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Business Profile

Computer Parts

Belkin

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

Customer Complaints Summary

  • 82 total complaints in the last 3 years.
  • 33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was really excited about getting the Alexa enabled crockpot you can control with your phone. I spent hours getting it set up with manufacturer - very difficult and time consuming. It will only set for 4 or 8 hours even though instruction manual says different. If you look online everyone is having this problem and Belkin addresses it with "no you can set it to whatever you tell Alexa" to everyone. After many hours trying to fix it they said mail it to them (in a box since I through mine out, at my shipping expense, they would check it out and if it wasn't my fault they would replace it. I paid over $100 only to have to ship it yo them and wait for weeks yo find out if I get a new one. Worst policy/customer service ever. I have serious buyers remorse and feel like I was scammed because of course I'm sitting here with a crappy crockpot I paid way to much for. It's way too much hassle to return it with their policy and they know this and that is the scam.

    Business Response

    Date: 12/01/2022

    Business Response /* (1000, 8, 2022/11/11) */
    Dear BBB,

    We have reached out to the customer and have made 3 callback attempts, but all were routed to VM. An email has been sent to the customer should they need further assistance, all they would need to do is reply to the email.

    Thank you

    Sincerely,
    Office of the President

  • Initial Complaint

    Date:10/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* routers owned by Belkin has some of the ********* routers on the market, I am trying to get customer service for a warranty repair or a replacement. Their customer service is crap. I got hung up on 2 times in a row without a call back. I asked to speak to a supervisor but no one has even attempted to reach out to me. Bought from ******** still under warranty.

    Business Response

    Date: 11/04/2022

    Business Response /* (1000, 5, 2022/10/20) */
    ***,


    Will review the case and reach out to the customer with the next steps.

    Sincerely,

    Office of the President


    Business Response /* (-10, 6, 2022/10/20) */
    ***,
    Supervisor from our technical support tried to call the customer but routed to voicemail and left a message. An email was also sent to the customer to contact the support for assistance.

  • Initial Complaint

    Date:10/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since 2019 I've had many faulty UBS cords from Belkin but because it was and still is under warranty the last USB cord smoked causing sparks internally in my iPhone I contact Belkin in May 2022 about the spark/ smoked incident and as a result yet again a replacement USB cord was sent. Belkin USB cord has now caused internal damages to my iPhone (see Apple Store report )to the level it is beyond repair I even got an Apple USB cord and that cord was damaged
    (see attachment) I've reached out to Belkin and it's like speaking with def ears someone from customer advocacy reached out to me a few days straight to resolve nothing Belkin wants me to ship my phone and damage cord back the only problem with that is how will I be in communication with Belkin if I ship the phone. The phone has now deteriorated to the point where I had to purchase a new phone. Belkin should compensate me for the new phone I had to purchase with accessories as well as days of missed work due to me not having a phone I've tried for months to resolve this with Belkin but they can care less

    Business Response

    Date: 11/04/2022

    Business Response /* (1000, 5, 2022/10/21) */
    BBB,

    Manager's this was escalated under case#: ********. In order for us to determine the next steps the process has been explained to the customer that we need to follow the steps indicated on the email. The customer needs to return the defective item and the connected equipment for testing.

    Sincerely,

    Office of the president


    Consumer Response /* (3000, 7, 2022/10/26) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I explained to Belkin numerous times the phone cannot and will not be sent back I went to the manufacturer itself Apple and Apple already ran a diagnostics test (report attached) for the second time. Belkin is just spinning us in circles because they do not want to compensate me for the phone plus the damages their charger cord has cost


    Business Response /* (4000, 9, 2022/11/02) */
    BBB,
    In order to continue, Belkin has a CEW process. The Customer must send in the Belkin unit and give opportunity to evaluate the Belkin Product. Once received, the Claims Dept will do internal analysis and provide the customers the next steps. In some cases, we will need to do an analysis on the item the customer is indicating affected.

    Sincerely,
    Office of the President.


    Consumer Response /* (4200, 11, 2022/11/03) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Proof the attached for damage Thank You BBB


    Business Response /* (4000, 13, 2022/11/03) */
    BBB,

    Please note that the customer is not providing additional information. As mentioned below, Belkin has a CEW process. The Customer must send in the Belkin unit and give the opportunity to evaluate the Belkin Product.

    Sincerely,

    Office of the President

  • Initial Complaint

    Date:10/08/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased iPhone screen protector about a year ago. Filed for a warranty replacement and was approved September 8, 2022. Now it has been 4 weeks and I have followed up numerous times, and they still haven't mailed my replacement, even though I have explained that I need it urgently. The replacement should only take a week or 2 at most, I am using a cracked screen protector until it arrives. Last week they told me they have noted to send the replacement to me urgently, but after that they didn't follow up and still haven't mailed it.

    Business Response

    Date: 10/27/2022

    Business Response /* (1000, 5, 2022/10/20) */
    BBB,

    The replacement has been shipped under *********** with UPS tracking# *******************

    Sincerely,

    Office of the President


    Consumer Response /* (2000, 7, 2022/10/24) */
    (The consumer indicated he/she ACCEPTED the response from the business.)

  • Initial Complaint

    Date:10/03/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a item that I need returned. Order***********. I called 6 times. No answer on hold. I asked for a call back twice and then redialed after that. I was told via email that someone would call me today. No call. I chatted online twice. Since I wasn't an account holder when I placed the order I can't return online. I can't get anyone on the phone to help me. All I want is to return an item. Seems like a simple thing for a company to do.

    Business Response

    Date: 10/25/2022

    Business Response /* (1000, 5, 2022/10/20) */
    ***,
    The Customer has been assisted. ********************** was provided and parcel has been returned to us on Monday, October 10. Refund has been processed for Order ***********

    Sincerely,

    Office of the President


    Consumer Response /* (3000, 7, 2022/10/24) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    My complaint is that your company refused to answer the phone, there's no way for non-account holder to return items without repeatedly calling and asking questions over and over and over again. This company refused to accept my return until I made a big deal of it. That is not customer service. Please respond to my actual complaint.

  • Initial Complaint

    Date:08/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Battery pack failed and has a charging defect that showed up after about a month or so and after being charged once. Belkin won't even accept a warranty claim because I no longer have the original, physical receipt to upload

    Business Response

    Date: 09/12/2022

    Business Response /* (1000, 5, 2022/08/31) */
    Dear ***,

    Customer Service has processed a replacement under ***********, once the replacement ships a email with the tracking information will be email to the customer.

    Sincerely,
    Office of the President

Belkin is NOT a BBB Accredited Business.

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