Complaints

This profile includes complaints for Meaningful Beauty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Meaningful Beauty

  100 N Pacific Coast Hwy #1600 El Segundo, CA 90245-5654

  
• 

  Meaningful Beauty

  6 Commerce Way Arden, NC 28704

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the product and received them. I was not satisfied with the product and returned them and canceled the subscription.
  I received the product the following month, I returned the product and called to make sure I cancelled again and I was issued a refund.
  I received the product a third month and was told that I owed money for a product that I returned, and was refunded. Now I am being referred to a collection agency for money I was charged and then refunded.
  I called each time to verify that my account was closed and each time they assured me that my account would be closed and the balance would be at $0.
  Each time I asked to speak to a manager and I was told the manager was too busy and they would call me back.
  

  Business Response

  Date: 10/14/2022

  Business Response /* (1000, 5, 2022/09/29) */
  ***********************************************************
  
  Date: 09/29/22
  
  Complaint ID: *******
  Account Number: ********
  File Number: **********
  
  Dear Ms. *******,
  
  Thank you for contacting us through the **********************. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty(r) on June 6, 2021.
  
  On June 7, 2021, your initial order (a 30-day introductory supply) was sent for a total of $59.32 (including $3.36 ** Sales Tax) which was billed in full to the ******** account provided.
  
  On July 7, 2021, per the terms of the offer, your 2nd shipment (a 90-day full-sized supply) was sent as scheduled for a total of $238.31 (including $14.97 s&h plus $13.49 ** Sales Tax) to be billed in 3 installments over 31-day billing cycles to the ******** account on file. The first payment of $80.03 was charged at the time of shipping, leaving a remaining balance of $158.28.
  
  On July 16, 2021, our records reflect that we received your phone inquiry about returning your 2nd shipment, as well as requesting to cancel your account. As a courtesy during your call, a refund of $64.16 was issued and the balance of $158.27 was cleared, in advance of your return's receipt; per the terms of our 60-Day Money-Back Guarantee, the $15.87 (s&h plus applicable state tax on that) was not refunded. A pre-paid return label was also issued at this time, to assist with the return of your 2nd shipment at no additional cost to you. We regret to learn however, that your request to cancel all future shipments was not promptly processed, and would like to apologize for any frustration which resulted.
  
  Due to the error noted in processing your initial cancellation request, on October 7, 2021, your 3rd shipment (a 90-day supply) was sent for a total of $238.31 (including $14.97 s&h plus $13.49 ** Sales Tax) to be billed in 3 installments over 31-day billing cycles. The first payment of $80.03 was charged at the time of shipping, leaving a remaining balance of $158.28.
  
  On October 14, 2022, per your phone request, your account was cancelled. Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders sent prior to cancellation: they will continue to bill as scheduled until paid in full or returned for credit within the 60-Day Money-Back Guarantee. Another pre-paid return label was issued as well at this time, to assist with the return of your 3rd shipment at no additional cost to you.
  
  On November 7, 2021, as the shipment had not yet been received as a return, the 2nd installment of $79.13 for your 3rd shipment was charged to the ******** account on file; the 3rd and final installment of $79.15 was charged on December 8, 2021, at which time your account was paid in full.
  
  On February 21, 2022, your financial institution reversed the 3rd installment of $79.15 for your 3rd shipment. While this chargeback created a credit in your favor with your financial institution, it restored the amount of $79.15 as due and payable to Meaningful Beauty(r). This activated the past-due billing process, which sends monthly balance reminders.
  
  On April 29, 2022, per your Live Chat inquiry about the billing notices received, a request was submitted for a supervisor callback. Our records indicate that on May 1, 2022, a voicemail message was left confirming that your 3rd shipment had not been received as a return, as well as that it was no longer within the 60-Day Money-Back Guarantee.
  
  On June 23, 2022, per your phone inquiry, another request for a supervisor callback was submitted. Our records indicate that on June 24, 2022, another voicemail message was left offering to replace your 3rd shipment as a courtesy, on payment of the balance still due.
  
  Although our records do not indicate that any shipments have been received as a return to our facilities to present date, as a gesture of goodwill in an effort to fully resolve this matter, the balance of $79.15 (created by the chargeback) for your 3rd shipment has been cleared, and full refund - including s&h costs, in exception to the terms of our Money-Back Guarantee - for the $159.16 purchase price of this shipment has also been issued. We ask that you please allow 3-5 business days for credits to post. Further, ****************** was notified to remove your account from collections: please consider any invoices received after the date of this correspondence as having crossed in the mail.
  
  Your Meaningful Beauty(r) account remains closed, and nothing further will be shipped or billed.
  
