Reviews

Review Details

• Review fromTerry T

  Date: 04/20/2023

  1 star

  Terry T

  Date: 04/20/2023

  Ordered a TV introductory offer for $19.95 and got half of that for over $50 plus an explanation of over $140 more of stuff coming.

  SmileActives

  Date: 05/05/2023

  Dear *****, Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of smileactives on 3/28/23 with your purchase of a 5-piece introductory kit (which included 2 small Power Whitening Gels, 2 Advanced Teeth Whitening Pens, and a Vibrate Sonic Toothbrush Kit.) The total cost for this introductory membership offer is $49.95, before applicable state taxes. Please note that if purchased individually, without the benefit of membership discounts, the total pre-tax retail price for these same products would be $144.90.As our promotions and offers vary, we regret if it was your intent to select a different offer than the one you purchased.Per your request received on 4/23, all future shipments were cancelled; as a courtesy, a refund was also issued at this time, reducing the total amount paid for your introductory 5-piece shipment to just $21.35. Your smileactives account remains closed, and nothing further will be shipped or billed. **************************************** Operations Director

• Review fromAbby R

  Date: 04/13/2023

  1 star

  Abby R

  Date: 04/13/2023

  This businesses is very sneaky in getting money. When you buy one product they automatically sign you up for an auto renewal that takes out quite a bit of money over the next year. Its incredibly hard to reach them over the phone and when you try to cancel your membership, they keep trying to postpone your order instead of cancelling the membership.

  SmileActives

  Date: 04/20/2023

  *****************, Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of smileactives on 3/9/23, and your order for an introductory 30-day introductory supply was sent the same day. As part of their initial purchase, customers enrolling in the smileactives member program are informed they will receive automatic shipments until they cancel or make changes to their membership: this information is clearly stated on the order page of our website. Before customers may finalize their membership purchase, they must check a box that states they agree to the provided terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership. We regret if you found the offer unclear in any way.We do also offer the ability to purchase smileactives products without a replenishment account. However, customers who choose to place one-time orders are only offered our retail prices. Per the terms of the online offer, on 4/11, your 2nd shipment (a 90-day full-sized supply, with total cost split into 3 installments) was sent as scheduled, with the 1st installment charged to the card on file when it shipped. Per your chat request on 4/13, your account was cancelled and information regarding your 2nd shipment's remaining balance due was provided; cancelling an account stops all future shipments, but does not cancel the balance due for products sent prior to cancellation. We do offer a 60-Day Money Back Guarantee on every shipment: if for any reason you're not completely satisfied, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty. As a gesture of goodwill, the remaining balance which was due for your 2nd shipment has been cleared, prior to any returns received on your account.Your smileactives account remains closed, with nothing further to be shipped or billed.Sincerely,****************Contact Center Operations Director

• Review fromDOUG M

  Date: 04/12/2023

  1 star

  DOUG M

  Date: 04/12/2023

  WATCH OUT! Product did not work as advertised for me and they kept billing me after I cancelled.

  SmileActives

  Date: 04/17/2023

  Dear ****, Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of smileactives on 1/9. As part of their initial purchase, customers enrolling in the smileactives member program are informed they will receive automatic shipments until they cancel or make changes to their membership. Per the terms of the offer, on 2/9, your 2nd shipment (a 90-day full-sized supply, with total cost split into 3 installments) was sent as scheduled; the 1st installment was charged at this time. On 2/14, per your phone request, your account was cancelled. Information was provided at this time regarding the balance remaining to bill for your 2nd shipment, as well as the 60-day Money Back Guarantee available for it. Please be advised that cancelling an account does not cancel the balance due for products shipped prior to cancellation: shipments sent prior to cancellation will continue to bill following the schedule on the enclosed invoice, until either paid in full or returned for credit within the guarantee period.Our records do not indicate that any returns have been received to present date, therefore the two remaining payments for your 2nd shipment were billed as scheduled in March and April, paying your account in full. Your smileactives account remains closed, and nothing further will be shipped or billed.Sincerely,****************Contact Center Operations Director

• Review fromNita G

  Date: 04/11/2023

  4 stars

  Nita G

  Date: 04/11/2023

  Have used product through 3 tubes with much improved appearance of my teeth. Use 4 days a week and will continue using for years to come.

