Reviews

Review Details

• Review fromLionel A

  Date: 02/26/2024

  1 star

  Lionel A

  Date: 02/26/2024

  SMILE ACTIVES IS A SCAM. I tried smile actives and it didn't whiten my teeth as advertised. For my normal routine, I brush my teeth twice daily for 5 minutes with a whitening toothpaste. Some teeth aren't *********************** to begin with and no matter what they say you'll never get the results . Yes, you can bleach the surface but it won't last. Smile Actives will try and sell you all the gimmicks to whiten your teeth but if you buy into that because of your own vanity, you get exactly what you deserve,.

  SmileActives

  Date: 03/08/2024

  Dear ******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  We regret to learn you did not see the amount of whitening you had expected when you tried smileactives.  As stated previously, results will vary for each individual. It all depends on the stains, how long they have been there,and how deeply rooted they are in the enamel.  Please remember that there are a lot of factors that go into how long the process takes, such as age, medication, eating habits, dental work,etc.  Some people may see results in 3-7 days; for some it will take a little longer. This process is a gradual one.  You are correct that any teeth whitening will not last permanently without continued or repeated use as many of the foods and beverages that most of us consume stain our teeth.  Our products and auto-delivery program are designed to offer a convenient and affordable way to achieve and maintain your whitest smile.
  
  Thank you for your feedback, as we strive to provide only the highest quality products and service.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromKristi M

  Date: 02/25/2024

  1 star

  Kristi M

  Date: 02/25/2024

  The 2 for 1 /***** was a good deal. I had no idea I was signing up for reoccurring shipments/payments. The next shipment came along with a ***** chg. I thought ok, I'll keep it and I immediately canceled my account & subscription online. There were 2 more ***** chgs! Nowhere did I see one tube of Smileactives priced at *****! I lately received another chg for a second tube I have not received. **************** stated if I checked the agree to terms then I agreed to this! They had no record of me canceling! I believe this is fraudulent & dishonest. Costly, ****** payments later.

  SmileActives

  Date: 03/08/2024

  Dear ******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.  Our records reflect that you enrolled online for automatic shipments of smileactives on 10/21/23 with the purchase of a special BOGO 30-day introductory kit offer.  Youve received two automatic replenishment shipments (each a 90-day supply) the last sent 2/22/24 as scheduled.
  
  We make every effort to be clear regarding our promotions and offers for smileactives via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing.  As part of the initial purchase, customers that select a special offer which includes a subscription are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.  This information is clearly provided on the website 3 times before an order can be submitted.  More specifically, for the offer you purchased, the order summary in your shopping cart stated: One month after your first order is shipped, and then approximately every three months thereafter, you will be sent a new three-month supply of Daily Pro Whitening Gel. Each shipment will be charged to the card you provide today, in three monthly payments at the low price of $24.95 plus $2.99 for shipping and handling per month. All orders are subject to applicable sales tax.    We regret if you found the offer unclear in any way.
  
  Your account was cancelled on 2/22 per your request.  Please be advised that our records do not reflect any calls received from the phone number provided with your order, nor any other contact received in reference to your account either before or since 2/22/24.  Any cancellation request submitted via the website (or by phone) would generate an automatic email confirming cancellation.   We apologize for any inconvenience you may have encountered when attempting to submit a cancellation request vis your member online access. 
  
  Per **** tracking info, you refused your last shipment.  Unfortunately, returning a product via "Return to Sender" -without verifiable proof of mailing - can result in unpredictable transit times, and may also result in a package never being received back to our facility to process a return credit.
  Although your return has not yet been received as a gesture of goodwill the remaining balance has been cleared and a full refund issued prior to receipt of the return.
  
  Your smileactives account remains closed with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromJennifer B

  Date: 02/25/2024

  1 star

  Jennifer B

  Date: 02/25/2024

  Scam Scam Scam!! I don't have the time to list all the reasons why, just please don't fall for this ****...it doesn't even work!!