  Sincerely,
  
  *********
  Senior Manager Contact Center Operations

• Initial Complaint

  Date:09/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved an email stating I could win ******************** drill if I paid $1.99. I agreed to the $1.99 payment. Upon getting my bank statement today for the month of August. I see a$99.95 charge was taken from my debit card. I call the phone number on the statement only to find its a 3rd party company. I tell them of the $99.95 charge and they tell me I approved it. I never did. The lady on the phone offers me a set of ear buds. I decline and tell her I want my money back. She offers me a $25.00 refund. I informed her I was taking this to the district attorney. She welcomes me to do so. I have no recollection of purchasing a fitness membership with this company. In fact I know I didn't ************************************************************************ My bank gave me a form to fill out that disputes the charges. And seeking a full refund. The bank said they usually have good results with this action. The company robbing people is my biggest problem. They say I agreed to the purchase, which I know I never did. Again I'm not concerned about fitness. This corporation is likely stealing money from 100's of people daily, if not more? Is absolutely fraud and they need to be made known about. And forced out of business by those who regulate such businesses.
  

  Business Response

  Date: 10/14/2022

  Business Response /* (1000, 5, 2022/09/29) */
  **************************************************
  
  
  Date: 09/29/22
  
  Complaint ID: *******
  Account Number: **
  File Number: **********
  
  Dear Mr. *****,
  
  Thank you for contacting us through the **********************. We received your inquiry and take these complaints very seriously. We appreciate the time you have taken to let us know about your experience.
  
  We regret to learn that you may have been on the receiving end of a suspicious activity purchase; however, we are unable to locate any Meaningful Beauty(r) orders in your name with the information you have provided. Please be advised that we have no affiliation with any offers for cordless drills nor fitness memberships, nor are we able to assist with charges processed by any company other than Meaningful Beauty(r).
  
  If you feel that your charge card has been compromised, we suggest that you maintain communications with your financial institution regarding your concerns, as well as requesting their continued assistance with the dispute process.
  
  We hope this information has been helpful.
  
  Sincerely,
  
  *********
  Senior Manager Contact Center Operations

• Initial Complaint

  Date:09/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I foolishly ordered product from this company 5/28/2022. I received and did not like product ( 60 day money guarantee) and returned the products and cancelled my membership. In August I received yet another shipment and called to complain, ensure cancellation and get a refund. I was promised a return, postage paid label which I am still waiting for. Now, Sept, I have received yet another notice of shipment of more product. I did a live chat and called again, for cancellation and refund. I was told, "sorry" and promised, again, that my membership had been cancelled and that I would receive another return label. I am out big money, $175 per shipment, which I cannot afford. The company is a fraud and fraudulently removed funds from my account without authorization. This is fraud and harassment.
  

  Business Response

  Date: 10/12/2022

  Business Response /* (1000, 5, 2022/09/28) */
  ******************************************************************
  
  
  Date: 09/28/22
  
  *********************************************************************
  
  Dear ***************,
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty(r) on April 28, 2022. As part of their initial purchase, customers enrolling in the Meaningful Beauty(r) member program are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. This information is clearly stated on the order page of our website: the terms are bold print, the same size font as the rest of the page. Before customers may finalize their purchase, they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership. We regret if you found the offer unclear in any way.
  
  On April 29, 2022, your 1st shipment (a 30-day introductory supply) was sent for a total cost of $53.54 (including $3.50 FL Sales Tax) and charged in full at the time of shipping to the credit card provided.
  
  Per the terms of the offer, on May 25, 2022, your 2nd shipment (a 90-day supply) was sent for a total of cost $173.15 (including $11.97 s&h plus $11.33 FL Sales Tax) to be billed in 3 installments over 31-day billing cycles. The 1st payment of $58.28 was charged at the time of shipping; the 2nd and 3rd payments of $57.44 and $57.43 each were charged on June 25, 2022, and July 26, 2022, respectively.
  
  On July 28, 2022, your 2nd shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time refunds totaling $160.34 were issued. Per the terms of our 60-Day Money-Back Guarantee, $12.81 (s&h) was not refunded.
  
  On August 28, 2022, your 3rd shipment (a 90-day supply) was sent as scheduled for a total of cost $173.15 (including $11.97 s&h plus $11.33 FL Sales Tax) to be billed in 3 installments over 31-day billing cycles. The first payment of $58.28 was charged at the time of shipping, leaving a balance remaining of $114.87.
  
  On September 2, 2022, we received your phone request to cancel your membership. We regret to learn that this request was incorrectly processed however, and so your account was not cancelled at this time; please rest assured your experience will be used to improve our services moving forward. As you requested, a postage pre-paid return label was issued at this time to assist with the return of your 3rd shipment at no additional cost to you. Due to an inventory delay, this label was not mailed until September 13th: it may take 7-10 business days from issuance for the label to arrive via USPS.
  
