Reviews

This profile includes reviews for Meaningful Beauty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Meaningful Beauty

  100 N Pacific Coast Hwy #1600 El Segundo, CA 90245-5654

  
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  Meaningful Beauty

  6 Commerce Way Arden, NC 28704

Review Details

• Review fromDouglas G

  Date: 03/18/2025

  1 star

  Douglas G

  Date: 03/18/2025

  I thought I was only ordering a 1-time Christmas gift for my wife. While she likes the product, I was extraordinarily upset over getting tricked into a recurring subscription. After I called when seeing a 2nd charge of $84.62 on my ****** account, they told me I ordered a subscription. I explained I don't feel as though I did and asked them to cancel this unauthorized subscription effective immediately. Yet I received 2 more charges of $84.62 after that. So I shut down my ****** account. I can't even log into my Meaningful Beauty account as the site is "temporarily unavailable." I feel like I was RIPPED OFF. If you have a good product it will sell itself, even at the high end of pricing. But don't trick people. Meaningful Beauty,... be better than this and provide refunds to all you have wronged.

  Meaningful Beauty

  Date: 05/15/2025

  Dear *******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  We regret to learn that you were surprised by your second Meaningful Beauty shipment and associated charges.  We want our customer to understand what they are purchasing and make every effort to make the offers as clear as possible on our websites. As stated in previous responses here, one-time orders are available but only for full-size individual items and are only offered at retail pricing.  The special discounted offers for 30-day introductory kits, like you purchase in December, always include a subscription.   Information about the subscription included with all introductory kit purchases is provided several times on the website before any personal information is entered or the order is submitted.  We regret if you found the offer unclear in any way.
  
  Your subscription was cancelled when you contacted us on 1/9/25 but the full-size replenishment kit had already shipped and could not be stopped. The cost of that kit (a 90-day supply) was split into 3 installments to be billed over a 31-day billing cycle with the 1st installment charged when the kit was shipped. As a courtesy at that time an additional 20% discount was applied to the cost of that kit which lowered the remaining balance due.
  
  Please understand that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation: they will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee. Since the shipment was not returned that is why the 2 remaining installments were billed as scheduled after the cancellation.
  
  We appreciate your feedback, as we strive to provide the highest quality products and service.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Review fromLynne A

  Date: 03/17/2025

  5 stars

  Lynne A

  Date: 03/17/2025

  I ordered one kit a few months ago, had no issues, and was able to cancel future shipments with no problem. I order what I want as I still had some items left from my kit. I have been using for over two months. I love these products! Infact one of my coworkers said to me I look great, she said, "your skin just looks like you are going backwards! You just looki like your getting younger!" LOL. I told her I been using Meaningful Beauty. She said she has seen the ads and wondered if it works. I Said, Yes! As you can see my changes over the past few months. When I first started using these products she commented one day that my complexion was looking fresh and glowing! I didn't say anything back then because I wanted to wait for a month or so for results. And now I have them and the same coworker noticed today! ??

  Meaningful Beauty

  Date: 05/15/2025

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  We are always excited to hear when our customers receive compliments from other people regarding their complexion.  It is so uplifting and encouraging when others notice the difference; when we hear that our skin looks fresh, glowing, younger!  We're proud that our products are helping you achieve your skincare goals.
  
  Thanks again for sharing your feedback!   We look forward to continued opportunities to be of service in the future.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director
  

• Review fromMargaret H

  Date: 03/17/2025

  2 stars

  Margaret H

  Date: 03/17/2025

  I agree with everyone on here about the fact that this company has gone downhill I've been a member myself for over 13 years and the website being down is most frustrating I'm a bit fed up and going to be canceling as well. Last time I contacted them on the phone because the website down and I wanted to cancel my subscription they offered a discounted price to keep me so I decided okay. But here we are the website is still down and I'm really not in the mood to keep putting up with this. The products are nice and I enjoyed them for a while but I don't like what's going on lately.

  Meaningful Beauty

  Date: 05/15/2025

  Dear ********,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  We are always glad to hear from a long-time customer and that you have been enjoying our products for over 13 years.  But we regret to learn that your recent experience has fallen short of our goal to provide only the highest quality products and service.
  
  We apologize for any inconvenience you have experienced because the sign-in option for active members is currently unavailable on the website. We are upgrading not only the member account access options but also our main customer service system.  The process is being completed in stages as we move our existing customers to the new system.  We want to ensure that there are no interruptions to expected shipping schedules and minimal impact to the customer service our team can provide.  We hope to have the new site upgrades completed soon.  We appreciate your patience. 
  
  Our records reflect that your account is still active and reflects the discount you were offered.  The next shipment is scheduled for 7/7/25.  Please let us know if you would like to make any changes before that ship date.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Review fromDee B

  Date: 03/11/2025

  1 star

  Dee B

  Date: 03/11/2025

  They scam you. Never signed up for a recurring **************** want you to pay for shipping it back. Which I wont do. DO NOT BUY FROM THIS COMPANY

  Meaningful Beauty

  Date: 05/15/2025

  Dear Dee,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you purchased a special promotional offer for a 7-piece 30-day Meaningful Beauty introductory kit online 2/4/25, which included automatic replenishment shipments.  All Meaningful Beauty introductory kit offers include a subscription. One-time orders are available but only for full-size individual items not the introductory kits and only offered at retail pricing.
  
