Reviews

This profile includes reviews for Specialty Builders, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Specialty Builders, Inc.

  5535 Balboa Blvd #113 Encino, CA 91316-1591

  
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  Specialty Builders, Inc.

  9161 Sierra Ave Ste 201A Fontana, CA 92335-4773

  

Review Details

• Review fromStephanie C

  Date: 02/06/2025

  5 stars
  They gave us a awesome price on our renovations! Best price you can get! I honestly recommend them ?

• Review fromLuis C

  Date: 02/06/2025

  5 stars
  These guys did a great job remodeling my home! Highly recommend great competitive prices & trustworthy people!!

• Review fromKalina V

  Date: 02/05/2025

  5 stars
  The pricing and quality was perfect for us. And would recommend them for anyone who needs any type of renovations

• Review fromVanessa G

  Date: 02/05/2025

  5 stars
  Hired these guys and they did a great job! i really enjoyed the job they did on my kitchen it came out fantastic, 10/10 recommend!!

• Review fromEmerson M

  Date: 02/05/2025

  5 stars
  I highly recommend them they did my bathroom really nice I love it they do an amazing job.

• Review fromYvonne M

  Date: 12/23/2024

  1 star

  Yvonne M

  Date: 12/23/2024

  * ***** did not handle things in good faith. He added a 35% restocking fee after a document was filled out and signed.* I discussed in great detail what I wanted from the project. I wanted a walk way from the corner of my back patio to the sidewalk near the street. I specifically stated I wanted to be able to have my trash cans behind my gate and be able to walk the trash cans directly to the street without having to push them through the dirt. When he arrived on 9/11/2024, I asked him why the men only placed gravel from the corner of my concrete patio to the corner of my house, he stated that's as far as it was going to go and not to the sidewalk.*I asked ***** about the color of the pavers. I stated that's not the color that was shown in the picture with multi colors. They looked all gray. Which he had tried to push the gray colored ones on me because he said he had extra, but that's not the color I wanted.* When looking at flooring, he could not find anything even close to my current flooring. He stated that it would not be apples to apples, but the color wasn't even close. I made it known I was not satisfied but he told a man on the phone that it was a go and to go ahead and order.* ***** stated he needed to pull up some of the rug to see what was underneath. He had one of the guys that he came with pull up 6 stairs of rug and left it rolled in a corner against the wall. He said they would start in the morning with flooring. I was unaware that there were very small nails sticking straight up so when I was walking upstairs barefoot to go to my room for something, I stepped on the small nails and got two puncture wounds from the nails. *Even after canceling my contract men from the company still arrived at my home to work on the project. I went outside to let them know I had canceled the contract the day before. Another contractor stated the drains put in were fake and didn't lead to anywhere. The company continues harass me. I could say more but no more words

  Specialty Builders, Inc.

  Date: 01/22/2025

  Thank you for sharing your experience with Specialty Builders. We sincerely regret that your interactions with us did not meet your expectations. Your feedback is very important, and we would like to address your concerns thoroughly and professionally.First, we apologize if there was any misunderstanding regarding the scope of the project and the materials chosen. Our intention is always to ensure that our clients are fully satisfied with their design preferences and the completed work. We will review your file and the communication you had with our team to better understand where any discrepancies may have occurred.Regarding the restocking fee, we understand how this might have caused frustration. It is our policy to clearly outline such terms in our agreements, and we apologize if this was not communicated effectively. We are happy to discuss this matter further to ensure clarity and a fair resolution.We were deeply concerned to hear about the incident involving the small nails and your injury. Safety is a top priority for our team, and we sincerely apologize for any hazard that was unintentionally left behind. This feedback is critical, and we will take immediate steps to ensure that our crews are more diligent about maintaining a safe environment during our *********** addition, we regret any confusion surrounding the cancellation of the project. It is never our intention to continue work or send personnel to a job site after a contract has been terminated. We will investigate why this occurred and take corrective action to ensure it does not happen again.We are also alarmed by the mention of fake drains, as this does not align with our companys standards. If you are willing, we would appreciate an opportunity to review this matter further to confirm all installations meet your expectations and our professional standards.Finally, we are very sorry if you felt harassed or pressured at any time during your interactions with our company. We strive to maintain respectful and professional communication with all our clients and are committed to addressing any missteps in this regard.Your satisfaction is extremely important to us, and we are committed to learning from this situation to improve our processes. Please contact us directly at [phone number] or [email address] so we can work together toward a resolution.Thank you for bringing these issues to our attention.-Specialty Builders

• Review fromLisa P

  Date: 11/19/2024

  1 star

  Lisa P

  Date: 11/19/2024

  We called for a consultation. Should have been a red flag when he started talking about "oh I thought you were pre-approved for the program". Then said the program deadline ended but let me see if I can get you in.They will try to be personal to begin with to win your trust and sign you up for a program that will be triple the amount after you pay it off in the terms. The communication is horrible between the managers and field. The whole process was a horrible experience which made me wish I never signed up for it They just show up whenever and not truly schedule the crew. Crew members were drinking on our property while working. seen on camera and a can was left behind on the side of home as a red flag. when I addressed it with ***** he told me ahh come on the guys work hard. Its different when they are leaving a job vs WHILE working. I saw one of the men peeing on the side of my house. in which when I got home my wall was wet in the area where the man went. Keeping in mind that my neighbor has small children and we are in a construction zone area that has 5-6 portable toilets. Pavers were supposed to be dropped on the road in the pavement but the delivery guy dropped in on the driveway. When they moved it the guy got his machine stuck in the corner of our yard and broke the landscape drip line. That night the excessive water flooded our neighbors driveway approach. They said they would fix it the next day but it was fixed a couple days later (in which we had to keep our water turned off so we didn't keep flooding the neighbor). After the work was completed and we did the final walk. I had to hear all about the explanations in which I do not care to hear excuses for the issues during this process. He tried pushing me into doing more work since I was approved for a lot more than the work they did. He was trying to max out my limits. They were supposed to come back to fix some areas but have not come back since the final paperwork or even reached out

  Specialty Builders, Inc.

