Reviews

Review Details

• Review fromMario J L

  Date: 06/10/2023

  5 stars

  Mario J L

  Date: 06/10/2023

  Took a while to get completed but that was mostly my fault since I took my time in responding and processing their requests to me to for information or to review information sent to me. Once I finished, the doctor they sent me to was professional, discussed the findings with me, and told me that they would send the paperwork forward to REE. REE provided me the final packet to send to VA. VA received and processed the findings and within 3 weeks upgraded my existing 20% to 70%. Thank you for your assistance and perseverance in getting me to finish this process.
  

  REE Medical LLC

  Date: 07/05/2023

  Dear *****,
  
  We sincerely appreciate your feedback and wanted to express our gratitude for sharing your experience with us. Your journey through the process may have taken some time, but we are thrilled to learn about the positive outcome you achieved.
  
  We understand that the completion of the process required your time and effort in responding to our requests for information and reviewing the materials we sent to you. We genuinely appreciate your patience and cooperation throughout this period. Your willingness to collaborate with us played a significant role in bringing about a successful resolution.
  
  We are delighted to hear that the doctor we recommended provided you with professional care and took the time to discuss the findings with you. It is our priority to connect you with qualified healthcare professionals who can support your needs.
  
  Moreover, we are thrilled that REE was able to provide you with the thorough and competent DBQs to submit to the VA.  We are honored to have been a part of this process.
  
  Thank you for acknowledging our assistance and perseverance in guiding you through this journey. We take great pride in providing support to individuals like yourself, and your words of appreciation motivate us to continue our efforts.
  
  If there is anything else we can assist you with or if you have any further questions, please do not hesitate to reach out. We are here to help and support you in any way we can.
  
  We wish you all the best in your future endeavors.
  
  Warmest regards,
  
  REE Medical

• Review fromMars B

  Date: 06/05/2023

  5 stars

  Mars B

  Date: 06/05/2023

  Went from 60% to 80% with these folks working my case. I had previously worked with a company that took me from 40 to 60% in like 3 months. With this company it was approximately a year. Thats my only downside. I wish it was a quicker process. But their communication and keeping you in the loop was great!
  

  REE Medical LLC

  Date: 07/05/2023

  Dear **********************,
  
  Thank you for taking the time to provide feedback on your experience with our company. We appreciate your honesty and are glad to hear that we were able to provide you accurate and competent DBQs that you were able to submit to the VA. 
  
  We understand that the duration of the process was longer than you had hoped for, and we apologize for any inconvenience caused. While we strive to expedite the process as much as possible, it is important to note that each case is unique and can vary in terms of complexity and timeline. Nonetheless, we appreciate your patience and understanding throughout the duration of your case.
  
  We are pleased to hear that our communication and keeping you informed about the progress of your case was great. Ensuring that our clients are well-informed and involved in the process is one of our top priorities. Your positive experience with our communication efforts validates our commitment to keeping you in the loop every step of the way.
  
  We appreciate your feedback and will take your comments into consideration as we continuously work on improving our services. We value your trust in our company and are grateful for the opportunity to assist you in obtaining the benefits you deserve.
  
  If there is anything else we can do to support you or if you have any further questions, please do not hesitate to reach out to us. We are here to help and provide any additional assistance you may require.
  
  Thank you once again for choosing our services and for sharing your valuable feedback. We wish you continued success in your journey, and please know that we are always here to assist you.
  
  Best regards,
  
  REE Medical

• Review fromTR S

  Date: 05/29/2023

  2 stars

  TR S

  Date: 05/29/2023

  Not worth it, a sleazy process to include their "doctor".
  

  REE Medical LLC

  Date: 07/05/2023

  
  We sincerely apologize if your experience with our company and the process involved did not meet your expectations. We value your feedback and take your concerns seriously, as we are committed to continuously improving our services.
  
  We understand that you found the process to be unsatisfactory, and we apologize for any inconvenience or discomfort you may have experienced. It is essential for us to ensure a transparent and respectful process for all our clients, and we regret if you felt otherwise.
  
  We would greatly appreciate the opportunity to further understand your concerns and address them directly. If you are open to discussing your experience in more detail, we encourage you to reach out to our customer service department at your earliest convenience. Your feedback is crucial to us, and we want to ensure that we rectify any issues and regain your trust.
  
  Thank you for bringing your concerns to our attention. We genuinely apologize for any disappointment you may have encountered and assure you that we will use your feedback to improve our processes and provide a better experience for our clients in the future.
  
  We look forward to the possibility of addressing your concerns and working towards a resolution.
  