  SmileActives

  Date: 03/08/2024

  Dear ********,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives on 11/22/23 with the purchase of a special BOGO 30-day introductory kit offer which included a subscription. Your first automatic replenishment kit (a 90-day supply) was shipped 12/27/23.  Per your request your subscription was cancelled 1/25/24.
  
  We regret to learn that you were dissatisfied with our smileactives products, as we strive to provide the highest quality products and service.  Please be aware that results vary for each individual and for each product.Some people may see results in 3-7 days when using as recommended; for some it will take longer. This process is a gradual one. Please remember that there are a lot of factors that go into how long the process takes, such as age,medication, eating habits, dental work, etc. It all depends on the stains, how long they have been there, and how deeply rooted they are in the enamel.  Every shipment is covered by our 60-day Money Back Guarantee.  If you're not completely satisfied, simply return the product, even if empty within 60 days of receipt for a refund of the purchase price (less s&h).
  
  Your smileactives account remains closed with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromDixie K

  Date: 02/24/2024

  1 star

  Dixie K

  Date: 02/24/2024

  The worst~! BE warned! They won't cancel - they won't delete credit card...deceptive!

  SmileActives

  Date: 03/05/2024

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives on 6/2/23 and have received a total of 4 shipments, the most recent was shipped 1/3/24. 
  On 1/9/24, per your request, your account was cancelled. Information regarding the balance due was provided as cancelling stops future shipments but does not clear a balance due for orders already shipped; they will continue to bill until paid in full or returned within the 60-day Money Back Guarantee. 
  
  We regret to learn that you found the cancellation process difficult.  We do want to ensure members are aware of all of their options and benefits available with our flexible membership program, as auto-delivery is a convenient and affordable way to achieve and maintain your whitest smile;additionally, we want to ensure that customers are able to clarify any questions at the time cancellation is processed.
  
  Although our records do not indicate that any returns have been received to present date, as a gesture of goodwill the remaining balance has been cleared.
  
  Your smileactives account remains closed with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromHeather C

  Date: 02/24/2024

  1 star

  Heather C

  Date: 02/24/2024

  Smile actives is a horrible company that takes your money for products that dont work. I tried to cancel and they still expect me to pay $98.00 for two more months before my cancellation request is processed. I had no idea I was locked into a 4 month supply of the product totaling over $200. Scam Scam Scam!!!

  SmileActives

  Date: 03/05/2024

  Dear *******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.  Our records reflect that you enrolled online for automatic shipments of smileactives on 1/25/24 with the purchase of a special BOGO 4-piece 30-day introductory kit offer.  Your 2nd shipment (a 90-day replenishment kit) was sent 2/23 as scheduled. 
  
  We make every effort to be forthcoming regarding our promotions and offers for smileactives via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing.  As part of the initial purchase, customers that select a special offer which includes a subscription are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.  This information is clearly provided on the website 3 times before an order can be submitted.  For example, the order summary for the offer you purchased was provided -in bold- in your shopping cart and stated: One month after your first order is shipped, and then approximately every three months thereafter, you will be sent a new three-month supply of Daily Pro Whitening Gel and 3 Advanced Whitening Pens. Each shipment will be charged to the card you provide today, in three monthly payments at the low price of $39.95 plus $3.99 for shipping and handling per month. All orders are subject to applicable sales tax.  You are in control of your membership, call or visit www.smileactives.com/account to customize your kit, modify shipping intervals, or to cancel your subscription.There is no commitment and no minimum to buy.  We regret if you found the offer unclear in any way.  Also, we apologize for any misunderstanding when you cancelled the subscription on 2/24.  You are not locked into any minimum purchase.  All shipments are back by a 60-day Money Back Guarantee.  If you're not completely satisfied, simply return the product, even if empty within 60 days, for a refund of the full purchase price (less s&h).
  
  Although your return has not yet been received as a gesture of goodwill the remaining balance has been cleared prior to receiving the return.
  
  Your smileactives account remains closed with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromLisa D

  Date: 02/22/2024

  1 star

  Lisa D

  Date: 02/22/2024

  Not worth the hassle- they lure you in with a small product sample and then sign you up for a subscription which you can only cancel if you pay the "balance" of $58 even though the email order confirmation says the subscription can be cancelled at any time for no further obligation. Scam- stay away there are better options available!

