Reviews

Review Details

• Review fromPatricia R

  Date: 04/05/2025

  1 star

  Patricia R

  Date: 04/05/2025

  I didnt get the other orders after first order. tthey charged me and I couldnt get the bill canceled. It doesnt do what it says.

  SmileActives

  Date: 05/27/2025

  Dear ********,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Your account reflects that the balance due for your last smileactives shipment (sent 12/4/24) was cleared, as an exception to our advertised return policy, when you contacted us in April.  Your subscription was cancelled according to your request on 1/28/25 but while canceling an account stops all future shipments it does not cancel the balance due for orders already shipped prior to cancellation; they will continue to be billed in full or are returned for credit within the 60-Day Money-Back Guarantee.
  
  We regret to learn you were not satisfied with your results when using smileactives. Results vary for each individual and for each product. This process is a gradual one. It all depends on the stains, how long they have been there, and how deeply rooted they are in the enamel.
  
  Thank you for your feedback.  Your smileactives account remains inactive.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Review fromCheng S

  Date: 03/30/2025

  1 star

  Cheng S

  Date: 03/30/2025

  I came here to just leave my bad review because they deserved it. I once ordered from SmileActives or should I said ScamActives and I try to canceled my subscription because I didn't know I was even put on a subscription at first. I try to cancel it and they wouldn't even allowed me to cancel and kept charging my card so to get rid of them I had to close my card completely and good thing it was my credit card and not bank card. Also, their product don't work and they keep charging my card and sending the product when I already got plenty from not able to use all of them on time. Until the day I was able to get rid of them for good once and for all.

  SmileActives

  Date: 05/22/2025

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  We make every effort to make our promotions and offers for smileactives as clear as possible online and by phone.  Information is provided in several places online (before any personal information is entered)regarding the subscriptions that are included with the **** offers.
  
  Our records reflect that you took advantage of the online **** 30-day introductory kit offer and were sent 4 additional replenishment shipments before you contacted us in November 2021 requesting your subscription be cancelled.  Your account indicates that you accepted a postponement of future shipments instead of cancellation at that time.  But your account was cancelled at a later date before the next scheduled shipment, so the 4th replenishment kit your received that November was your last.  We regret any miscommunication or if you found the terms of your initial purchase unclear in any way.
  
  Your smileactives account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Review fromDiana K

  Date: 03/26/2025

  1 star

  Diana K

  Date: 03/26/2025

  The product is not worth the cost and customer service is terrible. They keep changing my card.

  SmileActives

  Date: 05/22/2025

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience. 
  
  We regret to learn that you were not satisfied with smileactives or your customer service experience as we strive to provide the highest quality products and service.  Results vary depending on the individual and product as well as usage.
  
  Our records reflect that your account was cancelled 2/23/25 after your 2nd shipment the full-size 90-day kit was shipped 1/23.  The cost of the full-size kits is billed in 3 installments over a 31-day billing cycles and although cancellation stops future shipments it does not cancel the balance due for orders already shipped prior to cancellation; they will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.  On 4/7 your return was received and a refund issued for that shipment.  Rest assured your smileactives account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Review fromJohn N

  Date: 03/26/2025

  1 star

  John N

  Date: 03/26/2025

  This company is a scam and wont stop charging my credit card after cancellation confirmation. Product doesnt work either! *** News should not let them advertise. Terrible company!

  SmileActives

  Date: 05/22/2025

  Dear ****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  We regret any confusion regarding the billing for your smileactives purchases.  Your subscription was cancelled on 1/25/25 per your request but there was a remaining balance due for the full-size 90-day replenishment kit that had been shipped on 1/21.  Like all the full-size kits the cost is billed in 3 installments over a 31-day billing cycle.  Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation; they will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.  Billing continued since the shipment was not returned.
  
  Like any product results vary for each individual and for each product. Some people may see results in a week; for some it will take longer. This process is a gradual one. Please remember that there are a lot of factors that go into how long the process takes, such as age, medication, eating habits, dental work, etc. It all depends on the stains, how long they have been there, and how deeply rooted they are in the enamel.
  