  Sincerely,
  
  REE Medical
  
  

• Review frommatthew s

  Date: 05/25/2023

  5 stars

  matthew s

  Date: 05/25/2023

  A company that helps vets receive the disability rating they are entitled too. They are very thorough and able complete all the needed paperwork! Amazing and well worth the wait.
  

  REE Medical LLC

  Date: 07/05/2023

  Thank you for taking the time to share your positive experience with our company. We sincerely appreciate your kind words and are thrilled to hear that we were able to provide you thorough and component DBQs.
  

  We genuinely appreciate your support and recommendation. While we acknowledge that the process may have taken some time, we are grateful for your patience and understanding. It is our commitment to ensuring a comprehensive and accurate DBQs,  which can contribute to a longer wait time. We appreciate your trust in our services and are pleased to hear that the results were well worth it for you.
  
  Your kind words motivate us to continue our work with passion and dedication, 
  
  If you have any further questions or if there is anything else we can assist you with, please do not hesitate to reach out to us. We are here to help and support you in any way we can.
  
  Thank you once again for choosing our services and for sharing your positive experience. We are honored to have been a part of your journey, and we wish you all the best in your future endeavors.
  
  Warmest regards,
  

  REE Medical

• Review fromSharon L

  Date: 05/19/2023

  5 stars

  Sharon L

  Date: 05/19/2023

  REE Medical are the only solution I recommend. Professional, courteous, and caring as you move through the VA process. Dont just get the records from the VA site. Go to your nearest VA. ROI -release of information and request every document and image on a cd or electronically sent, or on a usb. Often the blue report does not include any surgical records,, op reports, as they are separate from progress notes and health summaries.You can ask them to print everything and ship that too. Be patient, follow their advice and wait.
  

  REE Medical LLC

  Date: 07/05/2023

  We are incredibly grateful for your kind words and recommendation of our services. Thank you for taking the time to share your experience with REE Medical. Your feedback is greatly appreciated and serves as a testament to our commitment to professionalism, courtesy, and care throughout the VA process.
  
  We understand the importance of ensuring comprehensive documentation for a successful ********. Your advice on obtaining records directly from your nearest VA through a ROI (release of information) request is invaluable. This method allows for a thorough collection of documents and images, including surgical records and operation reports, which may not be included in the standard "blue" report.
  
  We truly appreciate your suggestion to request the records on a CD, electronically, or on a USB drive, as this ensures easy accessibility and preservation of important medical information. Additionally, your reminder to be patient and follow our advice aligns with our approach to providing guidance and support throughout the process.
  
  We are honored to have had the opportunity to assist you, and your endorsement means a great deal to us. It is our mission to continue providing professional, courteous, and caring services to veterans like yourself as they navigate the VA process.
  
  If you have any further insights, advice, or questions, please do not hesitate to reach out to us. We are here to help and support you in any way we can.
  
  Once again, thank you for your kind recommendation and for sharing your wisdom with us. We are grateful for your trust in REE Medical, and we wish you all the best in your future endeavors.
  
  Warmest regards,
  
  REE Medical

• Review fromJoseph P

  Date: 05/15/2023

  1 star

  Joseph P

  Date: 05/15/2023

  I was recommended by a close friend back in Sept 2022 to used this company, since I am a Gulf War Veteran at 90% disabled, I decided to give them my business. Fast forward, 9 months later with 2 weeks left until my Intent To File expires, I've had multiple employees, *********, ***** and now *** tell me that they have never missed a deadline for I2F AND since I'm within 90 days that my case that "we will automatically expedite your file when you hit 90 days before your intent to file". Now today, May 15, 2023 I've got two weeks left and since I learned years ago, "Trust but Verify" it took ME to reach-out to REE. Their response, (typical right from the podium binder) Your case is in final review and our team of experts go back and forth and this could take **** weeks and today's email tells me another 3-5 weeks. I've got 10 working days left, I doubt anybody's working this MemorialDay. USAT!
  

  REE Medical LLC

  Date: 07/05/2023

  Dear *********,
  
  We sincerely apologize for any frustrations and inconveniences you have experienced during the course of your case with us. We understand the importance of timely and accurate communication, and we deeply regret if we have fallen short of your expectations.
  
  Your close friend's recommendation and your decision to choose our company as a Gulf War Veteran at 90% disabled are greatly appreciated. We are committed to providing exceptional service and ensuring a smooth process for our clients.
  
  We understand your concerns regarding the approaching deadline of your Intent to File (I2F) and the previous assurances you received from our team members regarding the automatic expedited processing when within 90 days of the deadline. We apologize for any confusion or miscommunication that *** have occurred.
  
  Upon receiving your message, we have reviewed your case and understand the urgency you are facing with only 10 working days left. Please rest assured that we are actively addressing your case and expediting the final review process. Our team of experts is diligently working to provide a timely resolution.
  