  On September 14, 2022, per your phone request, your account was cancelled. As orders sent prior to cancelation will continue to bill as scheduled until paid in full or returned for credit within the 60-Day Money-Back Guarantee, information was provided at this time about the remaining balance due for your 3rd shipment.
  
  We would like to confirm that no additional products have been shipped to you since August 28, 2022 - the email notice referenced in your complaint narrative, regarding an item shipped after that time, would correspond to your requested postage pre-paid return label being sent.
  
  As a gesture of goodwill and in an effort to fully resolve this matter, the remaining balance of $114.87 has been cleared ahead of your 3rd shipment's receipt as a return to our facilities. Once your return is received, a refund (less s&h per our Money-Back Guarantee) will be issued.
  
  Your Meaningful Beauty(r) account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  *********
  Senior Manager Contact Center Operations

• Initial Complaint

  Date:09/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the "samples" first to see if I would want to purchase the items. After I received the samples and was trying them I received a call from a representative with thick foreign accent that they would be sending the full products . I told him no I do not want him to send me anything yet I'm still trying out the samples. He said he would call me back in July 2022 which would have been about 2 months later I said call me first before sending any product or charging me for product. In July I received a full order of product and I checked my online banking which they had charged my card for $ 81 and cents I called the company and told them the representative was told to contact me first to be sure I wanted the product BEFORE sending or charging my card which was not done and I did not give the company permission to charge or send me product. I want my card refined the full amount and I want them to send me a mailing label to return the product on their dime not mine . So I received the label and returned the product. I noticed few weeks later my card was only refunded $68and cents sonI called company again and I was told they took out the shipping! I told him I want all of the $81 and cents refunded! I should not have to pay for returning product they did not have permission to send or charge my card He refused I told him I would report this company to the Netter Business Bureau for fraudulent business dealings with customers and I would not have anything good to say about this company when asked I WANT full REFUND of my money They have my account with exact amounts they stole from me and I can dig out all my paperwork also.
  

  Business Response

  Date: 10/05/2022

  Business Response /* (1000, 5, 2022/09/20) */
  ****************************************************
  
  
  Date: 09/20/22
  
  *********************************************************************
  
  Dear **********,
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty(r) on December 28, 2021. We make every effort to be forthcoming regarding our promotions and offers for Meaningful Beauty(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging, and billing. Information regarding the terms of the online offer and the continuity program is provided in the shopping cart prior to any personal information being entered. These terms are bold, and in the same size font as the rest of the page.
  
  More specifically, the offer you selected states that: "One month after your first order is shipped, and then every three months thereafter, you will be sent a new full-size supply of Meaningful Beauty(r). Each shipment will be charged to the card you provide today, in three monthly payments at the low price of $79.95 plus $4.99 for shipping and handling per month, unless you call to cancel. There is no commitment and no minimum to buy. All orders are subject to applicable sales tax." Before customers may finalize their purchase, they must check a box that states they agree to the provided terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership, including information about our 60-Day Money Back Guarantee. We regret if you found the offer unclear in any way.
  
  On January 2, 2022, your initial order (a 30-day introductory supply) was sent for a total cost of $56.66 (including $4.20 TX Sales Tax) which was billed in full to the PayPal account provided.
  
  On January 28, 2022, per the terms of the agreement, your 2nd shipment (a 90-day full-sized supply) was sent for a total cost of $242.81 (including $14.97 s&h and $17.99 TX Sales Tax) to be billed in 3 installments over 31-day billing cycles. The 1st installment of $81.73 was charged at this time to the PayPal account on file, leaving a remaining balance of $161.08.
  
  On February 28, 2022, the 2nd installment of $80.53 for your 2nd shipment was charged as scheduled to the PayPal account on file, leaving a remaining balance of $80.55.
  
  Also on February 28, 2022, per your phone call to us on this date, information was provided about your installment billing, the 60-Day Money Back Guarantee for your 2nd shipment was extended by an additional 30 days, and you accepted an offer to reschedule your next automatic shipment instead of cancelling all future deliveries. Your account was placed on hold until July 20, 2022 - with your express agreement to notify us before this date, in order to ensure your membership was cancelled prior to the next shipment if you changed your mind on continuing - at which time regular shipments would resume. As an additional courtesy, the remaining balance of $80.55 due for your 2nd shipment was also cleared at this time; due to a processing error in this balance removal, a refund of $6.44 was also issued.
  
