Complaints

This profile includes complaints for Meaningful Beauty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Meaningful Beauty

  100 N Pacific Coast Hwy #1600 El Segundo, CA 90245-5654

  
• 

  Meaningful Beauty

  6 Commerce Way Arden, NC 28704

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an initial order on 4/30/25 to try their sample bottles. Because I ordered I was then placed on a subscription without my consent. I only wanted to try the products. I did not realize that ordering meant you would be automatically put on a subscription based plan. On 6/2.2025 I received an email that my order had been shipped, an order that I did not place, it was for $******, with 3 installments on ******. I spent 25 minutes trying to cancel this. First I tried doing it online through a chat system where either a person or AI badgered me so badly to not cancel my subscription that I got so frustrated that I called the number, I was able to speak to someone but it took almost 20 minutes for the person to finally cancel my subscription plan that I was placed on but never asked for. I think their practices are sneaky and unethical and this business should be looked into for this. They never once sent an email asking if I wanted to be placed on subscription plan, they just sneak that right in there. They could have easily sent an email before mailing the products out. They only sent an email once they sent the products out. NOT before, so you can't cancel ahead of time. They said that my subscription has been canceled but because they ALREADY had shipped the next products I am on the hook for the ******. They already charged my card one installment of ****** and I have 2 more to go. I would like to be refunded and guaranteed that this subscription is indeed canceled and they will not try and send me anymore products and charge me in the future! I think this is bad practice especially since ***** Crawfords name is associated with this business. The sad part is, I would have ordered more products but on my terms. I absolutely do not want to have an automatic subscription. They should be investigated also for their very poor customer service. They tried to bully me into not canceling over and over. It was very frustrating.

  Business Response

  Date: 07/08/2025

  ***** *******
  ***********************************************
  
  Date: 7/7/25
  Complaint ID: ********
  Order: SPMB338170
  
  Dear Ms.*******,
  
  Thank you for contacting us through the Better Business Bureau. We sincerely apologize for any miscommunication and appreciate you bringing your experience to our attention.
  
  Our records indicate that you enrolled online for automatic shipments of Meaningful Beautyon April 6, 2025, by purchasing a promotional 8-piece 30-day introductory kit.Please note that one-time purchases are available without automatic replenishment; however, these one-time offers apply only to full-size individual items (not kits) and are available at retail pricing.
  
  We strive to be transparent about our promotions and offers for Meaningful Beauty via our website, TV infomercials, inbound sales phone line, print materials, product packaging, and billing statements. Customers who choose to purchase any of our introductory kit offers are informed that they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. This information is clearly presented in three locations on our website before an order can be placed. First, it appears on the order page before an offer is selected; second, it is displayed in the shopping cart prior to entering any personal information; and third, it is stated directly above the "Pay Now" button before the order can be finalized. Additionally,the terms of purchase are included in your order confirmation email.  We regret if you found the terms of the offer unclear in any way.
  
  Your Meaningful Beauty subscription was cancelled when you contacted us on June 1st,at which time you were provided with information about the 2nd shipment and the remaining balance.   This 2nd shipment was your replenishment kit, an 8-piece 90-day supply,with the cost split into 3 installments to be billed over 31-day billing cycles.  The 1st installment was charged after the kit was shipped leaving the remaining installments to be billed in July and August.   Please understand while cancelling an account stops all future shipments, it does not cancel the balance due for orders shipped prior to cancellation: they will continue to bill as scheduled until paid in full or returned for credit within the 60-Day Money-Back Guarantee. 
  
  We regret that you found the cancellation process difficult.  We do want to ensure members are aware of all of their options and benefits available with our flexible membership program and are able to clarify any questions at the time cancellation is processed.
  