  SmileActives

  Date: 04/17/2023

  Dear ****, Thank you for your review: we love to hear that smileactives products are helping you achieve and maintain your brightest, whitest smile!If we can help with any questions or concerns along the way, please don't hesitate to reach out. We appreciate the time you have taken to let us know about your experience.Sincerely,****************Contact Center Operations Director

• Review fromJ. C.

  Date: 04/11/2023

  1 star

  J. C.

  Date: 04/11/2023

  (4/11/2023) Thought was 1x purchased, canceled immediate via chat 2x and kept receiving supplies/charges to my CC. Had to call (excessive wait time and confusing process). I reeturned all items with the guarantee period via *** tracking w/$100 insurance as instructed at my personal expense $15. **************** said it would take 8 weeks or more to process refund and told any future shipments canceled. But I read in many BBB complaints of issues that not canceled and kept billing CC. So I called my CC to dispute the 2 charges explaining all items returned for refunds (3/6 and 3/6/2023) but since taking 8+ weeks for smileactives to process to enter dispute resolution and "stop future charges" from this vendor until refunds issued.Website has no email only chat option and chat cancellation defaults to delay--unable to cancel online from within account and kept calling # (number hard to fine). Time consuming and very frustrating to contact them, to cancel. Consumer be aware, better to go through Amazon or other more reliable channels.

  SmileActives

  Date: 04/17/2023

  *************, Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of smileactives on 3/4. As part of their initial purchase, customers enrolling in the smileactives member program are informed they will receive automatic shipments until they cancel or make changes to their membership: this information is clearly stated on our website. The products are also shipped with information reiterating the terms and benefits of membership.Per the terms of the offer, on 4/6, your 2nd shipment (a 90-day full-sized supply, with total cost split into 3 installments) was sent as scheduled, with the 1st installment charged to the card on file when it shipped. On 4/11, per your phone request, your account was cancelled and information was provided regarding your 2nd shipment's payment schedule, as well as return instructions to take advantage of the 60-Day Money Back Guarantee available.We regret to learn that you experienced any difficulty in managing your account via online self-service options or in contacting us via the phone or chat options provided at our website, as these have been regularly tested without issue. We would like to note that chat requests received outside regular business hours will receive follow up via email to address any questions or concerns. Your 1st and 2nd shipments were received and processed as returned to our facilities on 4/13 and 4/14, at which time credit was issued for each shipment's purchase price, and the remaining balance for your 2nd shipment was also removed. As payment disputes may affect timeframes for credits to post, you may wish to contact your financial institution for inquiries on when these credits will be reflected.Your smileactives account remains closed, and nothing further will be shipped or billed. **************************************** Operations Director

  J. C.

  Date: 04/17/2023

  I have canceled 2x on their chat and later on 888#s (hours to get through and not sure if actually canceled / customer service hard to understand their English or that they understood I canceled already on their website chat which is also very confusing and has no "cancel" option on website just confusing chat process with customer service. Notices on ******************** and ****** search many complaints about this service/canceling and returning items-- though canceled, they kept sending products???? Waiting for refund and that they stop sending products I don't want ... told from their 888# it may take up to 8 weeks? I returned all items via *** with tracking and insurance $100 per their request at my expense.

• Review fromGene & C

  Date: 04/09/2023

  1 star

  Gene & C

  Date: 04/09/2023

  I was excited after seeing the product this company offers via television ads. I signed up and received my first two bottles of the tooth whitening product. I was surprised after receiving the bottles, which were very small for the amount charged. After using the product for one month, I saw NO results whatsoever. I then tried to cancel my account with them via PayPal, and couldn't do so. I had to contact Smileactives customer service **** which of course, tried to discourage me from cancelling. I did, in fact, manage to cancel my membership with Smileactives and received an email regarding this. However, the email said I should pay up on what I owed them. Mind you, I had already paid for the first two bottles of product and they still wanted more money. I contacted PayPal and complained. They told me that my PayPal account with Smileactives was NEVER cancelled. The PayPal people therefore cancelled it for me. They also contacted the company and got me a refund for half of what was owed but not the remaining amount, which showed up in PayPay as pending, because the product was in the midst of being shipped. The Smileactives customer service told me that I cannot receive any refund on that product, unless I re ship it back to them, but at my expense. Their company doesn't provide return shipment labels at no cost to the dissatisfied customer at all. The amount I'd have to spend on sending an unused product back to them before issuing me a refund isn't worth it. My impression of this company is that it is a total SCAM with false advertising, terrible customer service, and the inability to personally cancel within the PayPal system. Something should be done about this company, as they seem illegitimate. And, they also use foreign people for their customer service, which tells me that it is all done away from ******* altogether, despite the company address being listed in **********. Most likely, the product is manufactured overseas.

