Reviews

Review Details

• Review fromRhonda B

  Date: 02/20/2025

  1 star

  Rhonda B

  Date: 02/20/2025

  I called customer service to cancel the subscription that I never ordered but I'm still getting charged. The *** gave an excuse of payments being taken out over a period of time. It is overpriced and I haven't seen any difference in the whitening of my teeth.

  SmileActives

  Date: 04/21/2025

  Dear ******,
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  We regret any confusion over the billing for the smileactives 90-day replenishment shipments.  The cost of a full-size 90-day replenishment kit is split into 3 payments billed over a 31-day billing cycle with the first payment charged when the order ships.  While cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation; they continue to bill unless returned within the 60-day money back guarantee or until paid in full.  You last replenishment kit had been shipped in December before your cancellation. The February charge was the last of 3 for that order. 
  When trying a new product results may vary for each individual and for each product. Some people may see results in 3-7 days when using our Power Whitening Gel as instructed; for some it will take a little longer. This process is a gradual one. Please remember that there are a lot of factors that go into how long the process takes, such as age, medication, eating habits, dental work, etc. It all depends on the stains, how long they have been there, and how deeply rooted they are in the enamel.  We regret to learn you were not pleased with your results.  Every smileactivesshipment is covered by a 60-day money back guarantee.
  Thank you for your feedback.  Rest assured your subscription remains cancelled with nothing further to be shipped or billed.
  Sincerely,
  ****** *.
  Contact Center Operations Director

• Review fromTodd N

  Date: 02/18/2025

  1 star

  Todd N

  Date: 02/18/2025

  So, long story short, I bought the intro pack in Dec 2024, but didn't know there was a subscription element to it. Got my first "refill pack" in Jan 2025 and promptly cancelled the subscription. I received an email from them saying my account was cancelled and they noted my final payment for the box I received in Jan 2025. My bank statement shows that amount was charged. Here is the kicker, it is now Feb 2025 (a month after this business sent me the cancellation confirmed email) and they charged my account again. This is against the law and I have reached out to legal representation to resolve this issue. I have also called my bank and cancelled my card that was used. I suggest you do the same as this company does not honor cancellation requests they receive, even those they have confirmed that were cancelled via email.

  SmileActives

  Date: 04/16/2025

  Dear ****,
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  We apologize for any confusion regarding the billing for your 2nd shipment and the cancellation email.  The replenishment kit you received in January was a 90-day supply with the total cost split over 3 months rather than being charged in full when it shipped, unlike your initial 30-day introductory kit.  The information about the replenishment kits (and 3- payments) is provided online before any introductory kit can be purchased, also in your order confirmation email.  When you placed your initial order for the introductory kit your agreed to the terms of the purchase.
  Although cancelling stops future shipments it does not cancel any balance due, or payments scheduled for a shipment that has already been received. They continue to bill until paid in full or return within the 60-day money back guarantee for credit.  The cancellation confirmation email would normally note any remaining balance rather than a payment already posted.
  Your account reflects that you disputed the Feb payment (2nd installment) for the replenishment shipment. That installment was refunded by your bank via a chargeback or payment reversal.  Our records reflect that the 90-day replenishment kit was returned.  The remaining balance was cleared and a refund issued for the 1st installment.
  Your smileactivessubscription remains canceled with nothing further to be shipped or billed.
  We appreciate your feedback, as we strive to provide only the highest quality products and service.
  Sincerely,
  ****** *.
  Contact Center Operations Director

• Review fromCA S

  Date: 02/13/2025

  1 star

  CA S

  Date: 02/13/2025

  STAY AWAY FROM SMILEACTIVES! I wish I had seen this site before I ordered from them. Their advertising is totally deceptive and their customer service is worse. When I first ordered their product online i believed it to be a one time purchase, not a subscription. Even after cancelling my account and sending back the product they are still taking money from my account every month. Today they have promised again to refund my money, but I have little confidence they will do so.

  SmileActives

  Date: 04/16/2025

  
  Dear CA,
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  Per our records, on 11/21/24, you took advantage of a special smileactives 30-day introductory kit **** free offer online which, as all the **** offers do,included automatic replenishment shipments.  The terms of purchase (subscription details) are always provided in several places online before any personal information is entered and before an order is submitted.  The order confirmation email includes this information as well.  We regret if your found the offer unclear. One-time purchases are available but only for individual items (not kits) and at retail prices.
  Your 2nd shipment was sent as scheduled on 12/23/24.  Since it was a 90-day replenishment kit the cost was split into 3 installments.  When you contacted us 1/3/24 your account was cancelled per your request.  Information was provided regarding the balance for that shipment and return instructions since orders already shipped continue to bill until paid in full unless return within the 60-day MBG even if the subscription is cancelled. 
  Your 2nd shipment was received at our facility and processed as a return at which time a refund was issued and the remaining balance cleared.
  Your smileactivessubscription remains cancelled with nothing further to be shipped or billed.
  Sincerely,
  ****** *.
  ************** Operations Director

