Complaints

This profile includes complaints for Meaningful Beauty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Meaningful Beauty

  100 N Pacific Coast Hwy #1600 El Segundo, CA 90245-5654

  
• 

  Meaningful Beauty

  6 Commerce Way Arden, NC 28704

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to this business to cancel for over a week on multiple platforms starting with the actual website. My requests were ignored then all of a sudden I have a charge for $109 and a shipment on the way with more products than I requested and 2 payments to follow. When I finally reached someone on the website I had to ask to cancel 7 times before they actually canceled. I was also told a shipment was sent today and I would have to cancel on my own.

  Business Response

  Date: 05/21/2025

  ***** ********
  ***********************
  Apt 12P
  *********************
  
  Date: 5/21/25
  
  Complaint ID: ********
  ****************
  
  Dear Ms.********,
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Your account indicates you enrolled online for automatic shipments of Meaningful Beauty April 12, 2025, with the purchase of a promotionally discounted 8-piece 30-day introductory kit.  Your order was sent April 13th for a total cost of $70.71 which was charged in full at the time of shipping to the credit card provided.  As part of the initial purchase, customers ordering any of our ****** introductory kits are informed they will receive full-size automatic replenishment shipments until they contact customer service to cancel or make changes to their membership.
  
  On May *******, per the terms of your purchase, your 2nd shipment (a full-size 90-day replenishment kit) began processing for delivery for a total cost of $326.52 to be billed in 3 installments over 31-day billing cycles.  The shipment was sent; the 1st installment of $108.84 was charged on May 19th leaving a balance of $217.68.
  
  Also on May *******, your account was cancelled per you Live Chat request.  Information was provided regarding the replenishment kit that had just shipped, the remaining payments scheduled and the 60-day Money Back Guarantee.   On reviewing your chat, we note that when you stated you like the products and cost was the reason for cancelling, you were offered information about options for account management as well as an additional 20% off future shipments.  We want to ensure members are aware of all of their options and benefits available before cancellation is processed.
  
  Please be advised that our records do not reflect any calls received from the phone number provided with your order (and this complaint), nor any other contact received in reference to your account either before May 19, 2025.  Additionally,if customers respond to any unmonitored promotional or confirmation email addresses, an automatic response is sent to advise of this which also provides our contact information.  Our website offers multiple options to contact us via email, phone, or chat: we regret if you experienced any difficulty contacting us via any of these channels, as they have been tested without issue.
  
  As a gesture of goodwill, the remaining balance of $217.68 for your 2nd shipment has been cleared prior to the receipt of your return.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23348836
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

  Customer Answer

  Date: 05/21/2025

  I tried to reach customer service for the entire prior week with no response.  There is no option to cancel on your own on the website.  I then reached out via Linked In and ******** and only received a response once I already canceled.  It also took 7 times for me to tell the *** to cancel before they agreed to cancel.  

  Business Response

  Date: 06/04/2025

  ***** ********
  ******************************************
  Apt 12P
  *********************
  
  Date: 6/3/25
  
  Complaint ID: ********
  ****************
  
  Dear Ms.********,
  
  Thank you for the opportunity to respond.
  
  As stated previously we do regret that you experienced any difficulty contacting us or any delay receiving a response from the initial channels you use.  The link to our live chat and phone number are provided on the website since they are the quickest way to reach customer service during regular business hours rather than LinkedIn or Facebook.  Emails sent to ************************************ or ********************************** are normally responded to within 2 business days while responses to unmonitored promotional or confirmation email addresses (such as order or shipping confirmations) are automatically sent by system stating that the address is unmonitored/no-reply and providing our customer service contact info.
  
  The additional information and offer provided when you cancelled was to ensure you were aware of all of the options and benefits available before your cancellation was processed.
  
  As noted in our previous response, as a gesture of goodwill and in exception to our advertised return policy, the remaining balance of $217.68 for your 2nd shipment was cleared.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23348836
  
  I am rejecting this response because:
  
  Please note you did not graciously not charge the approximately $200 balance.  The 2nd and 3rd payments are not even due.  I paid the first payment and have returned the product fully unopened and have yet to receive the amount refunded.  You have not done me any favors.  Please refund the amount paid as the product has been returned, received by your returns **** on 06/03.  Thank you.  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not sign up for any "membership" made one time purchase. Company decided to change my card without permission or notification.

