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This profile includes reviews for Guthy-Renker, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Guthy-Renker, LLC

  100 N Pacific Coast Hwy #1600 El Segundo, CA 90245-5654

  
• 

  Guthy Renker

  PO Box 8982 Madison, WI 53708

• 

  GRC Vitamins

  41550 Eclectic Street #200 Palm Desert, CA 92260

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  Guthy-Renker

  Palm Desert, CA 92260

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  Crepe Erase

  415500 Eclectic ST STE 200 Palm Desert, CA 92260

Review Details

• Review fromElizabeth G

  Date: 07/31/2023

  1 star

  Elizabeth G

  Date: 07/31/2023

  First of all. They get you sucked into their subscription with a low cost starter kit.Then, with NO additional notification, not a text, email or any kind of common form of communication...the charge $272 to send the "full size" order to you. Now, I'm not poor and I'm not rich, but the fact that I'm charge that much for something with ZERO communication in this modern day is not acceptable to me!I called about the charge and was told that there is NO WAY to stop the delivery, even though its been 24 hours and the charge is still pending on my credit card??? I received the product and promptly returned it...having to wait to get my money back. Then, they charged $16 because I returned it?? Bad, bad, bad customer experience. Why not delay the delivery for ***** hours OR at minimum, send a freaking email !! letting people know they are about to drop a bunch of money for something. I don't care if its skin care or car parts or gum! A notification should go out BEFORE, the item is shipped. BAD, BAD customer experience. Also, I called today to cancel....again....because I was charged....again...and still NO email. No TEXT...nothing to confirm the cancellation. This is 2023 people...send an email....

  Guthy-Renker, LLC

  Date: 09/08/2023

  Dear *********,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  Our records reflect that you enrolled online for automatic shipments of Perricone Cold Plasma Sub-D 2/28/23.

  
  We make every effort to be forthcoming regarding our promotions and offers for Perricone Cold Plasma Sub-D via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered.  Before customers may finalize their purchase, they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership, cost, and next shipment date. We regret if you found the offer unclear in any way.   More specifically the offer your purchased states: One month after your first order is shipped, and then every three months thereafter, you will be sent a new full-size supply of Sub-D **** & Neck Deluxe System. Each shipment will be charged $239.85 plus $14.97 for shipping and handling charges to the payment method you provide today, unless you cancel. There is no commitment and no minimum to buy. All orders are subject to applicable sales tax.

  
  Your initial order (an introductory 30-day kit) was shipped on 3/1.  Per the terms of the online offer your first automatic shipment (a 90-day supply) was sent on 3/30.  Also on 3/30, we received your live chat request to cancel, but our records reflect that you instead accepted an offer to postpone future shipments. As a courtesy a pre-paid return label was emailed to you to assist with the return of your 2nd shipment with no additional cost to you. Your next shipment was postponed until 7/30.

  
  On 4/20, your return was received within the 60-Day Money Back Guarantee and a refund was issued less s&h as our satisfaction guarantee does specify that shipping costs are a non-refundable item.

  
  Your 3rd shipment was sent as scheduled 7/30.   On 7/31, your account was cancelled per your request.  An email cancellation confirmation was sent including return instructions. At this time emails are not automatically sent for replenishment shipments since customers with active memberships have online access available for account self-management.

  Although our records do not indicate that your 3rd shipment return has been received to present date, as a gesture of goodwill a refund (less s&h) has been issued prior to the receipt of your return.

  
  We appreciate your feedback about your experience, as we strive to provide only the highest quality products and service.  Your Perricone Cold Plasma Sub-D account remains closed, with nothing further to be shipped.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromMoof B

  Date: 07/23/2023

  1 star
  I used this product on wrinkly ******** and they fell off. No one tells you this.

