Business Profile
Dental Equipment
SmileActivesThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.09/5 stars
Average of 266 Customer Reviews
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Review fromShannon S
Date: 05/27/2023
1 starShannon S
Date: 05/27/2023
It doesn't work as well as advertised, and if you sign up for a membership. Good luck getting it canceled. They charge you without notice and you have to call or chat with customer service who will try and convince you to keep a membership instead of allowing you to cancel in a timely manner.SmileActives
Date: 06/06/2023
Dear *******, Thank you for your review. We appreciate the time you have taken to let us know about your experience.Our records reflect you enrolled online for automatic shipments of smileactives on 3/23/2023. Information regarding the terms of the online membership offer and the continuity program is clearly stated on the order page of our website, prior to any personal information being entered; enclosed with each shipment is information reiterating the terms and benefits of membership, including the next scheduled shipment date, total kit cost, and payment schedule. We also offer the ability to purchase smileactives products without a replenishment account. Per the terms of the offer you selected, your 2nd shipment was sent as scheduled on 4/24, with the first of its 3 payments charged when it shipped. We regret to learn that your experience with smileactives did not meet your expectations. As results do vary for each individual and for each product, please remember that there are a lot of factors that go into how long the process takes, such as age, medication, eating habits, dental work, etc. It all depends on the stains, how long they have been there, and how deeply rooted they are in the enamel. Every order is backed by our 60-day Money Back Guarantee: if for any reason you're not completely satisfied, you can just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling) even if the containers are empty.Your account was cancelled on 5/27 per your chat request. We note that you were offered information about membership management options prior to cancellation, as auto-delivery is a convenient and affordable way to achieve and maintain your whitest smile; additionally, we want to ensure that customers are able to clarify any questions at the time cancellation is processed. While our records do not reflect your 2nd shipment has been returned, as a gesture of goodwill, the remaining balance due has been cleared. Your smileactives account remains closed, and nothing further will be shipped or billed.Sincerely,****************Contact Center Operations DirectorReview fromTom A
Date: 05/23/2023
1 starSuch a SCAM....with their "Continuity" program where they continue to charge your credit card WITHOUT APPROVAL for future shipments! Stay away from these guys!Review fromClaudia M
Date: 05/19/2023
1 starThis is a Scam. After 6 weeks brushing morning, noon and night No Visible Whitening. I just threw my $80 down the dain. VERY DISAPOINTED. I have used other whiteners and get results immediately. I was DUPED by advertisers on TV. My BIG MISTAKE. Buyer Beware!!!Review fromDiane D
Date: 05/18/2023
1 starOCP LLC , aka, smileactives is one of the WORST Consumer "Trial or promotional" products SCAM'S, and really surprised that they are still advertising their FALSEHOOD'S on cable TV.In summary, this product is an absolute FAILURE, as it does NOT produce nor render ANY of their "whitening effect", within LESS THAN 2 WEEKS!That's SCAM #1 ... SCAM #2 is how they are ABUSING their own Web Public Notice of " No-commitments" and Easy to Cancel notice. * SCAM #3 - Use of Trick-photography on TV to Display a 1 OZ stick of Whitening Powerhouse Gel, that's the Actual Size of 4" x 1", with the Whitening Pen, the size of a small CRAYON.* SCAM #4 - even if you CANCEL (via PayPal), they will still continue to Charge /Over-charge on any UNSOLICITED orders. * SCAM #5 - NEVER gave any 2 to 4-week NOTICE of any upcoming CHARGES, Nor, Pending Shipments, so that Consumer's *** CANCEL, or, CHANGE order. Their Biz Model is to simply keep charging, as there is a presumption that NO One Is Paying Any Attention. * SCAM #6 - If a consumer Cancels, and/or, finally stops' the AUTOMATIC Payment's, they will NOT STOP their AUTOMATIC Payment Scam.... To: ***********************, Director Contact / Sales. RE: Order # ******* Order on Nov 30, 2022 > Confirmation # DWSAA02575A9, during your Christmas Promotional sales. ORDER SUMMARY - Whitening Powerhouse ********* Duo x 1 x $39.95, And, Daily Pro Whitening Gel x 1 x $24.95 = $$67.95, via PayPal.As a Promotional sale, we didn't realize that your tactic was to Automatically charge our CC on a Installment / recurring basis. Our policy for all new "Trial or promotional" products that we NEVER sign up for Automatic Billing schemes, since products have Not been tested, nor, Vetted properly. As Others have repeated over and over again, there was clearly written No-commitments" and Easy to Cancel notice on the website. ... Simply put, your ******** is a FLOP, and never produced claimed Whitening results, other than foam. ***** DWReview fromRobert P
Date: 05/13/2023
1 starRobert P
Date: 05/13/2023
One star is too many, ************************ is a total Rip-off. When they are not draining your PayPal account with unwanted purchases, their contact information is in Segundo, **. First it was $29, then I got a bill for $88. Returns are sent to *****, ** and to pay for a product you didn't want or order they want you send them money $59 to ******, ** with a population of *****, but when you talk to a live person, or live chat they send you to talk to someone in ***************? I wish I read these BBB reviews before the purchase.SmileActives
Date: 05/19/2023