• Review fromAnita S

  Date: 01/31/2025

  5 stars

  Anita S

  Date: 01/31/2025

  Wow, I was a customer in 2019. Membership $59.85, I'm back cause I miss my product &white teeth. So sorry about the angry reviews. I'm gonna take a chance and give them a try again. Hope your standard has changed and it's still as good. Thanks

  SmileActives

  Date: 04/14/2025

  Dear *****,
  Welcome back!  We are still committed to providing the highest quality products and service.  You may have noticed we have added some additional products to the smileactivesbrand to support overall oral health not just whitening.  We look forward to continued opportunities to be of service in the future.
  Sincerely,
  ****** *.
  Contact Center Operations Director

• Review fromJessie W

  Date: 01/15/2025

  1 star

  Jessie W

  Date: 01/15/2025

  Absolutely terrible - the worst customer service I have ever experienced. First of all, you can never log in to your account to cancel anything, so you're forced to use the chat on their website. They take forever and then after a few prompts it says "I'm sorry, something went wrong. Please try again." I try over and over and keep getting this. Then no one answers their phone number. So I literally cannot get any help. The reason I was calling today is because last time I tried to cancel my subscription they convinced me to pause instead of canceling. They assured me that I would not be charged or receive any products until February. However, today, in January I was charged. I am so fed up with this company. DO NOT PURCHASE! You will never be able to get any help or be able to stop being charged. I will be contacting my bank to not process any payments from this company.

  SmileActives

  Date: 04/14/2025

  Dear ******,
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  Our records reflect that you reached our customer service team via chat on 4/2/25 at which time your subscription was cancelled. 
  As we strive to provide only the highest quality products and service, we regret to learn that your experience with us did not meet that expectation, and of your difficulty contacting us: we would like to apologize for any miscommunication regarding the scheduled billing in January or any frustration you've experienced as a result.  As a token of our apology a refund has been issued for your 3rd shipment sent prior to your cancellation.  Please rest assured, your customer service experience has been reviewed and will be used to improve our service going forward.
  Your smileactives account remains cancelled with no future shipments or charges scheduled.
  Sincerely,
  ****** *.
  Contact Center Operations Director

• Review fromSherry S

  Date: 01/06/2025

  1 star

  Sherry S

  Date: 01/06/2025

  The same thing everybody else says. Ordered it...didn't work...asked for refund. They said they would. I didn't get a refund, but then started getting bills for $93.00 which I kept sending back. I never signed up for a recurring payment. HORRIBLE company and a legit scam!! They don't deserve one star. My time is wasted on talking to people who can't do a dang thing. NEVER ORDER FROM THIS COMPANY.

  SmileActives

  Date: 04/14/2025

  Dear ******,
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  Per our records you order a **** free offer of smileactivesonline 5/25/24 which, as all the **** offers do, included automatic replenishment shipments.  The terms of purchase are always provided before any personal information is entered and an order is submitted. When you contacted us 7/2/24 your account was cancelled but your 1st full-size replenishment kit was already processed for shipment.  Information was provided regarding the balance for that shipment and return instructions since orders already shipped continue to bill until paid in full unless return within the 60-day MBG even if the subscription is cancelled. 
  Your account does not reflect any returns so the scheduled payments for that last order continued to bill.  When one was disputed by your bank that triggered the billing notices.  When you spoke with us again 1/6/25 you informed us you had refused the shipments. Unfortunately, returning a product via "Return to Sender" without verifiable proof of mailing,oftentimes results in a package never being received back to our facility to process a return credit to clear any balance owed.
  As an exception to our advertised return policy, your remaining balance has now been cleared.

  Sincerely,
  ****** *.
  Contact Center Operations Director

• Review fromMichelle S

  Date: 12/27/2024

  1 star

  Michelle S

  Date: 12/27/2024

  SmileActives is a complete scam. I received one package in August of 2024. SmileActives charged me on 09/18/2024 for $41.77 processed, 10/19/2024 for $41.76 processed, 11/19/2024 for $41.76 processed. I did not receive a package. I used their online chatting feature to request a refund. SmileActives blamed me for failing to contact them earlier to request a refund, despite their failure to send me a product. I told them this is fraudulent business activity. SmileActives sent me a partial refund when I should have received a total of $125.29.

  SmileActives

  Date: 04/03/2025

  Dear ********,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that on 8/19/24 you placed an order online for a BOGO promotional offer of a smileactives 30-day introductory kit. The **** offers always include a subscription and the terms of the purchases (including replenishment shipments and billing) are provided in several places online before an order can be submitted as well as in the order confirmation email.  Every smileactives shipment is covered by a 60-day money back guarantee which is also stated on the website.
  
  The charges you referred to were for your 1st replenishment kit sent 9/18/24 and delivered per **** tracking.  This kit was a 90-day supply with the cost split into 3 installments.
  
