We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mailing Services

Stamps.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.14

Average of 363 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • JOHN J

    Date: 02/17/2023

    when i am trying to enter the program has occurred numerous times. Usually, after 4 or 5 times (using the temporary password sent to me0 cI finally get n. Of course, that means I have to keep changing my password, Very frustrating.

  • James B

    Date: 02/14/2023

    James B

    Date: 02/14/2023

    Of all the organizations I have coupled with for the benefit of my practice, Stamps.Com has to be the very best. It is simple to use, easy to understandm, help is always available if I am ever stumped on some issue. Stamps.Com answers the phone immediately wheneven I have called with a quesiton or problem - none of that nasty hold music like so many big companies use (probably to get people to hang up).The program is very easy to understand and use. Couldn't ask for anything more other than several other companies I have to use that do not have any of the beneficial helpful oprerations that Stamps.Com has. Thank you.

    Stamps.com

    Date: 04/11/2023

    Dear *****, 
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com.  Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.  
    If there is anything we can do to further assist you, please do not hesitate to contact us at **********************.  We will do our best to meet your needs and respond to your inquiry within 24 business hours.  
    We look forward to serving you for many years to come.
    Sincerely,
    ******************;
    Customer Care Director 
    **********************

  • peggy b

    Date: 02/14/2023

    peggy b

    Date: 02/14/2023

    We have been with Stamps.com for over 8 years. Everything was working great and in November of 2022 we had $80 worth of stamps that mis-printed because of a printer malfunction. We followed the instructions on how to get a refund for the stamps. This was all completed in November on the same day the misprint occurred. We received notice from Stamps.com that the misprinted postage stamps had been turned over to **** for final approval. We heard nothing for 3 months. We finally emailed **************** at ********************** and they replied asking ** for more information regarding our account. We called them on the phone to clear this up person to person. The customer service gal that we spoke to gathered all the information she needed to find our account. She found the email from ** and their email response back to **. After checking with several people on her end, she said that they were going to look into this matter further with **** but as a curtesy to **, they refunded all the money back into our Stamps account. We were very pleased with the service we received today!

    Stamps.com

    Date: 04/11/2023

    Dear *****, 
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com.  Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.  
    If there is anything we can do to further assist you, please do not hesitate to contact us at **********************.  We will do our best to meet your needs and respond to your inquiry within 24 business hours.  
    We look forward to serving you for many years to come.
    Sincerely,
    ******************;
    Customer Care Director 
    **********************

  • Catherine F

    Date: 02/13/2023

    Catherine F

    Date: 02/13/2023

    My office had a huge postage meter. Now that I have closed the office, Stamps.com replaces that expensive in-office device. I needed help to start using it, but once set up with the help of a very knowledgeable (and patient) customer service representative, I am grateful to have a pseudo-postage meter back in my world! I am a new user, so time will tell, but so far so good.

    Stamps.com

    Date: 04/11/2023

    Dear *********, 
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com.  Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.  
    If there is anything we can do to further assist you, please do not hesitate to contact us at **********************.  We will do our best to meet your needs and respond to your inquiry within 24 business hours.  
    We look forward to serving you for many years to come.
    Sincerely,
    ******************;
    Customer Care Director 
    **********************

  • Michelle L

    Date: 02/13/2023

    Michelle L

    Date: 02/13/2023

    The gentleman that helped me today was kind and professional. Very happy w/his help.

    Stamps.com

    Date: 04/11/2023

    Dear ********, 
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com.  Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.  
    If there is anything we can do to further assist you, please do not hesitate to contact us at **********************.  We will do our best to meet your needs and respond to your inquiry within 24 business hours.  
    We look forward to serving you for many years to come.
    Sincerely,
    ******************;
    Customer Care Director 
    **********************

  • Cindy H

    Date: 02/08/2023

    I have been using Stamps.com for 8 years. They are always there when I need them and actually have a real person to answer the phone without going thru a bunch of steps to even get there. They are very responsive thru email as well. I highly recommend and trust Stamps.com and will continue to use them.

  • Pamela M.

    Date: 02/08/2023

    Very happy using Stamps.com. The website is very easy to use and navigate. It keeps a history of every transaction. I had an issue with my printer which caused my balance to deplete, but once I contacted them I was able to get it corrected. The customer service was great. I am a small business and this is so helpful so I am not running back and forth to the post office. I recommend them highly.

  • Tina M

    Date: 02/08/2023

    I have been pleased with STAMPS.COM for quite a few years because I do not have to go to the post office. I am able to customize my stamps, make mailing labels, and prepare packages from my home office.
    The customer service has always been knowledgeable, efficient, and helpful with any inquiries I may have and to correct any of my errors.

  • Terence C

    Date: 02/07/2023

    Very professional, the people take their time to help you.

  • David P

    Date: 02/07/2023

    Spoke to a customer rep yesterday and got the problem solved.
    So far the service has been great, but I have only been a customer less than a month

Stamps.com is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.