Reviews

This profile includes reviews for Guthy-Renker, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Guthy-Renker, LLC

  100 N Pacific Coast Hwy #1600 El Segundo, CA 90245-5654

  
• 

  GRC Vitamins

  41550 Eclectic Street #200 Palm Desert, CA 92260

• 

  Guthy-Renker

  Palm Desert, CA 92260

• 

  Guthy Renker

  PO Box 8982 Madison, WI 53708

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  Crepe Erase

  415500 Eclectic ST STE 200 Palm Desert, CA 92260

Review Details

• Review fromStephen Z

  Date: 12/01/2023

  1 star

  Stephen Z

  Date: 12/01/2023

  Purchased what I believed to be a one time delivery of facial products for $65 from Crepe Erase and woke up this morning to a PayPal notification of pending charges for $108.20 from Crepe Erase (Guthy Renker) for a subscription I was not aware I consented to. I contacted Crepe Erase and was told they could not cancel my order as it has been shipped. This was a Sunday and I questioned how this could be possible as the money has not yet been removed from my financial institution. She said it was not possible and I would need to ship the product back at my expense for a refund once the product was received. I said fine and paid the $108.20 but made sure they cancelled any future deliveries. Now I am being told that the $108.20 was a partial payment and I still owe $216.36. I an a professional Corporate Purchasing Manager for 20 years and if I can't see this scam, I understand why there are so many complaints. This business works with extremely deceptive tactics and tricks you into subscribing at an outrageous cost and makes it very difficult to understand what you are agreeing to. They should be banned from doing business!! Please do not ever order from them. I will be posting this on all my Media Feeds.

  Guthy-Renker, LLC

  Date: 12/19/2023

  Dear *******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.

  
  Our records reflect that you enrolled online for automatic shipments of Crepe Erase on 9/15/23 with your purchase of a 30-day introductory supply.
  
  We do make every effort to be forthcoming regarding our promotions and offers for Crepe Erase: as part of their initial purchase, customers enrolling in the Crepe Erase member program are informed they will receive automatic shipments until they cancel or make changes to their membership.  The information regarding the terms of the online offer and the continuity program are clearly stated at on our website before an offer is selected; again in bold print in the shopping cart prior to any personal information being entered and lastly, in order to finalize a membership purchase, customers must check a box that states: By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide.  The products are also shipped with information reiterating the terms and benefits of membership, including the next scheduled shipment date. We regret if you found the offer unclear in any way.
  
  Just to note, we do offer one-time purchase options on our website as well as by phone, so you can order without subscribing.  However, customers who choose to place one-time orders are only offered our retail prices. Replenishment customers are offered many great benefits including discounted prices, free gifts, the ability to customize future shipments, and the ability to customize shipping frequency.
  
  On 10/15, per the terms of the agreement, your 2nd shipment (a 90-day full-sized supply, with cost split into 3 payments) began processing for delivery as scheduled. We received an approved payment authorization from PayPal at this time.
  
  On 10/16, per your request, your account was cancelled.  Information was provided regarding your 2nd shipment, remaining payments, and the 60-day satisfaction guarantee available since orders that have processed for delivery at the time of cancelation cannot be prevented from shipping and will continue to bill until paid in full or returned for credit.
  
  On 11/17, the 2nd payment for your 90-day replenishment shipment was charged as scheduled as no return had been received.   PayPal reversed this payment; while this chargeback created a credit in your favor with your financial institution, it restored the payment as due and payable.  At this time the auto past due billing process was activated to send monthly notices advising of the balance.
  
  Although our records do not reflect any returns received on your account to present date, as a gesture of goodwill the remaining balance has been cleared.
  
  Your Crepe Erase account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromDONNA B

  Date: 11/24/2023

  1 star

  DONNA B

  Date: 11/24/2023

  DO NOT PURCHASE. I HAVE BEEN ON CHAT FOR OVER 30 MINUTES TRY*** TO CANCEL MY SUBSCRIPTION. THEY WONT CANCEL AND KEEP HASELL *** ME AND TRY*** TO SEND MORE PRODUCTS TO KEEP ME INTERESTED. HORRIBLE COMPANY

  Guthy-Renker, LLC

  Date: 12/13/2023

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  Our records reflect that you enrolled online for automatic shipments of Crepe Erase on 5/17/23 and received a total of three shipments.
  