  As a gesture of goodwill and in exception to our advertised guarantee, the remaining balance due for your 2nd shipment has now been waived and a refund for the 2nd installment billed on July 3rd has been issued. Please allow 3-5 business days for the refund to post.  Nothing further will be billed or shipped.  Rest assured, your Meaningful Beauty subscription remains cancelled with a zero balance.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

  Customer Answer

  Date: 07/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a trial order of Meaningful Beauty, paid $53.63 on 4/13/25.On 5/15/25 my banking account was pending a charge for$91.20. I contacted meaningful beauty on or around 5/13/25 and said I didnt realize this was part of automatic product being sent. They said they canceled my auto subscription. The pending charge went thru and I received another order of the product. I assumed my call was too late for the order to be ************ I have another pending charge for $91.20. I called their customer service and she could find my email address, address was correct, my email was correct, my phone # was correct, but she said the name on the account didnt match mine but she couldnt tell me the name. I would have no reason to use a different name and have all of my other information be correct. So I could not resolve why the order was not cancelled and my account was charged again. They were completely unhelpful as to why I was charged again

  Business Response

  Date: 06/23/2025

  Susan Maki
  3127 County Road 20
  International Falls, MN 56649
  
  Date: 6/23/25
  Complaint ID: 23468724
  Order: SPMB258414
  
  Dear Ms. Maki,
  
  Thank you for contacting us through the Better Business Bureau. We
  received your inquiry and sincerely apologize for any miscommunication. We take
  these complaints very seriously and appreciate the time you have taken to let
  us know about your experience.
  Your
  Meaningful Beauty® subscription was cancelled when you contacts us on May 15th,
  but you are correct that the replenishment shipment had already processed for
  delivery and could not be stopped.  The
  replenishment shipment was a 90-day supply with the cost split into 3
  installments to be billed over 31-day billing cycles.  The 1st installment was charged
  when the kit shipped leaving the remaining installments to be billed in June
  and July.   Please be advised while
  cancelling an account stops all future shipments, it does not cancel the
  balance due for orders shipped prior to cancellation: they will continue to
  bill as scheduled until paid in full or returned for credit within the 60-Day
  Money-Back Guarantee.
  
  Regarding the name on the account, your address is currently
  on the account and your name is associated with the ship-to information.  Originally the initial order placed online
  reflected a different name and address under the billing information although
  the ship-to address and name matched yours.
  
  Your account reflects you may have experienced a potential
  reaction to a Meaningful Beauty product. If you have not yet contacted our
  Customer Specialist team with the information provided when you cancelled we
  encourage you to do so.  It is of utmost
  importance to us that any potential reaction to this product is documented and
  addressed.
  
  As a gesture of goodwill due to the issue you experienced
  while using Meaningful Beauty® a refund has been issued and the remaining
  balance cleared.  Please allow 3-5
  business days for the refund to posted.
  
  
  Your Meaningful Beauty® account remains closed with nothing
  further to be shipped or billed.
  
  Sincerely,
  Morgan M.
  Contact Center Operations Director

  Customer Answer

  Date: 06/24/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23468724, and find that this resolution is satisfactory to me.

  Thank you for your attention to this and a very satisfactory resolution.
  
  
  
  Sincerely,
  
  
  
  Susan Maki

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Meaningful Beauty as a trial on December 30, 2024, for $81.24. On January 29, 2025, I received another order which I did not want and was charged $324.92. Since I had received it and was already charged for it, I kept it. I called Meaningful Beauty after this and requested that they cancel any future orders. Unfortunately, I did not document the phone call. On March 19, 2025, I went to their website to cancel my order because there was a long hold time. I thought this was the end of it. I got an email stating my order was on the way. I immediately (May 2, 2025) called them and requested them to cancel the order. They stated it had already shipped. Once I receive it, I could call them, and they would arrange for me to return it, and they would refund my money.I called on May 2nd and May 29th. Today is June 12, 2025. On May 3, 2025, my Pay Pal account was charged $317.50. I have not received any products.Each time I called I was told it was on the way. I called again today (6/12/2025) and was told "oh yes it's on the way, it takes 5-10 days to be received." I stated I was told that was on May 2nd and now I am tired of being polite this is BS and asked to speak with a supervisor. No one ever came on the line.All I want is my money back and to never do business with Meaningful Beauty again.Thank You

  Business Response

  Date: 06/20/2025

  Sandre Gavin
  764 Omaggio Pl
  Henderson, NV 89011
  
  Date: 6/20/25
  
  Complaint ID: 23459654
  Order:
  SPMB214151
  
  Dear Ms.
  Garvin,
  
  Thank you for contacting us through the Better
  Business Bureau. We received your inquiry and sincerely apologize for any miscommunication.
  We take these complaints very seriously and appreciate the time you have taken
  to let us know about your experience.
  