  SmileActives

  Date: 03/05/2024

  Dear ****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  We do offer the ability to purchase smileactives products without a replenishment account. However,customers who choose to place one-time orders are only offered our retail prices.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives on 1/13/24 with the purchase of a special BOGO 30-day introductory kit offer. We do make every effort to make the offers as clear as possible on our website. Customers who purchase a special introductory kit offer are informed - 3 times - before the order can be finalized that they will receive full-size automatic shipments until they contact customer service to cancel or make changes to their membership.  Before customers may finalize an online membership purchase, they must check a box that states:"By checking this box, you are electronically signing your order,agreeing to the terms above and to our general Terms & Conditions,including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide."  Your authorization of future shipments and associated charges was provided by checking this box to complete your initial order.  We regret if you found the offer unclear in any way.
  
   Your first replenishment shipment (a 90-day supply with the total cost split into 3 installments charged over 31-day billing cycles) was sent as scheduled on 2/14/24 at which time the 1st of 3 installments was charged leaving the $59.23 balance you mentioned. 
  
  On 2/22, per your request, your account was cancelled. Information regarding the balance due was provided as cancelling stops future shipments but does not clear a balance due for orders already shipped/delivered; they will continue to bill until paid in full or returned within the 60-day Money Back Guarantee. 
  
  Although our records do not indicate that any returns have been received to present date, as a gesture of goodwill the remaining balance has been cleared.
  
  Your smileactives account remains closed with nothing further to be shipped or billed.
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromCarl S

  Date: 02/22/2024

  1 star

  Carl S

  Date: 02/22/2024

  This is nothing but a scam After paying to return this product, they only refunded One third of my money.They charged my credit card over Thirty dollars but only refunded Twenty Beware of scammy tv products

  SmileActives

  Date: 03/05/2024

  Dear ****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives on 1/3/24.  Your 2nd shipment (a full-size 90-day replenishment kit with cost split into 3 monthly payments) was sent as scheduled on 2/6/24. Per your request, your subscription was cancelled on 2/10.Information regarding the remaining balance and return instructions were provided, since cancelling does not clear any balance remaining for orders already shipped although it stops future shipments.
  
  Our advertised 60-day Money-Back Guarantee does state: Simply return the product(s), even if empty, within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling).  Your 2nd shipment was processed as a return on 2/18 at which time a refund was issued less s&h ($9.69) per our satisfaction guarantee and the remaining balance was cleared.
  
  Your smileactives remains closed with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromChristopher K

  Date: 02/19/2024

  1 star

  Christopher K

  Date: 02/19/2024

  Beware of Smile Actives!!First of all their product does not work. Whitening agents need prolonged contact.Secondly they automatically initiate auto renewal. Forget doing business with these crooks!

  SmileActives

  Date: 03/04/2024

  Dear ***********,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  We regret to learn you were not satisfied with your results when trying smileactives.  Please be aware that results vary for each individual and for each product. Some people may see results in 3-7 days; for some it will take longer. This process is a gradual one. Please remember that there are a lot of factors that go into how long the process takes, such as age, medication, eating habits, dental work, etc. It all depends on the stains,how long they have been there, and how deeply rooted they are in the enamel.  For more stubborn stains we do offer an Advanced Whitening Pen. It contains a fast, effective, and super-convenient on-the-go teeth whitening gel designed to quickly penetrate deep into tooth enamel, grooves and crannies. With this formula, the gel dries onto your teeth.Just brush onto teeth and leave it. 
  
  Our records reflect that you enrolled online for automatic shipments of smileactives on 11/23/23 with the purchase of a 30-day introductory kit.  Just to note, we do offer the ability to purchase smileactives products without a replenishment account. However, customers who choose to place one-time orders are only offered our retail prices.
  
  Customers who purchase a special introductory kit offer that includes a subscription are informed 3 times before the order can be finalized: (1) on the order page of our website before an offer is selected; (2) in the shopping cart - in bold print- prior to any personal information being entered; (3) beside the empty box (which must be checked before a membership purchase can be submitted) that states you are electronically signing your order and agree to the terms & conditions of the offer included auto-replenishment.  We regret if you found the offer unclear in any way.
  