  On 11/24, per your Live Chat request your account was cancelled.  Information was provided regarding the balance due for your 3rd shipment delivered in October.  As a courtesy the remaining balance was cleared prior to a return being received.  
  
  We regret to learn that you found the cancellation process difficult. On reviewing your chat, we note that you were offered information about options for membership management prior to connecting with a Live Chat Agent.  We do want to ensure members are aware of all of their options and benefits available with our flexible membership program, as auto-delivery is a convenient and affordable way to achieve and maintain your skin care goals; additionally, we want to ensure that customers are able to clarify any questions at the time cancellation is processed.
  
  We appreciate your feedback about your experience, as we strive to provide only the highest quality products and service.
  
  Your Crepe Erase account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromTheresa C

  Date: 11/21/2023

  1 star

  Theresa C

  Date: 11/21/2023

  Horrible company! I ordered a sample and received a box full of things I did not order. I canceled any further orders. Next thing you know, I receive a notice of shipment for $238 worth of product I never ordered. I canceled again and removed my payment option. They continued to attempt to hit my credit card. Then they shipped the $238 worth of unordered product and sent me a bill! I hate companies like this, regardless of whether the product is good or not, this is a horrible way to do business.

  Guthy-Renker, LLC

  Date: 12/13/2023

  Dear *******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Crepe Erase on 10/3/23 with your purchase of a 30-day introductory supply.  Your initial order was sent 10/4 and billed in full when shipped.
  
  We do make every effort to be forthcoming regarding our promotions and offers for Crepe Erase: as part of their initial purchase, customers enrolling in the Crepe Erase member program are informed they will receive automatic shipments until they cancel or make changes to their membership.  This information is provided in bold print in the shopping cart prior to any personal information being entered. Additionally, in order to finalize their membership purchase, customers must check a box that states: By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide.  The products are also shipped with information reiterating the terms and benefits of membership, including the next scheduled shipment date. We regret if you found the offer unclear in any way.  
  
  On 11/5, your 2nd shipment (a 90-day full-sized supply, with cost split into 3 payments) began processing for delivery per the terms of the agreement at which time we received a payment authorization for the 1st payment from PayPal. The shipment was sent but when we attempted to finalize the approved payment the request was declined by PayPal. At this time the auto past due billing process was activated to send monthly notices advising of the balance.
  
  On 11/21, per your request your account was cancelled.  Information was provided regarding the balance due for your 2nd shipment and the 60-day satisfaction guarantee available.  As a courtesy a pre-paid return label was issued to assist with your return to clear the balance.  Please be advised that our records do not reflect any calls received from the phone number provided with your order nor any other contact received in reference to your account either before or since 11/21.
  
  Your return was received and processed 12/4 at which time credit was issued to clear the balance.
  
  Your Crepe Erase account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromLatha G

  Date: 11/06/2023

  1 star

  Latha G

  Date: 11/06/2023

  I purchased a $64.75 one-time product package and charged on September 14, 2023, via my PayPal account. On October 16, 2023, the company automatically charged my PayPal account without my permission $275.21. This company has committed fraud by falsifying unwanted purchases by auto-enrolling me to an unknown subscription with this company. When attempting to contact the company and request the money, they did all but admitted to their crocked actions by offering to provide me with a discount of 20% if I kept the product. If the representative had not mentioned the "next" delivered was not until January **** - I would not have known this fraud was going to continue. I was adamant about having my name removed from their listing and cancel anything they were not approved to do in my name. I had to call back 3 more times to assure this fraudulent activity was cancelled. This was also reported to PayPal, however per *************************** falsified auto subscription PayPal Denied my request to refund my money. Therefore, I have been left with no choice but to report this company for the Thieving activities in which they continue to conduct.

