Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On / around May 8, 2022 I went online to cancel my Stamps.com account.. the first try I was getting rerouted to the home page.. I then logged out and logged back in and got to cancellation page I then clicked to cancel my account and once I did I was logged out and was unable to log back in. Well to my surprise I see a debit in my account for $35.98 from stamps.com on July 5, 2022. I then contacted support to find out what that charge was for explaining I had cancelled my account back in may.. I haven't had no debits from Stamps.com in June 2022 and now here's this charge in July 2022. I just received an email from them stating they will refund me the moneys I have left in my account ($0.62) and explained how to cancel account.. I explained again about the charge and my cancellation in May 2022.. I'm tired of these companies billing and charging after accounts are canceled. I want my $35.98 credited back to my account as soon as possible .. this charge has caused me one overdraft fee with my bank and it's a $35 charge.. out of my pocket ..

  Business Response

  Date: 08/05/2022

  Business Response /* (1000, 5, 2022/07/21) */ Dear *********, Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $17.99 on 11/8/21 as confirmed via email. We have issued an additional refund of $17.99 on 7/21/22. We show that your account is closed. Your confirmation number is: *************. We show that a Stamps.com account was fully activated on 10/8/21. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 11/6/21. We show that you first contacted us via email regarding cancellation on 11/9/21. We apologize for any misunderstanding. We show that we offered you the option to close via e-mail on 11/19/21. We requested security question information from you in order to complete the closure process via e-mail. Unfortunately, we do not show that we had received this verification and information from you on 11/19/21. We understand your concern about receiving a second charge. Stamps.com always bills in arrears at the end of each cycle, rather than in advance. We do not bill at the beginning of the cycle. We have the billing policy detailed in our Terms and Conditions at: www.stamps.com/conditions Customers are required to review and agree to these Terms prior to completing registration. In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com: http://www.stamps.com/postage-online/faqs/ ************************************** If we can help further, please let us know. Best Regards, Ray ****** Customer Care Manager Stamps.com

• Initial Complaint

  Date:07/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a stamps.com account but never purchased postage. However, I saw fees from stamps.com on my credit card that totaled $153.60. While I cancelled my account, I asked for a refund of the fees. They responded with non-answer policy wording including saying the policy was in the welcome email which it really wasn't. Please see: ******************************************************************** I've asked them for the refund twice. I did not approve the charges or use the service in any way and deserve a full and complete refund as quickly as possible. Thank you

  Business Response

  Date: 08/05/2022

  Business Response /* (1000, 5, 2022/07/21) */ Dear ****, Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $153.60 as confirmed by the phone representative you spoke with. We show that your account is closed. Your confirmation number is: *************. We show that a Stamps.com account was fully activated on 2/25/21. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 3/26/21. We show that you cancelled your account on 7/3/22. To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions: www.stamps.com/conditions To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month. The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee. We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it. We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer. On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?" We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: www.stamps.com/conditions Customers are required to review and agree to these Terms prior to completing registration. In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com: http://www.stamps.com/postage-online/faqs/ https://www.stamps.com/postage-online/ If we can help further, please let us know. Best Regards, Ray ****** Customer Care Manager Stamps.com

• Initial Complaint

  Date:07/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Stamps.com account to see how it worked under their trial and then unfortunately upon trying to cancel found it rather difficult to get ahold of someone to cancel the trial and it can only be cancelled over the phone after waiting on hold forever apparently. I finally have it cancelled but spent $107.94 on this account that was never used once for any postage or anything at all. I politely asked for a refund of the account on the basis that it was never used and I do not want it and was told that isn't an option. I am very dissatisfied with the process of trying to obtain cancellations with Stamps.com let alone any sort of refund. I would be cautious of doing any business with them and just deal directly with USPS and am doing so myself and not paying these ridiculous fees. The account was under my name at *********************************** before finally even getting someone to answer the option of cancelling the account as of 07/07/2022.

