Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally purchased a scale from stamps.com. There was no confirmation of purchase and no way to cancel it. I contacted an agent, explained my problem, and they opened a ticket. However, the next day I saw an email saying my order had been shipped. Why is there no way to cancel the order from the website?

  Business Response

  Date: 04/22/2025

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously. 
  
  We apologize for the inconvenience you experienced.  We do provide a method of store cancellation in which a customer can cancel an order placed with our Store.  You can email our support team to cancel an order. Please email:
  
  [email protected]
  
  Because we try to ship orders as quickly as possible,canceling orders isn't always possible. 
  
  We do show that you contacted us and that our representative submitted a request.  Unfortunately, the window for store order cancellation was closed and the order for the Wireless Shipping Scale (st3997001) has shipped. 
  
  Your experience is important to us! Rest assured, we have applied a postage credit of $20.00 to your postage balance.
  
  
  If you're currently logged into your account, please press the F5 key on your keyboard to update your postage balance. If you're not logged in, the credit will be reflected as soon as you log in.
  
  
  You will receive an email confirming this credit was applied in the next few minutes. We value your feedback and business! 
  
  You may return any unopened items or items in their original condition within 30 days of the original order date for a full refund,excluding shipping and handling charges. You may also return scales, even if opened or used, provided they have not been damaged by you, within 30 days of the order date.
  Shipping and Handling Not Refundable
  
  Shipping and handling costs are not refundable. Returns shipped C.O.D. or postage due will not be accepted.
  
  Some oversized shipping supplies may incur up to a 25%restocking fee for return.
  
  In the case of a defective item, Stamps.com will honor the applicable warranty period if it exceeds 30 days. In such an event, please contact Customer Support.
  
  To return an item go to your Account page in the Supplies Store, select your order and item, then click Return to generate a returns form for that item.
  
  If your order number starts with STM, please go to *******************, then click Returns at the bottom of the page to begin the return process.
  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to place an order but the website failed to process, I tried a second time but it failed again. I called the customer service number and explained what was happening, they blamed my internet connection and told me they could not see any pending orders. They told me to try using my smart phone to place the order, which i did, it failed again. They verified nothing was showing. They told me to wait and try again. I hung up and tried again and this time the order completed. I received a confirmation email and that was it. I noticed the day after i had four pending charges on my account for the same amount but since they were pending i didn't call them. Later I received 8 boxes that amounted to 4 duplicate orders. I was also charged for 4 orders instead of the one order i actually wanted. I called and tried to get the the packages returned and my money back. It's been 2 weeks plus, and i have yet to receive my money. I have called and emailed and no money has been reimbursed. I need help We returned the following, using this tracking Number: 9434 6112 0620 6549 3766 75 We are $600 in the hole please, please help us Order number: ST3964579 Order number: ST3964583 Order number: ST3964580

  Business Response

  Date: 04/22/2025

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have issued refunds for the store orders in question.  Below are the details:
  
  *ST3964579 refunded April 21, 2025  -$196.65
  *ST3964583 refunded April 21, 2025  -$196.65
  *st3964580 refunded April 21, 2025  -$196.65
  
  We do show that orders had been submitted for the products in question and we are sorry to hear that you experienced an issue with ordering more than you intended. 
  
  Reviewing this issue further, we show that we sent out four return labels to you: three to send the printers and scales back to one of our fulfillment houses and a fourth label for the mailers to be sent back to a second fulfillment house.  It appears that only the label for the second fulfillment house was used.  Since these were different product types,they would need to go to the specific fulfillment house specified in the return instructions.  It appears that everything may have just gone to one fulfillment house based on the return label use,which caused the refund delay in question.  We sincerely apologize for the experience and inconvenience. 
  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am still waiting for the refund to be applied to my bank account so please keep this open till then.
  
  Sincerely,
  
  ****** ******* **

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free starter pack and account with ********************** back in December of 2024 when I was shipping some Christmas gifts. I was interested in whether I would be into printing stamps at home.Turns out I was not. Never used the supplies or account. Just now realized I have been getting charged ~$20 per month since then unbeknownst to me. I did not even get any email receipts or anything. I didnt realize it was a subscription at all. I am just a private individual who does not even ship things regularly. I do not operate a business or anything. I am horrified to learn I have paid almost $60-$80 for a service I did not even know I was paying for and I never used. I do NOT think the free starter kit advertising adequately explained that this was a subscription service. I feel scammed.

  Business Response

  Date: 04/17/2025

  Dear *****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have issued a courtesy refund of $82.05, as confirmed via email with you on 4/16/25.  We show that your account is closed.
  
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on your account on 1/12/25.
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes,NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing,plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:04/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive never done business with stamps.com but in July my banking app alerted me (in the middle of the night) of a pending charge. from them, $20. My bank said to cancel my card and get a new one. I continue to get billed $20/ month but charges are denied. I never click on or open their emails and they may have quit emailing me but every month my bank denies the charge. I just want them to stop.

  Business Response

  Date: 04/17/2025

  Dear ****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we zeroed out the outstanding balance of $159.92 and closed your account.
  
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period,which ended on your account on 6/25/20. 
  We show that this account was fully activated on 5/27/20.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We offer various methods of cancellation, including online, email, and phone options.  We apologize for any longer than normal hold time. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes,NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing,plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged ***** a month for a service that I cannot even use. I have attempted to rest my password using the link provided by Stamps. com and the link simply takes me back to the login in screen where Stamps.com enters a password not created by me and of course it errors out. This is ridiculous!!!!! Now I get an email stating "After 4/8/25, your new monthly subscription will change from ***** to *****." As stated, this is for a service a cannot even use due to being unable to reset the password.