  Guthy-Renker, LLC

  Date: 11/21/2023

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Perricone Cold Plasma Sub-D 9/14/23 with the purchase of an introductory 30-day kit.
  
  We make every effort to be forthcoming regarding our promotions and offers for Perricone Cold Plasma Sub-D via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program is clearly stated on the order page of our website before any offer is selected and also provided in the shopping cart prior to any personal information being entered.  More specifically the offer your purchased stated: One month after your first order is shipped, and then every three months thereafter, you will be sent a new full-size supply of Sub-D **** & Neck Deluxe System. Each shipment will be charged $239.85 plus $14.97 for shipping and handling charges to the payment method you provide today, unless you cancel. There is no commitment and no minimum to buy. All orders are subject to applicable sales tax.  Also, before customers may finalize their purchase, they must check a box that states they agree to the terms of the purchase. We regret if you found the offer unclear in any way.
  
  On 10/16, per the terms of the offer, your first full-sized shipment was sent as scheduled.  
  
  Per your phone request on 10/20, your subscription was cancelled.  Information was provided regarding the full-size shipment still in transit.  You were offered a 20% refund off the total cost of your 2nd shipment as a courtesy but when declined return instructions were provided.  On 10/23, we received a notification from PayPal of your dispute.
  
  We received your call on 10/27 about return instructions.  Our records reflect that a 20% refund was again offered, and this time accepted rather than returning the full-size shipment.  The attempted refund was declined due to the PayPal dispute  in process.
  
  On 11/2 per your phone inquiry, information about the declined refund and dispute was provided.  At the time of your call, we had not received notification from PayPal regarding the resolution of the dispute and were unable to issue a refund until the dispute was resolved.  
  
  After recently receiving notification from PayPal that the dispute was settled in our favor, the promised 20% refund was issued on 11/21. Please allow 3 - 5 business days for the funds to post.
  
  We appreciate your feedback about your experience, as we strive to provide only the highest quality products and service.  Your Perricone Cold Plasma Sub-D account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromDeeDee M

  Date: 11/06/2023

  1 star

  DeeDee M

  Date: 11/06/2023

  CrepeErase as a company is HORRENDOUS!! I am being charged monthly for product I have not ordered, They will NOT let me CANCEL my perceived subscription. I was told directly by their phone representative that it takes more than four months for the product to begin working BUT the money back guarantee is only 90 days!!!! I have spent two miserable months trying to cancel the **** SHIP that I NEVER agreed to!!! I have now filed a complaint with my state attorney general. I was told by my credit card provider that I have get get a new **** card # in order to stop this INSANITY! This is a scam and all for a product that does ABSOLUTING NOTHING to fix crepey skin. BUYER BEWARE!!!

  Guthy-Renker, LLC

  Date: 11/17/2023

  Dear ******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Crepe Erase on 8/14/23 with your purchase of a 30-day introductory supply.  Your initial order was sent 8/15 and billed in full when shipped.
  
  We do make every effort to be forthcoming regarding our promotions and offers for Crepe Erase: as part of their initial purchase, customers enrolling in the Crepe Erase member program are informed they will receive automatic shipments until they cancel or make changes to their membership.  This information has not been made uneasy to read and is provided in bold print in the shopping cart prior to any personal information being entered. Additionally, in order to finalize their membership purchase, customers must check a box that states: By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide.  The products are also shipped with information reiterating the terms and benefits of membership, including the next scheduled shipment date. We regret if you found the offer unclear in any way.  
  
  On 9/18, your 2nd shipment (a 90-day full-sized supply, with cost split into 3 payments) was sent as scheduled.  The 1st payment was charged at this time. the 2nd on 10/19 as scheduled.    
  
  On 9/27, we received your request to cancel, since you mention you wanted time to see if the product worked; you were advised that the next shipment was not scheduled until 12/20.  Our records indicate that you agreed to leave the account active to allow more time to make a decision after additional use.   Information was provided regarding the remaining two payments for your 2nd shipment and the 60-day Money Back Guarantee which would expire 11/7.  
  