  On July 20, 2022, your 3rd shipment was sent when scheduled, for a total of $242.81 (including $14.97 s&h and $17.99 TX Sales Tax) to be billed in 3 installments over 31-day billing cycles. The 1st installment of $81.73 was charged at shipping to the PayPal account on file, leaving a remaining balance of $161.08.
  
  On July 26, 2022, per your phone request, your account was cancelled, and a postage pre-paid return label (to assist in returning your 3rd shipment at no additional cost to you) was also issued, as requested.
  
  On August 18, 2022, your 3rd shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time a refund in the amount of $65.56 was issued and the balance of $161.08 was cleared. Per the terms of our advertised 60-Day Money-Back Guarantee, which does specify shipping and handling costs as a non-refundable item, the $16.17 (s&h plus applicable state tax to that) was not refunded.
  
  As a gesture of goodwill in exception to our guarantee policy, and in an effort to fully resolve this matter, an additional refund of $16.17 for s&h on your 3rd shipment has been issued. Please allow 3-5 business days for this credit to post.
  
  Your Meaningful Beauty(r) account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ********.
  Senior Manager Contact Center Operations

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a one time purchase from meaningful beauty because of an ad I saw on TV ever since I made this purchase they have continued to debit my bank account in large amounts that are more than my rent and this is being done without my permission I've called them to ask them to stop this because I'm on a fixed income and I only ordered the one time offer that is advertised on TV and there was nothing said about automatically debuting my account or sending me anything else I was not getting any help from the lady I spoke with so that's why I'm filing this complaint I'm being ripped off and scammed by them please help so others don't fall for this scam
  

  Business Response

  Date: 09/22/2022

  Business Response /* (1000, 5, 2022/09/20) */
  *********************************************************
  
  Date: 09/20/22
  
  Complaint ID: *******
  Account Number: *******
  File Number: **********
  
  Dear Ms. *****,
  
  Thank you for contacting us through the **********************. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty(r) on July 1, 2022. We make every effort to be forthcoming regarding our promotions and offers for Meaningful Beauty(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page.
  
  More specifically, the offer you purchased states that: "One month after your first order is shipped, and then every three months thereafter, you will be sent a new full-size supply of Meaningful Beauty(r). Each shipment will be charged to the card you provide today, in three monthly payments at the low price of $79.95 plus $4.99 for shipping and handling per month, unless you call to cancel. There is no commitment and no minimum to buy. All orders are subject to applicable sales tax." The products are also shipped with information reiterating the terms and benefits of membership. We regret if you found the offer unclear in any way.
  
  Before customers may finalize their purchase, they must check a box to confirm their agreement to the terms of the purchase, which states: "By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide." Your authorization of future shipments and associated charges was provided by checking this box to complete your initial order.
  
  While we do offer the ability to purchase Meaningful Beauty(r) products without a replenishment account, customers who choose to place one-time orders are only offered our retail prices. Replenishment customers are offered many great benefits including discounted prices, free gifts, the ability to customize future shipments, and the ability to customize shipping frequency.
  
  On July 5, 2022, your initial order (a 30-day introductory supply) was sent for a total of $59.88 (including $3.92 ** Sales Tax) and billed to the credit card provided.
  
  On August 2, 2022, per the terms of the agreement, your 2nd shipment (a full-sized 90-day supply) was sent with a total cost of $240.56 (including $14.97 s&h and $15.74 ** Sales Tax) to be billed in 3 installments over 31-day billing cycles. The 1st installment of $80.88 was charged at shipping to the credit card on file, leaving a remaining balance of $159.68.
  
  On September 2, 2022, the 2nd installment of $79.83 for your 2nd shipment was charged as scheduled to the credit card on file, leaving a remaining balance of $79.85.
  
  On September 6, 2022, per your phone request, your account was cancelled. Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders which were sent prior to cancellation: they will continue to bill as scheduled until either paid in full or returned for credit within the 60-Day Money-Back Guarantee. We regret to note that you ended this call before you were provided with information about the remaining balance owed on your 2nd shipment, or provided with information about how to take advantage of the 60-Day Money Back Guarantee available for it.
  
  Although our records do not indicate that any returns have been received to present date, as a gesture of goodwill and in an effort to fully resolve this matter, the remaining balance of $79.85 has been cleared.
  
  Your Meaningful Beauty(r) account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  *********
  Senior Manager Contact Center Operations
  
  
  Consumer Response /* (2000, 7, 2022/09/21) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:09/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered what I believed and was represented to be a one time order. The company signed me up without my approval for repeated shipments. They continue to send shipments and take money out of my checking account to pay for this garbage. Their practices are unethical and basic thievery. They take money out of your account and send you garbage you didn't order and force you to pay for it under the Ruse of this tiny little print buried somewhere deep inside some financial agreement that nobody can actually access or the customer doesn't actually ever see or be made aware of. They send you product you didn't ask for and they force you to pay for and refuse to refund your money. I want my money back.
  

