Reviews

Review Details

• Review fromjerry W

  Date: 08/14/2023

  1 star

  jerry W

  Date: 08/14/2023

  This company takes advantage of their customers in a very sleazy way. I purchased their product on Amazon and without my authorization thet enrolled me in a $46.00 monthly subscription service. I could not figure out why i continued to receive their products untill i finally spoke with a salesperson who informed me. When I tried to cancel they continued to try to downgrade my subscription. They would not refund any of the money they charged. I would definitely advice any customer considering this company to go elsewhere

  SmileActives

  Date: 09/08/2023

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives on 5/6/23 through our website, ************************************. Your initial order for a 30-day introductory supply (with a buy-one-get-one-free promotion) was sent 5/8 and billed in full to the credit card provided.   
  
  We do make every effort to be forthcoming regarding our promotions and offers for smileactives: as part of their initial purchase, customers enrolling in the smileactives member program are informed they will receive automatic shipments until they cancel or make changes to their membership. Additionally, in order to finalize their membership purchase, customers must check a box that states By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide.  Your authorization of future shipments and associated charges was provided by checking this box to complete your order. The products are also shipped with information reiterating the terms and benefits of membership including the next scheduled shipment date and 60-Day Money Back Guarantee available.   We regret if the offer was unclear in any way.
  
  On 6/7, your 2nd shipment (a 90-day full-sized supply, with total cost split into 3 monthly payments) was sent as scheduled, with the 1st payment charged at the time of shipping.  The 2nd and 3rd payments were charged as scheduled on 7/8 and 8/8, respectively.
  
  On 8/12, per your phone request, your account was cancelled.  Information was provided confirming that the 60-day Money Back Guarantee for your 2nd shipment had expired and the order was paid in full as of 8/8.  As a gesture of goodwill and in exception to our 60-day MBG, the last payment billed 8/8 for your 2nd shipment has now been refunded.  Please allow 3-5 business days for the funds to post.
  
  Your smileactives account remains closed, and nothing further will be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromDon B

  Date: 08/14/2023

  1 star

  Don B

  Date: 08/14/2023

  Whitens but ***** and leaves blisters. Can't cancel, they keep billing and send you to collections long after you've cancelled several times.

  SmileActives

  Date: 09/07/2023

  Dear ***,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you re-enrolled online for automatic shipments of smileactives on 11/7/2022, and your initial order for a 30-day introductory supply (with a buy-one-get-one-free promotion) was sent the following day and billed in full to the credit card provided.   
  
  We regret to learn that you may have experienced any issues with the smileactives products, as you have stated. It is of utmost importance to us that any issues are documented and addressed.  Per our records a  Customer Specialist attempted to reach you by phone and sent an email on 8/21.  A message was left with contact information to callback if you choose.
  
  On 12/9, your 2nd shipment (a 90-day full-sized supply, with total cost split into 3 monthly payments) was sent as scheduled, with the 1st payment charged at the time of shipping.  The 2nd installment was charged on 1/9/23.
  
  On 2/9/23 we attempted to process your final payment for your 2nd shipment, but the request was declined by PayPal.  At this time the auto billing process was activated to send monthly notices advising of the balance.  
  
  On 4/26/23, per your mail correspondence, your account was cancelled.  While cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation. They will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee, therefore, monthly billing notices continued to be sent.
  
  Please be advised that our records do not reflect any calls received from the phone number provided with your order, nor any other contact received in reference to your account between your re-enrollment on 11/7/22 until 4/26/23 nor any contact since, until this review.  Our website offers multiple options to contact us via email, phone, or chat: we regret if you experienced any difficulty contacting us via any of these channels, as they have been tested without issue.
  
  As a gesture of goodwill, the remaining balance due for your 2nd shipment has been cleared.  Your smileactives account remains closed, and nothing further will be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromCaroline S

  Date: 08/14/2023

  1 star

  Caroline S

  Date: 08/14/2023

  I never signed up for a subscription. I called when I received a second shipment shortly after my first and cancelled. I just got another shipment. And the product doesnt work. I feel like its a complete scam and they arent honoring my cancellation.

  SmileActives

  Date: 09/07/2023

  Dear ********,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled by phone for automatic shipments of smileactives on 6/12/23, and your initial order for a 30-day introductory supply was sent the following day.
  
  We do make every effort to be forthcoming regarding our promotions and offers for smileactives: as part of the initial purchase, customers enrolling in the smileactives member program are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.  The products are also shipped with information reiterating the terms and benefits of membership (including the 60-Day Money Back Guarantee available), as well as the next scheduled shipment date, each shipment's total cost, and the payment schedule.  We regret if you found the offer unclear in any way.
  