  SmileActives

  Date: 04/13/2023

  Dear ******,Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of smileactives on 3/1, and your order for a 30-day introductory supply (with a buy-one-get-one-free promotion) was sent the same day. As part of their initial purchase, customers enrolling in the smileactives member program are informed they will receive automatic shipments until the membership is cancelled or changed via customer service or online self-service membership management.Per the terms of the offer, your 2nd shipment (a 90-day full-sized supply, with total cost split into 3 installments) began processing for delivery on 4/1. We received payment authorization for its 1st installment from PayPal at that time. When a shipment enters processing for delivery, payment is submitted to your financial institution for approval prior to the shipment being sent; this authorization is finalized as a charge once the kit has shipped. Typically, the amount authorized does not appear on your finalized statement - just the amount ultimately charged. Your account was cancelled on 4/3 per your phone request. Information regarding the shipment already being processed, and the 60-day Money Back Guarantee available for it, was provided at this time, as it could no longer be prevented from shipping. Your 2nd shipment was sent on 4/4, and the previously-authorized 1st payment was finalized as a charge at this time. On 4/12, PayPal reversed this payment, restoring the full balance due for the shipment. A balance due notice was therefore sent.As a goodwill gesture, a pre-paid return label has been issued to assist with your return at no additional cost to you. Please allow **** business days for that label to arrive by mail. Additionally, the balance owed for the shipment has been removed in advance of return receipt: please disregard any invoices received after the date of this correspondence as having crossed in the mail. Your smileactives account remains closed, with nothing further to be shipped. **************************************** Operations Director

• Review fromSabrina F

  Date: 04/06/2023

  1 star

  Sabrina F

  Date: 04/06/2023

  Worst ***************** Canceled membership in 2022 then 6 months later started receiving product and getting charged without my consent. When I initially tried to cancel via their online chat, I was left waiting for a response for over and hour! I eventually called and spoke to someone (language barrier) and told him three times I wanted to cancel. So when I started receiving product again I was understandably upset. I got online again to cancel. Online chat started the same with the hesitation and sales pitch to keep receiving their product. I NEVER complain or get upset with little things like this but the lack of concern or care about MY REQUEST to cancel my membership was very upsetting. Nothing wrong with the product, however they don't need to shove it down peoples throats to keep business. I would have recommended it to others but not now after dealing with the customer service.

  SmileActives

  Date: 04/13/2023

  Dear *******, Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of smileactives on 11/9/21, and received your replenishment shipments approximately every three months, until we received your phone request to cancel on 9/9/22. We regret to learn that your request to cancel was not completed at this time, as the account was instead placed on hold until 2/5/23. We strive to provide only the highest quality products and service, and would like to apologize for any frustration which resulted.Your account was cancelled on 4/6/23, per your Live Chat request.As a gesture of goodwill and apology, your most recent shipment (sent on 2/7/23) has been refunded in full. Please allow 3 - 5 business days for credits to be reflected. We truly appreciate your feedback. Please rest assured, your customer service experience has been reviewed and will be used to improve our service going forward. Your smileactives account remains closed, and nothing further will be shipped or billed. **************************************** Operations Director

• Review fromAmy H

  Date: 03/22/2023

  1 star

  Amy H

  Date: 03/22/2023

  Buyer Beware. Not worth your money or time. This product does nothing and the company is worse. They make it very difficult to cancel and they charge you when you finally do get them to end your membership. Total sham.

