Complaints

This profile includes complaints for Semper Solaris's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Semper Solaris

  1805 John Towers Ave El Cajon, CA 92020-1116

  
• 

  Semper Solaris

  329 W Lone Cactus Dr Ste 8 Phoenix, AZ 85027-2939

  
• 

  Semper Solaris

  1990 Olivera Rd Concord, CA 94520-5489

• 

  Semper Solaris

  180 E Sunnyoaks Ave Bldg 1 Campbell, CA 95008

• 

  Semper Solaris

  5320 S Watt Ave Sacramento, CA 95826-6400

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting on my solar panels to be inspected by the county for almost two months now. The SS account Exec has changed the inspection date three times telling me the county is responsible for the date changes. When I contacted the County they verified they have not changed any inspection dates but **** from SS has been rescheduling the inspection every time. This is dishonest and ethical and I want compensation for the two months of electric bills Ive had to pay since SS keeps rescheduling and pushing out my inspection. Fraudulent! I have emails to prove that the acct Exec has been lying to me about this since October.

  

  Business Response

  Date: 12/16/2022

  Hello thank you for reaching out about this

   

  We Did not reschedule the appointments, the *** did.  We install more than 250 projects per week.  We do not get paid in full until we pass final inspection.  What possible motivation could we have to not want to get paid for the work we have done?  On the other hand nearly 100% of the time when the *** makes a mistake they blame the contractor. I don't think it's reasonable to assume that we are lying because we have motivation counter to what you're describing and of course I'm not sure the government bureaucracy is the most reliable source of the truth.

   

  We Will do what we can to bring this project to a satisfying conclusion as soon as possible

   

  Thank you

  Customer Answer

  Date: 12/16/2022

  I was told by the County of Riverside that Semper Solaris was pushing back the inspection dates three different scheduled times for the last two months NOT the County. That is why I believe your company has not been truthful with me. And at this point I'm going with what they tell me at the County since my past experiences with your company has proven that you do NOT stand by your word. Perhaps I should start from the beginning. After the sale was made for my solar panels during the summer I heard nothing from my sales consultant. To this day I still don't know why he went "missing" and he was supposed to be my main contact throughout the process. Then scheduling my solar installation was very difficult and also pushed back almost two weeks after I had already taken the time off of work and moved my entire schedule around. The panels were installed in early october and here we are in December still awaiting my system to be commissioned so that the panels will start working for me. Since SS chose to come out and do the inspection on a day I told them there would be a power outage in my area, this syncing process was postponed. Today there was supposed to be a tech coming to do this but of course, again, nobody showed and no one from SS responded to me inquiries. So I've been paying off my solar loan the last two months AND paying an electric bill, YAY. There was also a discrepancy with the **** request your company submitted to SCE and I'm still awaiting response about when this will be corrected since it's due by Dec 28. I want to be compensated for the money I've been paying outta pocket b/c of your company's failure to stand by their promises. I've also missed several days of work b/c of this whole situation. And yes, getting my solar panels to actually work asap would also be great. Thank you.

  

  Business Response

  Date: 02/08/2023

  Hello

   

  We did not push back any inspections.  The *** is lying as usual. They passed inspection Dec 14 2022. Customer received Permission to operate Dec 29 2022

• Initial Complaint

  Date:12/02/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar panels were installed in June 2022 at a residence address of *********************************************************************. This address was used by Semper Solaris on their building permit application submittal to the *****************. However, the address of the electric meter that the solar panels are connected to is *****************************************. This is a separate meter from the meter at the main dwelling structure at ************************, and serves a bedroom and two car garage in a detached structure. Both the meter and the detached structure were legally permitted by the ***************** decades ago.Because the permit application incorrectly identified the meter address, the ***************** authorized SDG&E to connect service to the solar panels from the **** ****** avenue meter. So, the solar panels are still not functional since they are not physical connected to that address. A member of Semper Solaris staff was told in person by a ***************** inspector in June 2022 that the meter address was incorrect and needed to be changed on the permit plans. However, the Semper Solaris employee never followed through on this request and this company to date has still not corrected this. I have advised Semper Solaris on multiple occasions that they should physically go to the ************************************************* and meet in person with city staff to explain the situation and get the meter address corrected. Again, to date, that have not done so. As a result, I have had to pay higher electrical bills for the meter at **************************** than I should have since June 2022. The resolution I am seeking is the following:1. Semper Solaris goes to the ***************** as soon as possible to correct the meter address and then confirm that the ***************** notifies SDG&E that they are authorized to connect the panels to the meter at *******************************************. Reimburse me for excess electric charges I have paid due to Semper Solaris' lack of follow up

  

  Business Response

  Date: 12/16/2022

  Hello thank you for reaching out

   

  We Do not agree with the customer's characterization as to what has happened so far.  However, we will do we can to help fix the city's records.