  Your smileactives account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  ****** *.
  Contact Center Operations Director

• Review fromRebecca L

  Date: 03/12/2025

  1 star

  Rebecca L

  Date: 03/12/2025

  Difficult to cancel. Once canceled months of fees after the fact. Product does not work.

  SmileActives

  Date: 05/02/2025

  Dear *******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect you reenrolled online for smileactives 7/11/24.  Your subscription was cancelled when requested on 2/8/25.  We regret to learn that you found the cancellation process difficult.  We do want to ensure members are aware of all of their options and benefits available with our flexible membership program as well as clarify any questions at the time cancellation is processed.   The charges you referred were the 2 remaining installments for the 90-day kit that was shipped just prior to your cancellation.  Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation.  Any remaining scheduled payments will be billed unless the order is returned for credit within the 60-day money back guarantee.
  
  Results vary for each individual and depend on the stains, how long they have been there, how deeply rooted they are in the enamel as well as age, medication, eating habits and dental work all factor into the process.
  
  Your smileactives account remains closed, with nothing further to be shipped or billed.  We appreciate your feedback about your experience, as we strive to provide only the highest quality products and service.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Review fromDonna H

  Date: 03/11/2025

  5 stars

  Donna H

  Date: 03/11/2025

  50 years of coffee stains. Been using Smile ACTIVES for 9 days, twice a day and can't believe how well it works! I was skeptical at first but am a believer now!

  SmileActives

  Date: 04/28/2025

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  We are always excited when customers share results after using ******************** as recommended and delighted to hear when a skeptic becomes a believer.  Thank you for choosing smileactives as a part of your oral health routine.  We look forward to opportunities to be of service in the future.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Review fromRick T

  Date: 03/08/2025

  1 star

  Rick T

  Date: 03/08/2025

  This stuff is worthless. My wife and I used it everyday for two months. Nothing! No improvement whatsoever. And its almost $90 for a measly 3.8 oz bottle/dispenser. I had to write this when I saw a tv commercial stating 100% of customers saw improvement. No its not!

  SmileActives

  Date: 04/28/2025

  Dear ****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Results vary for each individual and for each product. Some people may see results in 3-7 days; for some it will take a little longer. This process is a gradual one.Please remember that there are a lot of factors that go into how long the process takes, such as age, medication, eating habits, dental work, etc. It all depends on the stains, how long they have been there, and how deeply rooted they are in the enamel.  We regret to learn that smileactivesdid not meet your expectations.
  
  Every shipment is backed by a 60-day money back guarantee.  Unfortunately, we are unable to locate an account with the information provided with your review.  If your last shipment is still within that 60-day return period, please contact our customer service team at ************ ******* EST or via the live chat option online to confirm your account status and take advantage of the available MBG.
  
  Thank you for your feedback.
  
  Sincerely,
  ****** *.
  Contact Center Operations Director

• Review fromRhonda B

  Date: 02/20/2025

  1 star

  Rhonda B

  Date: 02/20/2025

  I called customer service to cancel the subscription that I never ordered but I'm still getting charged. The *** gave an excuse of payments being taken out over a period of time. It is overpriced and I haven't seen any difference in the whitening of my teeth.

  SmileActives

  Date: 04/21/2025

  Dear ******,
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  We regret any confusion over the billing for the smileactives 90-day replenishment shipments.  The cost of a full-size 90-day replenishment kit is split into 3 payments billed over a 31-day billing cycle with the first payment charged when the order ships.  While cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation; they continue to bill unless returned within the 60-day money back guarantee or until paid in full.  You last replenishment kit had been shipped in December before your cancellation. The February charge was the last of 3 for that order. 
  When trying a new product results may vary for each individual and for each product. Some people may see results in 3-7 days when using our Power Whitening Gel as instructed; for some it will take a little longer. This process is a gradual one. Please remember that there are a lot of factors that go into how long the process takes, such as age, medication, eating habits, dental work, etc. It all depends on the stains, how long they have been there, and how deeply rooted they are in the enamel.  We regret to learn you were not pleased with your results.  Every smileactivesshipment is covered by a 60-day money back guarantee.
  Thank you for your feedback.  Rest assured your subscription remains cancelled with nothing further to be shipped or billed.
  Sincerely,
  ****** *.
  Contact Center Operations Director