  Business Response

  Date: 07/28/2022

  Business Response /* (1000, 5, 2022/07/19) */ Dear *****, Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we show that a refund of $107.94 was processed on 7/19/22. We show that your account is closed. Your confirmation number is: *************. We show that a Stamps.com account was fully activated on 12/20/21. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/17/22. We show that you closed your account on 7/7/22. We apologize for the longer than normal hold times. To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions: www.stamps.com/conditions To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month. The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee. We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it. We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer. On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?" We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: www.stamps.com/conditions Customers are required to review and agree to these Terms prior to completing registration. In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com: *********************************************************************************** If we can help further, please let us know. Best Regards, ********** Customer Care Manager Stamps.com Consumer Response /* (2000, 7, 2022/07/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for considering the feedback provided and detail of the situation as well. I appreciate the refund and knowing that you do your best to try to make things right for people as well. That's how a business should be.

• Initial Complaint

  Date:07/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last five months stamps.com have been charging and attempting to charge my account after I received a notice from them stating I don't have an account with them and I have a zero balance. I have spoke with their customer service several times about this and I have emails to prove it. Most recently I received another email stating they are attempting to charge my account. After speaking with customer service yet another time they claimed they placed me on a do not contact list. But, I am still getting email notifications of payment attempts. I even had to change my banking information. It is very frustrating dealing with them because they continue to lie and contact me for a payment I do not owe them. It has been more than five months and I am still dealing with the same frustration with this company.

  Business Response

  Date: 08/26/2022

  Business Response /* (1000, 5, 2022/07/20) */ Dear*********, Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have zeroed out the outstanding balance on the account. We also show that a credit card refund totaling $47.38 was issued to you. We show that your account is closed. Your confirmation number is:**************. We show that a Stamps.com account was fully activated on 11/17/21. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 12/16/21. We show that you first emailed us on 4/21/22 regarding account cancellation. We apologize for the frustrating experience. We apologize for the recent email notification indicating you owe fees. You do not owe any fees and can disregard the notification and any similar ones in the future. Because there is a processing time for our records, the notification was generated. We thank you for your patience as this information is updated in our billing system. If we can help further, please let us know. Best Regards, Ray******* Customer Care Manager Stamps.com Consumer Response /* (3000, 7, 2022/07/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of today (7/27/22) I am still receiving emails and requests for payments. This would be the fourth time a stamps.com rep has lied and said my information was deleted from the system and that it is "a process". The company's billing practices are borderline fraud. If I had not cancelled my card account they would still be attempting to charge me. Business Response /* (4000, 9, 2022/08/05) */ I can see why that would be frustrating,*********. Please rest assured that we take your concerns very seriously. Stamps.com has been licensed by the USPS since 1999, and is one of several approved vendors of USPS postage. Rest assured that your requests for closure and the waiver of your balance have been honored. We apologize for the recent email notification you received indicating you owe fees. This invoice may be disregardded as we update our billing system. We have also escalated a data deletion request to the appropriate team within Stamps.com. If we can help further, please let us know. Best Regards, Ray******* Customer Care Manager Stamps.com

• Initial Complaint

  Date:07/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com took money I did not authorize. They will not answer the phone. So we could fix this unauthorized issue. I want a full refund. I want ALL of my money returned immediately.

  Business Response

  Date: 08/01/2022

  Business Response /* (1000, 5, 2022/07/19) */ Dear *******, Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we show that a refund of $17.99 was processed on 7/7/22, as confirmed by the phone representative you spoke with, and an additional refund of $1.60 was processed on 7/14/22. We show that your account is closed. Your confirmation number is:*************** We show that a Stamps.com account was fully activated on 6/5/22. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 7/4/22. We show that you closed your account on 7/7/22. To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions: www.stamps.com/conditions To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month. The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee. We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it. We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer. On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?" We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: www.stamps.com/conditions Customers are required to review and agree to these Terms prior to completing registration. In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com: http://www.stamps.com/postage-online/faqs/ https://www.stamps.com/postage-online/ If we can help further, please let us know. Best Regards, ********** Customer Care Manager Stamps.com

• Initial Complaint

  Date:07/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my Stamps free trial and still being charged. My email linked to my stamps is *************************************************************** when I called in, I asked that they do not continue my free trial and not charged me but as of today the email ****************** has accumulated $37.78 in charges and ******************* has accumulated $37.78 in charges and ******************* has accumulated $89.95 or I believe over $100+. I want refund for all those charges as I refused to pay them and they keep just piling up with billing error emails when they've should've been cancelled. Dee from stamps I called at 07/05/2022

