Reviews

Review Details

• Review fromLorrie M

  Date: 03/21/2024

  1 star

  Lorrie M

  Date: 03/21/2024

  I thought. The product was okay not better than some. I've gotten from the grocery store. But my suggestion is do not give them your debit card. It is a scam. They took me for just under a $150 by debiting my account 3 months in a row. And I didn't notice it until. They had already done it and they refused to give me the money back.

  SmileActives

  Date: 04/04/2024

  Dear ******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives on 7/22/23 and your initial order of a 30-day introductory BOGO special offer was sent the following day.
  
  We do make every effort to be clear and forthcoming regarding the promotions and membership offers for smileactives via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing.  As part of their initial purchase, customers enrolling in a subscription are informed they will receive full-size automatic shipments until they contact customer service to cancel or make changes to their membership.  Information about the 3 monthly payments (including amounts) for the full-size replenishment shipments is included in the shopping cart summary in bold print, before any personal information is entered.  Every shipment is covered by our 60-day Money Back Guarantee.
  
  Per your LiveChat inquiry on 8/12/23, your next shipment was postponed until 1/16/24 with an email reminder to be sent a few days prior to shipment.
  
  On 1/16 your 2nd shipment (a 90-day replenishment kit with cost split into 3 monthly payments) was sent per the agreement and the first of 3 payments was charged at the time of shipping:the 2nd and 3rd payments were charged as scheduled on 2/16 and 3/18.
  
  On 3/20, per your LiveChat request your account was cancelled. The billing for your 2nd shipment was explained.  When you inquired about returning for a refund you were informed that regrettably the 60-day Money Back Guarantee period had already expired for that shipment, so it was no longer eligible for return.
  
  Your smileactives account remains closed with nothing further to be shipped or billed.
  
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromLaurie M

  Date: 03/20/2024

  1 star

  Laurie M

  Date: 03/20/2024

  The product does not work and that is why they force you into additional shipments. Unethical company. They should stand behind their product and if it does not work not force you into an additional 90 days. Shady and dishonest company that does not stand behind their product.. 0 stars

  SmileActives

  Date: 04/04/2024

  Dear ******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.  Our records reflect that you enrolled online for automatic shipments of smileactives on 2/17/24 with the purchase of a special BOGO 30-day introductory kit offer.  Your 2nd shipment (a 90-day replenishment kit) began processing for delivery on 3/19 and was sent as scheduled.  Your account was cancelled on 3/20/24, per your request.  Information was provided regarding your 2nd shipment and return instructions.  Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation.
  
  We do make every effort to make the offers as clear as possible on our websites, as well as by phone.  We do offer smileactives products on the website and by phone for one-time purchases without subscribing but only at retail pricing.  If a customer selects an offer that includes a ******************** membership/subscription, they are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.  There is no commitment and no minimum to buy.  Information about the automatic shipments is clearly stated on the order page of our website before an offer is selected; in the shopping cart -in bold print- prior to any personal information being entered, and also, before customers may finalize a membership purchase, they must check a box that states: "By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide."  Your authorization of future shipments and associated charges was provided by checking this box to complete your initial order.  We regret if you found the offer unclear in any way.
  
  Every shipment is backed by a 60-Day Money Back Guarantee. If you're not completely satisfied, simply return the product - even if empty - within 60 days of receipt, for a full refund of your purchase price (less s&h) by following the instructions on the website or contacting customer service for assistance.
  
  Although our records do not reflect any returns received to present date as a gesture of goodwill the remaining balance has been cleared.
  
  Your smileactives account remains closed with nothing further to be shipped or billed.
  
