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Business Profile

Medical Alarms

Life Alert Emergency Response, Inc.

Headquarters

Reviews

This profile includes reviews for Life Alert Emergency Response, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Life Alert Emergency Response, Inc. has 6 locations, listed below.

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    Customer Review Ratings

    4.78/5 stars

    Average of 1,508 Customer Reviews

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    Review Details

    • Review fromElijah B

      Date: 07/06/2023

      5 stars
      The dispatcher/ employee was very nice. Easy to talk to, and very patient. The set up was easy and quick, I have no complaints. All my questions were answered.
    • Review fromLeigh S

      Date: 07/06/2023

      5 stars
      *********************** explained everything about Life Alert to me, clearly and compassionately. Thank you for having such a great employee. I am so relieved I can provide all this service for my 83 year-old father.
    • Review fromNaomi W

      Date: 07/05/2023

      5 stars
      ****** was excellent! She was really excited and very warm and friendly. She was very thorough and made it simple for me to follow instructions. She was patient and kind. We also had a few moments where we laughed. She was very adamant in making sure everything was done correctly and ensured I had the necessary knowledge. She truly made us feel welcome to the LifeAlert Family!
    • Review fromPatsy M

      Date: 07/05/2023

      5 stars
      ****** did a great job walking me through the activation. The process was extremely helpful!
    • Review fromJenny R

      Date: 07/03/2023

      5 stars
      Very professional, easy to talk to representatives! Full of information. Im getting this for my elderly mom and just from the phone call Im feeling more comfortable with her living alone.
    • Review fromRuth E

      Date: 06/30/2023

      5 stars
      My son hooked it up for me. Everyone was very professional and patient. I feel I know can operate the Life Alert. Thank you. I now feel safer that I have immediate help.
    • Review fromCarolyn C

      Date: 06/29/2023

      5 stars

      Carolyn C

      Date: 06/29/2023

      Very helpful and courteous. Thank you . So happy I had someone who spoke English.

      Life Alert Emergency Response, Inc.

      Date: 07/03/2023

      Dear *******, thank you for your kind words! Life Alert does not outsource our services, and all our teams are **** based.  We own and operate our own Emergency Monitoring Centers, all located in the U.S., with dispatchers who are fully trained and dedicated to your personal safety. 
    • Review fromCarol E

      Date: 06/28/2023

      5 stars

      Carol E

      Date: 06/28/2023

      The representative was polite informative and helpful. We are very happy with our purchase and now our daughter has some piece of mind.

      Life Alert Emergency Response, Inc.

      Date: 07/03/2023

      Dear ******, thank you for your review. Our live-saving services have been giving peace of mind to both members and their families. Wishing you all the best!
    • Review fromSheilla C

      Date: 06/28/2023

      5 stars
      Great communication and phone interaction during the set up process
    • Review fromShelia T.

      Date: 06/28/2023

      1 star

      Shelia T.

      Date: 06/28/2023

      My mother wanted a life alert for home use and ***********************. Ordered her the highest package they have, and she didn't even know what all that involved. She does not drive, she lives in a locked apartment complex, she has 2 emergency draw string lights in her apartment so there for she only needed a alert to wear around her neck while she is in her room. She called this *** back the next day and told him to cancel the order and he said it was already charged to her debit card. I checked her account, and it said pending till 6/29/23. The bank said *** would have to cancel the order. Well, he has gotten very hateful and rude with her on the phone and has not cancelled the order or credited her account back $198.00.. Would like a refund and she has not received any product from Life Alert. Thank You ***********************

      Life Alert Emergency Response, Inc.

      Date: 07/03/2023

      Dear ******, thank you for providing your feedback. We are sorry you didn't feel *** attended to the needs of your family, and notified his manager to avoid this in the future. We checked your mother's account and see that your concerns have been already taken care of. Wishing you and your family all the best. 

      Shelia T.

      Date: 07/14/2023

      Life Alert will not refund the $198.00 they say it is non-refundable even though we canceled before the product arrived. We shipped the unopened box back so we could get a tracking number and they received it on July the 12th. They NEVER told us up front it was a non-refundable product.

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