   

  Thank you

  Customer Answer

  Date: 12/16/2022

  Their response that they will merely do their best is unacceptable.  They need to actually fix the problem and make the solar panels functional before I will consider my complaint resolved since their incompetence and lack of follow through caused the problem in the first place. To this point since the panels were installed 5 months ago and still dont work they have never "done their best". Their statement that they don't agree with my characterisation is not supported by any evidence on their part and borders on an outright lie in my view.

  

  Business Response

  Date: 02/08/2023

  Dec 27 2022 Permission to permission to operate was granted.

   

  Thank you, have a great day

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to install solar panels and a battery. The installation was performed in September and I immediately began having electrical issues in my home: power outages, appliances shorting out and permanently destroyed, indoor electrical fires in wiring and power strips, flickering lights, and other major fire hazards and inconveniences. I have contacted the company numerous times and they have taken responsibility for the damage, stating the installation was faulty, there was a loose neutral wire that was causing damage, the wrong breakers were installed, etc. To date, I am still having electrical issues in my home (lights & outlets that don't work) and appliances that flicker when turned on. The company is very difficult to reach, does not return calls, and refuses to send an electrician to inspect and/or fix the ongoing issues. Furthermore, the project cannot pass inspection so I have solar panels and a battery that are not functional.

  

  Business Response

  Date: 12/16/2022

  Hello thank you for reaching out

   

  We we'll see what we can do to bring this to a satisfactory close.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with Semper Solaris in March to install a solar system on our home. I have several complaints about this company. 1) we were told that the job would take 3 days and it took almost 4 weeks from start to completion. 2) They came out sometime after the work was completed to take pictures but apparently the pictures did not come out well so they have made appointments with us 4 times and have been a no show to come back. 3) The biggest issue we have with them is in regards to an additional charge for $2,500. We were told that we needed a new panel and copper wire pulled from ************ to the house. We told them that if it was just a new panel that we could have our own electrician do the work for a much lesser amount but they said that they had to pull wire so we agreed to have them do the work. Ultimately all that needed to be done was a replacement of the panel and no copper wire was pulled. We have tried unsuccessfully to talk to someone about a refund for a portion of this money and for more than 2 months have been given the run around, no return calls, and each time we call back to inquire we are given another person to speak to who never calls back to discuss the situation. We would like to get a refund of $1,000 as we paid $2,500 which includes work never completed. They have never given us a written change order for this work, but took the full amount out in the final payment for the contract (original contract was for $44,960 and total payments made are for $47,460 as shown in attached supporting documents). Per their own contract all changes are to be in writing. Your help in resolving this situation is most greatly appreciated.

  

  Business Response

  Date: 02/08/2023

  Hello

  We have sent this customer $1000

  Customer Answer

  Date: 02/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:11/24/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company does not offer repair services of their equipment during holidays.

  

  Business Response

  Date: 11/25/2022

  Thank you very much for reaching out

   

  The customer is correct we attempt to give our customers days off for important national holidays such as Thanksgiving and *************.

   

  Thanks once again and happy Thanksgiving

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon installation of a solar assisted power wall, this company destroyed every appliance in my kitchen due to a faulty wiring connection on their part. Although they reimbursed us for the appliances that were destroyed we were five weeks without any kitchen appliances i.e.; stove, microwave, refrigerator - the fridge was 1 1/2 weeks old. They told us to save receipts for the inconvenience and expenses incurred. We did and submitted them and thats when they continued to put us off and they refused saying; we need funding for the job first! Needless to say the power wall still does not work as promised and we have not yet been compensated for our loss so far. They have put a mechanics lien on our property and have made no effort to conclude this matter. The compensation we are seeking is less than $2500 for five weeks without a fridge. We have tried time and time again to resolve this issue but they refuse. The reason we havent yet funded this project is because we havent been taken care of. Anything that you can do would be so appreciated. Thank you!Also We have all the copies of our receipts to justify our expenses.

  

  Business Response

  Date: 11/25/2022

  Hello thank you for reaching out

   

  Yes due to an unfortunate electrical malfunction some of the ******************* was damaged.

  We agreed to the mentioned reimbursement amount although the homeowner refused to sign the agreement.  This homeowner owes over ****** for their system that is 100% functioning and has passed inspection along with monitoring and permission to operate. We are of course not going to practically pay this money by the customer owes ****** plus

   

  As we have initiated legal action against this customer I do think that we should curtail discussion via the BBB pending the outcome of litigation.

   

  Thank you.

   

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When signing contract and emailing full set of plans and mark up from ************************************. I was told after several phone calls that they where working on drawings required by county. Then after six weeks was told they would not provide required docs.