  SmileActives

  Date: 03/28/2023

  Dear ***,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of smileactives on 12/28/22, and your initial order for an introductory 30-day supply was shipped and billed in full to the provided card on the same date as ordered.
  
  Per the terms of the offer, your 2nd shipment (a 90-day full-sized supply, with total cost billed in 3 installments) was sent on 1/31/23. The 1st installment was charged to the card on file when it shipped, and the 2nd installment was charged on 3/3.
  
  As you requested on 3/22, your account was cancelled. Please be advised that shipments sent prior to cancellation will continue to bill as scheduled until either paid in full or returned for credit within the 60-day Money Back Guarantee.
  
  Our website offers options for self-service membership management, as well as to contact our customer care via chat, phone, or email: we regret if you experienced any difficulty in cancelling your account or reaching us at the provided channels, as these have been regularly tested without issue.
  
  While our records do not reflect any returns have been received, as a gesture of goodwill the remaining payment which was scheduled to bill for your 2nd shipment has been cleared.
  
  Your smileactives account remains closed, and nothing further will be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromSandi H

  Date: 03/21/2023

  1 star

  Sandi H

  Date: 03/21/2023

  This product is horrible along with the hidden details and customer service rep ****** you for not reading it correctly this business should be shut down and all our money should be returned, not only is it not worth the money but how can this business sleep at night knowing their product DOES NOT WORK!!!

  SmileActives

  Date: 03/30/2023

  Dear *****, Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of smileactives on 1/10/23, and your order for an introductory 30-day supply was sent on 1/11. As part of their initial purchase, customers enrolling in the smileactives member program are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership: this information is clearly stated on the order page of our website. The products are also shipped with information reiterating the terms and benefits of membership, including instructions on how to take advantage of the 60-Day Money Back Guarantee available. We regret if you found the offer unclear in any way. Per the terms of the offer, on 2/10, your 2nd shipment (a 90-day full-sized supply, with total cost split into 3 installments) was sent. The 1st installment was charged when this shipment was sent, and the 2nd installment was charged on 3/13. On 3/14, per your phone request, your account was cancelled; the 3rd and final payment for your 2nd shipment was applied to the card on file at this time, as requested, paying your account in full. Our Polyclean technology boosts stain removal from several causes (coffee, tea, red wine, smoking, dark-colored fruits and vegetables, etc.) Results do vary for each individual and product, however - and whitening is a gradual process. Please remember that there are a lot of factors, such as age, medication, eating habits, dental work, etc. It all depends on the stains, how long they have been there, and how deeply rooted they are in the enamel. We do appreciate your feedback, as we strive to provide the highest quality products and service. Your smileactives account remains closed, and nothing further will be shipped or billed. **************************************** Operations Director

• Review fromPaul D

  Date: 03/19/2023

  1 star

  Paul D

  Date: 03/19/2023

  Awful, unethical company. Canceled their service and they still came after me for nearly $60. That would be a total of over $90 for one large tube and two trial sizes of a product that doesn't have any noticeable affect.

  SmileActives

  Date: 03/28/2023

  Dear ****,Thank you for your review. We appreciate the time you have taken to let us know about your experience.Our records reflect you enrolled online for automatic shipments of smileactives on 5/22/22, and your initial order for a 30-day introductory supply was shipped and billed in full to the provided PayPal account on the following day.Per the terms of the offer, your 2nd shipment (a 90-day full sized supply, with a total cost of $89.14 to be billed in 3 monthly installments) was sent on 6/22. The 1st installment was charged to the PayPal account on file at this time.Per your chat request on 6/28, your account was cancelled. Please be advised that shipments sent prior to cancellation will continue to bill as scheduled until either paid in full or returned for credit within the 60-Day Money Back Guarantee. The 2nd installment for your 2nd shipment was therefore charged as scheduled on 7/23.On 8/23 we attempted to process your 3rd and final payment for your 2nd shipment, however the request was declined by PayPal. This left the balance still due, and so monthly reminders have been sent.Although our records do not reflect any returns have been received to present date, as a gesture of goodwill the remaining balance owed has been cleared. Please consider any invoices received after the date of this correspondence to have crossed in the mail.Your smileactives account remains closed, with nothing further to be shipped or billed.Sincerely,****************Contact Center Operations Director