  Our records
  reflect that you enrolled online for automatic shipments of Meaningful Beauty
  December 30, 2025, with your purchase of an 8-piece 30-day introductory
  kit.   We make every effort to
  make the offers for Meaningful Beauty® as clear as possible on our
  websites.  One-time
  purchases are available without automatic replenishment, but the one-time
  offers are only for individual items (not kits) and are only offered at retail
  pricing.  Customers that choose to
  purchase any of our introductory kit offers are informed that they will receive
  automatic shipments until they contact customer service to cancel or make
  changes to their membership.  We
  regret if you found the offer you purchased unclear in any way. 
  
  Your 1st full-size replenishment kit was shipped January 29, 2025, per the terms of the purchase,
  and billed in full at that time to the PayPal account provided.
  
  On May 1,
  2025, a 3rd shipment (a full-size 90-day kit) began processing for
  delivery as scheduled for a total cost of $317.50.  That shipment was sent May 2nd and
  the full cost ($317.20) billed at that time.
  Also, on May
  2nd, your subscription was cancelled per your request.  Information was provided regarding the 3rd shipment that had just been sent and the available 60-day money back guarantee.
  
  Please be advised
  that our records do not reflect any calls received from the phone number
  provided with your order (and this complaint), nor any other contact received
  in reference to your account after the January 29th shipment until
  your cancellation request on May 2nd.  
  
  After
  reviewing your calls received May 29th and June 12th, we
  regret that this issue was not resolved then.  Although the tracking number still indicated that the order was in
  transit normal expected delivery times are 7-10 business days.   A full
  refund of $317.50 has now been issued for the May 2nd shipment
  please allow 3 – 5 business days for the refund to post to your PayPal
  account.  
  
  
  As we strive to
  provide only the highest quality products and service, we regret that your
  experience with us did not meet that expectation: we would like to apologize
  for any frustration you've experienced as a result. Please rest assured, your
  customer service experience has been reviewed and will be used to improve our
  service going forward.
  
  Your Meaningful Beauty® account remains
  closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  Morgan M.
  Contact Center Operations Director
  

  Customer Answer

  Date: 06/30/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23459654, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Sandre Gavin

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer since 2009, receiving regular customized product kits. The customer website was unavailable for several months for "maintenance", so I was unable to access my account to customize my order or check on shipments. I stopped receiving shipments for an unknown reason and I had to call several times, and each time I was assured that the shipment would go out that day, which did not happen. After 4-5 calls I finally got someone who was able to trigger a shipment, but the products I received were not what I believe would have been in my regular subscription kit (it was more like a new customer kit). When the website was finally available again, I was forced to create a new login and password for the "new website", however I could no longer see my custom subscription kit. I called their customer service and was told that my account had been "completely cancelled" and that I'd have to set up a new subscription order. I did not cancel my account (didn't have website access to do it even if I'd wanted to) so Meaningful Beauty must have done so. No one in customer service could give me an explanation for how/why it was cancelled. When I tried creating a new subscription order, I found that the prices for the exact same products that I have purchased for sixteen years are nearly three times the cost. When I called customer service again, I was told that because my account had been cancelled that I have no recourse. The prices have slowly increased some over the years, which I completely understand. But as an example, one product that cost $38 in March 2025 is now $83. It seems fraudulent and unscrupulous for a company to bring down its website for maintenance, and when they bring it back up force customers to create a new login, so that it appears they have a brand new account with no more access to previous offers or pricing. Apparently, a customer's history and loyalty mean nothing to Meaningful Beauty and I won't be a customer any longer.

  Business Response

  Date: 06/17/2025

  Sherry Morse
  1898 Rose Ln
  Eufaula, OK 74432
  
  Date: 6/16/25
  Complaint ID: 23449407
  Account: 5022156
  / SPMB58325
  
  Dear Ms. Morse,
  
  Thank you
  for reaching out to us via the Better Business Bureau. We appreciate your
  inquiry and sincerely apologize for any miscommunication that may have
  occurred. We take these complaints very seriously and are grateful for the time
  you have taken to share your experience with us.
  
  We appreciate
  your decision to choose our membership option in 2009 and your loyalty since
  then. However, we regret that your recent experience has not met either our
  expectations or yours.
  