  When you first contacted us on 12/19/24, via LiveChat, your subscription was cancelled, and a refund was issued for the most recent shipment still within the MBG.  Also, a request for a review was forwarded to our support team regarding the 9/18 shipment since the *** had expired for that order a month earlier.  On 12/31/24 as a goodwill gesture and exception to our advertised return policy a full refund was issued for that shipment.
  
  Your smileactives subscription remains closed with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Review fromDavid H

  Date: 12/20/2024

  1 star

  David H

  Date: 12/20/2024

  I tried Smile Actives. I tried to cancel the subscription. I emailed several times. Kept getting bills and unwanted packages. Was finally able to contact and cancel my account, but I'm still getting bills for $89.26. Trying desperately to cancel and not have anything else to do with this company. I have not receive multiple shipments that they say they sent. I believe that this company is a scam and would like assistance in cancelling my subscription and do not believe that I should give them any more of my money. Please help.

  SmileActives

  Date: 04/03/2025

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that the first contact we received regarding your smileactives account was your LiveChat on 10/1/24.  At that time your subscription was cancelled per your request.  If you sent emails as a respond to any unmonitored no-reply promotional or confirmation email addresses (such as an order or shipment confirmation) then you should have received an automatic response advising of this and which also provided our contact information. We regret if you encountered any difficulty reaching us via email.
  
  No additional shipments were sent after your cancellation but your last shipment (shipped 9/13/24) still had a remaining balance.  That shipment was a 90-day supply with the cost split into 3 installments; the first charged when the order is shipped; the remaining 2 billed over a 31-day billing cycle.  While cancelling stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation. They continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee. Information was provided when you cancelled about the remaining payments.
  
  On 10/14/24 your financial institution reversed the payments received for the September shipment due to your dispute.  This reinstated the full balance due for your last shipment and activated the past-due billing process to send monthly notices advising of this balance.  We apologize if you found the billing unclear in any way.

  
  Your smileactives subscription remains closed with no balance due and no future shipments.  Thank you for your feedback as we strive to provide the highest quality products and service.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Review fromMARIA S

  Date: 12/12/2024

  1 star

  MARIA S

  Date: 12/12/2024

  Buyer beware! I tried Smile Actives. I tried to cancel the subscription after I recieved my second order. **************** *** tried to badger me into continuing the subscription. I told her I simply wanted to cancel. We eventually agreed that we would revisit the subscription after the first of the year and the *** told me she would put a "pause" on my subscription until I followed up. I continue to recieve bills and now emails about my subscription. Beware, if you subscribe, this company is very hard to deal with when trying to cancel the subscription.

  SmileActives

  Date: 04/03/2025

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Your account indicates that you accepted an additional discount on all future shipments and a postponement instead of cancelling when you called customer service.  At that time information was provided regarding the remaining balance and scheduled payments still due for your 2nd shipment.  When a full-size replenishment order (cost split into 3 installments) has been shipped/received the remaining installments scheduled for that order will continue to bill monthly until the cost is paid in full or the order is returned.  When we attempted to bill the 3rd and final payment for your 2nd shipment the request was declined by ****** which caused the auto- billing system to be activated to send monthly reminders of the balance remaining.
  
  We regret to learn that you found the cancellation process difficult.  We do want to ensure members are aware of all of their options and benefits available with our flexible membership program,as auto-delivery is a convenient and affordable way to achieve and maintain your whitest smile; additionally, we want to ensure that customers are able to clarify any questions at the time cancellation is processed.
  
  As a goodwill gesture the remaining balance due for your 2nd shipment has now been cleared. Your account remains closed with no future billing or shipments scheduled.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Review fromDanielle S

  Date: 12/09/2024

  1 star

  Danielle S

  Date: 12/09/2024

  Apparently I'm not the only one who's had this issue. I ordered some product and ended up with a subscription along with another product I DID NOT order. I called to cancel this subscription I didn't know I signed up for back in October 2024. They charged my account on November 8, 2024 and today, December 9. The customer service *** I talked to tried to give me the same spiel the last *** gave me when I told them to cancel the subscription. He told me I had to return the product I wasn't supposed to have received - and I told him that's the exact same thing that happened the last time I called to cancel! I returned the product back in October and here we are again in the same situation! Do NOT trust this company. And besides all that ******, the product DOES NOT WORK, at least not for me!

  SmileActives

  Date: 02/17/2025

  Dear ********,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.  We regret if you found the offer you purchased unclear in any way.  We do make every effort to make the offers for smileactives as clear as possible on our websites.
  
  Your account was cancelled per your request on 12/9/24 but a 90-day replenishment kit with the cost split into 3 monthly installments had already been shipped to you on 11/8/24.  While cancelling an account/subscription stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation.  The order continues to bill until paid in full or returned within the 60-day Money back guarantee period.
  
  A review of your account does reflect that we received 1 of the 2 items included in that November shipment but not until 2/11/25 after the *** had expired. As a goodwill gesture and exception to our advertised return policy a partial refund has been issued for that last shipment. Please allow 3-5 days for it to post.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director