  We do offer the ability to purchase smileactives products without a replenishment account. However, customers who choose to place one-time orders are only offered our retail prices.
  
  On 7/14, your 2nd shipment (a 90-day full-sized supply, with total cost split into 3 monthly payments) was sent as scheduled, with the 1st payment charged at the time of shipping.  
  
  Also on 7/14, per your phone request, your account was cancelled.  Information was provided regarding your 2nd shipment, the remaining balance, and the satisfaction guarantee available, as orders that have already shipped at the time of cancellation will continue to bill until paid in full or returned for credit within the 60-Day Money-Back Guarantee.
  
  On 8/14, the 2nd payment for the 2nd shipment was billed as scheduled. 
  
  Although our records do not indicate that any returns have been received to present date, as a gesture of goodwill the remaining balance has been cleared.
  
  Your smileactives account remains closed, and nothing further will be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromMelissa T

  Date: 07/20/2023

  1 star

  Melissa T

  Date: 07/20/2023

  auto shipment that I told them twice I did not want I spoke to customer service and they still shipped product to me Now they are threatening that the payment is past due

  SmileActives

  Date: 08/30/2023

  Dear *******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you re-enrolled online for automatic shipments of smileactives on 3/2/23, and your initial order for a 30-day introductory supply (with a buy-one-get-one-free promotion) was sent that day and billed in full to the credit card provided.   
  
  We do make every effort to be forthcoming regarding our promotions and offers for smileactives: as part of their initial purchase, customers enrolling in the smileactives member program are informed they will receive automatic shipments until they cancel or make changes to their membership. Additionally, in order to finalize their membership purchase, customers must check a box that states they agree to the provided terms of the purchase. Your authorization of future shipments and associated charges was provided by checking this box to complete your initial order. The products are also shipped with information reiterating the terms and benefits of membership including the next scheduled shipment date and 60-Day Money Back Guarantee available.
  
  On 4/10, your 2nd shipment (a 90-day full-sized supply, with total cost split into 3 monthly payments) was sent as scheduled, with the 1st payment charged at the time of shipping.  The 2nd installment was charged on 5/7.
  
  On 5/9, per your phone request, your account was cancelled and return instructions were provided. Please be advised that our records do not reflect any calls received from the phone number provided with your order (and this complaint), nor any other contact received in reference to your membership (created by your 3/2 purchase) before 5/9.
  
  On 5/12, per your request, a pre-paid return label was issued to assist with the return of this shipment at no additional cost to you.
  
  Your financial institution reversed the 2nd payment for your 2nd shipment, on 5/18. While this chargeback created a credit in your favor with your financial institution, it restored that payment and remaining balance as due and activated billing notices to be sent monthly, advising of the balance.
  
  On 7/20, we received your phone inquiry regarding the billing notices.  Although you informed us at that time that you had not yet returned the 2nd shipment, as a gesture of goodwill, the balance due was cleared in advance of your return being received.  
  
  Your smileactives account remains closed, and nothing further will be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromRobin B

  Date: 07/08/2023

  1 star

  Robin B

  Date: 07/08/2023

  I used it as instructed and it burned my gums. Did not like the taste and it did not whiten my teeth at all. How can I cancel this product and return what I never ordered, nor used?

  SmileActives

  Date: 08/01/2023

  Dear *****, Thank you for your review. We appreciate the time you have taken to let us know about your experience. We regret to learn that you may have experienced a potential reaction while using smileactives products, as you have stated. A Customer Specialist will be contacting you within the next few business days to discuss your experience, as it is of utmost importance to us that any potential reaction to this product is documented and addressed.Our records reflect that you re-enrolled online for automatic shipments of smileactives on 5/27/23, and your account was cancelled as you requested by phone on 7/9. As a courtesy at the time of your cancellation, the remaining balance due for your 2nd shipment was also cleared prior to any returns being received. If you would like to take advantage of the 60-Day Money Back Guarantee available, you can simply follow the return instructions on the back of the invoice enclosed with the shipment.Your smileactives account remains closed, and nothing further will be shipped or billed.Sincerely,****************Contact Center Operations Director

• Review fromTHEODORE K

  Date: 07/03/2023

  1 star

  THEODORE K

  Date: 07/03/2023

  (WARNING) Smileactives IS VERY DECEIVING, THEY GET YOU HOOKED ON AUTO RENEWAL and you don't even realize it!! And their prices are unbelievably HIGH!!!And good luck if you want to Cancel it!! Product is just so so Not worth what they charge for it!!!! And **************** Is Not Willing To Work With You At All..ADVISE- STAY AWAY FROM BUYING THIS PRODUCT!!!!