  Our records
  indicate that your custom kit shipment, which was scheduled for December 2024,
  was delayed because the payment authorization request to the credit card on
  file was declined by the card’s issuing bank.
  
  Additionally,
  your account has been transitioned to our new customer service system. We
  understand that you experienced difficulties accessing the member login site
  for a period of time. We were in the process of upgrading both the member
  account access options and our main customer service system. This upgrade is
  being implemented in stages as we move our existing customers to the new
  system. The member site upgrade was completed in May, and customers were
  requested to recreate or reactivate their account access with their first login
  attempt after the upgrade.
  
  On March 8,
  2025, we have a record of your call regarding the customization of your waiting
  order to ensure it was shipped as soon as possible. As a courtesy, an
  additional 20% discount was applied. The order was shipped on March 10th for a
  total cost of $153.36, which was billed in full at that time.
  
  We are still
  investigating why your account was canceled after this shipment, and we
  apologize for any confusion or inconvenience this may have caused.
  
  You mentioned that the cost of one item on
  the website is $89, compared to its previous price of $38 in your kit. The $89
  price is for the Subscribe and Save option. We offer three pricing tiers: our
  one-time purchase price, the Subscribe & Save pricing for single items,
  which is 15% lower than the non-member pricing, and our member kit pricing,
  which is significantly lower than either of the previous options.
  As of now, your Meaningful Beauty® account remains closed, and no
  further shipments or billing will occur. We hope you will consider reactivating
  your account.
  
  To reactivate, simply place a new order for a
  30-day entry kit. After that, please contact our corporate office directly at
  1-877-424-1117 between 9:00 AM and 5:00 PM EST, Monday through Friday. We will
  then confirm your reactivation and honor your member pricing for all future
  shipments. Alternatively, you can call us for assistance with placing the new
  order.
  
  Sincerely,
  
  Morgan M.
  Contact Center Operations Director

• Initial Complaint

  Date:06/10/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 1 time from Meaningful Beauty on May 5th 2025* Did not subscribe* In June of 2025 there has been 7 charges for Meaningful Beauty, All is a weeks span * I called and spoke to rep * I was told they would refund my money* Which ,they did and then next day charged my card again* I had to report my card stolen and wait on a new card and dispute all the charges*

  Business Response

  Date: 06/17/2025

  *** *******
  **********************************************************************
  
  Date: 6/16/25
  Complaint ID: ********
  ******************
  
  Dear ***********
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty May 4, 2025,with the purchase of a promotionally discounted offer for a 7-piece 30-day introductory kit.
  
  We genuinely strive to be clear and transparent about our promotions and offers for Meaningful Beauty across our various platforms, including our website, TV infomercials, the inbound sales phone line, print materials, product packaging, and billing. One-time purchases are available online without a subscription, but the one-time offers are only for individual items (not kits) and are only offered at retail pricing. Customers that choose to purchase any of our introductory kit offers are informed that they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. To clarify the offer terms, we provide information in several places on our website: before selecting an offer, in the shopping cart before entering personal information,and just before finalizing your order.  When you completed your purchase, you authorized future shipments and charges by agreeing to our Terms of Service and Privacy Policy. We apologize if any part of the offer was unclear, and we appreciate your understanding as we aim to improve your experience.
  
  On May 5, 2025, your initial order (a 30-day introductory supply) was sent for a total of $53.26 which was charged in full at the time of shipping to the credit card provided.  
  
  On June ******, your 2nd shipment, a full-size 90-day replenishment kit, was sent for a toral of $ ****** to be billed in 3 installments over a 31-day billing cycle.  The 1st installment of $90.56 was billed at the time of shipping leaving a balance of $181.13. 
  
  Also on June 6th,your subscription was cancelled per your request.  Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation; will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.
  
  We regret to inform you that an error occurred while processing your *************** a result, a second installment of $90.57 was charged in addition to the initial charge when the order was shipped. We apologize for any inconvenience this may have caused.
  
