Business Profile

Auto Manufacturers

Hyundai Motor America

Complaints

This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,149 total complaints in the last 3 years.
576 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a 2019 Hyundai Sonata that has an engine consumption problem [Burning tons of oil] I brought my car to Hyundai of ******* ** even though I have a lifetime warranty that this was not covered but it is a known issue. I submitted all paperwork from my mechanic, all the upkeep receipts to Hyundai and they submitted it to Corporate. They were to check my oil for 3 thousand miles and of course it kept burning oil, then they did which was called a top engine to see if that would fix the problem and that was approved from corporate and of course the issue was not fixed. The next step was for the dealer to submit to Hyundai to replace the engine, today I was told buy corporate that they would pay 50% of the cost to replace the engine even though they know it is a defect in many of the 2.4 liter sonatas and was also told by the dealer that there was at least 16 other cars on there lot with the same problem. I believe since this is a known issue and a known defect the Hyundai is liable to replace the engine and I should not have to pay 1 *****. Please help me get this engine replaced.Thank You *********************
Business Response
Date: 07/21/2022
The claim was approved for 50% of engine replacement cost due to the engine issue being OIL CONSUMPTION IS NOT RELATED TO THE ENGINE EXTENSION. EXTENSION ONLY COVERS ROD BEARING FAILURE
Customer Answer
Date: 07/21/2022
Once again this is a known issue by Hyundai and by no means should I or anyone else having this problem with there Hyundai should have to pay a ***** for this issue. This is defect and Hyundai should fix this problem. I said in my original complaint that there are at least 16 other cars with the same problem at the dealer I went to. I want Hyundai to replace whatever they need at no cost to me. I have submitted many many pages of receipts showing I 100% kept up on oil changes and whatever else was needed, [I did my part Hyundai has not]. I expect Hyundai to come thru and fix this issue and not have to pay half 50% which is totally ridiculous on a known defect in there cars.
Thanks
*********************
Business Response
Date: 07/22/2022
The claim was approved for 50% of engine replacement cost due to the engine issue being OIL CONSUMPTION IS NOT RELATED TO THE ENGINE EXTENSION. EXTENSION ONLY COVERS ROD BEARING FAILURE. Once a decision is made on a claim that is the final decision from HMA
Customer Answer
Date: 07/22/2022
Once again this oil consumption problem is a known issue by Hyundai and they should be liable to fix this problem at no cost to the customer
Initial Complaint
Date:07/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a Hyundai ***** Fe Sport 2013....Received a notice in 2021 stating hyundai svc would no longer be available for my 2013 truck after December. My 2013 is on 3G svc and they are now on 5G, so starting my car from the app would no longer be available. I have been using this svc for 5 years paying $199.00 per year to start my car from phone. None of the other services have ever worked for me and have called in many times requesting help. Everytime I call I'm continually transferred and the line is disconnected and they never call back. In February of this year I discovered Hyundai was still taking money out of my account and when I called in I was told the service was extended one more year, there was never a call or an email asking if I wanted to continue svc. I explain I had not been able to use the svc since Nov, was told I needed a signal sent to my vehicle and they could not help me via a phone conversation I needed to call from my truck using the bluelink button which never works. I have been trying since February and was finally fed up and called Hyundai Bluelink Svc again to just completely cancel my service I was transferred to a Manager named ****** that promised he would refund me April, May, June and July but had no authority to refund any prior months. Was told he would put in a ticket to have my account reviewed to refund me Dec, Jan, *** and March. He promised to give me a call as soon as he found out any information. Checked my bank acct and received a refund for July only. Called in today 7/20/22 to find out the issue to at least the promised refund and was able to get ****** on the phone again just to be told his Supervisor (**************) rejected to refund and he does not understand why it made no since to him. I have called back several times to speak with another manage/supervisor to no avail. I have been a faithful customer and I am extremely disappointed in the treatment I am receiving.
Business Response
Date: 07/21/2022
Please contact Bluelink team at ************ to resolve your concern.
Customer Answer
Date: 07/21/2022
Called Hyundai BlueLink at the suggested number transferred several time, with same outcome. No one was expecting my call, no specific person to speak with.
Business Response
Date: 07/22/2022
Tell us why here...Please contact Bluelink team at ************ to resolve your concern.
Initial Complaint
Date:07/19/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hyundai Motor Finance has reported me to credit bureaus for a late payment on a CLOSED account. Account was closed in Jan2020, with all obligations being fulfilled. Reported late payment was listed for May 2022. I learned via Experian, after other CC Companies were dropping my credit limit. This is not my first run in with them. When you call to get problems resolved, they just hang up.
Business Response
Date: 07/20/2022
Please provide Vin to locate your vehicle.
Best regards.
Initial Complaint
Date:07/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought vehicle used less then 2years of usage didnt even put 5k miles on the vehicle engine went during ******************** expressway trip crashed and had to have a cop bumper to bumper me off expressway in nuetral now I have no vehicle Im a mother of a disabled 3 year old autistic child brought car to Hyundai in ********** they said engines not covered because I had no previous knowledge of recalls didnt receive any letters notices nothing !!
Business Response
Date: 07/22/2022
AS of 7/20/22 the claim to replace the engine was approved
Initial Complaint
Date:07/19/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company has failed to release title in a timely manner to a paid in full vehicle.
Business Response
Date: 07/19/2022
Please provide Vin to locate your vehicle.
Best regards.

