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Business Profile

Medical Alarms

Life Alert Emergency Response, Inc.

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Life Alert Emergency Response, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Life Alert Emergency Response, Inc. has 6 locations, listed below.

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    Customer Review Ratings

    4.78

    Average of 1,530 Customer Reviews

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    Review Details

    • Kelly K

      Date: 01/25/2024

      I cant thank ***** enough for his help and patience with my siblings and I with the decision to use l Life Alert . Everyone I have spoke to so far very Pleasant and answered all my questions.I will be sure to tell others of how pleased I am with this process up to this point .Thank -You

    • Leighton W

      Date: 01/25/2024

      I feel like I'm in good hands with you guys. Everybody has been very professional and courteous.

    • Darleen S

      Date: 01/24/2024

      Awesome customer service!Extremely courteous and patient.Very personable and thorough!Activation and set were very easy.

    • Chris P

      Date: 01/23/2024

      **** was very helpful describing all the services and products. I look forward to have the peace of mind that my parents will be much safer when I am not at home

    • Mary M

      Date: 01/23/2024

      Mary M

      Date: 01/23/2024

      Be SUPER careful about this company. When I called to terminate my deceased Aunts account, I was told it was the weekend and to call back on Monday. I did this and also had to pay $500 for equipment which was 7 years old. I live 3 states away and could not get there. Sent in a death certificate, paid $500 and was still charged for the month that she passed and the month after. I was told that I would not have to pay for the month she passed by one representative. The next one told me that was never possible. I will be calling my bank to dispute the two charges. Also, it took 21 minutes on hold to then be transferred to someone who could barely understand my issues.Do your homework. Easy to sign up. Terrible to close the account.

      Life Alert Emergency Response, Inc.

      Date: 01/31/2024

      We are very sorry for your loss.  We know this can be an emotionally confusing time so we do try our best to help family members. Two billing periods had passed before we were notified of your aunts passing. There was a misunderstanding with our agent who thought the refund was from the last month, not the last 2 months.  We apologize and we did refund to you the last payment. 

      Please know that our equipment is on loan and must be returned when an account is cancelling.  We have updated all of our customer's devices with new telecommunications standards and 4G capability at no charge.  So our equipment is quite expensive but we do not charge our customers for using it, only when we do not get it returned.  We understand you were not able to get to your aunt's house and that it had already been cleared out, that is why we had to bill for the equipment. 

      Were sorry you feel it was difficult to close your aunts account, we do appreciate your feedback as it helps us improve our customer service. The account is now closed and we hope you find peace at this time.

    • Jeffrey A

      Date: 01/23/2024

      Very professional, yet personable service. Everything was explained and presented in a friendly manner and all of my questions were answered. Everyone I spoke with was very pleasant and patient. So far, I feel very good about the experience. I hope we never have to use the service, but I feel confident that it'll be there when that time comes.

    • Norma G

      Date: 01/22/2024

      **** reassured me I was making the right decision in selecting Life Alert. It's something I've been considering for awhile. I hope I'll never use it but like insurance, it's good to have

    • Mark J

      Date: 01/22/2024

      ********* was very helpful and easy to understand. She helped me get everything set up with ease. She was very nice as well. I am also impressed with the system itself. I like the fact you have 3 methods of getting help in an emergency. Very please with everything so far.

    • Jo Ann M

      Date: 01/20/2024

      I found your customer service members to be Courteous, thorough, patient, and kind. I had no problem setting up the devise even at my age and with limited tech savvy. Thank you.

    • Kathy G

      Date: 01/19/2024

      Just signed up today and customer service was outstanding. I have never had such an easy process by telephone.

    Life Alert Emergency Response, Inc. is BBB Accredited.

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