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Stamps.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.17

Average of 416 Customer Reviews

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Review Details

  • Alexis Y

    Date: 05/18/2022

    Alexis Y

    Date: 05/18/2022

    I just signed up with stamps.com yesterday. I am not very tech savvy, so I had to call customer service this morning. The woman that I spoke to was extremely nice and knowledgeable. I have already ordered my 1st 100 sheets of stamps and I'm so excited for them to arrive. I was intimidated at first, but since talk with a CSR, I'm confident that I will do this correctly. I will never go back to the post office again!!

    Stamps.com

    Date: 05/19/2022

    Dear Alexis,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • Maureen D

    Date: 05/17/2022

    Maureen D

    Date: 05/17/2022

    I cancelled my account via phone many months ago only to find out that I was still being charged monthly. When I discovered this and called the company, I was told I had canceled my account only a month ago via phone call - absolutely untrue. I have not had any contact with this company recently until I found the unauthorized charges. I have no idea how and why I was lied to regarding my contact (or lack of) with stamps.com, not to mention the fact that I've been paying for a service that I not only don't use but was cancelled. Sounds to me like the individual that supposedly cancelled my account as requested did not do so and now is lying about a supposed phone that did not take place just a month ago.

    Stamps.com

    Date: 05/17/2022

    Dear Maureen,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are sorry to hear that we were not able to meet your needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • Anita L

    Date: 05/16/2022

    It has been so nice to have the stamp machine at home to mail my journals from home. That along with my customized bubble mailers has allowed my ministry to represent in a professional way to the public! I love it!

  • Deborah J

    Date: 05/16/2022

    Deborah J

    Date: 05/16/2022

    Good response when I called by a truly excellent expert. I suggested that she receive a raise as Stamps.com needs to keep her!

    Stamps.com

    Date: 05/17/2022

    Dear Deborah,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • David V

    Date: 05/16/2022

    David V

    Date: 05/16/2022

    I have been using this product for many years and have never had an issue. Suddenly because of a stupid error on my part thinks seem to break down. After a long discussion with Customer Service and the Technical people we discovered the error. It was fixed. The people I worked with were very patient with me and were not upset when we found the error. I like this outfit.

    Stamps.com

    Date: 05/17/2022

    Dear David,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • Aaron D

    Date: 05/16/2022

    Aaron D

    Date: 05/16/2022

    These 5-star reviews MUST be fake. All I've found elsewhere online are reports of being scammed by this company. Same thing happened to me: I got signed up for a recurring charge of $17.99 a month! During signup, they bury the fine text that you'll be charged and it's not clear at all that you're signing up for a membership. Even the confirmation emails state nothing about the membership. Luckily, they refunded me after four months of not using their service. Do NOT use Stamps.com.

    Stamps.com

    Date: 05/17/2022

    Dear Aaron,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are sorry to hear that we were not able to meet your needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

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