  Business Response

  Date: 05/21/2025

  ******** *******
  ********************************************************************************************
  
  Date: 5/20/25
  BBB Complaint ID ********
  ******************
  
  Dear ***********
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty
  April 11, 2025,with the purchase of a promotionally discounted offer for an 8-piece 30-day introductory kit.
  
  We do make every effort to make the offers for Meaningful Beauty as clear as possible on our websites.  One-time purchases are available without automatic replenishment, but the one-time offers are only for full-size individual items (not kits) and are only offered at retail pricing.  Customers that choose to purchase any of our introductory kit offers are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.  The information regarding the terms of the offer is provided in several places on the website: before an offer is selected and in the shopping cart prior to any personal information being entered.
  
  Also, before any purchase of a Meaningful Beauty introductory kit can be finalized or payment submitted customers are again informed of the following: I understand that one month after my first order is shipped, and then every three months thereafter, I will be sent a new full-size supply of Meaningful Beauty. Each shipment will be charged in three payments of $$$$$ (price depends on kit ordered, your purchase stated $94.95) plus $4.99 for shipping and handling per month (plus applicable sales tax). I understand there is no minimum to buy, and I can easily customize or cancel this program just by visiting ******************************************************************; Your info will be saved to a Shop account. By continuing, you agree to Shops Terms of Service and acknowledge the Privacy Policy.  Your authorization of future automatic shipments and associated charges was provided by clicking on Pay Now to submit your order.  We regret if you found the offer unclear in any way.
  
  Your initial order (the 30-day introductory kit) was shipped April 13th,for a total cost of $80.67 which was charged in full at this time to the credit card provided.
  
  On May 13, 2025, your 2nd shipment, a full-size 90-day replenishment kit, began processing for delivery as scheduled for a total cost of $322.68 to be billed in 3 installments over a 31-day billing cycle.  We received a payment authorization for the 1st installment of $107.56 at this time.  The shipment was sent; the authorized payment was finalized as a charge on May 15th leaving a balance of $215.12
  
  Also on May 15, 2025, your subscription was canceled per your first request.  Information was provided regarding your 2nd shipment.  We regret to learn that when per your request an attempt was made to transfer you call to a supervisor that the connection was lost.   Your account reflects additional calls for confirmation of cancellation, return instructions and complaints about the charges.   As a gesture of goodwill and in exception to our advertised policies, a refund of $107.56 was issued and the remaining balance cleared prior to the receipt of your return.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Initial Complaint

  Date:05/13/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Online access to my account has been unavailable for 5 months now. I cannot login or update any information in my online account. **************** has been unhelpful in resolving this issue. They continue to charge my card monthly, without me being able to change or update my kit subscription, which is part of their offered services. I am unable to access my account number, as that information is on the member page, which is currently (for the past 5 months) under maintenance.

  Business Response

  Date: 05/20/2025

  ********* ******
  **************************************************************************************
  
  Date: 5/19/25
  
  Complaint ***********
  Account: *********
  
  Dear Ms. *******
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  As we strive to provide only the highest quality products and service, we apologize for any inconvenience you have experienced because the sign-in option for active members was unavailable on the website.  We have been upgrading not only the member account access options but also our main customer service system.  The process is being completed in stages as we move our existing customers to the new system.  We want to ensure that there are no interruptions to expected shipping schedules and minimal impact to the customer service our team can provide.  The new system upgrades are now complete.  You will find instructions on how to active your new online account access via the sign in link online.  
  
  Your Meaningful Beauty account remains active with the next shipment scheduled for the week of June 17, 2025
  
  Sincerely,
  ****** *.
  Contact Center Operations Director

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:05/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Meaningful Beautify website has been down since mid March and it is now 2 months later in mid May. The site will not let you logon to your account. It states they are updating their website experience. I work in IT and it does not take 2 months to update a website. There is something going on with this company. Was there a cyber breach and they are not telling us? Was our personal information compromised and they are not telling us? You cannot even email this company to try to get an update or ask about your products being shipped. You can only call a phone number during business hours. Something needs to be investigated about them.