  On 11/6, we received your phone inquiries regarding your account.  During your initial call your account was cancelled per your request.  Information was provided regarding the total cost and remaining payment scheduled for your 2nd shipment. An extension of the 60-day Guarantee was offered but the  call ended before that could be confirmed.  During your second call your cancellation and the extension to the *** were confirmed; return instructions were provided.  
  
  We regret to learn you were not satisfied with the results you saw when using Crpe Erase.  As with any beauty product results vary per individual.  Even though it may seem like crpey skin appeared overnight, it took years to get that way, so we advise users to be patient and allow the product time to take effect. Some customers may see instant results, or it may take up to 60 days with consistent twice daily usage as recommended.  Every shipment is covered by our 60-day (empty bottle) satisfaction guarantee.
  
  Although your return has not yet been received, as a gesture of goodwill, the remaining balance has been cleared.   
  
  Your Crepe Erase account remains closed, and nothing further will be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromElysabeth M

  Date: 11/06/2023

  1 star

  Elysabeth M

  Date: 11/06/2023

  SCAM - AVOID!!!!!! They sign you up for monthly shipments and then don't cancel your account and keep shipping you things and charging you money. Product is gross smelling, doesn't do anything.

  Guthy-Renker, LLC

  Date: 11/15/2023

  Dear *********,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Crepe Erase on 822/23 with your order for a 30-day introductory supply.  Your initial order was sent 8/25 and billed in full to the credit card provided.
  
  We do make every effort to be forthcoming regarding our promotions and offers for Crepe Erase: as part of their initial purchase, customers enrolling in the Crepe Erase member program are informed they will receive automatic shipments until they cancel or make changes to their membership.  This information has not been made uneasy to read and is provided in bold print in the shopping cart prior to any personal information being entered. Additionally, in order to finalize their membership purchase, customers must check a box that states: By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide.  The products are also shipped with information reiterating the terms and benefits of membership, including the next scheduled shipment date. We regret if you found the offer unclear in any way.  
  
  Also, just to note, there are different fragrance choices available.  Your account reflects that you purchased our fragrance-free products which means no additional fragrances have been added to cover the scents of the naturally derived plant extracts and super hydrators included in the formula such as ****, apple, sage, cocoa butter, etc.  Many of our customers have found they prefer the light scent of citrus in our Ultra formula.
  
  On 9/25, your 2nd shipment (a 90-day full-sized supply, with cost split into 3 payments) was sent as scheduled.  The 1st payment was charged at this time.   
   
  Per your Live Chat request, on 9/29, your account was cancelled.  Information regarding the remaining payments scheduled for your 2nd shipment and return instructions were provided to take advantage of the 60-Day Money Back Guarantee available. Although cancelling stops future shipments it does not cancel the balance due for orders already shipped prior to cancellation.  They will continue to bill until paid in full or are returned for credit within the 60-Day satisfaction guarantee.
  
  On 10/26, the 2nd payment for your 2nd shipment was charged as scheduled.
  
  On 11/6, we received your phone inquiry regarding your return.  You informed us that you had refused the shipment.  Although our records did not reflect any returns had yet been received, as a courtesy a refund was issued, and the remaining balance cleared.  We ask that allow 3 -5 business days from the issued date for the refunds to post.
  
  Please be advised that unfortunately refusing a shipment or returning via "Return to Sender" - without verifiable proof of mailing - can result in unpredictable transit times and may also result in a package never being received back to our facility to process a return credit.
  
  Rest assured your Crepe Erase account remains closed, and nothing further will be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromBarberie H

  Date: 11/06/2023

  1 star

  Barberie H

  Date: 11/06/2023

  I purchased the Perricone Sub-D introductory offer at their enticing price. Looking back, in small print, it states I will be "enrolled in an auto-delivery program." and that details re: price and details will be on the order summary. This information is at the very bottom of the purchase order summary, which most people will not see. After charging my initial introductory purchase, my bank notified me, several days later, of a second Perricone attempt to charge my card. The bank cancelled my debit card and replaced it. One month later, I was charged for a full price order.( It was charged on my NEW card number, which is a little concerning). I didn't receive an email regarding this purchase. I saw it on my bank statement. I am submitting this review to warn consumers of misleading marketing, and potentially shady business practices.

