Reviews
This profile includes reviews for JustFab's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 78 Customer Reviews
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Review fromCorina S
Date: 05/04/2023
1 starHorrible waste of time! Poor quality, poor sizing, always delayed or canceled orders, the worst website, glitches in all aspects of their tech from website to app to help chatReview fromGeorgia M
Date: 04/25/2023
1 starCancelled my membership and they REFUSE to give me a refund on the 4 credits I have with them! Said they would credit my JustFab account without a membership. I dont want credits, I want my money back!Review fromLucinda O
Date: 04/15/2023
1 starThey sell at huge cheerleader competitions to underage children using parents credit cards and get the minors email for payment and these children unknowingly sign up for membership that charge month's later. The sales person fails to disclose any information to them and they knowingly get information from minors that can not legally give consent. Very wrongReview fromAmariyah T
Date: 03/23/2023
1 starI called and told them to cancel my subscription for there services they said they would no longer take money out of my account.I went into my account and they took $49.95 three times in totalReview fromKristen M.
Date: 03/14/2023
1 starI canceled my membership over a year ago and just noticed recently that they have been pulling $49.95 out of my account for the *** membership again. I talked to the customer service person and she confirmed I canceled my membership a little over a year ago. I even called my bank and put a stop payment on the pending charge, but it still went through. They still took $49.95 out of my account. This has taken a lot of money from my account and I dont even have a membership nor shop there anymore.Review fromLina M
Date: 03/12/2023
1 starI bought shoes on this page for the first time and it was not explained that I would be charged $49.95 every month. I just got the notification and i want my money back.Review fromAdriana I
Date: 03/08/2023
2 starsI have been trying to find the way to cancel my membership but it was to difficult to find that and also its hard to find someone who attend the phone number. Also this weekend I was traveling without my personal computer and I couldnt skip the month because I was busy and I wasnt with my personal computer where is all the information that I need, and is the first month that I couldnt skip. I tried to see something to buy but also there is not good options for me right now. So I would like to know how I can have my credits refunded and how can I cancel my membership (different to the phone number)?Review fromSalma U
Date: 02/14/2023
1 starIm still waiting for my refund since august of 2022 of a total of $56.74 My account email is ***************************** and Im a first time buyer.I can not emphasize this enough the customer service has been nothing but helpless. *** been told that the return has yet to arrive at the facility. Granted this returned has been long over due in transit. This is not my fault and should be on the shipping carrier. This return should be considered as lost in transit by now.Ive been told I will get refunded to the original form of payment Ive been told multiple time theyve escalated this request.Turns out they refunded me to store credits.How does this make sense? I honestly want NOTHING to do with this company and theyre customer service. Im done going back and forth with everyone at Fabletics.Supposedly there has been feedback given to these allegedly agents and managers about how my situation has been handled.This is my second rating as the first rating response they told me I was getting my refund back to the debit card.My PayPal is **************. com I expect my refund money to be refunded to me from the store credits as I did NOT opt into this refund method.This is so unprofessional and unnatural. This feels like a scam and a fever dream. Im so emotionally under stress to think customers can be treated like this. Please do your part and refund me my hard earned money.Review fromDashawnna D
Date: 01/08/2023
2 starsDashawnna D
Date: 01/08/2023
There was a $49.95 charge on my card which came from a the JustFab VIP membership. I am a first time buyer who came from a promotion on instagram, these terms were not clearly stated and I would like my money back.
JustFab
Date: 01/24/2023
Hello Dashawnna,
Thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership.
Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 12/22/22 during your purchase of the Sofia Heeled Loafer. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $49.95 a month, which turns into $49.95 of store credit to be used on future purchases.
I have refunded the $49.95 back to your payment method. Please allow 5 to 7 business days for the refund to appear. Let me know how you would like to proceed with your membership or if you have any other questions.
Thank you,
*******Review fromLinette L.
Date: 12/21/2022
1 starLinette L.
Date: 12/21/2022
Their shoes are cheap and sizes are not consistent. Clothes look low class, so never tried them.
I have called JustFab three times and emailed three times (11/01/2022 at 11:30 AM PST, 11/06/2022 at 12:51 PM PST, 12/15/2022 at 1:50 PM PST). They say that they cannot find my membership in their system in order to cancel, but miraculously they have the information to make monthly charges. This has been going on for three months at a monthly charge of $49.95. I filed a complaint with the BBB and closed my PayPal account just to get away from them.
UPDATE XX-XX-XXXX: Response below from JustFab, said someone would contact me (now 17 days ago). No one has and yet they made ANOTHER charge to my card. It is unbelievable that they CANNOT find my account to cancel my membership, but they CAN find my account to make charges, send promo material and other email. This is a money hole that the consumer cannot get out of. BEWARE!!!JustFab
Date: 12/22/2022
Hello Linette,
Thank you for contacting through the BBB. My apologies for your experience with Justfab. While I was not able to find an account under your email address provided here, I was able to find one under a different email/last name (the spelling that is shown on the email provided here along with your first name). This membership was cancelled on 12/15 by one of our representatives. The member credit that was billed on 12/06 was redeemed on the order placed 12/10. There are no remaining credits on the account and since the VIP membership was cancelled you will no longer be billed for future months. Please let me know if there's anything else I can help you with.
Thank you,
*******
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