Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get packages from Stamps.com that I did not order but I get billed for. How can I stop these shipments.

  Business Response

  Date: 06/12/2025

  Dear ********, 
  
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We apologize for the experience.
  
  Unfortunately, we were unable to locate a Stamps.com account with the information provided.  
  
  Please provide us the username of the account, ********************** account / invoice number, or the person's full name, email address, or phone number as registered on the account. 
  
  If you are receiving notifications regarding orders, we would like to clarify that Stamps.com is not a shipper.  We are a PC Postage provider.  The message that you received does not indicate that you have been charged for a Stamps.com product, but it may indicate that a possible Stamps.com customer is utilizing our service to ship a product to you. The possible customer has used our software's "E-mail Tracking Information" option to send delivery confirmation to you about an item that you ordered from them.  Unfortunately, we do not have any additional information about this possible order or customer.  
  
  If you are receiving unauthorized fraudulent transactions, please call our Trust and Safety team at the number below. 
  
  *Trust and Safety Phone Line - ************
  
  If we can help further, please let us know. 
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com has a practice that is deceptive, immoral, and unethical. It takes money from their customers without their knowledge or consent. The labels printed from Stamps.com have an expiration date which is hidden. Labels are only good for 7 days. Nowhere on the label is this evident. The only way you find it is 1) You experienced a lost package because they pulled the funding from the label. 2) You just happen to hover over a hidden "?" during the label printing process. No notice is given to the customer of the expired label. ********************** keeps any money you put toward the label unless you reach out to them within 30 days. But again, no notice that this needs to be done is given to the customer because no notice of expiration is ever provided. You just have to get lucky. This is such an unethical practice. Honestly, I question its legality. How much money is Stamps.com making in unclaimed refunds?

  Business Response

  Date: 06/09/2025

  Dear ****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Thank you for sharing your perspective.  Postage is funded directly to the **** and reflected in your account balance when added. Refund requests are subject to the rules and requirements of ****************************** third party carrier services,including the ***** In your history of print transactions, you will be able to request a refund for applicable unused postage and expired, unused **** label QR codes per the policy.  To clarify, postage funds are purchased from the ****, not Stamps.com.  Stamps.com is a neutral party in such transactions; we do not capture the funds for postage, and we do not make a margin on postage.
  
  As confirmed via previous communications, we have applied a courtesy postage credit of $25.00 to your postage balance. If you're currently logged into your account, please press the F5 key on your keyboard to update your postage balance. If you're not logged in, the credit will be reflected as soon as you log in. You will receive an email confirming this credit was applied in the next few minutes.
  
  Shipping Labels are intended to be used on the day of printing and the mailer is responsible for complying with current **** statutes and regulations.
  
  Per **** regulations, the print date must match the mail date, so if you do not intend to use the label, rest assured you can request a refund via the misprint/unused label process. It would not be refunded automatically. If there is a label you don't intend to use, e-refunds for **** shipping labels can be submitted within 28 days of the print date.  Misprinted or unused postage is not recoverable if the claim is not filed within this timeframe. 
  
  For further information, please see: *******************************************************************************************
  
  
  All misprint refund requests must be sent to,reviewed, and approved by the **** before being credited back to your Stamps.com postage balance account.
  
  e/Refunds with Shipping Labels typically take 2-3 weeks to process; Mail-in Refunds are generally processed within ***** weeks of receipt of claim. 
  
  If a misprint occurs when preparing postage,such as printing on the wrong side of a shipping label, you have the opportunity to immediately reprint select labels at no additional cost and requiring no refund request.
  
  We apologize for any inconvenience this process causes.
  
  We have step-by-step instructions at the links below:
  
  
  HOW TO REFUND STAMPS
  
  
  ********************************************************************
  
  
  HOW TO REFUND ENVELOPES & SHIPPING LABELS
  
  
  ********************************************************************
  
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  After much back and forth and subpar communication from the customer service department, it appears that the **** is the entity keeping all unclaimed refunds.  This is by no means a satisfactory resolution.  It still raises legitimate ethical questions, but does absolve Stamps.com of ultimate responsibilty for the misappropriated funds. However, Stamps.com needs to do more to make the process more transparent.  Like a simple and visible postage expiration date printed on labels.  
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not used this account in over a year, when I tried to cancel the account the system would not allow. They continued charging me, even when I called them to inform them of me no longer wanting to continue the subscription. I was just charged for a year of services I did not use.

  Business Response

  Date: 05/27/2025

  Dear *******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have issued a courtesy refund of $220.60 on 5/27/25.  We show that your account is closed.
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 
  We offer various means to cancel, including phone, email, and online options, and we are not aware of any issue preventing customers from canceling.  We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you requesting cancellation.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  To best serve our customers, we provide the terms for ********************** accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms (******************************************** ) on a single webpage during the registration process.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 05/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to find an email to email stamps.com for a while now. I signed up for the free trial and used it not even once. I get emails alot saying I have an oustanding balance and I never even used the program. I just want it zeroed out so I dont keep getting delcined transactions on my card even though I dont know the login or anythign to do with the program. At this point I cant find the customer serivce email so I cant even reach out to them. Very unprofessionaol that I searched for a good amount of time and couldnt even find an email to reach out to them.

  Business Response

  Date: 05/27/2025

  Dear ****, 
  Thank you for your inquiry. ** appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have closed your account and zeroed out your outstanding, unpaid balance. 
  