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromAngie D

  Date: 03/17/2024

  4 stars

  Angie D

  Date: 03/17/2024

  The lady I clean for gave me a couple because her teeth are sensitive to it, I am a smoker and my teeth look terrible, I just used smileactives first time and my teeth look great, I just red all the bad reviews, so maybe theres something in it that works well for smokers, Im actually amazed

  SmileActives

  Date: 04/02/2024

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  We're excited to hear that our smileactives products are helping you achieve your whitest smile.  We love hearing from customers who have been pleased and amazed with the results.  Happy customers generally do not leave any kind of review regarding their experience, so we appreciate your feedback.
  
  Our signature whitening gel is designed to blend with any toothpaste in your medicine cabinet to supercharge your tooth-brushing regimen. A powerful micro-foam penetrates tooth enamel to help lift and remove stains caused by coffee, tea, red wine, smoking, dark colored fruits and vegetables. Results vary for each individual and for each product.  Some people may see results in 3-7 days; for some it will take a little longer. This process is a gradual one as it all depends on the stains, how long they have been there, and how deeply rooted they are in the enamel.  But normally the majority of our customers see visible results within 30 days.
  
  We hope you will consider purchasing smileactives products in the future so we can continue to help you maintain a whiter, healthier smile.  We look forward to opportunities to be of service.  
  Thanks again for taking time to share your feedback!
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromCarole S

  Date: 03/15/2024

  1 star

  Carole S

  Date: 03/15/2024

  I did not have success with the product. Also, be careful with the introductory monthly offer as it becomes a 90 days supply after the first month.

  SmileActives

  Date: 04/02/2024

  Dear ******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  We regret to hear that smileactives did not meet your expectations.  Since results vary for each individual and for each product every shipment is backed by our 60-Day Money Back Guarantee.  If you're not completely satisfied simply return the product, even if empty, within 60 days of receipt.

  
  We do offer the ability to purchase smileactives products without a replenishment account. However,customers who choose to place one-time orders are only offered our retail prices.  Even the small 30-day supply is available as a one-time purchase but not the Buy-One Get-One offer.
  
  Our records reflect that your smileactives account was cancelled per your request on 3/15/24. 
  
  Nothing further will be shipped or billed.  Thank you for your feedback.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromAlina T

  Date: 03/14/2024

  1 star

  Alina T

  Date: 03/14/2024

  After canceling my order over two months ago, I am still being charged for a product that I cancelled . I have been scammed $120.

  SmileActives

  Date: 04/02/2024

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  We make every effort to be forthcoming regarding our promotions and offers for smileactives via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing.  We regret if you found the offer you purchased, and the installment billing unclear in any way.  Any balance due or billing processed after a membership is cancelled is for product that has already been shipped per the terms of purchase.  While cancelling stops all future shipments it does not cancel payments scheduled for orders that have already been shipped at the time of cancellation.  They will continue to bill until paid in full or returned for credit within the 60-Day Money-Back Guarantee. 
  
  Our records reflect that you re-enrolled for automatic shipments of smileactives on 12/12/23.  Your first full size 90-day replenishment kit, with total cost split into 3 monthly payments) was sent as scheduled on 1/12/2024.  The first of 3 payments was charged at this time leaving two more payments scheduled for February and March.  On 1/14/2024 your account was cancelled per your request.  Since the 2nd shipment was not returned the remaining payments were charged as scheduled.  On 3/14, we received your call regarding the charges.  The total cost and  payments for your 2nd shipment were explained.  You were informed that the last payment had been charged and your account balance was now paid in full.
  
  Your smileactives account remains closed, and nothing further will be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromJane S

  Date: 03/13/2024

  1 star

  Jane S

  Date: 03/13/2024

  I am another person who finds this company a total scam. I ordered the sample and then was sent product didn t want and tried to return for a refund. DO it buy from them!

  SmileActives

  Date: 03/22/2024

   Dear ****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives on 11/4/23 and your initial order of a 30-day introductory special offer was sent 11/6/23. 
  