Customer Answer
Date: 07/19/2022

Here is the requested vin:
*****************
Business Response
Date: 07/20/2022
To Whom it May ********************************* reviewing our guest concern GMA suggest that **************** work directly with Genesis ********************** Finance and/or the previous lien holder in regards to the release of the title. Genesis ********************** America is not involved with the sales, financings, or the leasing's of the vehicle's and would not have any insight as to the status of the title. Nevertheless, without admitting any liability Genesis ********************** America provided **************** with a gift card in April 2022 in appreciation of brand loyalty.

Best,
Genesis ********************** America
Initial Complaint
Date:07/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I own 2019 Hyundai Elantra with ****** miles. May 28, 2022 vehicle stalled at red light and wouldn't start. towed in dealer, Coastal Hyundai in **************, **. It was determined that engine was seized. I was directed to get a rental car at Budget, and it would be paid for by Hyunadai one claim was approved. I was also informed of recall affecting my car that involves engine seizing and Hyundai replacing motor. Between lifetime warranty, ******* warranty and recall, the repair should be approved. 2 1/2 weeks later the repairs were denied due to the fact I was late on an oil change. Oil change was current at time of incident. Called Hyundai Corporate to appeal, they said no to warranty repair. Can't get denial in writing for recall, but car is still at dealer almost 2 months later. I would like the motor replaced under the recall, and the rental car I paid for refunded. I have had to buy another car for transportation so I can work. I still owe Hyundai a significant amount of money on this vehicle. Option 2 would for Hyundai to purchase my car at fair market value.
Business Response
Date: 07/20/2022
On 6/15/22 the claim to replace the engine was denied Due To The Failure Being *********************** Neglect, Not A Warrantable Defect. One the claim is denied that is the final decision from HMA
Customer Answer
Date: 07/20/2022
I am not asking for Warranty repair, I am asking for Recall replacement. As you can see in attachment provided, my Elantra has current recall causing engines to seize and leading to Hyundai being obligated to replace engine. Being late on one oil change does not change the fact that Hyundai made an unsafe, Fault engine, as proven by the recall.
They will not even respond to the recall or give an opportunity for an appeal.
Initial Complaint
Date:07/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Car rentals 8/8/********* 7/29/21 deductible for engine 9/2/21 ********* due $1596 This was emotionally stressful. My father was in the nursing home at that time. I did not have a chance 2 visit him since I ran out of money for car rentals. He passed 3 days after I got my car back. I was able to c him in emergency room prior to sending him 2 hospice He passed 4 hrs later
Business Response
Date: 07/18/2022

Please provide Vin to locate your vehicle.
Best regards.

Customer Answer
Date: 07/18/2022
***************** VIN#
Business Response
Date: 07/25/2022
The repair was done through customers insurance. Customer would need to work with insurance company.
Customer Answer
Date: 07/25/2022
if I would've had one coverage for towing and car rental I would've submitted it to them. I DID NOT have towing and car rental on my insurance.

The general, policy #**-CO ******* phone # ************ if u wish to verify.

If not paying for the deductible on a USED engine, send me another recall notice and I will have a new one put in at your expense.
I have had 3 THREE recalls on this car in the two years I've owned it. The last recall for the engine also had an inspection notice sent shortly after the recall. Unfortunately the time to consider this a LEMON has passed.

Rust Consulting has been notified. If you're fighting me on this, how many other people are you doing this to?

Business Response
Date: 08/04/2022
The repair was done through customers insurance. Customer would need to work with insurance company.
Customer Answer
Date: 08/05/2022
what insurance are you talking about? The failed engine is your responsibility not my insurance company's nor mine. What would you doing someone had been seriously hurt? Are you not going to honor your recall notice that states ALL expenses incurred would be taken care of? Is that false advertising?
Initial Complaint
Date:07/15/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a brand new 2022 Hyundai Elantra, floor mats were included in the purchase price of the vehicle. I would assume Hyundai would back up a product that is under a year old considering they have defective floor mats that are not able to withstand normal use without degrading within a year. I took it for my regular service and discussed with the Tustin Hyundai dealership regarding the defect with the floor mats. They advised me Hyundai does not offer any kind of warranty regarding the floor matts so I would have to purchase a whole set almost every year at $180 because the driver side mats don't last it seems not even a year due to a defect of quality. I contacted Hyundai corporate office and they too denied backing up their product. Hyundai touts having the best warranty in the industry; I'm really doubting buying this car from them if they won't even back up the smallest item in their vehicle that is defective. Really disappointing.
Business Response
Date: 07/18/2022
Please provide Vin to locate your vehicle.
Best regards.