  SmileActives

  Date: 07/21/2023

  Dear ********,Thank you for your review. We appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled online for automatic shipments of smileactives on 1/21/23. We do make every effort to be forthcoming regarding our promotions and offers: as part of their initial purchase, customers enrolling in our member program are informed they will receive automatic shipments until they cancel or make changes to their membership - this information is clearly stated on the order page of our website, as well as the cost of subsequent automatic shipments. The products are also shipped with information reiterating the terms and benefits of membership, and includes the next scheduled shipment date as well as the shipment's total cost, and payment schedule on the enclosed invoice. Our records reflect that that on 2/20, we received your phone request to cancel your smileactives account, but you instead accepted an offer for an additional 20% discount on all future shipments, along with rescheduling your next delivery; the account was placed on hold until 6/30, at which point regular shipments would resume, with a 20% discount applied. On 6/30, your 2nd shipment (a 90-day supply, with cost split into 3 payments) was sent as scheduled, and the 1st payment was charged at that time. Per your phone request on 7/3, your account was cancelled and return instructions were provided for your 2nd shipment: orders shipped prior to cancelation will continue to bill as scheduled until either paid in full or returned for credit within the 60-Day Money-Back Guarantee. Although our records do not indicate that your return has been received yet, as a gesture of goodwill the remaining balance has been cleared. To take advantage of the 60-Day Money Back Guarantee available, you can simply return the product(s) - even if empty - within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling) by following the instructions on the shipment's invoice. Your smileactives account remains closed, and nothing further will be shipped or billed.Sincerely,****************Contact Center Operations Director

• Review fromJerome M

  Date: 07/01/2023

  1 star

  Jerome M

  Date: 07/01/2023

  Terrible way to do business. Beware of dubious business practices.

  SmileActives

  Date: 07/20/2023

  Dear ******,Thank you for your review. We appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled online for automatic shipments of smileactives on 4/30/23 with your order for a 30-day introductory supply.We do make every effort to be forthcoming regarding our promotions and membership offers for smileactives. Information regarding the offer terms and our continuity program is provided in the online shopping cart prior to any personal information being entered: these terms are bold and in the same size font as the rest of the page. The products are also shipped with information reiterating the terms and benefits of membership. We do also offer the ability to purchase smileactives products without a replenishment account. However, customers who choose to place one-time orders are only offered our retail prices. Replenishment customers are offered many great benefits including discounted prices, free gifts, the ability to customize future shipments, and the ability to customize shipping frequency. On 5/31, your 2nd shipment (a 90-day full-sized supply, with cost split into 3 payments) was sent as scheduled, and its 1st payment was charged at that time. Per your chat request on 6/1, your account was cancelled and return instructions were provided to take advantage of the 60-Day Money Back Guarantee available.Although our records do not indicate that any returns have been received to present date, as a gesture of goodwill the remaining balance due has been cleared. Your smileactives account remains closed, and nothing further will be shipped or billed.Sincerely,****************Contact Center Operations Director

• Review fromMary C

  Date: 06/25/2023

  1 star

  Mary C

  Date: 06/25/2023

  Product didn't work for me. Also, I purchased the product for $39 and I just received an invoice for $132.64!

  SmileActives

  Date: 07/05/2023

  Dear ****, Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of smileactives on 5/13/23, and your initial order for a 30-day introductory supply was shipped and billed in full that same day to the PayPal account provided. We regret to learn that your experience with smileactives did not meet your expectations; results will vary for each individual and for each product. Please remember that there are a lot of factors that go into how long the process takes, such as age, medication, eating habits, dental work, etc. Every order is backed by a 60-day Money Back Guarantee: so if for any reason you're not completely satisfied, you can just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling) - even if the containers are empty.Per the terms of the online offer, on 6/13, your 2nd shipment (a 90-day full-sized supply, with total cost split into 3 installments) began processing for delivery as scheduled; we received a authorization for payment of its 1st installment from PayPal at this time. On 6/14 your shipment was sent. When we attempted to finalize the previously-authorized payment, the request was declined by PayPal: this left the full balance due for the shipment, and so a reminder was sent.Please be advised that our records do not reflect any contact has been received in reference to your account since its inception. As a goodwill gesture however, the balance due for your 2nd shipment has been removed in advance of any returns received. Your smileactives account is now closed, and nothing further will be shipped or billed.Sincerely,****************Contact Center Operations Director

• Review fromPeter I

  Date: 06/23/2023

  1 star

  Peter I

  Date: 06/23/2023

  This is a scam. Went for a TV offer of Buy one get one free. That came - no problem. Product seemed ok - nothing special. One month later I was billed for $30.32. I called Amex to block this scam as I had not ordered any additional product. Three days later I got a package from them. I returned it unopened but had to spend $8.42 to have the return tracked. Once this "company" has your credit card on file, they will carry on billing and sending unwanted stuff. This is a scam!