  We do make every effort to make the offers as clear aas possible on our websites. Information about the replenishment shipments included with a kit purchase is provided in several places online: before an offer is selected, in the shopping cart order summary before any personal information is entered and again before the order/payment can be submitted. The information is also included in the order confirmation email.  We regret if you found the terms of your purchase unclear in any way.
  
  Your 2nd shipment (a first full-size 90-day replenishment kit) was sent as scheduled on 3/7/25 with the cost split into 3 installments.  The first was charged at shipping.
  On 3/11/25, your subscription was cancelled per your request.  The remaining 2 installments scheduled for your 2nd shipment have been cleared.  You are welcome to take advantage of our 60-day Money Back Guarantee by returning the shipment for a refund.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Review fromL. C.

  Date: 03/11/2025

  2 stars

  L. C.

  Date: 03/11/2025

  Their products are great and I have been a member for over 15 years. But it's time for my next delivery and their website has been down for over a month. There are plenty other good products out there that make selecting what you want much easier. Giving it another week then canceling my subscription if the website is still down. Giving it a 2 rating because of this. Otherwise would have been a 5.

  Meaningful Beauty

  Date: 05/02/2025

  Dear ***,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  We are always excited to hear from Meaningful Beauty long-term customers and value your opinion of the products.  We regret and apologize for any inconvenience you have experienced because the sign-in option for active members is currently unavailable on the website.  We are upgrading not only the member account access options but also our main customer service system.  The process is being completed in stages as we move our existing customers to the new system.  We want to ensure that there are no interruptions to expected shipping schedules and minimal impact to the customer service our team can provide.  We hope to have the new site upgrades completed soon.  We appreciate your patience.  Hopefully we can look forward to continued opportunities to be of service in the future.  Thank you for your feedback.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

  L. C.

  Date: 05/07/2025

  Its disgraceful that your site has been down for months. Doesnt matter if I like your products I cant support a company that cant even support a website. Im done with you.

• Review fromToni N

  Date: 03/06/2025

  1 star

  Toni N

  Date: 03/06/2025

  The products are nice. However being able to log into a your account has been down for 3 months and I did not sign up for automatic renewal, but they went ahead and sent more products and charged me. When I spoke with customer service I was informed they could cancel my account and refund me $106. That didnt happen so a few days later I spoke with customer service and was informed my account was cancelled but they will not refund me and I will be charged $106 next month and the following month because they sent a 90 day supply, again for something I did not sign up for. I was informed I could not speak directly to a manager. This is very poor customer service. Please be aware of the frustration and the run around before ordering.

  Meaningful Beauty

  Date: 05/01/2025

  Dear ****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience. 
  
  We regret any misunderstanding regarding the terms of your initial purchase of a Meaningful Beauty introductory kit.   We do make every effort to make the offers as clear as possible on our websites, as well as by phone.  One-time purchases are available without automatic replenishment, but the one-time offers are only for individual items (not kits)and are only offered at retail pricing.  Customers that choose to purchase any of our introductory kit offers are informed that they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.
  
  Your account was cancelled on 3/1/25 per your request.  We regret to learn that you were incorrectly advised that the charge billed that day would be cancelled and that your account balance was zero. Your last shipment sent 1/29/25 was a 90-day replenishment kit with cost split into 3 installments. While cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation.   We apologize for any inconvenience you have experienced as a result.
  
  Our records reflect that you contacted us via our live chat option again on 3/6 at which time the total cost, remaining balance and return instructions for your 2nd shipment were provided.    When you ask to speak with a supervisor you were provided the customer service number and offered a callback from a supervisor within ***** hours, but the offer was not accepted.
  
  As a token of our apology for the miscommunication when you cancelled your account, the two installments billed in March and April for your last shipment have been refunded.  Please allow 3-5 business days for the funds to post.
  
  We appreciate your feedback as we strive to provide only the highest quality products and service.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Review fromKaryn A

  Date: 03/02/2025

  5 stars

  Karyn A

  Date: 03/02/2025

  Love this stuff! I am 56 years old and most people think that I am my 38 years old daughter's sister. My only complaint is that their website has been down for months!!!! Completely inconvenient and highly aggravating! I can't get my order because I can't get into the website to update my payment method or order my next kit. I don't have time to sit on the phone listening to someone try to sell me a product I already love!!