  On June 7, 2025, we received your call concerning the second charge. As an apology for the error, we issued refunds totaling $181.13 at that time, and we also cleared the remaining balance of $90.56 as an exception to our return policy.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/28/25 $42.54 was charged to my credit card. I have been trying for weeks to log into my Meaningful Beauty account to change my kit. I have been a customer for over 10 years. I chatted on line and called customer service and spoke to 4 customer service agents. All said they could not find my account and assured me I would not receive a kit nor be charged as of 5/27/25. The next day my card was charged I immediately called and was told no kit was sent. After an hour on the line they miraculously could tell me what was sent. I said I want to cancel the shipment and my subscription after a lot of back and forth I was told when I received the package to reach out for a return label. On 6/5 I received the package on 6/6/25 I contacted MB's customer Service and again they could not find my account. I have decided that I will "return to sender- refused" the package. I told customer service that I would dispute the credit card charges if I didn't receive a refund. Again "Gio" said he could not give me a return label since he could not find my account. I don't know what is going on with Meaningful Beauty but this scam they are inflicting on long time customers is ridiculous!

  Business Response

  Date: 06/16/2025

  Sandra Heid
  10 Copper Mill
  Rd
  Monroe, CT
  06468
  
  Date: 6/11/25
  
  Complaint ID:
  23435369
  Account:
  SPMB316765
  
  Dear Ms. Heid,
  
  Thank you for
  contacting us through the Better Business Bureau. We sincerely apologize for
  any miscommunication and appreciate you bringing your experience to our
  attention.
  
  We regret the
  difficulties you faced accessing your Meaningful Beauty® account online. We
  have upgraded our website and customer service systems, and the new member site
  login was restored in early May. Customers were asked to recreate their
  accounts during this transition.
  
  We apologize
  for any frustration caused when you contacted us on May 28 and we had trouble
  locating your account. The email you provided was associated with an inactive
  account and has now been corrected.
  
  Your account
  was canceled on May 28 at your request, and we notified you that the shipment
  could not be stopped. As a courtesy, we also requested to clear the remaining
  balance, allowing you to keep the shipment with no further installments.
  
  As a gesture of
  goodwill, we have issued a refund of $42.45. Please allow 3 to 5 business days
  for the funds to post. Thank you for your understanding.
  
  Your Meaningful
  Beauty® account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  Morgan M.
  Contact Center
  Operations Director

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Meaningful Beauty / *****-******, for deceptive advertising, unauthorized billing and egregious customer service practices that amount to predatory behavior.On April 6, I made a purchase of $79.93 for an 8-Piece Deluxe Kit after seeing a ******** ad. This was a one-time purchase and in fact, it explicitly included a money-back guarantee if not ************ my shock, I was charged $106.55 on May 13. Confused, I immediately contacted them and received no response on my first 4 emails. Eventually, they responded claiming I signed up for a subscription, which I DID NOT. I repeatedly requested a cancellation, but was ignored yet again.After many emails, they eventually confirmed cancellation but claimed I owed an additional $213. I made ONE order, received ONE shipment of the sample kit, and had an averse reaction to the products so I disposed of them. Now, they are threatening to hold me liable for some ***** ****. They also claimed they shipped something else, but I only received the initial deluxe kit.This behavior is exploitative. It appears the company counts on customers giving up, and this aligns with the hundreds of similar complaints already filed with the BBB. The volume of reports indicating the same hidden subscriptions, unauthorized billing, no response to cancellation requests, suggests a deliberate strategy to defraud consumers.I demand a full refund of $106.55 for the unauthorized charge, cancellation of the bogus $213 and written confirmation that I will NEVER be billed again, or I will file a complaint with the **** initiate a chargeback and share this widely, including with the influencer (****** ********) whose endorsement influenced my *********** is disgraceful that this company is still allowed to operate given the overwhelming number of complaints of this behavior. I urge regulators and the BBB to investigate Meaningful Beauty for unfair and deceptive business practices asap.

  Business Response

  Date: 06/16/2025

  Lola Banjo
  437 Russell Ave
  #209
  Edgewater, NJ
  07020
  
  Date: 6/9/25
  Complaint ID:
  23418098
  Account:
  SPMB131254
  
  Dear Ms. Banjo,
  
  Thank you for
  reaching out to us through the Better Business Bureau. We appreciate your
  inquiry and sincerely apologize for any misunderstanding. We take complaints
  like yours very seriously and value the time you've taken to share your
  experience with us.
  