  **re sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 
  
  Customers may contact us via different methods: phone, email, and chat.  ** post our phone number at our website and our contact information is available here:
  
  **********************************************
  
  ** show that this account was fully activated on 8/18/24. To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name,mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also,you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  
  Your service fee is a flat fee that is not determined by how much postage you print. You can print as much as you want for the same flat rate.
  
  **re happy to answer your questions about our terms and conditions.
  
  To best serve our customers, we provide the terms for ********************** accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. ** believe in full disclosure, which is why we provide our terms ( ******************************************** ) on a single webpage during the registration process.
  
  During registration for a Stamps.com account,we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a **lcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  
  If we can help further, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com has continually tried to charge my card for all the way from 5$ to 60$ I even had to get a new card and now they have my new card number trying to charge me again I have never used this website ever in my entire life this website is fraudulent and should be shut down

  Business Response

  Date: 05/22/2025

  Dear *****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We apologize for the experience.
  
  Unfortunately, we were unable to locate a Stamps.com account with the information provided.  
  
  Please email us the username of the account, ********************** account / invoice number, or the person's full name, email address, or phone number as registered on the account. 
  
  If you are receiving unauthorized fraudulent transactions, please call our Trust and Safety team at the number below. 
  
  *Trust and Safety Phone Line - ************
  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my stamps.com account in February 2023, and then received a charge for $603.28 on May 5th 2025. I contacted them same day, the customer service *** apologized for the inconvenience, and told me I can expect a refund for that amount in 3-5 business days. I confirmed this amount and the card on file, and again received verbal confirmation of the incoming refund deposit. After 10 business days (today) without a refund, I called back. The customer service *** told me there were no pending refunds, the $603.28 was an accurate service charge, and I must have misunderstood the previous ***resentative - despite stating they have audio recordings of such interactions. I explained again that I have not used that account in more than two years, nor have I received any charges from stamps.com until May 2025. Despite their claim of it being an accurate charge, it is fraudulent. The account has not been active since February 2023. A $603.28 service charge 27+ months after stopping service, while having received no monthly ******** during that time, does not logically coincide with "accurate".

  Business Response

  Date: 05/20/2025

  Dear ****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have issued a refund of $622.76 on 5/19/25, as confirmed via email.  We show that your account is closed.
  
  We have reviewed your feedback and please rest assured that we will be reviewing the May 5, ******************* question. 
  
  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the inconvenience.
  
  We apologize for any misunderstanding.   We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any form of contact from you requesting cancellation on this account prior to May ******.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters,and calls.  All open accounts receive a charge regardless of usage. 
  
  Your service fee is a flat fee that is not determined by how much postage you print. You can print as much as you want for the same flat rate.
  
  If we can help further, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 05/29/2025

  Thank you, Stamps.com, for doing the right thing. 

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Using a free account and they just tried to charge me as service fee of 42 dollars

  Business Response

  Date: 05/20/2025

  Dear ****, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have zeroed out the outstanding balance of $42.78.  We show that you closed your account per your request.
  We apologize for any confusion on this issue.  We show that you had switched to the Subscription-Free Plan on 4/19/25.  However, we show that you had an unpaid,outstanding balance for previous cycles of service.  Switching to the free plan does not waive or zero out previous cycles of service under the paid plan you were previously on.  Again we apologize for the misunderstanding. 
  When a service plan change takes place, the new billing always goes into effect at the end of your next cycle.
  The charge you were seeing was for the old plan rate, the previous month of service.  We always bill at the end of our cycles, so the charge you are seeing is for the previous cycle of service.  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to receive invoices from stamps.com saying I owe them money. I signed up for the free trail in 2019 and cancelled it. I also called the company about 1 1/2 years ago to tell them to stop billing me. Finally had to cancel the credit card they were trying to bill me with so they could no longer attach charges. Literally there seems to be no way to cancel or stop this harassment. Now they say I owe them $115.00. I have never even used stamps.com not once!

  Business Response

  Date: 05/20/2025

  Dear ********, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have zeroed out the outstanding balance of $115.74 and closed your account. 
  We show that this account was fully activated on 4/07/2020.  We apologize for any misunderstanding.   We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you requesting cancellation.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:04/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using ********* being charged $19.99 per month and could not print the stamps. The company was informed and i requested that my account be closed. I have reached out to them via email for over a year and every month I am billed. This is Unprofessional and harassing and pain and suffering. Thank you

  Business Response

  Date: 05/01/2025

  Dear ********, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have zeroed out the outstanding balance of $279.86 and closed your account. 
  
  We take your concerns seriously and please rest assured that we will be reviewing the interaction in question.  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the inconvenience.
  
  We are sorry to hear that you had difficulties with our service.  Our Free Tech Line is available 6AM to 6PM, Monday through Friday at ************ to address any printing or technical issues our customers may be having.  Our Email Support Team is also available to address such issues. 
  
  We are sorry that we did not have the opportunity to assist you further with this issue.
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:04/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive sign up practices and cancellation policies. Didnt sign up for ongoing subscription but was placed in one. Followed all steps to cancel and yet it continues.

  Business Response

  Date: 04/30/2025

  Dear ***, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have issued a courtesy refund of $269.87 on 4/30/25.  We show that your account is closed.
  
  We do not bill without authorization and do not create accounts without consent.  We apologize for any misunderstanding regarding our fee structure. 
  
  We show that you cancelled your account with us on 4/23/25 with our phone representative.  We show that a final bill for the cycle of February 18, 2025 to March 04, 2025 occurred for $10.00.  We bill at the end of the cycle, not at the beginning. 
  
  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period,which ended on your account on 2/15/24. 
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes,NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing,plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  **********************