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Business Profile

RV Equipment

Escondido Powersports Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Equipment.

Complaints

Customer Complaints Summary

  • 35 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanna cancel my order yet theres not no order displayed i want my money back. And this was a special order I wanna cancel my order. I want my money back

  • Initial Complaint

    Date:01/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just want my products or a refund its just frustrating to buy and have money taken out of my account just to find out the site is a scam . Ive called I emailed off 3 different emails and no response

  • Initial Complaint

    Date:01/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction(s): January 9th, 2022 and January 11th, 2022.Total amount paid: $100.92. Jan. 9th - $52.24, Jan. 11th - $48.68 Items promised:1 Bandai - OO Qant MG 1/100 Model Kit - ****** Unfortunately this product is no longer for sale so it cannot be reordered.1 Bandai - Gundam Dynames "Gundam 00", Bandai MG 1/100 - ******* Unfortunately this product is no longer for sale so it cannot be reordered.Company has not responded to any emails and has not sent any updates on the "backordered" items. That was the last email response from March 2022. No refund has been issued and they have not attempted to reach a resolution.Order #****** Order #******

  • Initial Complaint

    Date:01/09/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order online for kawasaki mule windshield. Company took many ****** and never sent product. No email, no contact no nothing..

    Business Response

    Date: 01/10/2023

    Talked to customer on the phone, sent copy of invoice. Customer requested refund which was processed on 1/10.

  • Initial Complaint

    Date:12/31/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business offers a link to cancel the order but it is invalid. Claims my purchase is on back order but from the reviews I do not believe I will receive this product and would like to cancel the order.

  • Initial Complaint

    Date:12/17/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a full soft cab for my Kawasaki mule pro fxt on October 22, order number ******, said it would be 2-3 weeks delivery. On week 4 I emailed them about a delivery date and they responded 3-4 weeks. On week 5 I asked them about a delivery date and they responded 11-25-22, on December 2nd I asked about a delivery date and never got a response. Didn't get a response on week 6th or 7th. I paid $900 for this item and am going into the 8th week and they haven't responded in the last 3 weeks.

    Business Response

    Date: 12/18/2022

    These cabs are made to order, this is the peak time for the manufacturer and they fulfilling orders as fast as they can. Since these cabs are made to order we can wait for the cab to be finished or since the cab has not shipped we can cancel the order and offer the customer a full refund.

     

     

  • Initial Complaint

    Date:12/06/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told to wait for my product to arrive at the facility then it would be shipped out as soon as possible, only to have no updates on the product in over a month. I even tried responding to the email I was sent with no response back, I would like to cancel my order number ******* for a full refund. Thank you.

  • Initial Complaint

    Date:12/04/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Activepowersports.com had products listed, which I ordered. Two weeks later they messaged that the items were on back order (this was not stated at purchase), and that I would be delayed until the first week of November, On the last week of November I had still not received any message, so I asked for a refund. This email has been ignored.

  • Initial Complaint

    Date:11/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Mar 10th 2021, and I found an item was missing when received the package on Sep. 7th 2021.The missing item was 1 ********************* HO NS EZ Command #6 Left-Hand Crossover,Manual/DCC - ***** and the price of that item was 63$I contacted the customer service (sales), and got the response as below:"It is still backordered. You had asked to have everything else shipped so this should not have been a surprise. Did you want to wait for it or do you want a refund?"I still wanted the item back then, so that I told them I can wait.However, I still have not received the item until today (11/30/2022). During the waiting time, I contacted them for multiple times, and I asked for refund on June 25th, Jul 11th and Oct 24th.The last response I received was on Jul 12th "Hello We are still waiting on all crossovers to ship. I keep checking on them but ******** is not giving any updates on them."I would like them to refund the full price 63$ to me, but they did not respond to my request of refunding.In the attachment please find the email history and the sales invoice. Thanks a lot!

  • Initial Complaint

    Date:11/13/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found product on a ****** search and it was cheapest option by just a few dollars. I purchased two of the items (model train track switches) from the https://www.activepowersports.com/ site.No where did it say out of stock or item on back order. But day later I received email stating items ordered are on back order for 4-6weeks. And that he would continue with my order unless he heard different. I emailed him several times requesting to cancel my order and refund money. But I have not got any responses.

Escondido Powersports Inc is NOT a BBB Accredited Business.

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