• Review fromChristy W

  Date: 07/21/2023

  3 stars

  Christy W

  Date: 07/21/2023

  I ordered a Perricone Cold Plasma Sub D "starter kit" for $53 on June 14. After receiving my 2nd order yesterday, July 20, when I'm only 1/3 into the first order and then seeing the $272.66 charge on my cc, I went back to subd.com and read the very fine print which says:One month after your first order is shipped, and then every three months thereafter, you will be sent a new full size supply of ***** *********** Deluxe System. Each shipment will be charged $239.85 plus $14.97 for shipping and handling charges to the payment method you provide today, unless you cancel. There is no commitment and no minimum to buy. All orders are subject to applicable sales tax.I cannot say they are not doing what they say they will, but it is very misleading. The "full size supply" is the same size as the first order and I can't imagine how they justify charging 5X the original amount.Regardless, I was able to get through on the customer service number and they told me how to return the unwanted shipment, have promised to refund me within 5-7 days of receiving it, and cancelled any further orders/subscriptions/charges.I feel like that is fair. I will update this review if they do not do what they have promised.

  Guthy-Renker, LLC

  Date: 08/30/2023

  Dear *******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  We make every effort to be forthcoming regarding our promotions and offers for Perricone Cold Plasma Sub-D via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing.  As you found, the information regarding the terms of the online offer and the continuity program are provided in the shopping cart  prior to any personal information being entered.  Before customers may finalize their purchase, they must check a box that states they agree to the terms of the purchase. We regret if you found the offer unclear in any way.
  
  Our records reflect that you enrolled online for automatic shipments of Perricone Cold Plasma Sub-D 6/14/23. Your initial order (an introductory 30-day kit normally priced at $79.95 (plus sales tax) on sale for an additional 30% off) was shipped on 6/15.  Per the terms of the online offer your first automatic shipment (a 90-day supply) was sent on 7/14.  Your account was cancelled and return instructions provided, per your phone request, on 7/21.
  
  Although our records do not indicate that any returns have been received to present date, as a gesture of goodwill a refund for your 2nd shipment has been issued prior to the receipt of your return.  The s&h charge was not refunded, as our satisfaction guarantee does specify that shipping costs are a non-refundable item.)
  
  Your Perricone Cold Plasma Sub-D account remains closed, with nothing further to be shipped.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromOksana K

  Date: 07/19/2023

  1 star

  Oksana K

  Date: 07/19/2023

  I ordered a starter kit for $56 through FB ad. In one month I learned that I was put on a recurring payment plan after I was charged $270 for a similar set. A recurring plan was not disclosed during a checkout process, and I didn't consent to it. This company is dishonest to say the least, I want money they took from me back

  Guthy-Renker, LLC

  Date: 08/30/2023

  Dear ******,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records indicate your enrolled online for automatic shipments of Perricone Cold Plasma Sub-D on 6/11/23. We make every effort to be forthcoming regarding our promotions and offers for Perricone Cold Plasma Sub-Dvia the website, TV infomercials, inbound sales phone line, print materials, product packaging, and billing. The information regarding the terms of the online offer and the continuity program are provided in the online shopping cart, in bold font, prior to any personal information being entered.  Before customers may finalize their purchase, they must check a box that states they agree to the terms of the purchase.
  
  More specifically, the offers you selected state that: One month after your first order is shipped, and then every three months thereafter, you will be sent a new full-size supply of Sub-D **** & Neck Deluxe System. Each shipment will be charged $239.85 plus $14.97 for shipping and handling charges to the payment method you provide today, unless you cancel. There is no commitment and no minimum to buy. All orders are subject to applicable sales tax.  We regret if you found the offer unclear in any way.
  
  Your initial order (a 30-day introductory supply) was sent on 6/12. On 7/11, per the terms of the offer, your first full-sized shipment was sent as scheduled.
  
  On 7/12, we received notification from PayPal of a payment dispute and request to reverse the payment for your order.  At that time your account was cancelled due to the dispute.  
  
  Please be advised that our records do not reflect any calls received from the phone number provided with your order (and this complaint), nor any other contact received in reference to your account since your enrollment in June, prior to receipt of this BBB review.
  
  If you would like to take advantage of the 60-Day Money Back Guarantee available for your 2nd shipment, you can simply return the product(s) - even if empty - within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling).  Return instructions are available on our website.
  