Dear ******,Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of smileactives on 3/5/2023.We do make every effort to be forthcoming regarding our promotions and offers; as part of their initial purchase, customers enrolling in the smileactives member program are informed they will receive automatic shipments until they cancel or make changes to their membership. This information is clearly stated on the order page of our website, prior to any personal information being entered, and customers must also check a box confirming agreement to the provided terms of the purchase to complete their purchase. Your authorization of future shipments and associated charges was provided by checking this box to complete your initial order. The products are also shipped with information reiterating the terms and benefits of membership. We do offer the ability to purchase smileactives products without a replenishment account: however, customers who choose to place one-time orders are only offered our retail prices. We regret if you found the offer unclear in any way. Per the terms of the offer, your 2nd shipment (a 90-day supply) was sent on 4/5 with the total cost split into 3 installments, and the 1st installment charged at shipping. Your account was cancelled per your request on 4/6. Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation. When we attempted to charge the 2nd installment for your 90-day supply, the request was declined by PayPal. Monthly balance reminders have therefore been sent.Although our records do not indicate that any returns have been received to present date, as a gesture of goodwill the remaining balance for your 2nd shipment has been cleared.Your smileactives account remains closed, with nothing further to be shipped or billed. **************************************** Operations DirectorReview fromJAN L
Date: 05/11/2023
1 starJAN L
Date: 05/11/2023
I would give it less than 1 star, DONT BUY THIS PRODUCT, DOESNT WORK AT ALL. FALSE ADVERTISING. DONT BUY IT, THEY LYED. IT JUST FOAMS UP IN YOUR MOUTH AND DOESNT EVEN STAY ON YOUR TEETH, IT GETS SO FOAMY YOU HV TO SPIT IT OUT AND THATS USING THE RECOMENDED AMOUNT. PASS THIS ONE BY.SmileActives
Date: 05/19/2023
Dear ***,Thank you for your review. We appreciate the time you have taken to let us know about your experience. We regret to learn that you disliked how Smileactives Polyclean technology generates an ultra-fine foam that whitens the whole tooth, not just the front, and reaches all the grooves and crannies.For best results, we recommend to apply equal parts of your favorite toothpaste and our Pro Whitening Gel onto your toothbrush, using one pump of gel every time you brush (twice daily, every day) and then brush teeth for 2 minutes, starting with the front surfaces - and don't forget to brush teeth's back surfaces where plaque, tartar, and stains can hide - and then rinse thoroughly. Unfortunately, we were unable to locate any Smileactives account using the information provided in your review. If we can assist with any questions or concerns, please feel free to contact our customer service via the options available at ************************************************************* appreciate your feedback, as we strive to provide the highest quality products and service. **************************************** Operations DirectorReview fromDenise F
Date: 05/02/2023
1 starDenise F
Date: 05/02/2023
This company is a scam. You can only buy it on a re-order, so I thought I would try it and renew one month and see what happens. So after two weeks, they send me a refill and then a week later, I got an oversize tube in the mail for $150. And they just keep charging your card. Luckily I used PayPal and they refunded me right away And canceled the subscription. Now I keep getting bills in the mail an email saying I owe them money.SmileActives
Date: 05/09/2023
Dear ******, Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of smileactives on 2/13/23, and your order for 30-day introductory supply was shipped the following day. Please be advised that we do offer the ability to purchase smileactives products without a replenishment account. However, customers who choose to place one-time orders are only offered our retail prices. Replenishment customers are offered many great benefits including discounted prices, free gifts, the ability to customize future shipments, and the ability to customize shipping frequency. Per the terms of the online offer, on 3/22, your 2nd shipment (a 90-day full-sized supply, with total cost split into 3 installments) was sent, with the 1st installment charged to the PayPal account on file when it was shipped. Also on 3/22, our records indicate we received your phone request to cancel your smileactives account, but you instead accepted an offer to postpone the next shipment, with an email reminder sent beforehand. Your account was placed on hold until 9/23, at which point regular shipments would resume. On 3/23, PayPal reversed the 1st installment for your 2nd shipment. While this chargeback created a credit in your favor with PayPal, it restored the full balance due for your 2nd shipment, and so monthly balance-due reminders have been sent. Your account was cancelled at this time due to the payment dispute; however, please be advised that cancelling future shipments does not cancel the balance owed for products already sent. **** tracking indicates your 2nd shipment was delivered on 3/25.We do offer a 60-Day Money Back Guarantee on every order: if for any reason you're not completely satisfied, you can simply return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty. As a gesture of goodwill and in an effort to fully resolve the matter, the balance which was due for your 2nd shipment has been removed in advance of any returns received on your account.Your ******************** account remains closed, and nothing further to be shipped or billed.Sincerely,****************Contact Center Operations DirectorReview fromPatricia K
Date: 04/30/2023
1 starPatricia K
Date: 04/30/2023
This is a scam. The first order is $27, the second, for the same, is $91, and the product doesn't work. Trying to cancel and it's very hard and not clear that that they ever will actually cancel. A nightmare.SmileActives
Date: 05/09/2023