  Business Response

  Date: 10/05/2022

  Business Response /* (1000, 5, 2022/09/19) */
  **************************************************************
  
  
  Date: 09/19/22
  
  *********************************************************************
  
  Dear ***********,
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you re-enrolled online for automatic shipments of Meaningful Beauty(r) on January 11, 2022. We do make every effort to be forthcoming regarding our promotions and offers for Meaningful Beauty(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging, and billing. As part of their initial purchase, customers enrolling in the Meaningful Beauty(r) member program are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. Information regarding the terms of the online offer and the continuity program is provided in the shopping cart prior to any personal information being entered: this information is in bold print, and is the same size font as the rest of the page.
  
  More specifically, the offer you selected states that: "One month after your first order is shipped, and then every three months thereafter, you will be sent a new full-size supply of Meaningful Beauty(r). Each shipment will be charged to the card you provide today, in three monthly payments at the low price of $39.95 plus $3.99 for shipping and handling per month, unless you call to cancel. There is no commitment and no minimum to buy. All orders are subject to applicable sales tax."
  
  Before customers may finalize their purchase, they must also check a box that states they agree to the terms of the purchase, which states: "By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide." The products are also shipped with information reiterating the terms and benefits of membership, as well as the next scheduled shipment date, the shipment's total cost, and its payment schedule. We regret if you found the offer unclear in any way.
  
  On January 13, 2022, your initial order (a 30-day introductory supply) was sent for a total of $32.05 (including $2.10 VA Sales Tax) and billed in full to the credit card provided.
  
  On February 10, 2022, per the terms of the agreement, your 2nd shipment (a full-sized 90-day supply) was sent for a total of $141.05 (including $11.97 s&h and $9.23 VA Sales Tax) to be billed in 3 installments over 31-day billing cycles. Your 1st installment of $47.58 was billed at the time of shipping; the 2nd and 3rd installments of $46.74 and $46.73 each were charged on March 13, 2022, and April 13, 2022, respectively.
  
  On May 12, 2022, per the terms of the agreement, your 3rd shipment was sent for a total of $141.05 (including $11.97 s&h and $9.23 VA Sales Tax) to be billed in 3 installments over 31-day billing cycles. Your 1st installment of $47.58 was billed at the time of shipping; the 2nd and 3rd installments of $46.74 and $46.73 each were charged on June 12, 2022, and July 13, 2022, respectively.
  
  On August 11, 2022, per the terms of the agreement, your 4th shipment was sent for a total of $141.05 (including $11.97 s&h and $9.23 VA Sales Tax) to be billed in 3 installments over 31-day billing cycles. Your 1st installment of $47.58 was billed at the time of shipping, leaving a remaining balance of $93.47.
  
  On September 3, 2022, per your phone request, your account was cancelled. As orders that have already been shipped prior to cancelation will continue to bill as scheduled until either paid in full or returned for credit within the 60-Day Money-Back Guarantee, information was provided regarding the remaining balance for your 4th shipment. A pre-paid return label was also issued as you requested, to be used to return your most recent shipment at no additional cost to you. This label was mailed on September 13: please allow 7-10 business days for delivery via USPS.
  
  On September 11, 2022, the 2nd installment of $46.74 for your 4th shipment was charged to the credit card on file as scheduled, leaving a remaining balance of $46.73.
  
  While our records do not reflect that any returns have been received to present date, as a gesture of goodwill and in an effort to resolve this matter, the remaining balance of $46.73 for your 4th shipment has been cleared; the Money-Back Guarantee period for this shipment has also been extended by an additional 30 days. Once your return is received within the extended guarantee period, a refund of the purchase price (less s&h, per our guarantee terms) will be issued.
  
  Your Meaningful Beauty(r) account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ********.
  Senior Manager Contact Center Operations

• Initial Complaint

  Date:09/01/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from this business twice last year. I paid for my products. Then almost a year later they send me a huge order and bill me. The credit card they had I cancelled for other reasons, so I was highly confused that they sent me this. It was a larger order than I'd ever ordered from them before. I immediately sent it back to them and paid $17 to return it. They then started billing me for a charge that they can't explain and I do not want this effecting my credit score. It seems like they are running a scam.
  