  We do make every effort to be clear and forthcoming regarding the promotions and membership offers for smileactives.  As part of their initial purchase, customers ordering a special Buy One Get One kit offer are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. This information has not been made difficult to locate or read in the online shopping cart and is provided -in bold print- prior to any personal information being entered. Before customers may finalize an online membership purchase, they must check a box that states they agree to the provided terms of the purchase. The terms are also provided in the order/shipment confirmation email. We regret if you found the offer unclear in any way. We do offer one-time purchase options on our website as well as by phone, but only at our retail prices.  Replenishment customers are offered many great benefits including discounted prices, free gifts, the ability to customize future shipments and shipping frequency. 
  
  On 12/6/23, your first full size replenishment shipment (with cost split into 3 monthly payments) was sent. On 3/7/23 your 2nd replenishment shipment was sent, and the first of the 3 payments charged at this time.  Also on 3/7, your account was cancelled, per your request.  You were advised of this 2nd full-size replenishment kit, and the remaining balance since cancelling stops all future shipments but it does not cancel a balance due for others already shipped or processed for shipment.
  
  As a gesture of goodwill, the remaining balance due for your recent shipment has been removed in advance of any returns received.   If you would like to take advantage of the 60-Day Money Back Guarantee available for your last shipment, you can simply return the product(s) - even if empty - within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling) by following the instructions on our website.
  
  Your smileactives account remains closed. Nothing further will be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromHolly C

  Date: 03/12/2024

  1 star

  Holly C

  Date: 03/12/2024

  Unethical company. Sent me a second shipment after I cancelled ( claimed I cancelled a day after 2nd shipment was sent- I have no way to refute this.) I have spoken to at least 5 representatives/ trying to get my shipping cost to return unwanted product refunded. I was told by at least 3 of these representatives that I would get refunded/ I have not. Were they lying to me? Representative today ( person number 6) said there is nothing she can do, but will turn it over to person higher up . I am giving up because I cant spend any more of my time on this. It is futile. The fact that I was dissatisfied with the product is secondary to my dissatisfaction with their customer service support. I am extremely disappointed.

  SmileActives

  Date: 03/22/2024

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives on 1/26/24.  Your initial order of a 30-day introductory special offer was shipped 1/29/24. 
  
  Per the terms of your purchase, on 2/28/24, your 2nd shipment (a 90-day supply with cost split into 3 monthly payments) began processing for delivery.  We received an approved payment authorization for the 1st installment at this time.  Please be advised, orders that are in processing for delivery at the time of cancelation cannot be prevented from shipping: they will be sent and will continue to bill until paid in full or returned for credit within the 60-Day Money-Back Guarantee.
  
  On 2/29/24, per your request, your account was cancelled.  Information was provided regarding the order shipping and return instructions.   As a courtesy and exception to our normal policy, a refund for your initial order (the 30-day supply) was issued prior to receipt of any returns.
  
  On 3/4/24, we received your call inquiring about a return label.  Instead of a label, although our 60-day Money Back Guarantee states that shipping costs are a non-refundable item, as an exception, credit was issued for the shipping cost charged when the order was sent to offset the cost of return shipping.  We apologize if there was any misunderstanding regarding this credit. 
  
  Your return was received on 3/7/24 at which time (due to the previous s&h credit) a full refund was issued for the 2nd shipment and the remaining balance was cleared.  All charges have now been refunded in full.
  
  Your smileactives account remains closed. Nothing further will be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromLeAnn G

  Date: 02/29/2024

  1 star

  LeAnn G

  Date: 02/29/2024

  I'm just here to confirm what everyone else is saying about SmileActives... First, IT DOES NOT WORK. I used it twice a day for 30 days. When I got on live chat with them to cancel I was told I still had to make 2 more payments. They had already scammed me out of a second 47$ payment! Their ****************** service claims are false & they totally sucked me in to their recurring charge scam! I would leave them negative or no stars at all if I could!

  SmileActives

  Date: 03/13/2024

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience. 
  