  Business Response

  Date: 04/17/2025

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have issued a courtesy refund of $79.96 on 4/14/25, as confirmed via email.  We show that your account is closed.
  
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period,which ended on your account on 1/1/25. 
  We are sorry to hear that you had difficulties with our service and with your password.  Our Free Tech Line is available 6AM to 6PM, Monday through Friday at ************ to address any printing or technical issues our customers may be having.  Our Email Support Team is also available to address such issues. 
  We are sorry that we did not have the opportunity to assist you further with this issue.
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  If we can help further, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 04/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account with Stamps.com in January 2025 but quickly realized it wouldn't meet my needs for what I was looking for. At no point did the site tell me I was signing up for a subscription service or that I would be charged. On 3/3/25 and on 4/2/25 I was charged $21.34. On the website I can login to my account using one email address but when trying to access my account information to cancel this transaction I get caught in a loop of verifying my account with an email I do not have and have never seen before. This has locked me out of unsubscribing from this service that I didn't sign up for in the first place.

  Business Response

  Date: 04/17/2025

  Dear *****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have issued a courtesy refund of $42.68 on 4/14/25.  We show that your account is closed.
  
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period,which ended on your account on 3/1/25. 
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service: www.stamps.com/conditions 
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software,but rather on having access to using it. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  *******************************************
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a charge of ****** from stamps.com. I have not used this service in years. I believe I briefly used services provided by Stamps.com in beginning in 2022 for the free trial. I canceled soon thereafter as the service did not meet my needs any longer. I have not mailed anything at all via any service in years or used stamps.com in years. The withdrawal of the ****** was a complete shock since my business with them was concluded years ago. Now I have been trying to access the website and cannot. The websites requests an TIN number which I do not and have never had. And when I call the customer service hotline I am left endlessly on hold. I have called 5 times. I therefore have no way to resolve this issue with the company.

  Business Response

  Date: 04/17/2025

  Dear *******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have closed your account as of 4/14/25. 
  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 
  
  If you're receiving a security question (such as a TIN) different from the one you initially selected, this indicates an incorrect username is being entered. 
  
  We show that we offered to proceed to issue a check as a courtesy. To facilitate the mailing of the check, could you kindly verify your mailing address, as well as the first and last name of the individual to be included on the check?  You may respond to the representatives email on this matter or email it to [email protected]. 
  
  We show that this account was fully activated on 8/8/2022.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.  Registration requires you to enter your name,mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also,you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes,NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  ********************************************;
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing,plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened up a stamps.com trial on 12/31 and soon after (within the trial period) cancelled due to an error with my account being locked and unable to use their services. Despite this, I continue to see monthly charges for $21.19 on my account that I did not authorize. When I go to my account it is still giving me an error message claiming "Due to the current status of your account, you cannot print or purchase funds. Please call ************* at ************ for assistance." I would like for these charges to be reversed with no further charges. I would also like for my account to be closed. Thank you!

  Business Response

  Date: 04/14/2025

  Dear *******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have issued a courtesy refund of $63.57 on 4/14/25.  We show that your account is now closed.
  
  We apologize for any misunderstanding that occurred.   We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you requesting cancellation.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls. 
  
  We offer various methods of cancellation, including online, email, and phone options. 
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:04/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Total Nonsense. Visited Stamps.com website. Did not decide to utilize their services. The next thing I know is that I am getting emails saying that Stamps.com cannot process my monthly membership payment. I never signed up for any service or membership. I did not sign up for a membership.

  Business Response

  Date: 04/14/2025

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We apologize for any misunderstanding.  We do show that you have 2 separate accounts with us.  We have made sure both accounts are closed. 
  
  We show that Account ********** was opened 2/27/2025 and we have closed it as of 4/07/2025.  We zeroed out the outstanding balance of $21.59. 
  
  We show that Account ********** was opened 5/08/2023 and closed on 6/07/2023.
  
  Rest assured we have zeroed out your unpaid balance of $42.78.  We show that your account is closed.
  
  Due to the varying needs and requirements of their businesses, many of our customers require multiple accounts. If a customer initiates and completes the registration process for a new, separate account, we cannot assume that they do not need a separate account. Each ********************** account will have its own distinct username and particular date of creation, and distinctive meter number and license.
  
  To create any ********************** account, you must complete the multi-step registration process at www.stamps.com. Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions: www.stamps.com/conditions
  
  We do make every effort to thoroughly communicate any necessary information to our customers once they create a ********************** account, including a Welcome Email that provides confirmation of a new account being activated.  When you create a second account, you are required to read and agree to the Terms of Use, indicating that you agree to be billed on a monthly basis as long as your account is open.
  
  We offer various methods of cancellation, including online, email, and phone options.  We disclose our phone number at our site. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information,to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
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  ******************************************************
  
  **************************************************
  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:04/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never authorized for their monthly service. They charged me for 8 months before the shady practices were discovered until my CPA. They dont send a invoice or a email billing you.I never used their services to mail anything at any point. You cant successfully cancel on line or find a phone number to call.The internet is full of stories of other people trying to cancel service only to keep being charged.I had to file fraud with my bank and they were able to retrieve some of the monthly charges but not all of them.They continue to send email with no contact information calling them not a bill but activity reports trying to keep charging me.This company has established history of shady business practices. I repeat I have never signed up Stamps.com nor ever used them.

  Business Response

  Date: 04/10/2025

  Dear ***, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have zeroed out your unpaid balance of $42.78.  We show that your account is closed.
  
  We apologize for any misunderstanding regarding our fee structure.  We do show that an account had been fully established on 6/5/24. 
  
  We offer various methods of cancellation, including online, email, and phone options.  We disclose our phone number at our site.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes,NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing,plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  **********************