  Guthy-Renker, LLC

  Date: 11/21/2023

  Dear ********,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Perricone Cold Plasma Sub-D 10/2/23.  Your initial order (a 30-day introductory supply) was shipped and billed the next day.
  
  We make every effort to be forthcoming regarding our promotions and offers for Perricone Cold Plasma Sub-D via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. As you stated, customers are informed that they will receive automatic replenishment shipments until they contact customer service to cancel or make changes to their membership.  The information is provided three times before an order can be submitted.  First at the top of order page on our website before an offer is selected; 2nd in the shopping cart prior to any personal information being entered; and a 3rd time beside the empty box that must be checked before a purchase can be submitted.  That box states: By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide.   We regret if you found the offer unclear in any way.
  
  On 11/2, your 2nd shipment (a full-size kit) was sent and billed in full as scheduled.  On 11/3 per your request your subscription was cancelled.  Information was provided about the 2nd shipment in transit.
  
  If you would like to take advantage of the 60-Day Money Back Guarantee available for your 2nd shipment, you can simply return the product(s) - even if empty - within 60 days of receipt, for a full refund of your purchase price (less s&h) by following the instructions on our website.
  
  Your Perricone Cold Plasma Sub-D account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************

• Review fromJennifer L

  Date: 10/30/2023

  1 star

  Jennifer L

  Date: 10/30/2023

  Beware of "introductory price" offers, because they will automatically sign you up for a subscription at a much higher price without you having to create an account or anything. I bought a jar of cream by PerriconeMD for $70 and a month later was charged over $220 for a subscription I never agreed to. I found an email with a very ************** number at the bottom that I called and was able to cancel the subscription, but I now have to return this second shipment at my own expense and hope that they actually process my refund. This is infuriating and I will NEVER purchase any products from either of these companies again.

  Guthy-Renker, LLC

  Date: 11/15/2023

  Dear ********,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Perricone Cold Plasma Sub-D on 9/30/23 with your order for a 30-day introductory supply of Sub-D **** & Neck Firming Duo with Cold Plasma Sub-D+.

  
  We do make every effort to be forthcoming regarding our promotions and offers for Perricone Cold Plasma Sub-D: as part of their initial purchase, customers enrolling in the Perricone Cold Plasma Sub-D member program are informed prior to submitting an order that one month after the first order is shipped, and then every three months thereafter, they will receive automatic shipments of a full size (90-day) supply until they cancel or make changes to their membership.  This information has not been made uneasy to read and is provided prior to any personal information being entered. Additionally, in order to finalize their membership purchase, customers must check a box that states they agree to the provided terms of the purchase. We regret if you found the offer unclear in any way.  
  
  On 10/30, per the terms of the offer, your first full-sized shipment was sent as scheduled.  Also, per your request, your account was cancelled.   We received an approved payment authorization from PayPal prior to shipping the kit but when we attempted to finalize the previously authorized payment as a charge after the shipment had been sent, PayPal declined the payment request.  Therefore, no funds were transferred to us to refund.  Since procedures vary amongst financial institutions, you may want to check with PayPal in terms of how it handles authorizations.
  
  Your Perricone Cold Plasma Sub-D account remains closed, with nothing further to be shipped.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromPatricia S