  Business Response

  Date: 09/26/2022

  Business Response /* (1000, 5, 2022/09/15) */
  *******************************************************
  
  Date: 09/15/22
  
  Complaint ID: *******
  Account Number: *******
  File Number: **********
  
  Dear *********
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online twice for automatic shipments of Meaningful Beauty(r), the first time on March 28, 2021. As part of their initial purchase, customers enrolling in the Meaningful Beauty(r) member program are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. We do make every effort to be forthcoming about our promotions and offers: information regarding the terms of the online offer and the continuity program is provided in the shopping cart prior to any personal information being entered, in bold font the same size text as the rest of the page; the products are also shipped with information reiterating the terms and benefits of membership.
  
  More specifically, the offer you selected on March 28th states that "One month after your first order is shipped, and then every three months thereafter, you will be sent a new full-size supply of Meaningful Beauty(r). Each shipment will be charged to the card you provide today, in three monthly payments at the low price of $69.95 plus $4.99 for shipping and handling per month, unless you call to cancel. There is no commitment and no minimum to buy. All orders are subject to applicable sales tax." We regret if you found the offer unclear in any way.
  
  On March 30, 2021, your initial order (a 30-day introductory supply) was sent for a total of $61.14 (including $5.18 ** Sales Tax) and charged in full to the credit card provided at the time of purchase.
  
  Although the terms of the online offer would have had your first full-sized shipment scheduled to be sent on April 29, 2021, this shipment was delayed due to an inventory shortage; it was rescheduled to May 13, 2021 to allow time for the needed items to be restocked.
  
  On May 10, 2021 and May 19th, per your Live Chat requests, information was provided about how to make changes to your future shipment contents via your online self-service membership management, your first 90-day replenishment shipment's date was rescheduled to September 10, 2021, and the frequency of your future shipments was adjusted from approximately every 90 days to every 150 days.
  
  Please be advised that our records do not reflect any calls, chats, or emails have been received in reference to your account after May 19, 2021.
  
  On May 25, 2021, our records reflect you enrolled online once more for another membership with automatic shipments of Meaningful Beauty(r). The offer you selected on May 25th states that: "One month after your first order is shipped, and then every three months thereafter, you will be sent a new full-size supply of Meaningful Beauty(r). Each shipment will be charged to the card you provide today, in three monthly payments at the low price of $79.95 plus $4.99 for shipping and handling per month, unless you call to cancel. There is no commitment and no minimum to buy. All orders are subject to applicable sales tax."
  
  On May 29, 2021, your 2nd order (another introductory 30-day supply) was sent for a total cost of $87.35 which was charged in full to the credit card provided.
  
  On June 27, 2021, your 1st full-sized replenishment supply within your 2nd membership began processing for shipment, as scheduled, for a total of $278.39 (including $14.97 s&h and $23.57 ** Sales Tax) to be billed in 3 installments over 31-day billing cycles. We submitted payment authorization for the 1st installment for $101.32 at this time, but as this request was declined by the credit card on file, the shipment was placed on hold.
  
  On September 10, 2021, your 1st full-sized replenishment supply within your original membership (the same shipment which had been rescheduled to this date as requested during your May chats) began processing for shipment, with a total cost of $278.39 (including $14.97 s&h and $23.57 ** Sales Tax) to be billed in 3 installments over 31-day billing cycles; however our request to authorize the 1st installment of $101.32 for this shipment was once more declined by the credit card on file, and so it was placed on hold as well.
  
  On February 7, 2022, your 1st full-sized replenishment supply within your original membership was automatically cancelled due to the length of time the kit had remained on hold without payment method update. While this cancelled the membership corresponding to your initial March order, your 2nd auto-delivery membership (started in May) remained active.
  
  As your account was in good standing, on February 8, 2022, the 1st full-sized 90-day supply for your remaining active membership was removed from holding status following a systems update, and was sent with an invoice included for the total cost of $278.39. A reminder of this balance due was sent on March 10, 2022.
  
  On March 25, 2022, your 1st full-sized shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time the balance of $278.39 was cleared.
  
  As we had received no request to cancel, on May 12, 2022, your 4th shipment (the 2nd 90-day supply) was sent with an invoice for a total of $278.39 (including $14.97 s&h and $23.57 ** Sales Tax).
  
  On May 24, 2022, your 4th shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time the balance of $278.39 was cleared.
  
  On May 25, 2022, your membership started in May was automatically cancelled due to these consecutive returns.
  
  Your Meaningful Beauty(r) account remains closed, and nothing further will be shipped or billed.
  
  Sincerely,
  
  *********
  Senior Manager Contact Center Operations

• Initial Complaint

  Date:08/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a FINAL NOTICE FOR $240.56 from this company I have never heard of. I called the phone number given and received an automated reply that they did not recognize my phone number. I did not go beyond that. I do not want them to have my phone number. I have no business with this company. I want this to go away. It is fraud.
  