  SmileActives

  Date: 07/04/2023

  Dear *****, Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of smileactives on 5/16, and your initial order for a 30-day introductory supply (with a buy-one-get-one-free promotion) was sent that day and billed in full to the credit card provided. We do make every effort to be forthcoming regarding our promotions and offers for smileactives: as part of their initial purchase, customers enrolling in the smileactives member program are informed they will receive automatic shipments until they cancel or make changes to their membership. Additionally, in order to finalize their membership purchase, customers must check a box that states they agree to the provided terms of the purchase. Your authorization of future shipments and associated charges was provided by checking this box to complete your order. The products are also shipped with information reiterating the terms and benefits of membership. While we also offer the ability to purchase smileactives products without a replenishment account, one-time orders are only available at retail prices, whereas members are able to take advantage of free gift promotions such as the buy-one-get-one introductory supply you purchased. On 6/16, your 2nd shipment (a 90-day full-sized supply, with total cost split into 3 monthly payments) was sent as scheduled, with the 1st payment charged at the time of shipping. On 6/20, per your phone request, your account was cancelled and return instructions were provided.On 6/28, your financial institution reversed the 1st payment for your 2nd shipment. While this chargeback created a credit in your favor with your financial institution, it restored the full cost of the shipment as due and payable to smileactives. Although our records do not indicate that your return has been received to present date, as a gesture of goodwill the balance due has been cleared in advance of return receipt. Your smileactives account remains closed, and nothing further will be shipped or billed.Sincerely,****************Contact Center Operations Director

• Review fromCarmen C

  Date: 06/20/2023

  1 star

  Carmen C

  Date: 06/20/2023

  If there was a zero stars option, I would take it. This is perhaps most certainly the worst company I have ever dealt with. The bullying received from this company is reprehensible. The product, Smile Actives, does not work. Period. I called on numerous occasions to cancel, and instead, I kept receiving the product along with invoices for a product that I EMPHATICALLY stated that I no longer wanted. Each time I called, same thing. And now, to receive a letter from an ********************* is the last straw. I am seeking legal action against this company for harassment. Were talking $30.18. Do not do business with this company. Their deceptive and aggressive business practices are beyond reproach.

  SmileActives

  Date: 06/30/2023

  Dear ******, Thank you for your review. We appreciate the time you have taken to let us know about your experience. We regret to learn that your experience with smileactives did not meet your expectations. Please remember that there are a lot of factors that go into how long the process takes, such as age, medication, eating habits, dental work, etc. - it all depends on the stains, how long they have been there, and how deeply rooted they are in the enamel. Every order is backed by a 60-day Money Back Guarantee, so if for any reason you're not completely satisfied, you can just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling) - even if the containers are empty.Our records reflect that you enrolled online for automatic shipments of smileactives on 7/16/22, and your initial order for an introductory 30-day supply was sent on 7/18. Per the terms of the online offer, on 8/17, your 2nd shipment (a full-sized 90-day supply, with total cost split into 3 monthly installments) was sent as scheduled, with the 1st installment charged to the credit card on file when it shipped. Our records indicate that on 8/29, we received your phone request to cancel your smileactives account, but you instead accepted an offer to reschedule your next shipment, with an email reminder to be sent beforehand. The account was placed on hold until 12/30/22, at which point regular shipments would resume. Information was provided at this time about the remaining 2 installments scheduled to bill for your 2nd shipment, and these remaining payments were also rescheduled. The remaining 2 installments were billed on 10/17 and 11/17. Per your phone request on 11/18, your account was cancelled. On 12/21, your financial institution reversed the final payment for your 2nd shipment. While this chargeback created a credit in your favor with your financial institution, it restored this balance due for the shipment - and so monthly balance reminders were sent. With no response received to these notices, the account was placed in collections with ****************** for the outstanding balance in June 2023.Please be advised that our records reflect the only contact received in reference to your account occurred on 8/29/22, and 11/18/22. While our records do not reflect your 2nd shipment was returned, as a goodwill gesture, the account balance created by the chargeback has been cleared and ****************** was notified to remove your account from collections. Please consider any invoices received after the date of this correspondence to have crossed in the mail. Your smileactives account remains closed, and nothing further will be shipped or billed.Sincerely,****************Contact Center Operations Director