  Date: 10/16/2023

  2 stars

  Patricia S

  Date: 10/16/2023

  Should have checked BBB first. Called and cancelled all future shipments. I was never able to successfully sign into my account. Tried multiple times every month for five months, always receiving error messages. Tried using a different browser, resetting password multiple times, nothing worked. There is still one more (November) billing left for the second, 'every three month' automatic shipment I received in September - for which I received no "heads up" email. Reputable companies offering automatic renewals or shipments usually notify customers of those upcoming renewals or shipments, and/or their associated ********, reminding customers should they need or want to make changes to their subscription. Did not receive any such communication; only the initial thanks for the initial order, followed by multiple sales and discount offers in my inbox. For the record, ******, the customer care team member I spoke with in **************** at the number they provide, was a trooper. She did her job well. My background is in **************** Mgmt and this gal is worth her weight in gold. She exhausted every bullet point at her disposal. There is nothing she could have said that would have changed my mind, however; I am that dissatisfied with the company. To her credit, I initiated the cacellation call today at 11:16am and the requested confirmation email hit my inbox less than 20 minutes later at 11:34am.My dissatisfaction is not with the product overall. I think the products are, on average, pretty good; it's more the online website and business practices I have the most problem with. When I couldnt sign in to my account, I ran a "Blacklight" scan of crepeerase.com that found 49 ad trackers and 69 Third-Party Cookies, ridiculously higher than the respective averages of 7 and 3. (Perhaps the website didnt like my security program.)After all is said and done, I prefer to spend money with companies that treat their customers with more respect as a matter of course.

  Guthy-Renker, LLC

  Date: 10/23/2023

  Dear ********,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Crepe Erase on 6/1/23 with your order of a full size 90-day introductory kit.  Your initial order was shipped that day.  On 9/6, your 2nd shipment (also a 90-day supply, with cost split into 3 payments) was sent as scheduled.  The 1st payment was charged at this time; the 2nd was charged 10/7.     
  
  Per your phone request, your account was cancelled 10/17.  We regret that we were unaware prior to your cancellation request of any difficulty you had accessing your online account since we do have support staff available to assist with that issue.  Just to note, once a membership is cancelled the online account access is also canceled.  
  
  At this time, we do not send email notifications prior to every auto-shipment, however the next scheduled shipment date is included on the packing slip/invoice enclosed with each shipment.  In addition, one of the benefits of membership is 24/7 access to your account online where you can view the next ship date, postpone your next shipment, view your order status and history, and choose the products you receive in your shipments.
  
  As a gesture of goodwill, the November payment remaining for your 2nd shipment has been cleared.  
  
  Thank you for taking the time to complement the customer service agent who assisted you with your cancellation; that information has been forwarded to her direct supervisor.  We appreciate your feedback about your experience, as we strive to provide only the highest quality products and service.
  
  Your Crepe Erase account remains closed, and nothing further will be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromDebra G

  Date: 10/07/2023

  1 star

  Debra G

  Date: 10/07/2023

  Have been trying to fight these folks for several months over a return credit I have never received. They Claim they never received the retun and therefore refuse to refund my money. Any phone numbers lead to busy signals all of the time. No attempts to work with me or contact me. Dont use these folks!

  Guthy-Renker, LLC

  Date: 10/11/2023

  Dear ****
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Perricone Cold Plasma Sub-D 5/22/23.  Your initial order (a 30-day introductory supply) was shipped the next day.
  
  On 6/21, your 2nd shipment (a full-size replenishment kit) was sent as scheduled and charged in full to the PayPal account on file.
  
  We regret to learn that you had difficulty contacting us. Our records do not reflect any calls received from the phone number provided with your order nor any other contact received in reference to your account before or since 9/11/2023.  Our website, www.subd.com, offers options to contact us via phone or chat. Please be advised that Perricone MD products are also available via multiple retail stores, online at www.perriconemd.com, and via QVC - all of which maintain separate customer databases and would not have had access to account information for membership orders placed at subd.com.
  
  On 9/11, a support staff member attempted to reach out to you by phone, when your request was forwarded to us from another retailer/customer service center.  At this time our records do not reflect any returns.  A message was left with our direct contact information.
  
  On 9/21, your 3rd shipment (another full-size kit) was sent and billed as scheduled.
  
  On 9/25, PayPal initiated a dispute for the 6/21 payment received for your 2nd shipment (sent 6/21).  At this time this dispute has not been resolved.
  
  On 10/11 your account was cancelled due to the dispute.  A pre-paid return label was emailed to you to assist with the return of your 3rd shipment if you would like to take advantage of the 60-day Money back guarantee.  Please include your contact information and the order number with any returns.
  
  Your Perricone Cold Plasma Sub-D account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director