  At this time the payment dispute has not been resolved. Pending the result of this dispute, the payment may yet be reversed: please be advised it can take up to 75 days for your financial institution to make their decision.
  
  Rest assured your Perricone Cold Plasma Sub-D account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromJoan P

  Date: 07/13/2023

  1 star

  Joan P

  Date: 07/13/2023

  This is the worst company I've ever dealt with. Buyer beware. If you order a "starter" kit you are unwittingly signing up for a membership. They will automatically charge your credit card and send you unwanted products. If you call the customer service no. you will get someone In ***** or ******** who barely understands the problem or the solution. It's such a scam, they should be put out of business.

  Guthy-Renker, LLC

  Date: 08/23/2023

  Dear ****, Thank you for your review. We appreciate the time you have taken to let us know about your experience.Our records reflect that you enrolled online for automatic shipments of Crepe Erase on 6/1/23 with your order for a 30-day introductory supply. We do make every effort to be forthcoming regarding our promotions and offers for Crepe Erase: as part of their initial purchase, customers enrolling in the Crepe Erase member program are informed they will receive automatic shipments until they cancel or make changes to their membership. This information has not been made uneasy to read and is provided prior to any personal information being entered. Additionally, in order to finalize their membership purchase, customers must check a box that states they agree to the provided terms of the purchase. Your authorization of future shipments and associated charges was provided by checking this box to complete your order. The products are also shipped with information reiterating the terms and benefits of membership. We regret if you found the offer unclear in any way. Just to note, we do offer one-time purchase options on our website as well as by phone, so you can order without subscribing. However, customers who choose to place one-time orders are only offered our retail prices. Replenishment customers are offered many great benefits including discounted prices, free gifts, the ability to customize future shipments, and the ability to customize shipping frequency. On 7/3, your 2nd shipment (a 90-day full-sized supply, with cost split into 3 payments) began processing for delivery as scheduled, and the 1st payment was authorized by the PayPal account on file at this time. Per your phone request, also on 7/3, your account was cancelled. However, orders that are in processing for delivery at the time of cancellation cannot be prevented from shipping: they will be sent, and will continue to bill until paid in full or returned for credit within the 60-Day Money-Back Guarantee; therefore, return instructions were provided to take advantage of the satisfaction guarantee available. On 7/5, your 2nd shipment was sent and we attempted to finalize the previously-authorized 1st payment as a charge, but PayPal declined the request. Monthly balance reminders were therefore sent.On 8/10, per your call to inform us you had refused the shipment, although our records do not indicate that any returns have been received to present date, as a courtesy the remaining balance due was cleared. Your Crepe Erase account remains closed, and nothing further will be shipped or billed. **************************************** Operations Director

• Review fromLinda R

  Date: 07/09/2023

  1 star

  Linda R

  Date: 07/09/2023

  SCAM! It is NOT clear that any order will automatically make you a subscriber. One $65 order turned into a recurring $207 charge.

  Guthy-Renker, LLC

  Date: 08/01/2023

  Dear *****, Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of Perricone Cold Plasma Sub-D on 3/10/23. We do make every effort to make our promotions and offers as clear as possible. As part of their initial purchase, customers enrolling in the Perricone Cold Plasma Sub-D member program are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. The terms of the online membership offer are provided in the shopping cart at checkout, prior to any personal information entered; in order to finalize their membership purchase, customers must also affirm agreement to the provided terms and conditions of the purchase. We regret if you found the offer unclear in any way. We offer a 60-Day Money Back Guarantee, so you can simply return the product(s) - even if empty - within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling).Your Perricone Cold Plasma Sub-D subscription was cancelled as requested on 7/9. You will receive no additional shipments or charges unless you choose to place a new order in the future. **************************************** Operations Director

• Review fromSusan M

  Date: 07/08/2023

  1 star

  Susan M

  Date: 07/08/2023

  It is shocking that you would have a 30 minute infomercial on TV. Crepe Erase is such a scam. It does not work. So many complaints have been filed and yet you still sell this horrible product. Do you think hiring celebrities such as ******************* and *********************** helps? They are being paid to say good things about your product. SCAM!!! Stop ripping off people.