  

  Business Response

  Date: 11/25/2022

  Hello thank you for reaching out about this

   

  We disagree categorically with the customer's characterization of work performed and he has asked to cancel his contracts and receive a refund of his deposit despite the work that we have completed.  Even though we are under no obligation to do so and the customer has not acted appropriately we will return his deposit.

   

  Thank you and have a wonderful weekend.

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased solar from Semper Solaris 3 years ago. I have had more problems than good with this solar company. My true up bill is more than any of my cohorts that have solar. I have a total of 54 panels on my roof and I have 4 people in my house. My true up is anywhere from $3000 to $5000 a year. I want my system to work properly.

  

  Business Response

  Date: 11/25/2022

  Hello thank you,

   

  The customer is having a problem with the solar system that was installed prior to us.  We are doing our best to help her.

   

  Thank you very much and please have a wonderful day

  Customer Answer

  Date: 11/26/2022

  I am not having any problems with my other solar except for the electrical that Semper Solaris installed. The electrical has almost caught my house on fire and has caused breakers to blow. Semper has been out 20 times and still have not corrected the problems they have caused.

  

  Business Response

  Date: 11/28/2022

  Hello thank you for reaching out

   

  The customer statement is categorically false.  We do have a service call scheduled and we'll look into matters when on site.

   

  Thank you kindly

  Customer Answer

  Date: 11/28/2022

  I have had an independent electrician checking my system on a regular basis and can submit written info in regards to the faulty wiring. Again this has been ongoing for 3 years.

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2022, we agreed to purchase solar panels and batteries. We were notified 3 months later to obtain the loan and confirmed with the company the timing was correct, considering permits and installation had not been done. They confirmed it was all part of the process and the 3 month delay in the first payment for the loan would be enough time to sort out any potential issues and ensure the system is up and running. Its been 8 months and we still do not have a working system. This is a result of the company having unnecessary delays and incompetent mistakes in their designs, permits, and overall communication. They have assigned our project to numerous different employees throughout the months, all of who claim they are there to assist us, but yet are rarely available. We have maintained records of all the unnecessary delays that are not on the citys permit process or us, but soley a result of the companies failures. We have attempted numerous times to reach out to an executive employee, but are dismissed. As a result, we are paying an electric bill ******** and a loan payment every month, and they have not made this a priority in any capacity.

  

  Business Response

  Date: 11/12/2022

  Thank you for reaching out about this.

   

  We will look into this right away.

  Customer Answer

  Date: 11/12/2022

  This is the same response we have been getting for months. We have been assigned numerous different project managers, all of who cannot give us responses or information in a timely or put us in contact with the people who have authority to finish this project. It appears the employees are resigning or being let go, causing our project to change hands numerous times with no clarity. How long is it acceptable to say we are looking into this and then never do anything. This is our livelihood and draining our finances by having to pay for electric and solar loans, and no one seems to care at the extended time frame this project has taken. Its completely unacceptable and the incompetence is glaring.  I expect contact in regards to an IMMEDIATE SOLUTION. 

  

  Business Response

  Date: 11/25/2022

  Hello thank you for reaching out
  
  Yes We have had some difficulty with this AHJ and fire authority.  We have been in constant and frequent communication with the homeowner during this process and should have this resolved soon.  Although we do successfully complete more than ********************* ********** each and every week we do occasionally have difficulty with local jurisdictions That look for any excuse to delay and create issues for no good reason.  For example we submitted a minor in basically meaningless plan change per the city's request 11 days ago and are still waiting for them to review.  
  
  We have completed many projects in the jurisdiction and will be successful here as well.
  
  
  
  

  Customer Answer

  Date: 11/29/2022

  There is no excuse for the repeated delays on Semper Solaris behalf, including multiple employees resigning and our project not being handed off in a timely fashion, or the repeated submissions of permits with the same mistakes, despite the corrections listed by the fire or city departments. Or the promises of communication, followed by no communication. The incompetence is unacceptable and I still havent heard any resolution. I have asked repeatedly for compensation as I am paying for the solar panel loan and also my electric bill for numerous months, and have yet to even hear any gesture which would help this situation. Its clear this company doesnt care about the customer. Lets see how final inspection goes, because Im not optimistic at this point. 