  We understand the significance of Memorial Day and its impact on the timeline. Rest assured that we are doing our best to ensure your case progresses as swiftly as possible. We will make every effort to minimize any additional delays and keep you informed about the progress.
  
  We truly appreciate your patience and understanding during this time. We assure you that your case is a priority for us, and we are committed to resolving it to your satisfaction.
  
  If you have any further questions or concerns, please feel free to reach out to our team directly. We are here to address your needs and provide you with the assistance you deserve.
  
  Once again, we apologize for any inconvenience caused, and we thank you for bringing this matter to our attention. We remain committed to serving you with utmost dedication.
  
  Warmest regards,
  
  REE Medical
  

  REE Medical LLC

  Date: 07/05/2023

  Clarification regarding Intent to File (ITF) expiration - BBB Review Response
  
  Dear ******,
  
  I apologize for any confusion that *** have arisen from our initial response to your BBB review regarding the expiration of your Intent to File (ITF) for your disability veteran claim. I would like to provide a concise clarification to ensure clarity on the matter.
  
  The expiration of your ITF is determined by the initial timeline set when you submitted the intent to file, and it is not dependent on our reply or subsequent communications. Our response *** have given the impression of an additional 10 working days, but that is not the case.
  
  We apologize for any inconvenience caused and appreciate your understanding.
  
  We look forward to assisting you further.
  
  Best regards,
  
  REE Medical

• Review fromMariah S

  Date: 05/04/2023

  1 star

  Mariah S

  Date: 05/04/2023

  This company is predatory in nature. They have changed the *** repeatedly after customers/clients have signed them. Vets are supposed to receive high quality products from this company but there were numerous things inaccurate/incorrect on what was produced which causes denials from the VA, so basically you pay thousands of dollars for nothing essentially.
  

  REE Medical LLC

  Date: 07/05/2023

  Dear ******************,
  
  We sincerely apologize for any dissatisfaction or frustration you have experienced with our company. We are committed to providing high-quality products and services to veterans, and we deeply regret if we have fallen short of your expectations.
  
  We take your feedback seriously and want to address your concerns regarding the changes to the *** *************** Agreement) after it was initially signed. It is never our intention to mislead or misrepresent our services, and we apologize for any confusion or inconvenience caused by such changes. We understand the importance of transparency and ensuring that our clients have accurate information throughout the process.
  
  Furthermore, we deeply regret any inaccuracies or errors in the products we provided. Our goal is to produce comprehensive and accurate documentation to support veterans' claims with the VA. We apologize if any inconsistencies in the documentation led to denials from the VA. We understand the impact this can have on your experience and the frustration it may cause.
  
  We value your feedback and want to address your concerns directly. We kindly request that you reach out to our customer service department at your earliest convenience to discuss the specifics of your situation. We are committed to resolving any issues and finding a suitable resolution to ensure your satisfaction.
  
  Thank you for bringing these matters to our attention. We genuinely apologize for any inconvenience caused, and we appreciate your willingness to give us the opportunity to make it right. Your satisfaction is important to us, and we are dedicated to improving our processes and services based on your valuable feedback.
  
  We look forward to connecting with you soon to discuss your concerns in more detail and working towards a resolution.
  
  Sincerely,
  
  REE Medical

• Review fromCesar O

  Date: 04/17/2023

  5 stars
  I contacted Ree Medical back in September 2022 and was so glad that I did. I have had an excellent experience working with REE medical to file a claim with the VA to increase my service-connected disability rating. All of the representatives I dealt with were knowledgeable and professional. From the time of my initial consultation over the phone, my representative was very clear about their process, and answered all of my questions, which reassured me that I was making the right decision to go with REE medical. REE medical was able to do as promised by having my rated disabilities increased. I HIGHLY recommend REE medical and can assure that you will not be disappointed with them.

• Review fromThomas B

  Date: 04/16/2023

  5 stars
  I recently went thru REE Medical - via my chosen representative - in the disability process. The process is slow but I was advised of that fact upfront. The end result was my percentage was upgraded to 100% P&T. I am impressed with the final outcome and the way the procedural process was handled. IMO and observation it must be understood disability claim(s) increases are a matter of successfully navigating the VA's cumbersome process which by design is an adversarial challenge process. Ultimately it's not about whether one deserves a disability rating. It's about whether one can substantiate your claim. In other words it's not about what one contends...but what you can prove.

• Review fromJessica R

  Date: 04/14/2023

  5 stars
  Ree Medical helped me out when I couldnt figure it all out on my own. Im so grateful for their support and would encourage any veteran that needs help getting the increase they deserve to contact them. ??