  Business Response

  Date: 09/29/2022

  Business Response /* (1000, 5, 2022/09/14) */
  ****************************************************************
  
  
  Date: 09/14/22
  
  Complaint ID: *******
  Account Number: ********File Number: **********
  
  Dear Ms.**********,
  
  Thank you for contacting us through the***********************. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  We regret to learn that you may have been on the receiving end of suspicious activity. Please understand that this was not within our control.
  
  Our records reflect that someone enrolled online for automatic shipments of Meaningful Beauty (r) on December 29, 2021, using your billing information. At that time, the initial shipment (a 90-day supply) was sent for a total of $168.40, to be billed in 3 installments over 31-day billing cycles. The first installment of $56.13 was charge to the ****** account provided at that time; the 2nd and 3rd installments of $56.14 and $56.13 each were charged on February 3, 2022, and March 6, 2022, respectively.
  
  On March 30, 2022, per the terms of the online offer, a 2nd 90-day supply began processing for delivery, with a total of $240.56 to be billed in 3 installments over 31-day billing cycles. We received an approved authorization from ****** for the 1st installment of $80.88.
  
  On March 31, the 2nd shipment was sent. We attempted to finalize payment of the 1st installment for $80.88 at this time, but the request was declined by ******. This activated the past-due billing process to send monthly notices advising of the total cost of $240.56.
  
  Please be advised our records indicate that this complaint is the first notification we have received that this membership was not authorized.
  
  In an effort to fully resolve this matter, the remaining balance of $240.56 has been cleared, and the account has been flagged as Suspicious Activity to prevent further unauthorized activity and ensure it cannot be reopened. If you feel that your charge card has been compromised and have not already done so, we recommend that you also notify ****** of your concerns and request their assistance with the dispute process.
  
  Please rest assured that the account is closed with a zero balance, and nothing further has been or will be shipped or billed to you from this account.
  
  Sincerely,
  
  *********
  Senior Manager Contact Center Operations

• Initial Complaint

  Date:08/26/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered meaningful beauty. I did not order a subscription and they continue to charge my card. They have been charging me for 4 months as I continue to ask them to cancel. I've called, emailed, and to no avail - I'm going to have to go through a dispute to make it stop. It should be EASY to cancel if you claim to be proud of your product. Not to mention - the product didn't do the amazing things the info-mercials said. Shame on the people with "famous names" for putting her name on something that isn't customer friendly. This is a modern day scam
  

  Business Response

  Date: 09/14/2022

  Business Response /* (1000, 5, 2022/09/13) */
  ************************************************************
  
  
  Date: 09/13/22
  
  Complaint ID: *******
  Account Number: *******
  File Number: **********
  
  Dear Ms ******,
  
  Thank you for contacting us through the **********************. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty(r) on September 30, 2021. We make every effort to be forthcoming regarding our promotions and offers for Meaningful Beauty(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging, and billing. As part of their initial purchase, customers enrolling in the Meaningful Beauty(r) member program are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered; these terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase, they must also check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership, including the next scheduled shipment date, the shipment's total cost, and the payment schedule. We regret if you found the offer unclear in any way.
  
  On September 30, 2021, your initial order was sent for a total of $161.59 (including $11.63 ** Sales Tax) and billed in full to the credit card provided.
  
  On October 29, 2021, per the terms of the offer, your 2nd shipment (a full-sized 90-day supply) was sent as scheduled, for a total of $242.24 (including $14.97 s&h and $17.42 ** sales tax) to be billed in 3 installments over 31-day billing cycles. The first installment of $81.51 was charged at shipping to the credit card on file; the 2nd and 3rd installments of $80.35 and $80.38 each were charged on November 29, 2021, and December 30, 2021, respectively.
  
  On January 28, 2022, your 3rd shipment (a 90-day supply) was sent as scheduled, for a total of $242.41 (including $14.97 s&h and $17.44 ** sales tax) to be billed in 3 installments over 31-day billing cycles. The first installment of $81.57 was charged at shipping to the credit card on file.; the 2nd and 3rd installments of $80.41 and $80.43 each were charged on February 28, 2022, and March 31, 2022, respectively.
  
  On May 28, 2022, your 4th shipment (a 90-day supply) was sent as scheduled, for a total of $210.08 (including $14.97 s&h and $15.11 ** sales tax) to be billed in 3 installments over 31-day billing cycles. The first installment of $70.79 was charged at shipping to the credit card on file.
  
  On June 2, 2022, per your after-hours chat request, your account was cancelled. An email response was also sent at this time to advise of the remaining billing scheduled for your 4th shipment. Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation. Orders that have already been shipped at the time of cancelation will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.
  