  Guthy-Renker, LLC

  Date: 08/01/2023

  Dear *****, Thank you for your review. While you may notice a trend with the reviews or complaints regarding our continuity program, please keep in mind that happy customers generally do not leave any kind of reviews regarding their experience: the reviews and complaints that the Better Business Bureau receives reflect only a small portion of our customers. We do make every effort to make our membership offers as clear as possible on our website, as well as by phone. We also offer the ability to purchase Crepe Erase products without a replenishment account. However, customers who choose to place one-time orders are only offered our retail prices. Replenishment customers are offered many great benefits including discounted prices, free gifts, the ability to customize future shipments, and the ability to customize shipping frequency.Because everyone's skin and usage varies, results can also vary: Crepe Erase users usually experience skin that looks firmer, smoother, and younger within the first 30 days of use. Plus every shipment is backed by our 60-Day Money Back Guarantee, so if for any reason you're not completely satisfied, you can simply return the product(s) - even if empty - within 60 days of receipt, for a refund of your full purchase price (minus shipping and handling.) Unfortunately, we are unable to locate any Crepe Erase purchases corresponding to the information provided in your review. If we can be of assistance with any questions or concerns, please feel free to contact our **************** at **************.We appreciate the time you have taken to let us know about your experience. **************************************** Operations Director

• Review fromRoberta D

  Date: 07/05/2023

  1 star

  Roberta D

  Date: 07/05/2023

  I ordered Crepe Erase on 4/24/23 for a cost of $63.71. I tried the product and did not like it. Unbeknownst to me (must have been in some small print), they signed me up for a monthly recurring payment/shipping plan. On May 24th, I received a second shipment of the product and was charged a cost of $89.96 (total cost paid $153.67). I went into my PayPal account and put a stop to any future shipments and I thought that was the end of it.Today, July 5th (notice date 6/27/23), I get a Past Due invoice saying I owe them $179.85. I paid for my products, and have not received any additional products since I stopped my recurring payments. This company is clearly scamming and trying to intimidate its customers. DO NOT BUY from this 'company'.

  Guthy-Renker, LLC

  Date: 07/24/2023

  Dear *******, Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of Crepe Erase on 4/22/23, and your initial order for a 30-day introductory supply was sent on 4/24 and billed in full to the PayPal account provided. As part of their initial purchase, customers enrolling in our Crepe Erase member program are informed they will receive automatic shipments until they cancel or make changes to their membership: this information is clearly stated on the order page of our website, in bold print which is the same size text as the rest of the page, prior to any personal information being entered. To finalize their membership purchase, customers must check a box that states they agree to the provided terms of the purchase. By checking that box, you agreed to the terms of the offer. The products are also shipped with information reiterating the terms and benefits of membership, including the next scheduled shipment date, each shipment's total cost and payment schedule, as well as the 60-Day Money Back Guarantee available, on the enclosed invoice. We also offer the option to purchase Crepe Erase products without a replenishment account - at retail prices - and we regret if you found the membership offer unclear in any way. Your 2nd shipment (a 90-day full-sized supply, with the total cost split into 3 monthly installments) was sent as scheduled on 5/24, and the 1st installment was charged at that time to the PayPal account on file. When we attempted to charge the 2nd installment as scheduled on 6/24, the request was declined by PayPal. A balance-due reminder was therefore sent.Please be advised that cancelling a payment agreement with PayPal does not cancel the balance owed for products already shipped. We note that our records do not reflect any contact has been received in reference to your account since its inception, prior to receipt of your Better Business Bureau review. Your account has now been cancelled, and as a gesture of goodwill, the remaining balance due for your 2nd shipment has been removed without any returns received. If you would like to take advantage of the Money Back Guarantee for your 2nd shipment, it has been extended by an additional 30 days as a courtesy: you can simply follow the directions on the enclosed invoice to return the products within the extended guarantee period, for a full refund of the shipment's purchase price (less s&h).Your Crepe Erase account is closed, and nothing else will be shipped or billed. **************************************** Operations Director

