Reviews

Review Details

• Review fromJim L

  Date: 06/02/2025

  1 star
  I too was sucked into this product and their auto ship program. When I cancelled they still charged for the next shipment because I notified them too late. When I did receive the product in the 3.8oz. dispenser the pump failed to operate. I removed the top and found that the dispenser had been sabotaged by removing parts but it was only approximately 1/3 full. ther should be zero star rating.

• Review fromKris S

  Date: 05/21/2025

  1 star
  I bought the ****. I used smile actives for a year. I used a tooth color chart from my dentist. I did not see a change all. Once you sign up they will put you on auto ship, then when I stopped they charges me for the free one from my original order. I ended up paying twice. This product is a lie. What they say is too good to be true.

• Review fromLily S

  Date: 05/18/2025

  1 star

  Lily S

  Date: 05/18/2025

  Should be zero stars! They trick you into a subscription. To later find another $46 charge on my credit card. No confirmation email to find order number. I try to call, get an automated answering machine telling me it does not recognize my phone number and hangs up.I press 0 a million times until finally get customer service after waiting for 45 minutes. Find the second charge is the first of 3 installments. I canceled the subscription over the phone. Was told the remaing 2 installments will be canceled after they received the second box I never ordered. Was also told return instructions will be included in box. Received the box and guess what, no return instructions. As a matter of fact, zero paperwork!Stay away from this company. They are a sneaky, misleading scam of a company. Very bad business!I was able to cancell the auto payments through papal.

  SmileActives

  Date: 06/23/2025

  Dear Lily,
  
  We do try to make the offers for smileactives as clear as possible on our websites. We do not enroll customers in a subscription unless they purchase an offer that includes one (such as the discounted Buy One Get One entry kits).  If a customer selects such an offer they are informed in several places online about the replenishment kits that will be sent until cancelled.  We regret to learn you had difficulty reaching customer service and were misinformed about return instructions (available online but not include in the shipment).  We apologize for any frustration that caused.Once a shipment is returned within the 60-day MBG a refund is issued and any remaining balance cleared.
  
  Unfortunately, with the information provided in this review we were unable to locate your account to confirm your cancellation.  If you have any additional questions please contact customer service team via the live chat option online or send an email if you prefer to **********************************************************.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Review fromSteve A

  Date: 05/16/2025

  1 star

  Steve A

  Date: 05/16/2025

  This company is a complete scam! Do not get fooled by this! The customer service is a joke and they keep charging you even after you cancel!

  SmileActives

  Date: 06/23/2025

  Dear *****,
  
  We appreciate your feedback as we strive to provide the highest quality products and service.  We regret that it sounds like that was not your experience.  Your account was cancelled at the time of your chat request but there was a balance remaining for your last full-size replenishment kit shipped prior to the cancellation.  Please understand that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation.  As a goodwill gesture the remaining balance due for that last shipment has now been cleared without a return.
  
  Your smileactives account remains closed with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Review fromCheryl D

  Date: 05/11/2025

  1 star

  Cheryl D

  Date: 05/11/2025

  BE AWARE! They will charge your account again even after the account has been canceled. We ordered 1 time, canceled, and 2months later they charged the $29.44 again. Now we have to file a dispute with the bank and get reimbursed through this process. The customer service is terrible! You cant even get them to understand anything that makes sense! All they want is, us to reorder. I will let as many people know to stay away from this product as possible! I will give them a 1 Star as they dont deserve anymore than that.

  SmileActives

  Date: 06/23/2025

  Hi ***,
  
  Thank you for your review.  We apologize for any confusion regarding the billing for your last smileactives shipment.  Your subscription was cancelled when you ask in January, but the last replenishment kit (a 90-day supply) had already been delivered earlier that month.  Since that kit was full-size the cost was split into 3 payments with the 1st charged when the kit was shipped.  Although cancelling a subscription stops future shipments it does not clear any balance left for orders that have already been shipped.   The remaining payments continue to be charged unless the order is returned.  That is why you say a charge in February and March.  Rest assured your account remains cancelled with a zero balance. 
  
  Thank you for your feedback.
  
  ****** *.
  Contact Center Operations Director

• Review fromMichael S

  Date: 04/27/2025

  1 star

  Michael S

  Date: 04/27/2025

  They did not say anything about auto shipments and charges. I called to cancel and the rude lady told me she would not cancel my order. The only way to cancel is to call, and they will not help. ****.

  SmileActives

  Date: 06/04/2025

  Dear ****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  We apologize for any misunderstanding when you called about the smileactives order you had placed on 4/27/25.  The agent you spoke with did cancel your subscription stopping future shipments, but your initial order had already been processed for delivery and could not be stopped.  Every shipment is covered by a 60-day Money Back Guarantee, simply return the order within 60-days of receipt, even if empty, for a refund of your purchase price (less any s&h).
  