  Our records
  indicate that you enrolled online for automatic shipments of Meaningful Beauty®
  on April 6, 2025, by purchasing a promotional 8-piece 30-day introductory kit.
  Please note that one-time purchases are available without automatic
  replenishment; however, these one-time offers apply only to full-size
  individual items (not kits) and are available at retail pricing.
  
  We strive to be
  transparent about our promotions and offers for Meaningful Beauty® through
  various channels, including our website, TV infomercials, inbound sales phone
  line, print materials, product packaging, and billing statements. Customers who
  choose to purchase any of our introductory kit offers are informed that they
  will receive automatic shipments until they contact customer service to cancel
  or make changes to their membership. This information is clearly presented in
  three locations on our website before an order can be placed. First, it appears
  on the order page before an offer is selected; second, it is displayed in the
  shopping cart prior to entering any personal information; and third, it is
  stated directly above the "Pay Now" button before the order can be
  finalized. Additionally, the terms of purchase are included in your order
  confirmation email.
  
  Please be
  advised that our records indicate that your email dated May 24th was the first
  correspondence received by our customer service team. If customers respond to
  any unmonitored promotional or confirmation email addresses, an automatic reply
  is generated to inform them and provide our contact information. We apologize
  for any delay in receiving and responding to your email inquiries.
  
  On May 26,
  2025, a customer specialist attempted to contact you by phone to document your
  experience regarding a potential reaction. When he was unable to reach you at
  the phone number provided with your order and complaint, an email was sent
  containing direct contact information for our Consumer Affairs department,
  along with a request for you to call us. Another attempt to reach you was made
  on May 27th, but this also was unsuccessful. Our records indicate that we have
  not received any calls or other correspondence from you regarding your account
  before or since May 24th.
  
  Our records
  show that we have not received any returns up to this date. However, when
  PayPal informed us about your pending dispute, we decided to issue a refund of
  $106.55 for your second shipment instead of contesting the dispute. We also
  cleared the remaining balance as an exception to our advertised return policy.
  
  Your Meaningful
  Beauty® account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  Morgan M.
  Contact Center
  Operations Director

  Customer Answer

  Date: 06/16/2025

   
  
  Complaint: 23418098
  
  
  
  I am rejecting this response because:

  There are several inaccuracies and untruths in this response but I’ll focus on three.

  1) I first made contact on 5/12, the day right after the unauthorized charge. I did not receive a response from them till 5/24 after 4 contact attempts. Then they proceed to argue with me for several emails refusing to cancel and reimburse. It’s all in the email screenshots. They were insisting not only will they not reimburse, but I owe them another $213, for something I never ordered. I tried to resolve it with them amicably but had no choice but to file a dispute.

  2) They claim that it is clearly stated that this is a subscription and I reject that. I followed a Facebook ad and there was no indication that this was an intro kit. It was termed deluxe system and there was nothing that would make anyone believe this was a recurring purchase. It’s insulting that they’d say this because it’s simply not true. This is why there are so many similar complaints. We can’t all be stupid.

  3) I never received any calls from them. I even went back to check my voicemail log on the dates they mentioned and there’s nothing.

  It really frustrates me that instead of taking accountability, they have submitted a carefully crafted response filled with inaccuracies. The dispute was decided in my favor so it’s over now, but just do honest business is all we ask, so you don’t have to go to these lengths. 

  
  Sincerely,
  
  
  
  Lola Banjo

  Business Response

  Date: 06/26/2025

  Lola Banjo
  437 Russell Ave #209
  Edgewater, NJ 07020
  
  Date: 6/23/25
  Rebuttal Complaint ID: 23418098
  Account: SPMB131254
  
  Dear Ms. Banjo,
  
  Thank you for the opportunity to
  respond.
  
  We did not mean to imply that you did
  not reach out to us prior to May 24th but just that the first emails
  that reached our customer service team were dated that day per our records and
  the transcripts.
  