  Our records reflect that you enrolled online for automatic shipments of smileactives on 1/29/24 and your initial order, a 30-day introductory BOGO special offer, was shipped the next day.
  We do make every effort to make the offers as clear as possible on our website. As part of the initial purchase, customers purchasing the special BOGO smileactives offers are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. This information is clearly stated in three places online before an order can be submitted.  First on the order page of our website before an offer is selected; 2nd in the shopping cart - in bold print- prior to any personal information being entered; a 3rd time beside the empty box that must be checked before a membership purchase can be submitted.  Members also have 24/7 online access to account information for self-management including next ship date, frequency,contents, and cost.  We regret if you found the offer unclear in any way.
  
  On 2/28/24, your first replenishment shipment, a 90-day supply began processing for delivery as scheduled.  We received an approved payment authorization for the 1st installment at this time.  On 2/29, per your LiveChat request your account was cancelled. Information was provided regarding the 2nd shipment,remaining balance and return instructions as orders that have already processed at the time of cancelation cannot be prevented from shipping: they will be sent and will continue to bill as scheduled until paid in full or returned for credit within the 60-Day Money-Back Guarantee.  The kit was shipped but when we attempted to finalize the previously approved payment on 2/29, PayPal declined the request which left the full cost of this 90-day supply as due and payable.  The automatic billing process was activated to send monthly notices regarding the remaining balance.
  
  Although our records do not reflect that your return has been received, as a gesture of goodwill the remaining balance has been cleared.
  
  Your smileactives account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromEileen G

  Date: 02/26/2024

  1 star

  Eileen G

  Date: 02/26/2024

  They will not stop charging my account or sending their products,

  SmileActives

  Date: 03/22/2024

  Dear ******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives on 10/6/23 with the purchase of a 30-day introductory BOGO special offer.   As part of their initial purchase, customers enrolling in the smileactives member program are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.
  
  Per the terms of the offer, your 1st replenishment shipment (a 90-day supply with total cost split into 3 monthly payments) was sent on 11/21/23 as scheduled.   On 2/21/24, a 3rd shipment (another 90-day replenishment kit) was sent as scheduled and the first of the 3 payments was charged at the time of shipping leaving a balance to be charged in two more installments on 3/23 and 4/23.  Per your request, your account was cancelled on 2/26.  Information was provided regarding the remaining balance for the recent shipment and available 60-day Money back Guarantee.
  
  Please note, while cancelling an account stops all future shipments, it does not cancel the balance due for orders shipped prior to cancellation: they will continue to bill as scheduled until paid in full or returned for credit within the 60-Day Money-Back Guarantee.
  
  As a gesture of goodwill, the remaining balance due has been cleared.
  
  Your smileactives account is now closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromPatricia B

  Date: 02/26/2024

  1 star

  Patricia B

  Date: 02/26/2024

  The product did not work for me so I called the company to cancel. Their refund policy is bogus. I paid to ship the product back and I never heard from them again.

  SmileActives

  Date: 03/08/2024

  Dear ********,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.  Our records reflect that you enrolled online for automatic shipments of smileactives on 12/28/23 with the purchase of a special BOGO 30-day introductory kit offer.  Your 2nd shipment (a 90-day replenishment kit) was sent 1/30/24 as scheduled.  Per your LiveChat request,your account was cancelled on 2/4/24. 
  
  Please be aware that results vary for each individual and for each product. This process is a gradual one. There are a lot of factors that go into how long the process takes, such as age,medication, eating habits, dental work, etc. It all depends on the stains, how long they have been there, and how deeply rooted they are in the enamel. Some people may see results in 3-7 days when using as recommended; for some it will take longer.  We regret to learn that you did not receive the results you expected.
  
  Although our records do not reflect any returns received to present date as a gesture of goodwill the remaining balance has been cleared.   If it has been more than 6 weeks since you sent your return, please have your shipping receipt (tracking information) handy and give us a call at ************ so that we can locate and process your return.
  
  Your smileactives account remains closed with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director