  Please be advised that our records do not reflect any calls have been received from the phone number provided with this complaint, nor any other contact received in reference to your account either before or since your chat on June 2, 2022. Our website offers multiple options to contact us via email, phone, or chat: we regret if you experienced any difficulty contacting us via any of these channels, as they have been tested without issue.
  
  On June 28, 2022, the 2nd installment of $69.63 for your 4th shipment was charged as scheduled; the 3rd and final payment of $69.66 was charged on July 29, 2022, at which time your account was paid in full.
  
  On September 2, 2022 your financial institution reversed the 3rd payment of $69.66 for your 4th shipment. While this chargeback created a credit in your favor with your financial institution, it restored the amount of $69.66 due and payable to Meaningful Beauty(r).
  
  As our records do not reflect that any returns have been received, there is no refund due. However, as a gesture of goodwill in an effort to resolve this matter, the balance created by the payment reversal for your 4th shipment has been removed. Please consider any invoices received after the date of this correspondence to have crossed in the mail.
  
  Your Meaningful Beauty(r) remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  *********
  Senior Manager Contact Center Operations
  
  
  Consumer Response /* (2000, 7, 2022/09/13) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Thank you for your response. It is incredibly hard to get on the phone or find a cancellation process online. As honest business - cancel your order should be big and easy if you guarantee and are confident in your product. The frustration lies in not making it easy.
  
  I don't mind paying what I owe. I'm fine for you to charge me the remainder with the explanation but I don't want to be charged any further nor want any products. As I like some of the product feel - the results simply aren't there.
  
  I would recommend your product if I felt like it was easy to buy and cancel and "subscriptions" weren't your thing. I'd encourage you to consider todays world, customer experience importance and maybe read ************************************** - he was the creator and co-founder of the ************ and is a consultant with our firm. He talks thoroughly about Cx....I honestly think my bad taste of the product was influenced by how hard it was to pause, cancel or delay.
  
  Thank you for your response and you can close the case.

• Initial Complaint

  Date:08/25/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday Aug 24, 2022 I canceled my membership with Meaningful beauty products..they assured me no future products would be sent n my account was closed n sent a email confirmation..today I get email that they sent out a package..I wrote a reply n said I closed my account yesterday n will refuse package n will returned unopened. A charge will be done in my bank account on this..
  It's dishonest n I called n said cancel n they said yes it was n now this.
  

  Business Response

  Date: 09/14/2022

  Business Response /* (1000, 5, 2022/09/09) */
  **********************************************************
  
  
  Date: 09/09/22
  
  Complaint ID: *******
  Account Number:********
  File Number: **********
  
  Dear*************
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you re-enrolled online for automatic shipments of Meaningful Beauty(r) on July 17, 2022.
  
  On July 19, 2022, your first shipment (a 30-day introductory supply) was sent for a total of $53.45 (including $3.50 IN Sales Tax) which was charged in full to the provided payment card at the time of shipping.
  
  Per the terms of the offer, on August 17, 2022, your 2nd shipment (a full-sized 90-day supply) was sent for a total of $173.15 (including $11.97 s&h plus $11.33 IN Sales Tax) to be billed in 3 installments over 31-day billing cycles. The 1st payment of $58.28 was charged to the credit card on file at this time, leaving a remaining balance of $114.87.
  
  On August 23, 2022, per your phone request, your account was canceled. Information regarding the remaining billing scheduled for your 2nd shipment was provided at this time, as orders that have already shipped prior to cancelation will continue to bill as scheduled until either paid in full or returned for credit within the 60-Day Money-Back Guarantee. As a courtesy, a pre-paid return label was also issued to assist with the return of this shipment at no additional cost to you. Please allow a minimum of 7-10 business days for that label to arrive by mail; to clarify, this return label was mailed on August 25th and corresponds to the shipment confirmation email you received. There have been no additional shipments of product sent since your account cancellation was processed on August 23rd.
  
  On August 26, 2022, our records reflect that you spoke with our Customer Specialist regarding the potential reaction you experienced with your 1st shipment as indicated in your Better Business Bureau review. As a gesture of goodwill at this time, a refund of $53.45 was issued for your initial order without requiring any return.
  
  Your 2nd shipment was received as a return to our facilities, within the guarantee period, on September 7, 2022; the remaining balance of $114.87 was removed at this time, and a refund of the shipment's purchase price (less $12.81 paid for s&h cost with applicable state tax on that, per the terms of our 60-Day Money Back Guarantee) was also issued, totaling $45.27. Please allow 3-5 business days for the credit to post.
  
  Your Meaningful Beauty(r) account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  Morgan M.
  Senior Manager Contact Center Operations
  
  
  Consumer Response /* (2000, 7, 2022/09/09) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Issue has been resolved n refunds have been issued..