  Our Facebook ads are linked to our
  website so when a customer responses to an offer via Facebook they are
  redirected to the website to place an order where specific information is
  provided about the subscription that is always included with introductory kit
  purchases.  More specifically, before any
  personal information is entered or payment can be submitted for an introductory
  kit the order details in the online shopping cart state: “By continuing with your payment, you
  agree to the future charges listed on this page and the cancellation
  policy.----I understand that one month after my first order is shipped, and
  then every three months thereafter, I will be sent a new full-size supply of
  Meaningful Beauty®. Each shipment will be charged in three payments of $$$$
  (amount depends on kit offer selected) plus $4.99 for shipping and handling per
  month. I understand there is no minimum to buy, and I can easily customize or
  cancel this program just by visiting meaningfulbeauty.com/account.”  Again, we regret if you found the terms of the offer
  unclear in any way.
  
  Regarding the call on May 26, as
  stated the customer specialist was unable to reach you by phone so no voicemail
  message was left, and an email was sent instead.
  
  As we strive to
  provide only the highest quality products and service, we regret that you feel
  your experience with us did not meet that expectation.  Thank
  you for your feedback.
  
  Sincerely,
  
  Morgan M.
  Contact Center Operations Director

  Customer Answer

  Date: 06/30/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23418098, and find still find inaccuracies and dishonesty in the response but will just like to move on with my life.
  
  
  
  
  Sincerely,
  
  
  
  Lola Banjo

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer for almost 15 years. I have also NEVER had a payment for product issue. However, the company has chosen to offer nothing but credit cards for a form of payment. I have offered to pre-pay with my bank account or send a check, to which, the customer service team has declined. Being a loyal customer, I am seeking other means of acceptable forms of payment besides a credit/debit card.

  Business Response

  Date: 06/04/2025

  Corinne Thompson
  3533 West Rose Garden Lane
  Glendale, AZ 85308
  
  Date: 6/4/25
  
  Complaint ID: 23407606
  Account:
  5738715
  
  Dear Ms.
  Thompson,
  
  Thank you for contacting us through the Better Business Bureau. We
  received your inquiry and sincerely apologize for any miscommunication. We take
  these complaints very seriously and appreciate the time you have taken to let
  us know about your experience.
  
  Our records
  reflect that you enrolled for automatic shipments of Meaningful Beauty® in
  January of 2011.  We appreciated your
  business for all these years.
  
  We have
  recently upgraded to a new customer service and fulfillment system.   The only form of payment that our new system
  will accept is credit or debit cards or “e- wallet” such as PayPal, Apple Pay
  etc.  We are no longer able to process
  checks or money orders.   
  Your account
  history indicates that in the past you have provided payment with a check as
  well as credit cards.  Your most recent
  shipment sent March 25, 2025, was paid for using a credit card.
  
  When you spoke
  with us recently regarding an expected shipment.  You were advised that the next shipment was
  placed on hold waiting for a payment method update. You informed us that your
  credit card had been compromised so any additional activity on that card had
  been put on hold, and you did not yet have a new card.
  
  Regrettably, we
  have no other payment options available except those mentioned above.  As soon as you have access to a new card
  contact our customer service team to update your account at which time your
  next shipment can be released.
  
  Sincerely,
  
  Morgan M.
  Contact Center Operations Director

  Customer Answer

  Date: 06/05/2025

   
  
  Complaint: 23407606
  
  
  
  I am rejecting this response because:

  I do not feel "Your" system should be limited to credit/debit cards only.

  Close my account.
  
  
  
  Sincerely,
  
  
  
  Corinne Thompson

  Business Response

  Date: 06/16/2025

  Dear Ms. Thompson,
  Thank you for the opportunity to
  respond.
  As you
  requested, your Meaningful Beauty account has been cancelled. We regret losing
  your business after so many years. However, as mentioned in our previous
  response, we can no longer process payments made by cash, check, or money
  order.
  
  If your
  circumstances change in the future, we would welcome the opportunity to do
  business with you again.
  
  Sincerely,
  
  Morgan M.
  Contact Center Operations Director

• Initial Complaint

  Date:06/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Meaningful Beauty sent and charged me an unauthorized subscription. This is what they emailed me:One month after your first order is shipped, and then approximately every three months thereafter, you will be sent a full size supply of Meaningful Beauty. Each shipment will be charged to the payment method you provide today, in three monthly payments of $79.95 plus $4.99 for shipping and handling charges unless you call ************** or visit ******************************************************************** to manage or cancel your subscription.I wasnt aware of this email

  Business Response

  Date: 06/04/2025

  Ion Curmatureanu
  ******************
  ****************
  
  Date: 6/4/25
  
  Complaint ID: ********
  ******************
  
  Dear Ms.Curmatureanu,
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty
  April 18, 2025,with the purchase of a promotionally discounted offer for an 7-piece 30-day introductory kit.
  