Dear ********, Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of smileactives on 4/15/23, and your order for an introductory 30-day supply was sent on 4/17. We make every effort to be forthcoming regarding our promotions and offers: as part of their initial purchase, customers enrolling in the smileactives member program are informed they will receive automatic shipments until they cancel or make changes to their membership, as well as provided with information about the total cost of subsequent, larger, full-sized 90-day shipments. More specifically, the offer you purchased states that: One month after your first order is shipped, and then every three months thereafter, you will be sent a new three month supply of smileactives Daily Pro Whitening Gel. Each shipment will be charged to the card you provide today, in three monthly payments at the low price of $24.95 plus $2.99 for shipping and handling per month. All orders are subject to applicable sales tax. The products are also shipped with information reiterating the terms and benefits of membership.We do offer a 60-Day Money Back Guarantee on every shipment: if for any reason you're not completely satisfied, you can simply return the products within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty. Per your Live Chat request on 4/30, your account was cancelled. We regret to learn that you found the cancellation process difficult via the chat, phone, or self-service account management options provided at our same website where you placed your order. We appreciate your feedback about your experience, as we strive to provide only the highest quality products and service. Please rest assured that your smileactives account remains closed, with nothing further to be shipped or billed. **************************************** Operations DirectorReview fromMadeline J
Date: 04/30/2023
1 starMadeline J
Date: 04/30/2023
I was recommended whitening gel from smileactives from my dentist.. wish she told me how manipulative this company's practices are. I ordered two of the small bottles seeing fine print about a subscription, believing I could cancel it easily as there was clearly written "no-commitments" and easy to cancel on the website. Needless to say, when I realized that it's actually impossible to do so on the purposely made website, I did research and found the countless numbers of individuals having a similar experience yet unfortunately not realizing until they were charged again. I'll be promptly cancelling the subscription and I do not trust any company like this with my credit card details. Any company that purposely tries to deceive their customers and make it ****** difficult to escape auto-refills cannot be trusted in any way.SmileActives
Date: 05/09/2023
Dear ********, Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of smileactives on 4/26/23, and your order for an introductory 30-day supply was sent the same day. Please note that we do also offer the ability to purchase smileactives products without a replenishment account. However, customers who choose to place one-time orders are only offered our retail prices whereas replenishment customers are offered many great benefits including discounted prices, free gifts, the ability to customize future shipments, and the ability to customize shipping frequency. Per your phone request on 4/30, your account was cancelled. We regret to learn that you found the cancellation process difficult via the chat, phone, or self-service account management options provided at our same website where you placed your order. We appreciate your feedback about your experience, as we strive to provide only the highest quality products and service. Your smileactives account remains closed, and nothing further will be shipped or billed.Sincerely,****************Contact Center Operations DirectorReview fromChristina G
Date: 04/25/2023
1 starChristina G
Date: 04/25/2023
This is a very scammy business. I ordered a kit to try it for $24.99, and didn't realize they were storing my payment method and would keep charging me, without email notification, for regular shipments of product. I luckily caught it when the second charge came through, but they had already shipped my item and told me that I had to pay to return it and then they would refund me. It was impossible to figure out how to cancel my "membership" and then when I asked customer service to delete my account and personal information, I was told no. When I asked why they would not delete my account and personal information, I was told that it was because "I might want to order again in the future!" Do NOT give this company your money or information.SmileActives
Date: 05/09/2023
Dear *********, Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of smileactives on 3/24/23, and your order for 30-day introductory supply was sent on 3/27. We do make every effort to be forthcoming regarding our promotions, offers, and satisfaction guarantee available for smileactives. Information regarding the terms of the online offer for our continuity program is provided in the shopping cart, prior to any personal information being entered, and before customers may finalize their membership purchase, they must check a box that states they agree to the provided terms of the offer. We regret if you found the offer unclear in anyway. We do also offer the ability to purchase smileactives products without a replenishment account, but customers who choose to place one-time orders are only offered our retail prices.Per the terms of the offer, your 2nd shipment (a 90-day supply with total cost split into 3 installments) began processing for delivery on 4/24. We received payment authorization for the 1st installment from PayPal at this time, and so this shipment was sent on 4/25; however, our request to finalize the previously-authorized payment was subsequently declined by PayPal, leaving the full balance due. Per your phone request on 4/25, your account was cancelled and information was provided regarding the balance due for your 2nd shipment, as it had already been sent by that time. We regret to learn that you were provided with inaccurate information regarding your request to remove your personal information from our databases: please review our Privacy Policy at *************************************************** to learn more about what information is retained, and for what purpose; you can also exercise state-specific privacy rights via options provided at that page.As a gesture of goodwill, the balance due for your 2nd shipment has been removed prior to any returns being received.Your smileactives account remains closed, and nothing further will be shipped or billed. **************************************** Operations Director
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