  Business Response

  Date: 07/21/2022

  Business Response /* (1000, 5, 2022/07/18) */ Dear *****, Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. We apologize for any misunderstanding. We show that you had created more than one account with us: ************************************************************************************************************************************************************************ We show that there were outstanding, unpaid fees on all four accounts. Canceling an account does not cancel any outstanding fees for previous cycles of service. We have zeroed out the unpaid fees on Account ********. Your confirmation number is: *************** Account **********-We show that the phone representative you spoke with zeroed out the unpaid fees on the account. Account ******** -We show that the phone representative you spoke with zeroed out the unpaid fees on the account. Account ******** - We have zeroed out the unpaid fees on Account ********. Due to the varying needs and requirements of their businesses, many of our customers require multiple accounts. If a customer initiates and completes the registration process for a new, separate account, we cannot assume that they do not need a separate account. Each Stamps.com account will have its own distinct username and particular date of creation, and distinctive meter number and license. To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions: www.stamps.com/conditions We do make every effort to thoroughly communicate any necessary information to our customers once they create a Stamps.com account, including a Welcome Email that provides confirmation of a new account being activated. When you create a second account, you are required to read and agree to the Terms of Use, indicating that you agree to be billed on a monthly basis as long as your account is open. The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee. We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it. We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer. On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?" We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: www.stamps.com/conditions Customers are required to review and agree to these Terms prior to completing registration. In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com: http://www.stamps.com/postage-online/faqs/ https://www.stamps.com/postage-online/ If we can help further, please let us know. Best Regards, ********** Customer Care Manager Stamps.com Consumer Response /* (2000, 7, 2022/07/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Cancelled all fees

• Initial Complaint

  Date:07/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested refunds of stamps purchased in April 2022. Was told it take 4-6 weeks for a credit to my visa. Then was told a check in mail. I canceled my stamps.com account as i had credit in there but they haven't refunded that money to me. I want them to refund my money

  Business Response

  Date: 07/18/2022

  Consumer Response /* (-5, 5, 2022/07/12) */ ***Document Attached*** Consumer Response /* (-5, 6, 2022/07/12) */ ***Document Attached*** Here is some emails received from stamps.com. it shows certain credits to my stamps.com account, however since my account was closed the business was to refund these credits and has been almost three months. When I called the operator kept saying " on it takes 4-6 weeks. So far no credit Business Response /* (1000, 7, 2022/07/14) */ Dear *******, Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Rest assured that your account is closed and that a refund, representing your remaining postage balance, was issued on 7/1/22 as a credit card refund. The refund details are: REFUND ID: XXXXXXXXXXXXXXXXXXXXXX $ 14.92 Date of refund: 7/1/22 We apologize for your experience and appreciate your feedback regarding the refund process. Rest assured that we have escalated your feedback and appreciate you sharing your concerns about this. We sincerely apologize for your experience and if we can help further, please let us know. If we can help further, please let us know. Best Regards, *** ****** Customer Care Manager Stamps.com Consumer Response /* (2000, 9, 2022/07/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did receive refund on july 5th. Thank you.

• Initial Complaint

  Date:07/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged for stamps.com and have no idea why. I do not ship anything and I do not need stamps or shipping supplies. I have called them multiple times to no avail. I don't understand how I signed up for this when I have no idea what it is. I tried logging into the account and I don't even exist. The last call to this company was useless.

  Business Response

  Date: 07/26/2022

  Business Response /* (1000, 5, 2022/07/13) */ Dear *******, Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. We'd like to help you further. We understand your concern and we would like to assist. Unfortunately, we are unable to locate a Stamps.com account with the information you provided. We apologize for any inconvenience. Please email us the username, full name, email address, and any phone numbers that might be associated with the account. You may email them to *********************** Once we receive this information, we can locate your account and assist you with your concerns and issue. If we can help further, please let us know. Best Regards, ********** Customer Care Manager Stamps.com