  We do make every effort to make the offers for Meaningful Beauty as clear as possible on our websites.  One-time purchases are available without automatic replenishment, but the one-time offers are only for full-size individual items (not kits) and are only offered at retail pricing.  Customers that choose to purchase any of our introductory kit offers are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.  The information regarding the terms of the offer is provided in several places on the website: before an offer is selected and in the shopping cart prior to any personal information being entered.
  
  Also, before any purchase of a Meaningful Beauty introductory kit can be finalized or payment submitted customers are again informed of the following: I understand that one month after my first order is shipped, and then every three months thereafter, I will be sent a new full-size supply of Meaningful Beauty. Each shipment will be charged in three payments of $$$$$ (price depends on kit ordered, your purchase stated $79.95) plus $4.99 for shipping and handling per month (plus applicable sales tax). I understand there is no minimum to buy, and I can easily customize or cancel this program just by visiting ******************************************************************; Your info will be saved to a Shop account. By continuing, you agree to Shops Terms of Service and acknowledge the Privacy Policy.  The terms of the purchase are also included in your order confirmation email.
  
  Your authorization of future automatic shipments and associated charges was provided by clicking on Pay Now to submit your order.  We regret if you found the offer unclear in any way.
  
  Your initial order (the 30-day introductory kit) was shipped April 21st, for a total cost of $54.00 which was charged in full at this time to the ****** account provided.
  
  On May 22, 2025, your 2nd shipment, a full-size 90-day replenishment kit, was sent as scheduled for a total cost of $275.52 to be billed in 3 installments over a 31-day billing cycle.  The 1st installment of $91.84 was charged at this time leaving a balance of $183.68.
  
  On June 1, 2025, your subscription was canceled per your request.  Information was provided regarding the remaining balance for your 2nd shipment and return instructions.  Although cancelling a subscription stops all future shipments, it does not cancel any remaining balance(s) due.  Orders that have already been shipped at the time of cancelation will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.   As a gesture of goodwill and in exception to our advertised policies, a refund of $91.84 was issued and the remaining balance cleared at this time prior to the receipt of your return.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue isnt about Meaningful Beauty.I know better than to sign up for scams. I was researching for a ********* issue is with BBB and your A rating of this company after they have a rating (by 222 customer complaints) of 1.61 stars out of ***** did you manage to rate them an A business?Very, very misleading.

  Business Response

  Date: 06/02/2025

  Charity *************** IL 62215
  E-mail: ***********************************
  
  Complaint ***********
  Account: NA
  
  Dear Ms. *****
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry regarding our BBB rating.
  
  While you may notice a trend with the reviews or complaints regarding our replenishment program, happy customers generally do not leave any kind of reviews regarding their experience. Please keep in mind that the reviews and complaints that the Better Business Bureau receive are a very small portion of our customers.
  
  We do make every effort to be forthcoming regarding our promotions and offers for Meaningful Beauty via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing.  All of the discounted offers for introductory kits include a subscription.  The terms of any offer is clearly stated on the website in several places before any personal information is entered or an order is submitted, as well as in the initial order confirmation email.   Future replenishment shipments can be cancelled at any time.  Customers with active subscriptions have 24/7 access to their accounts online.  **************** is available 7 days a week via phone, live chat or email.  Every shipment is backed by a 60-day Money Back Guarantee. 
  
  We do offer full-size individual Meaningful Beauty products for purchase without a replenishment account, but not the introductory kits. However, customers who choose to place one-time orders are only offered our retail prices. Replenishment customers are offered many great benefits including discounted prices, free gifts, the ability to customize future shipments and shipping frequency.
  
  There are several factors that determine a businesss BBB rating.  You can find more information about those directly from the BBB.  We hope during your research that you also read our responses to the reviews on the BBB site as well as visited other trusted review sites include our website. 
  
  Unfortunately, customers who are pleased with a product are more likely to post a review directly on the brand or merchants website while complaints are more often posted to BBB.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director