  We make every effort to make our promotions and offers for smileactives as clear as possible. Information about the automatic replenishment shipments (and cost) is provided in three places online before any personal information is entered.  We regret that you did not realize the **** 30-day offer that you purchased included a subscription.
  
  Your smileactives account remains closed with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Review fromMichael T

  Date: 04/19/2025

  1 star

  Michael T

  Date: 04/19/2025

  They do not tell you that this is an automatic renewal. Even when you cancel the don't tell you have a payment plan on the item that automatically renewed. They don't tell you that you can return for a refund. Refund address: ****************************

  SmileActives

  Date: 06/18/2025

  *******,
  Thank you for your review. We appreciate the time you have taken to let us know about your experience. 
  Your account reflects that you purchased a special offer of the smileactives Buy One Get One Free 30-day introductory kit online 2/17 which always includes a subscription. We tried to be as clear as possible with the terms of any offer and provided the terms several ***** ****** before an order can be submitted.  Every shipment is covered by a 60-day money back Guarantee which is stated on the website as well as instructions on how to return. We apologize if you found any of the information unclear in any way.  Our records reflect your return processed on 4/25 at which time a refund was issued.  Your account remains inactive.  Thank you again for your feedback. 
  Sincerely,
  ****** *.
  Contact Center Operations Director

• Review fromCarol B

  Date: 04/18/2025

  1 star

  Carol B

  Date: 04/18/2025

  They charged me more money after I had canceled. When I called to have charges removed from ******, they I owed them more. The girl I spoke to when canceled, said I had only one payment left in March. They charged me another $30.18 in April. Also, said i called them twice, once in Feb and again in March. My phone only has February call to them to cancel my order.

  SmileActives

  Date: 06/02/2025

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records do reflect a call in February asking about the 1st payment for your 3rd shipment that had just shipped on 2/10, but no request to cancel until 3/13 at which time future shipments were stopped.  Information was provided at that time regarding the three payments that were being billed for the 2/10 shipment.  The 2nd payment had actually charged on 3/13 which left one more scheduled for 4/13.  We regret any miscommunication or misunderstanding regarding the billing for your last shipment.  While cancelling an account stops all future shipments, it does not cancel the balance due for orders shipped prior to cancellation.
  
  As a gesture of goodwill, the payment charged 4/13 has now been refunded; please allow 3-5 business days for that refund to post.
  
  Your smileactives account remains closed with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Review fromJoyce K

  Date: 04/16/2025

  1 star

  Joyce K

  Date: 04/16/2025

  Ordered, realized it was an auto renewal, so cancelled within minutes. I didn't receive a refund. Nor did they send the order paid for.STAY AWAY!!!

  SmileActives

  Date: 06/02/2025

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Your subscription and future replenishment shipments were cancelled per your ******** request but the time we received the request your initial order had already be processed for delivery and could not be stopped.  ******** tracking the order was delivered to on April 17th.
  
  All smileactives shipments are backed by our 60-day Money Back Guarantee.  If you are not satisfied for any reason,simply return the order within 60 days of receipt even if empty. You can find detailed return instructions on our website under the return link at the bottom of the home page.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Review fromGrace S

  Date: 04/08/2025

  1 star

  Grace S

  Date: 04/08/2025

  Ive used this for 9 months, I see no appreciable difference. I think Ill stick with Crest Strips. This doesnt seem to cause my teeth to be sensitive, but does not change the fact its doesnt whiten my teeth. I contacted them and they sent a stain stick. Still, no change in the results.

  SmileActives

  Date: 05/27/2025

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  We regret to learn that you have not received the results you were expecting when using the smileactives.  Results vary for each individual and for each product. Some people may see results in a week; for some it will take a little longer. This process is a gradual one. Please remember that there are a lot of factors that go into how long the process takes, such as age, medication, eating habits, dental work, etc. It all depends on the stains, how long they have been there, and how deeply rooted they are in the enamel.  Also, while smileactives will work on all types of teeth including natural teeth, veneers, crowns,bonding and even dentures it is designed to remove external stains and will only whiten until the original shade is reached.
  
  Your account reflects that you have been using the Power Whitening Gel, which is our highly recommended whitening product, but we have other items to help boost the effectiveness of the Gel and maintain an overall heathy smile.  Please reach out to customer service via chat or give us a call at ************ 9am-8pm EST to learn more about the other products available or make changes to your subscription.  Currently your account remains active with the next shipment scheduled for 6/30.
  
  Thank you for your feedback.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director