  Business Response

  Date: 05/15/2025

  ****** ********
  **********************************************************
  
  Date: 5/15/25
  Complaint ID: ********
  Account *********
  
  Dear ************
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  We apologize for any inconvenience you have experienced because the sign-in option for active members has been unavailable on the Meaningful Beauty website.  We can assure you that we have not experienced a cyberattack and your information has not been compromised.
  
  We are upgrading not only the member account access options but also our main customer service system.  The process is being completed in stages as we move our existing customers to the new system.  We want to ensure that there are no interruptions to expected shipping schedules and minimal impact to the customer service our team can provide.  The migration of all existing accounts into the new system and testing should be completed before the end of May.  Once that is finished the new member site access will be activated.
  
  Thank you also for being a Meaningful Beauty customer since 2017.  We appreciate your decision to take advantage of our membership option and all the benefits that is included.
  We appreciate your patience and your feedback,as we strive to provide the highest quality products and service.
  
  Your Meaningful Beauty subscription remains active with the next shipment scheduled for May 16th.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

  Customer Answer

  Date: 05/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:05/08/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 4.2.25 Issue stated below.

  Business Response

  Date: 05/15/2025

  ****** ********
  ************************
  **************************
  
  Date: 5/13/25
  
  Complaint ID: ********
  Order: SPMB117303
  
  Dear Ms. ********************** you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty April 2, 2025, with the purchase of a promotionally discounted 7-piece 30-day introductory kit.
  
  We do make every effort to make the offers for Meaningful Beauty as clear as possible on our websites.  Customers that choose to purchase any of our introductory kit offers are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.  The information regarding the terms of the offer is provided in several places on the website: before an offer is selected and in the shopping cart prior to any personal information being entered. Also, before any purchase of a Meaningful Beauty introductory kit can be finalized customers are again informed of the following directly above the Pay Now button: I understand that one month after my first order is shipped, and then every three months thereafter, I will be sent a new full-size supply of Meaningful Beauty. Each shipment will be charged in three payments of $79.95 plus $4.99 for shipping and handling per month. I understand there is no minimum to buy, and I can easily customize or cancel this program just by visiting ******************************************************************; Your info will be saved to a Shop account. By continuing, you agree to Shops Terms of Service and acknowledge the Privacy Policy.  
  
  Your authorization of future automatic shipments and associated charges was provided by clicking on Pay Now to submit your order.  The information reiterating the terms and benefits of membership is also included in the order confirmation email.  One-time purchases are available without automatic replenishment, but the one-time offers are only for individual items (not kits) and are only offered at retail pricing.  We regret if you found the offer unclear in any way.
  
  On April 3, 2025, your initial order (a 7-piece 30-day introductory kit) was sent for a total cost of $63.77 which was billed in full at that time to the credit card provided.
  
  On May 4, 2025, per the terms of your purchase, your 2nd shipment, a 90-day replenishment kit, was sent as scheduled for a total of $271.05 to be billed in 3 installments over 31-day billing cycles.  The 1st installment of $90.35 was charged at that time leaving a remaining balance of $180.70 to be split between 2 installments scheduled for June and July.
  
  On May 6, 2025, your account was cancelled per your request.  Information was provided regarding your 2nd shipment already in transit, the remaining balance and scheduled payments.  Although cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation; they will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.
  
  While we strive to stay within advertised guidelines for consistency, as a gesture of goodwill the 3rd installment of $90.35 for your 2nd shipment has been waived (an additional 33% discount).  This lowers the remaining balance from $180.70 to $90.35 which is scheduled to be billed June 5th if you choose to keep the shipment.  If you prefer to take advantage of the satisfaction guarantee you are welcome to return the replenishment kit per the instructions below.  The 60-day MBG for your 2nd shipment expires July 17th.
  
  Simply return the product(s),even if empty, within 60 days of receiving them for a full refund of your purchase price (less S&H). Please include a copy of your invoice in the package and send it to the following address. If you do not have an invoice,write your name, shipping address and the order number on a sheet of paper as a replacement for the invoice.
  