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We installed Semper Solaris's solar panels on May of 2015 We don't get PGNE bills after that. By 8/19/2022 I called PGNE and found out I have a bill of $510. system was broken since October of 2020.I gone through called and called to Semper Solaris, as well as ********* with no luck from 9/1/22 to 10/11/22, I also talked to few solar repairs companies, they told me they could fix my panels in less than a month, but, if I use them directly my warranty become worthless.On late night of 10/10/22, I posted my encounter on ******* and got a call from their ********, ** office. Now, I have an appointment at 12/16/22 It appears that that once you paid them in full, they don't really wants to fix their broken panels, and cause us to pay PGNE daily.Please contact me at my ******** account under ****** *** Together, we will get it right.I am getting msg daily basis Be part of us, get this right I don't think we should pay for Semper Solaris mistakes Here are part of the victims who wrote at BBB website, if you know anyone of them please have them to contact us.Name Date was uploaded ******* H 9/13/2022 **************** 9/13/2022 ******* A 7/19/2022 ******* H 6/16/2022 ******************** 6/15/2022 ********************* 5/4/2022 EXBBJOCLE 4/19/2022 SOLOMEN F 4/14/2022 ****************** 4/12/2022 ********************* 3/29/2022 ************** 3/7/2022 ******* C 1/18/2022 AUDARI T 1/28/2022 **** W 12/1/2021 ******************* 10/29/2021 ******************* 9/26/2021 **** 9/22/2021 Eeee R 9/3/2021 *********************** 9/16/2021 ******** G 5/26/2021 ****** W 4/13/2021 *********************** 4/2/2021 ******************** 2/12/2021 ***** Y 1/12/2021 ***** Y 12/5/2020 *********** 11/3/2020 **************** 10/6/2020 ***** L 07/2/20

  

  Business Response

  Date: 11/11/2022

  Thank you for reaching out

   

  This system is covered under warranty by Sunpower and they have a scheduled date for service

   

  Thanks again and please have a wonderful day

  Customer Answer

  Date: 11/11/2022

  
  Better Business Bureau:
  
  I can't see semper solaris's responds. Please send me an email letting me know how to find their responds.  Further more,  day before yesterday, when I spoke with your representative  ******, I told her the complain I made was incorrect.  My address as well as the details of complain were not correct.  She told me to wait for you to contact me and I can put it correctly

  
   

  Semper S. took $38,812 from me on March of 2015. They told me they'd install a 25 panels of solars system and has 25 years of warranty.  On 8/22/2022 when I checked with PGNE and found out their system has broken down back in October of 2020

  The agreement their rep presented to me, this rep didn't sign it, so, there is no binding on this agreement.  The panels broke down in 5 years, and they are not fixing it, that's breach of contract

  My lost

  $38,812 of panels

  when they were on my roof, they did a damage of $14,820.

  I spent $13,500 fixed the ceilings, crawl space

  PGNE so far is around $6,651.71

  I don't want them to damages more of my roof, so, I need to pay to have someone else remove all their broken panels, which only works 5 years out of 25 years.  I got a cheapist estimate is $6000

  Please help me to obtain my lost.

  Panels was cheap, but the damages they cause is much greater.  I only have 30 minutes, so, please let me know your questions, I can put it in more detail

  thank you for helping me.

  Customer Answer

  Date: 12/02/2022

  Await for your responds.

  Please let me know if you'd like to have the case number as well as the person in charge of my case at Contractors State Board.

  I am also emailing you the **** statement on this month's bill shortly. Right now, we don't have solar, so bills are coming each month

  Thank you

  

  Business Response

  Date: 12/16/2022

  Thank you,  this system is under warranty from sunpower and they are addressing issue with the homeowner

  Customer Answer

  Date: 12/16/2022

  Thank you for letting us know someone might be addressing the
  issues.
  
  
  Issues began on October 2020, if it hasn't already resulted I think
  this someone might ne existed
  
  
  This so called warranty is not worth anything if it doesn't function
  
  
  Please return our money and the fees for the damages that has cost us
  Details as followed
  
  
  
  
  3/2015 Installed 25 solar panels      $38,812.00
  
  
  9/2016 Hired contractors to fix leaks that Semper Solaris cause
  during their installation of their solar panels, which worked for 5
  years.   Contractors                repaired/removed and installed new
  ceilings panels, filters installation cleaned up all the stains installation.. etc
  but not outside the roof
                                                            $13,500.00
  
  
  8/19/2022 PGNE bills from Oct. 2020 till now
  and still going                                   $7,339.79
  
  
      Cost to remove Semper S. broken panels  
                                                            $6000.00
      Repair damages roof by Semper Solaris
                                                            $14,820.00
  
  
  Above is the message for Semper Solaris.
  
  

  

  Business Response

  Date: 01/10/2023

  Hello thank you this equipment is under warranty for the manufacturer and they will repair it.  Thank you so much and happy New Year

  Customer Answer

  Date: 01/10/2023

  Hi! *****;

   

  This is the same respond they gave you back in the beginning of November which is 2 months ago.  I suspect they might think we don't read their responses

  You and I both know they are not planning to fix it.  And, I don't want them to climb up to my roof makes more damages

  Please ask them to return my money plus the cost of the damages that did while on my property.

  I will send you my next month's of PGNE bill and on

  Thank you