• Review fromTodd N

  Date: 02/18/2025

  1 star

  Todd N

  Date: 02/18/2025

  So, long story short, I bought the intro pack in Dec 2024, but didn't know there was a subscription element to it. Got my first "refill pack" in Jan 2025 and promptly cancelled the subscription. I received an email from them saying my account was cancelled and they noted my final payment for the box I received in Jan 2025. My bank statement shows that amount was charged. Here is the kicker, it is now Feb 2025 (a month after this business sent me the cancellation confirmed email) and they charged my account again. This is against the law and I have reached out to legal representation to resolve this issue. I have also called my bank and cancelled my card that was used. I suggest you do the same as this company does not honor cancellation requests they receive, even those they have confirmed that were cancelled via email.

  SmileActives

  Date: 04/16/2025

  Dear ****,
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  We apologize for any confusion regarding the billing for your 2nd shipment and the cancellation email.  The replenishment kit you received in January was a 90-day supply with the total cost split over 3 months rather than being charged in full when it shipped, unlike your initial 30-day introductory kit.  The information about the replenishment kits (and 3- payments) is provided online before any introductory kit can be purchased, also in your order confirmation email.  When you placed your initial order for the introductory kit your agreed to the terms of the purchase.
  Although cancelling stops future shipments it does not cancel any balance due, or payments scheduled for a shipment that has already been received. They continue to bill until paid in full or return within the 60-day money back guarantee for credit.  The cancellation confirmation email would normally note any remaining balance rather than a payment already posted.
  Your account reflects that you disputed the Feb payment (2nd installment) for the replenishment shipment. That installment was refunded by your bank via a chargeback or payment reversal.  Our records reflect that the 90-day replenishment kit was returned.  The remaining balance was cleared and a refund issued for the 1st installment.
  Your smileactivessubscription remains canceled with nothing further to be shipped or billed.
  We appreciate your feedback, as we strive to provide only the highest quality products and service.
  Sincerely,
  ****** *.
  Contact Center Operations Director

• Review fromCA S

  Date: 02/13/2025

  1 star

  CA S

  Date: 02/13/2025

  STAY AWAY FROM SMILEACTIVES! I wish I had seen this site before I ordered from them. Their advertising is totally deceptive and their customer service is worse. When I first ordered their product online i believed it to be a one time purchase, not a subscription. Even after cancelling my account and sending back the product they are still taking money from my account every month. Today they have promised again to refund my money, but I have little confidence they will do so.

  SmileActives

  Date: 04/16/2025

  
  Dear CA,
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  Per our records, on 11/21/24, you took advantage of a special smileactives 30-day introductory kit **** free offer online which, as all the **** offers do,included automatic replenishment shipments.  The terms of purchase (subscription details) are always provided in several places online before any personal information is entered and before an order is submitted.  The order confirmation email includes this information as well.  We regret if your found the offer unclear. One-time purchases are available but only for individual items (not kits) and at retail prices.
  Your 2nd shipment was sent as scheduled on 12/23/24.  Since it was a 90-day replenishment kit the cost was split into 3 installments.  When you contacted us 1/3/24 your account was cancelled per your request.  Information was provided regarding the balance for that shipment and return instructions since orders already shipped continue to bill until paid in full unless return within the 60-day MBG even if the subscription is cancelled. 
  Your 2nd shipment was received at our facility and processed as a return at which time a refund was issued and the remaining balance cleared.
  Your smileactivessubscription remains cancelled with nothing further to be shipped or billed.
  Sincerely,
  ****** *.
  ************** Operations Director