  Meaningful Beauty Returns
  *********************************************************************************
  
  We suggest that you obtain a Certificate of Mailing/Receipt from your post office and keep it for your records until your refund appears in your account.Once the returned products have been received in our system, we will credit your account for the price of the items returned. Refunds will be issued in the manner in which you originally paid (minus Shipping & Handling). Once received, please allow seven business days for us to process your refund. We will always do our best to process your return and issue your refund as quickly as possible.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped.  After the June installment is charged or the shipment is returned for credit nothing further will be billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/4/25, placed an order via the web. Ten minutes later, realized it's a subscription come-on, called to cancel, and was told no EVEN after I told them I would never pay and the dispute would be lodged with **********. They told me they were so fast that they could not stop it and I would have to return it. I told them that would never happen and they would never get paid. They escalated, came back, and said, sorry, it's shipping.Their customer web site is broken, cannot terminate the order or the subscription there. I was fooled and they say there's no recourse after a mere ten minutes. Desired result was order cancelled; there is no way they are shipping for at least 24 hours. In lieu of that, a refund as I will not return it costing me even more money.

  Business Response

  Date: 05/09/2025

  **** *****
  **************************************************************************************
  
  Date: 5/9/25
  Complaint ID: ********
  ******************
  
  Dear Ms. ******************* you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that your online order of a 7-piece 30-day Meaningful Beauty introductory kit was accepted and began processing for delivery early morning on May 4th before our customer service lines opened for calls at 9am ET.   We regret that by the time you reached us the shipment could not be stopped.
  
  Your subscription was cancelled per your request so you will see no additional shipments or charges.  Even though all introductory kit purchases include a subscription, as stated in several places on the website, there is no minimum to buy, and the replenishment shipments can be cancelled at any time by contacting customer service prior to the next scheduled ship date.
  
  We do offer the ability to purchase Meaningful Beauty products without a replenishment account. However, one-time orders are only offered for full-size individual products not the discounted introductory kits and only at retail prices.
  
  As you were informed, every shipment is covered by a 60-day Money Back Guarantee.  If for any reason youre not completely satisfied, just return the containers within 60 days of receipt, and youll get a full refund of the purchase price (less any initial s&h charges), even if the bottles are empty.
  
  Since we were unable to stop your initial order from shipping, as an exception to our advertised return policy a prepaid **** return label has been emailed to you to assist with the return of your shipment at no additional cost to you. If you choose to return the order a full refund of $53.26 will be issued once your return is received and processed.  We recommend that you obtain a Certificate of Mailing or receipt from your post office and keep it for your records until your refund appears in your account.
  
  Your ********************** account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  ****** *.
  Contact Center Operations Director
  
  

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a shipment in 11/24 that I did not want. It contained 3 items. I sent two of the items back and paid for the third item (Check # **** for $54.21 dated 12/7/24). Tracking for the return was **** **********************, sent back on 12/9/24. I called **************** after receiving a new bill for the returned products and explained the situation. I cancelled my account as well and asked for no further shipments. I continue to receive bills saying I owe money for the 2 returned products. I contacted MB again on 1/29/25 to explain the situation again and reiterate my account closing. I was assured that the balance owed would be credited and the account would be closed. I just received another kit containing 3 more products on 4/24/25 and a new bill for these products of $144.60. I called 2 different phone numbers at MB **************** as well as MB Billing on 4/30/25 to let them know once again that I would not be paying for the items I already returned as well as the new items that were erroneously sent to me last week. I offered to return the new items sent to me if they wanted to send a call tag for the return as I am not paying to return items I did not order. I don't know what else to do at this point - I am done with this company and will not be paying any of the outstanding money they say I owe.

  Business Response

  Date: 05/09/2025

  **** ******
  *************************************************************
  
  Date: 5/7/25
  Complaint ID: ********
  ***************
  
  Dear Ms.******,
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  Our records reflect that you were sent a Meaningful Beauty custom replenishment kit containing three items on November 26, 2024, as scheduled.  The total cost of the order was $144.60 and was shipped with an open invoice.
  
  On December 20,, 2024, your partial return of this shipment was received and processed at our facility (only one item was noted as returned).  A credit of $43.95 was issued for that item decreasing the balance due to $100.65.
  
  On December 23rd,a payment via check #**** in the amount of $54.21 was received and applied to the $100.65 balance for the November shipment.  This left a balance still due of $46.44.  Monthly notices advising the remaining balance began mailing on December 26th.
  