Customer Answer
Date: 07/18/2022
Hello,

Please see the vin below:
*****************

Thank you
Business Response
Date: 07/21/2022
There is no warranty coverage for the floor mats However the Case Manger has sent an offer letter to the customer for $180.00. Once the offer letter is signed and emailed back to the case manager HMA will process the payment
Customer Answer
Date: 07/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*************************
Initial Complaint
Date:07/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 19, 2021, our Hyundai Sonatas engine blew up on the side of the road. After having it towed to our local mechanic, we then had it towed to the Hyundai dealership in *********, **. The engine blew up due to a manufacturer error and Hyundai replaced it at no cost to us.After picking our car up the first time, it had to go right back because it was not running properly, and we paid for some parts and repairs. The second time we picked it up, we had to return it because it wasnt running right and had no oil. Then the mechanics tell us its the computer and will be around $4,500 to fix. There was nothing wrong with the car before the engine blew up, which was due to an error on their part. We have talked to several mechanics, including a former Hyundai mechanic, and all of them have said if the computer is fried, it was not our fault and it was due to the installation of the engine. The Hyundai dealership asked Hyundai Motors for assistance and to pay for it and they declined. This is now December. We called Hyundai Motors and were assigned a case manager and given a number with an extension to call. We were very thankful, but we have never been able to reach our case manager since. It is now July, and we have not received a call back from our case manager, nor has she ever answered when we have called over the last 10months. We are a family of 4 with 2 full time working parents. We have had to survive on one car for 10months now, and we have suffered tremendously because of Hyundai Motors and their mistakes and abandonment. Our other vehicle needed an engine and was in the shop for over a month, and we had to rent a car for that time and cost well over $1,000. Only having 1 car for 10 months due to errors made by Hyundai and no fault of our own, and NEVER hearing from our case manager or anyone else since December, has cost my family so much pain and suffering. Filing this complaint was my last hope before having to endure another hardship and get a lawyer.
Business Response
Date: 07/18/2022
Please provide Vin to locate your vehicle.
Best regards.

Customer Answer
Date: 07/19/2022
The *** number for our Sonata is *****************.
Business Response
Date: 07/22/2022
The claim to replace the engine was denied Due To The Failure Being Out Of Warranty Caused By The *************** And Mileage Of The Vehicle, Once the claim in denied that is the final decision from HMA
Customer Answer
Date: 07/22/2022
Hyundai Motors already replaced the engine. It is because of the way the engine was replaced that it started a snowball of these other problems, main one being the computer and electrical harness are now somehow fried. We are asking for Hyundai to replace the computer and electrical harness that were perfectly fine before the engine was replaced. After the engine was replaced we had to have it towed back to the ****************** because it was not running right and would not shut off. Even with the car turned off and the battery unhooked. We payed for the tow and were told we would have to replace the battery. Which we did. It then turned into we also had to replace a part for the fuel system. Which we paid for once again. We got the car back drive it home and back to the dealership to pick up our other car, and it wasnt running right again. There was NO oil in the car. They drive it back into the shop and an hour and a half later told us it was dead and the computer and electrical system is somehow fried. They said they didnt understand what happened. That is the reason we feel Hyundai Motors should replace the computer and electrical harness, because it was due to no fault of our own. They have been negligent in responding to us for 11 months now, and we have had to make one car work with a family of two full time working parents and an 8 and 9 year old. They have not been able to be as active as they are used to because of the fact we only had one car. We are disappointed by Hyundai Motors response, and the way we have been ignored and discarded as loyal customers. This was our 2nd Hyundai and would have remained a Hyundai family, until we saw first hand how Hyundai treats loyal customers.
Initial Complaint
Date:07/15/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I lived in ******** when I started my lease in 2019, but in December 2021 I moved to **********. On May 17, 2022 I sent out a check to buy out my lease. The check cashed on May 21. Today is July 15, I am still waiting for my title to be released to me in order to register the car. I did everything I was told to do when I called initially to buy out my lease. Which was email the odometer statement and to send a check. I tried to do it at the ******** dealership but I was told to my face that they do not do it there. I then went to a ********** dealership and was told they can do it there, however it **sts ****. Which I understand but decided to call and do it that way because it was cheaper. Everytime I call the finance department (which I have done every other day) I am **nsistently told to wait it is still processing. The title department then started to give me different answers regarding the whereabouts of the title. I was told it was processing initially for 3 weeks. Then I was miraculously told it was still at the **** However when I went to the *** to initially register my car (this is in January of 2021 to do a state to state transfer- and the car was still a lease) my title was no where to be found. I now am being told they will send it out in three days. It was never sent out, nor do I know when I am receiving it. I am always being told a different answer that seems like it isnt the truth. It is like no one knows where my title is. I rely on my car to go back and forth to work, and my daughter (who is a insured driver on the car and ** leased it initially with me) needs it to start travel an hour to **llege in a month. This is **nstantly explained to them but they still do not do anything to make the process happen at this point. It does not seem like anyone in the department is **mmunicating to each other. My car is sitting in the driveway because it cannot be driven anywhere.
Business Response
Date: 07/18/2022
Please provide Vin to locate your vehicle.
Best regards.

Customer Answer
Date: 07/18/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*********************************

Vin number for 2019 Hyundai kona:

Km8k1caa2ku354429

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