• Review fromMellany K

  Date: 06/20/2023

  1 star

  Mellany K

  Date: 06/20/2023

  Very shocked and disappointed and upset after ordering this product for the first time on 6-9-23, only to have a bad reaction to skin and called to cancel membership 10 days later. To find out that the company charged my bank account $90.33 /an shipped 2nd order on the 20th of the same month. Which in turn caused my account to go negative and be charged a $37 fee for this early unauthorized 2nd order..Now I had to cancel my bank card, wait for 2nd order in order to return to sender and go through a dispute with bank for the $37 over draft fee.. On 6-09-23 I ordered and approved for a monthly supply to be processed on the 19or 20th of every month if I liked the products. I never authorized for 2 boxes to be shipped within weeks of each other and NEVER AUTHERIZED A DOUBLE CHARGE ON THE SAME MONTH.. Very sneaky how they try to steal money weeks ahead of when they are suppose to take scheduled payments..im only happy I found out early how grimmy this company is before any further damage was done to my credit or ******************* me Do not sign up for auto delivery or they will charge and ship you products weeks ahead of when you authorize them to take it from your bank.. I have never used anything and had a reaction before this caused my face to break out in red bumps and itch real bad, make sure you do a test on your skin....

  Guthy-Renker, LLC

  Date: 06/30/2023

  Dear *******, Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of Crepe Erase on 6/8/23, and spoke with our customer service the same day to adjust the shipping/billing addresses; your initial order for an introductory 30-day supply was sent the following day.We regret to learn that you may have experienced any issues while using Crepe Erase products, as you have stated. Our records reflect that our Customer Specialists have tried to contact you by phone and by email to discuss your experience forther, as it is of utmost importance to us that any issues are documented and addressed. Please feel free to contact our team at the phone number provided by email on 6/27, if you would like to provide us with additional information: we strive to provide only the highest quality products and service. Our records indicate that on 6/19, the originally-scheduled 7/9 shipment date for your 1st full-sized replenishment shipment was changed via the ship now option within online self-service membership management: as a result, your 2nd shipment began processing for delivery on 6/19. Your 2nd shipment (a 90-day supply with cost split into 3 installments) was sent on 6/20, following successful authorization for payment of its 1st installment from the payment card on file. When an order is scheduled to ship, the initial payment is submitted to your financial institution for approval first: this may not always be the same date that we charge your credit card, as an approved authorization is not finalized as a charge until the order has shipped. Funds in the amount authorized are often held by your financial institution for 3-5 business days and may not be available to you during such time.Also on 6/20, per your phone request, your account was cancelled and information about your 2nd shipment already in processing for delivery was provided. As a courtesy at this time, the full balance owed for this shipment was removed, before the previously-authorized 1st installment was finalized as a charge. Since the shipment's full cost was removed before any payment was finalized, no funds were transferred for your 2nd shipment. As procedures vary amongst financial institutions, you may wish to check with your financial institution in terms of how it handles authorizations which are not finalized.Your Crepe Erase account remains closed, and nothing further will be shipped or billed. **************************************** Operations Director

• Review fromNickees D

  Date: 06/11/2023

  1 star

  Nickees D

  Date: 06/11/2023

  #ATT:All with this PO BOX **** ******************, ** & any other affiliated enitities, HUMAN or AI. Or any other data-bass, have no rights ever to anything of our's. ***************************, *********************, ************************************, *********************, ********************************* of all FUNDS, ********************************************* ART/P:PIXEL/NFT/GREEN ARTISTRY LLC/& on+line store. Do not sell any data, funds or info. THANK U.

  Guthy-Renker, LLC

  Date: 06/27/2023

  Dear *******,Thank you for your review. Unfortunately, we have been unable to locate an account with the information provided in your review. If you would like to review our privacy policies in regards to any brand marketed by ***********************, we ask that you please visit our website at ************************************************* or contact us at ************ for assistance. **************************************** Operations Director