  On January *******, we received your chat asking to cancel your account and inquiring why there was a remaining balance since you had returned 2 of the 3 items in the November shipment and paid for the one you kept.  We regret to learn upon review that the chat ended abruptly before any actions were completed on your account.  No cancellation was processed.
  
  On April *******, since your account remained active the next scheduled replenishment kit was sent with an open invoice reflecting the total of $144.60.
  
  On April *******, we received your calls regarding this shipment.  Your account was cancelled and the $144.60 due for that order was cleared.  When you informed our customer service team that you had returned two items from your November shipment. Since the *** had expired for that shipment a request for the $46.44 remaining balance to be cleared was forwarded to our support desk.
  
  The remaining balance of $46.44 from the November shipment has been cleared.
  
  As we strive to provide only the highest quality products and service, we regret to learn your experience with us did not meet that expectation: we would like to apologize for any frustration you've experienced as a result. Please rest assured, your customer service experience has been reviewed and will be used to improve our service going forward.
  
  As a gesture of goodwill and a token of our apology please keep the April shipment free of charge.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

  Customer Answer

  Date: 05/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Meaningful Beauty's member login has been down for over 2 months, with no indication of when it will be back up. This prohibits users from knowing when their next shipment is being sent - without actively reaching out to customer service (which is not a quick experience). I was only notified of a recent shipment from my bank, because of the charge. I immediately contacted MB inquiring about what the shipment contained, why I wasn't sent an email about the upcoming shipment and requested it be cancelled. After a very long chat, did I finally get information about what the shipment contained and was told it could not be cancelled. I confirmed with the gentleman I was chatting with, explicitly that the S&H charges would be refunded because of the many issues (no email reminder, inability to check status on site) and was told yes they were. I confirmed this multiple times with him, knowing that the typical 60-day return policy does not refund these and even mentioned that. He again stated that I would receive a FULL refund, which I didn't. It's convenient that MB didn't provide an email reminder that allowed me to cancel the upcoming order, I wasn't able to review the order online in advance, and when I returned what I received I was still charged $16+. I don't believe these errors should result in it costing me money, I expected a full refund.And, again, after the site has been down for nearly 1/4 of the year it is very challenging to know what you want and when - without actively engaging with customer service. It is challenging to know what products I want when I can't look them over on member site. I reached out again to delete my account - on my 1st attempt (via chat), the chat immediately ended. On my 2nd attempt, via phone, I was immediately hung up on by ****** before I could even state my name. On my 3rd attempt, which seems like it was successful, it took the account *** over 20 minutes to process my request.

  Business Response

  Date: 05/06/2025

  ***** *******
  *******************
  ********, MA 02191
  
  Date: 5/6/25
  
  Complaint ID: ********
  ******************
  Dear Ms.*******,
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  We regret any inconvenience you have experienced because the sign-in option for active Meaningful Beauty members is currently unavailable on the website.  We are upgrading not only the member account access options but also our main customer service system.  The process is being completed in stages as we move our existing customers to the new system.  We want to ensure that there are no interruptions to expected shipping schedules and minimal impact to the customer service our team can provide.  We hope to have the new site upgrades completed soon. 
  
  Our records reflect that you re-enrolled for automatic shipments of Meaningful Beauty on December 18, 2024, with the purchase of a 5-piece 30-day entry kit as well as one-time purchases of seven full-size individual items.  This order was shipped that day for a total cost of $556.95 which was billed in full at the time of shipping to the ****** account provided.
  
  On January 3, 2025, your next shipment, a 90-day replenishment kit, scheduled for January 18th was customized to 6 items and postponed until March 28, 2025, per your phone request.
  
  On March 28, 2025, your 2nd shipment, the 90-day customized replenishment kit, was sent as scheduled for a total of $195.21 to be billed in 3 installments over 31-day billing cycles. The first payment of $65.07 was charged at the time of shipping leaving a balance of $130.14.
  
  Also on March 28th,we received your call and Live Chat inquiring about the charge.  Information was provided regarding your 2nd shipment, remaining balance and available 60-day money back guarantee.  Your next shipment was postponed until September 24, 2025.
  
