enthusiastic to be working with a veteran owned company, I'm disappointed and upset w/ everything that has happen.

  

  Business Response

  Date: 11/11/2022

  Hello

   

  Thank you for reaching out about this and thank you for your service.  We will look into this and see what we can do to help this customer feel better

   

  Thanks again

  Customer Answer

  Date: 11/13/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,

  *******************************
  
   

  
  

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had this company install a solar system in my house. The system has broke down 3 times and they would not lift a finger to pay me the money I spent to repair it myself. And they would not have anyone come out and fix it.

  

  Business Response

  Date: 10/17/2022

  Thank you for reaching out about this.

   

  We will look into it and get back to the customer

   

  Have a great day

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Semper Solaris installed solar panels on my property in the month of July 2022 and its 10/6/2022, no inspection of my Solar System. On the 27th of September i went to the ************* to see what progress was made, the response from the City building department was that Semper Solaris attempted to use my approval from my property on another, thus my project got pushed back again for inspection. The ****************** told me that it would take **************************************************** which i corrected myself with the *************. I received a project update 8/25/22 and another update 10/4/22. The last 3 months my electric bill is between 500 to 600 dollars and who's going to repay that back.... Panels on top of my home that's not even working, Semper Solaris has no integrity and unreliable business practices.

  

  Business Response

  Date: 10/17/2022

  Thank you for reaching out about this

   

  We will see what we can do to speed this up

   

  Thank you kindly

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over a year.Let me start with that. We started this process with semper Solaris OVER a YEAR ago and we still do not have operational solar.It has been one excuse after another. We started last September and didnt get the equipment up until June. Even then its been just about 4 months and the install still isnt completed.A few highlights:- A worker sat in his car for approximately two hours waiting for the fire inspection. We then failed the inspection because they didnt put a smoke detector in the garage by the battery.- they completely busted through the wall, into my kitchen, during the installation of equipment.- another worker sat in his car for approximately 2-3 hrs waiting for the county inspection which we failed right away because upon opening one of the boxes the supplies were just sitting in the box and not even installed. My husband posted a review with a picture of the uninstalled equipment a month ago! We are no further along In The process!!!!!!- there have been multiple no shows to appointments which we then waste our entire day. Latest of which was today. Finally got a text at 1:30 that they werent going to show up again.My husband and I are beyond frustrated. They have switched our project manager about three times already yet still no one can get the work done.We are keeping records of everything and unfortunately may have to resort to legal action. We have missed work days, etc. trying to accommodate just to get this done. We just want the service we were promised and have paid for.This was copy and pasted from my ****** review last week.Today, 10/4/22 we got a text saying their next availability to come to the house is October 20th. Completely unacceptable.

  

  Business Response

  Date: 10/17/2022

  Thank you for reaching out

   

  We will do what we can to speed up the inspections

   

  Thanks a have a wonderful day

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar system complete failure after a blackout. This happened before and 19 out of 27 panels stopped working around May 2022. Last weekend there was another blackout and now the system is not producing energy at all. I have been trying to resolve this with Semper Solaris and the only option they gave me is to pay them again to fix the issue. They want **** dollars to replace the microinverters that are still covered under warranty. This is criminal and fraudulent. I submitted a complaint before they responded they were going to contact me and they didnt. Im at a loss here i do not known how to get some help on this. System is pretty much worthless now no production and i still have the loan and a power bill.

  

  Business Response

  Date: 09/29/2022

  Hello thank you for reaching out about this.

   

  The homeowner's micro inverters are damaged when a car crashed into the utility's transformer creating an anomaly on the grid which damaged the microinverters.  

   

  This type of accident is not covered under warranty by the manufacturer as it is not related to a manufacturing defect and is in fact the responsibility of the utility. The most efficient recourse for the homeowner would have been homeowners insurance.

   

  However I have been informed at the manufacturer has decided to offer to replace the 19 affected micro inverters.  Once these replacement units are received from the manufacturer we can replace them.

   

  Thanks again and please have a wonderful day

   

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our family purchsed a solar system form Semper Solaris. We have 3 probelms: 1. We purchsded solar panels and three Tesla Batteries for our home. The project was completed at the end of May. It is 9/21/2022 and we not been able to use the system. We call, email Semper ***** and they just keep saying wait a few more weeks. Now we are paying for SDGE and a SOLAR loan. 2. We are supposed to be reimbursed for the 3 Tesla Batteries. We have given them everything they have asked for..invoices, signed documents ETC. They have not reimbursed us for the battieries and we can not get a hold of anyone to give us an answer as to when that reimbursment will be recieved again its been since May of 2022 that the project was completed. 3. SEMPER SOLARIS hooked up our generator to the system. It got hot and caught on fire. They came out to ***** the damage to the panel. They told us they would be back in a few days and its been several months. No one will call us back or let us knwo what is going on. We would like to be able to use the $60,000 Solar Panel system, we would like our rebate and finally we would like them to fix the generator and panel that caught on fire.

  

  Business Response

  Date: 09/29/2022

  Thank you kindly for reaching out about this

   

  With regard to the state rebate for the battery installation we have submitted all necessary paperwork and must wait for the state to process the rebate and issue the funds to the homeowner.  We have no control over how quickly the state decides to do their job we have some time frames from 2 months to 12 months.  

   

  With regard to generator issue we will look into that immediately and see what we can do.

   

  Thank

• Initial Complaint

  Date:09/21/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Semper Solaris installed said solar panels. Every time they run they flip a breaker. Semper Solaris keeps sending people outside of their time frame and wasting my **** time. F*** semper and ***********************.

  

  Business Response

  Date: 09/29/2022

  Thank you kindly for reaching out about this.

   

  We were on site September 27th.  ************** was running a little bit late based on his previous appointment and the homeowner turned him away.  We will reschedule a date to return to address this monitoring issue.  

   

  Thank You and have a wonderful day

  Customer Answer

  Date: 09/29/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************