  Date: 01/22/2025

  Thank you for taking the time to share your experience with Specialty Builders. We genuinely regret that your project did not meet your expectations and want to extend our sincerest apologies for the issues you encountered.Your feedback is deeply concerning, as it highlights several areas where our service fell short of the professional standards we strive to maintain. Please allow us to address your concerns:Initial Consultation and Financing Discussions:We are sorry if the communication regarding program eligibility or financing terms caused confusion. Transparency and accuracy are critical during the consultation process, and we will review our procedures to ensure all information is clearly communicated upfront.Scheduling and Crew Behavior:We are particularly troubled to hear about the inappropriate behavior of crew members on your property. This is unacceptable and does not align with our values or policies. We will address this matter with the individuals involved and implement additional training to ensure professionalism and respect are upheld at all ************** Damage and Delayed Repairs:We apologize for the damage to your landscape drip line and the subsequent delay in repairs. This situation should have been handled promptly and efficiently to minimize any inconvenience. We understand the frustration caused by having to turn off your water and will use this feedback to improve our responsiveness in the future.Project Completion and Communication:We regret that the final walk-through did not leave you with a sense of satisfaction. Our goal is to ensure all issues are resolved before closing out a project. Pushing additional work or not following up on commitments is not the experience we aim to deliver, and we will review this matter internally to identify where we fell short.Your experience is not reflective of the standard of service we hold ourselves to, and we deeply regret the inconvenience and stress this has caused. We would greatly appreciate the opportunity to make things right. Please contact us directly so we can discuss how to address your concerns and find a resolution.Thank you for bringing these matters to our attention. We are committed to using your feedback to improve our processes and ensure future clients receive the high-quality service they deserve.Sincerely,Specialty Builders

• Review fromKatie o

  Date: 11/10/2024

  5 stars
  Highly recommend ***** and his professionalism. He is very skilled and very helpful throughout the whole landscaping process. He added pavers and had awesome designs. Thanks ***** Thanks 10/10

• Review fromKevin W

  Date: 08/29/2024

  1 star

  Kevin W

  Date: 08/29/2024

  We requested a quote for back yard 12x 10 wood patio **************** backyard paver work &Kitchen cabinet re-finish A price was offered for everything They only attempted to do part of job The contract stated they would be removing re-installing refinishing They sent someone to start the job The Kitchen cabinets where painted!( the wrong color)These are terrible People in a Business sense. I would not recommend anyone to this establishment they prey on the elderly please be aware .

  Specialty Builders, Inc.

  Date: 01/22/2025

  Thank you for taking the time to share your feedback regarding your experience with Specialty Builders. We deeply regret that your project did not meet your expectations and sincerely apologize for the inconvenience ********* is concerning to hear that the work completed on your kitchen cabinets was not in accordance with your contract and that the color applied was not what you had agreed upon. This is not the level of service or attention to detail we strive to provide. We are also sorry to hear about the incomplete nature of the work on your backyard patio extension and paver project. A cohesive and thorough approach is critical to ensuring our clients are satisfied, and we regret any frustration caused by the partial completion of your project.Finally, we take your concerns about targeting elderly customers very seriously. Ethical practices are a cornerstone of our business, and we will review your case internally to ensure that all interactions were handled with integrity and fairness.If you are willing, we would appreciate the opportunity to discuss your concerns further and explore ways to address the issues you encountered. Please contact us directly at [phone number] or [email address]. Your satisfaction is important to us, and we want to make this right.Thank you again for bringing these matters to our attention. Your feedback will help us improve our processes and ensure future customers receive the high-quality service they deserve.

• Review fromDavid P

  Date: 07/23/2024

  1 star

  David P

  Date: 07/23/2024

  I had these guys come out and give me a free quote. We got discussing the price and we deicided against it. We were told theyd give us a second loan to pay off another that i already had at a lower interest rate. It would save us money on the loan we would pay off and that would help to pay for the work they were going to do. They did the work and its been 3 months and still no second loan. We agreed to this project only because the second loan would have saved us money and we would use that to pay for it. Have left messages with no responses, been told that id get a call back with no call back. I do not recommend this company. You are better off getting a loan and having an actual company do it for way cheaper.

  Specialty Builders, Inc.

  Date: 01/22/2025

  Thank you for sharing your feedback about your experience with Specialty Builders. We sincerely apologize for the frustrations youve faced and appreciate the opportunity to address your *********** is disappointing to hear about the challenges you encountered regarding the financing arrangement and communication from our team. We understand that the second loan was a critical factor in your decision to move forward with the project, and we deeply regret any delays or miscommunication regarding this matter.Providing clear, transparent information and timely responses is a priority for us, and it is evident we did not meet those standards in your case. We are taking your feedback seriously and will review our processes to ensure that our clients receive accurate financial information and consistent follow-up.If you are willing, we would like to work with you to address your concerns and find a resolution. Please contact us directly at ***************************************** so we can better understand the specifics of your situation and take the necessary steps to make things right.Your satisfaction is important to us, and we apologize for any inconvenience caused. Thank you for bringing this to our attention, as your feedback will help us improve our services for future clients.