  On April 15, 2025, your 2nd shipment was processed as returned at our facility,within the 60-Day Money Back Guarantee, at which time a refund in the amount of $50.10 was issued and the balance of $130.14 was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $14.97 (s&h) was not refunded.
  
  On April 26, 2025, your account was cancelled per your request.  We regret that your initial attempts to reach customer service were not successful due to connectivity issues.
  
  As a token of our apology for any miscommunication regarding our return policy, the s&h charge of $14.97 for your 2nd shipment has now been refunded.  Please allow 3 5 business days for the funds to post.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director
  

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB took a complaint over the phone. Below is the voice to text voicemail description

  
  Yes, my name is ***** ******* Watt. My phone number is ************. My complaint ID number is *********. This is regarding a complaint that I did not subscribe to Meaningful Beauty. I ordered the product to test it out. the product did not agree with my skin. I talked to Joy and let her know that the product did not, she was a supervisor, that the product didn't work for my skin. So then about two weeks, three, two weeks later, money was taken out of my account without my consent. And I spoke with Joy again. She says she will refund me the $64.98, also the $92.06. I only received one credit adjustment, which was $64.98, from Meaningful Beauty on March 29. I did not receive the $92.06 refund. All I want is my refund. The subscription that they said I subscribed to has been cancelled. So they will not take no more money out of my account. All I want is my $92.06 to refine as soon as possible. Thank you and have a wonderful day.

  Business Response

  Date: 04/25/2025

  ***** *******
  ***********************************************************************************
  
  Date: 4/24/25
  Complaint ID: ********
  ******************
  
  Dear Ms. ********************* you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty February 23, 2025, with the purchase of a promotionally discounted 7-piece 30-day introductory kit.    Customers that choose to purchase any of our introductory kit offers are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.
  
  Your order was sent February 25th,for a total cost of $64.98, which was billed in full at that time to the credit card provided.
  
  On March 27, 2025, per the terms of your purchase, your 2nd shipment, a 90-day replenishment kt, began processing for delivery for a total of $276.18 to be billed in 3 installments over 31-day billing cycles.  The shipment was sent March 28th and the 1st installment of $92.06 was charged at that time leaving a remaining balance of $184.12.
  Also on March 28, 2025, your account was cancelled per your request.  You were informed of the order that had just shipped.  As a courtesy and exception to our return policy, due to the potential reaction you discussed with our support team, refunds were issued for both orders; $64.98 for your initial shipment, $92.06 for the second.  The remaining balance of $184.12 was cleared.  Please be advised it can take 3 5 business days for a refund to post to your credit card after it is issued.
  
  Also, since the $92.06 refund was issued on the same day the charge was finalized it was processed as a charge/payment reversal rather than separate refund.  ************** institutions process or finalize transactions in batches every 24 hours. Depending on your credit cards policies, you may not see either the $92.06 charge or refund/reversal on your final statement.  Or the refund may be noted as a payment reversal or miscellaneous credit.  Please check with your credit cards issuing bank account to confirm all transactions from Meaningful Beauty.  Our records reflect that all charges have been refunded or reversed.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled and was charged $105 again. I called three times and was told they would refund and never got anything

  Business Response

  Date: 04/25/2025

  ******** ******
  **********************************************************************************************
  
  Date: 4/24/25
  
  Complaint ID: ********
  ******************
  
  Dear **********
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty March ******, with the purchase of a promotionally discounted 8-piece 30-day introductory kit.    Customers that choose to purchase any of our introductory kit offers are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.
  
  Your order was sent March 9th for a total cost of $79.20 which was billed in full at this time to the credit card provided.
  
  On April 8, 2025, per the terms of your purchase, your 2nd shipment, a 90-day replenishment kt, began processing for delivery for a total of $316.56 to be billed in 3 installments over 31-day billing cycles.  We received an approved payment authorization from your credit card for the 1st installment of $105.52 at this time.
  
  On April 9, 2025, your account was cancelled per your request.  You were informed of the order in progress that could not be stopped.  As a courtesy and exception to our return policy, a request was submitted to our support team to issue a refund before the shipment was returned.
  
  We regret that due to a delay processing support team requests the refund was not issued until April 16th when you spoke with customer service.  At that time the full $105.52 was refunded and the remaining balance of $211.04 cleared.  We apologize for any frustration this may have caused.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director