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Business Profile

Mailing Services

Stamps.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.14

Average of 363 Customer Reviews

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Review Details

  • Dorcas V

    Date: 03/02/2023

    We have been using Stamps.com for many, many years. We are totally satisfied with it's operation. We are even more satisfied with their prompt, courteous, helpful customer service.

  • Marie F

    Date: 02/28/2023

    Marie F

    Date: 02/28/2023

    Stamps.com applies a customer-service based approach. In all my interactions online, I have received pleasant and helpful responses and issues were easily resolved. Stamps.com is user-friendly and makes my job easier!

    Stamps.com

    Date: 03/03/2023

    Dear *****, Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs. If there is anything we can do to further assist you, please do not hesitate to contact us at *********************** We will do our best to meet your needs and respond to your inquiry within 24 business hours. We look forward to serving you for many years to come.Sincerely,******************* ************* Manager **********************

  • Wendy G

    Date: 02/27/2023

    Wendy G

    Date: 02/27/2023

    Took his time to help me in getting what i needed and was very patient and before letting me go still asked if that what all I needed which was very thoughtful.

    Stamps.com

    Date: 03/03/2023

    Dear *****, Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs. If there is anything we can do to further assist you, please do not hesitate to contact us at *********************** We will do our best to meet your needs and respond to your inquiry within 24 business hours. We look forward to serving you for many years to come.Sincerely,******************* ************* Manager **********************

  • Jonathan A

    Date: 02/27/2023

    Jonathan A

    Date: 02/27/2023

    First off there is no way to know which side of the label will be printed on. Top or bottom, it's random and no way to know. The last label I printed on label paper ended up printing in the middle. Then I tried to cancel. Apparently they don't like people to cancel. They have it set up so that to cancel you have to talk with them on the phone first, only they don't pick up. I just waited 10 min on hold for them to pick up. They never did. So apparently I have to cancel by reporting it to my credit card company and having them cancel it for me. Super poor customer service. Decent savings but not worth the trouble. They get 1 star because they make it impossible to cancel and I'm upset that I literally have to report it as theft to my credit card company in order to cancel my account. Hopefully they fire whoever is managing this deceptive nonsense.

    Stamps.com

    Date: 03/03/2023

    Dear ********,Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are sorry to hear that we were not able to meet your needs.If there is anything we can do to further assist you, please do not hesitate to contact us at *********************** We will do our best to meet your needs and respond to your inquiry within 24 business hours. Sincerely,******************* ************* Manager **********************

  • Robert M

    Date: 02/22/2023

    Robert M

    Date: 02/22/2023

    Very well versed in handling my problem, and all is back together after another catastrophic computer failure do to ********* user beta testing FAILURE.

    Stamps.com

    Date: 03/03/2023

    Dear ******, Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs. If there is anything we can do to further assist you, please do not hesitate to contact us at *********************** We will do our best to meet your needs and respond to your inquiry within 24 business hours. We look forward to serving you for many years to come.Sincerely,******************* ************* Manager **********************

  • tom g

    Date: 02/22/2023

    excellent customer service, issue resolved, back in business and will get mailing once again.

  • Richard C P

    Date: 02/22/2023

    I contacted them I was able to get it corrected. The customer service was great. I am a small business I have been pleased with STAMPS.COM for quite a few years A real person answers the phone every time. Also that person knows the answers

  • Mike D.

    Date: 02/22/2023

    Mike D.

    Date: 02/22/2023

    Stamps.Com is just what I needed for my new start up professional business. Easy to use interface and super convenient.

    Stamps.com

    Date: 03/03/2023

    Dear ****, Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs. If there is anything we can do to further assist you, please do not hesitate to contact us at *********************** We will do our best to meet your needs and respond to your inquiry within 24 business hours. We look forward to serving you for many years to come.Sincerely,******************* ************* Manager **********************

  • Timothy J

    Date: 02/18/2023

    Stamps.com. was very informative and very patient. The lady was very considerate and very patient. She knew just what I needed and was a very good communicator.

  • James S

    Date: 02/17/2023

    fast and easy. saves me a trip to the **

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