  Meaningful Beauty

  Date: 04/21/2025

  Dear *****,
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  It is always nice and a wonderful compliment when we are mistaken for our childrens sibling instead of a parent because of how our skin looks.  We are excited that Meaningful Beauty products are contributing to that by helping you achieve more radiant, younger-looking skin.
  We apologize for any inconvenience you have experienced because the sign-in option for active members is currently unavailable on the website.  We are upgrading not only the member account access options but also our main customer service system.  The process is being completed in stages as we move our existing customers to the new system.  We want to ensure that there are no interruptions to expected shipping schedules and minimal impact to the customer service our team can provide.  We hope to have the new site upgrades completed soon.  We appreciate your patience.
  In the meantime, please contact our customer service team to update you account information.  You can call or if you prefer contact us via the live chat option online and ask for a callback from our support team to assist with your updates. 
  We appreciate your feedback about your experience, as we strive to provide only the highest quality products and service.
  Sincerely,
  ****** *.
  Contact Center Operations Director

• Review fromSally A

  Date: 02/28/2025

  4 stars

  Sally A

  Date: 02/28/2025

  The products themselves are wonderful and work very well for me. I'm 72 and no one believes it.I've not be able to find out if the products are vegan, but they don't seem to bother my Alpha Gal allergy from a lone star tick bite which make me react to red meat and it's by products.I will agree that the ads don't make it clear that the trial special is just the first shipment of a series of shipments that you didn't know you were responsible for. Shame Shame.I have to give it four stars for the product because I don't think that the business end should pertain to the quality of the product. Just be aware and read the fine print.

  Meaningful Beauty

  Date: 04/21/2025

  Dear *****,
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  We always enjoy hearing from customers who love ********************** and about the exciting results they are experiencing.  Per our records your first Meaningful Beauty order was placed January 2018.  We appreciate your decision to take advantage of our flexible membership option and all the benefits that includes.  We do try to make the introductory kit offers as clear as possible by providing the information regarding the automatic shipments in several places: before a kit offer is selected, in the shopping cart order summary before any personal info is entered and again before the order & payment can be submitted.
  Thank you for your feedback.  We're proud that our products are helping you achieve your skincare goals. We look forward to opportunities to be of service in the future. 
  Sincerely,
  ****** *.
  Contact Center Operations Director

• Review fromAnna S

  Date: 02/25/2025

  1 star

  Anna S

  Date: 02/25/2025

  I ordered the trial package and specially chose ONE TIME order, but a few weeks later received an unsolicited order and was charged $171.53! This is a scandalous and unethical practice and when trying to return the website states the Member site is unavailable, but strangely enough, it is available to place orders. I DO NOT RECOMMEND ANYONE DO BUSINESS WITH THIS COMPANY! STAY AWAY!!!

  Meaningful Beauty

  Date: 04/21/2025

  Dear ****,
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  Our records reflect that on 1/9/25 you took advantage of an online discounted promotional offer for a 5-piece 30-day Meaningful Beauty introductory kit.  We do make every effort to make the offers as clear as possible on our websites, as well as by phone. Customers that choose to purchase any of our introductory kit offers are informed that they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.  One-time orders of Meaningful Beauty products are available, but one-time orders are only for full-size individual items not the introductory kits and are only offered at retail prices.  Replenishment customers are offered many great benefits including discounted prices, free gifts, the ability to customize future shipments, and the ability to customize shipping frequency.   There is no option online to purchase any kit without a subscription. There is no minimum to buy; the subscription can be cancelled at any time. We regret if you found the offer you purchased unclear in any way.
  The $171.53 shipment you mention was your first replenishment kit, a 90-day supply, sent 2/11.  Per your request your account was cancelled on 2/28 and remains closed.
  You are correct that the option for active members to sign-in and manage their accounts online is currently unavailable due to ongoing upgrades to our systems, but that does not impact the information available for customers on our main website.  We regret any inconvenience this may have caused.  Thank you for your feedback.
  Sincerely,
  ****** *.
  Contact Center Operations Director

• Review fromAnne H

  Date: 02/15/2025

  1 star

  Anne H

  Date: 02/15/2025

  Scam. I didn't realize when I ordered trial products that it was going to be a subscription service. It wasn't obvious or made clear at that the time. When I received the products in small print on receipt,it said you must cancel subscription. I called within a month to cancel. I received a cancelation email. They continue to bill me which is dishonest. I call their customer service & told it is canceled. This is the worst consumer rip off!! I can't believe they are allowed to do business.

  Meaningful Beauty

  Date: 04/16/2025

  Dear ****,
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  We do make every effort to make the promotions and offers for Meaningful Beauty as clear as possible.  Our records reflect that you enrolled for automatic shipments of Meaningful Beauty with an online purchase of a 5-piece 30-day introductory kit on 12/14/25.  When customers choose to purchase any of our introductory kit offers they are informed of the subscription that is included with all kit purchases and that they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.  The information is provided in several places on the website; before an offer is selected; in the shopping cart summary before any personal information is entered and again before an order can be submitted.  We regret if you found the terms of the purchase unclear in any way.
  Your account was cancelled when you called but your first full-size (90-day) replenishment kit had already shipped at the time. The cost of the full-size 90-day kits is split into 3 installments which are billed over 31-day billing cycles; the first is charged when the kit is shipped.  While cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation.  They continue to bill until the balance is paid in full or the shipment is returned for credit within the 60-day money back guarantee period. Your account does not reflect any returns so that shipment continued to bill.  When you contacted us recently as a courtesy and exception to our return policy one of the remaining payments was waived.
  Your Meaningful Beauty account remains closed with nothing further to be shipped or billed.
  Sincerely,
  ****** *.
  Contact Center Operations Director