  Per your request your subscription was cancelled on 1/29/24.  A refund was issued for your 2nd shipment (the auto replenishment kit) when your return was received on 2/16/24.
  
  Your smileactives remains closed with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromCynthia C

  Date: 02/17/2024

  1 star

  Cynthia C

  Date: 02/17/2024

  This company is a terrible scam! I received the buy one get one free sample and did not notice any whitening at all. I called customer service in ample time to cancel any future orders; after a long wait, a representative with broken English said my account was cancelled and I would receive no more shipments. A week later I received another shipment and they billed my credit card $35.00 which would charged fir another two months! I immediately called customer service again and explained I had canceled. The representative tried to get me to keep the shipment and the charges; I kept telling her to cancel this. I mailed the product back and called my credit card company to dispute the charge and not let them charge me anymore. Please do not order from this fraudulent company. They are a terrible to deal with and scammers.

  SmileActives

  Date: 03/04/2024

  Dear *******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives on 1/13/24.  We regret to learn upon reviewing your account that when you contacted us on 2/7 requesting to cancel your account, you were incorrectly advised that your subscription was already cancelled at that time as the customer service agent did not locate your account.  As a result, the first replenishment shipment was sent as scheduled on 2/14.  Your subscription was cancelled 2/17 when you contacted us after receiving this shipment.  Your return was received on 2/23 and a refund issued less s&h per our Money Back Guarantee.  As a gesture of goodwill, the s&h charges have now been refunded as well.
  
  As we strive to provide only the highest quality products and service, we regret to learn your experience with us did not meet that expectation: we would like to apologize for any frustration you've experienced as a result. We appreciate your feedback.  Please rest assured, your customer service experience has been reviewed and will be used to improve our service going forward. 
  
  Your smileactives account remains closed with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromDave D

  Date: 02/16/2024

  1 star

  Dave D

  Date: 02/16/2024

  THIS IS A SCAM COMPANY THAT JUST SENDS STUFF AND BILLS YOU.

  SmileActives

  Date: 03/04/2024

  Dear ****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives on 12/27/23 with the purchase of a special offer for a 30-day introductory Buy-One-Get-One-Free supply of our Pro Whitening Gel.
  
  We do make every effort to make the offers as clear as possible on our websites, as well as by phone.  Automatic replenishment shipments are not sent or billed unless a customer has agreed to the terms of the purchase.  Customers enrolling in the smileactivesmember program are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.    The information is clearly stated on the website and in the shopping cart prior to any personal information being entered. These terms are typed in bold lettering so that they stand out to draw the customer's attention to them.  Before customers may finalize an online membership purchase, they must check a box that states: "By checking this box, you are electronically signing your order,agreeing to the terms above and to our general Terms & Conditions,including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide."  Your authorization of future shipments and associated charges was provided by checking this box to complete your initial order.  We regret if you found the offer unclear in any way.
  
  Please be advised that our records do not reflect any calls received from the phone number provided with your order, nor any other contact received in reference to your account since your enrollment in December, prior to receipt of your Better Business Bureau review.Our website offers multiple options to contact us via phone, or chat.  You also have *********** to your account online through the member self-management access.
  
  Since no cancellation request was received, your first replenishment shipment was sent 1/30/24 as scheduled at which time the 1st of 3 installments for this 90-day supply was charged.  On 2/5/24, PayPal reversed this payment.While this chargeback created a credit in your favor with PayPal, it restored the full balance for your 2nd shipment as due and payable to smileactives.  At this time the auto past due billing process was activated to send monthly notices advising of the balance.  Your account was cancelled due to the chargeback.  To note, while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation.  They will continue to bill until paid in full or returned for credit within our 60-Day Money Back Guarantee.
  
  Although our records do not indicate that any returns have been received to present date, as a gesture of goodwill the remaining balance has been cleared.
  
  Your smileactives remains closed with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director