Complaints

This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hyundai Motor America has 18 locations, listed below.

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• 

  Hyundai Motor America

  10550 Talbert Ave Fountain Valley, CA 92708-6031

  
• 

  Hyundai Motor America

  300 Sylvan Ave Englewood Cliffs, NJ 07632-2525

• 

  Hyundai Motor America Corp

  1705 Sequoia Dr Aurora, IL 60506-1033

• 

  Hyundai Motor America

  10550 Talbert Avenue P.O. Box 20850 Fountain Valley, CA 92728-0850

  
• 

  Hyundai Motor America

  3400 Rt 42 PO Box 9070 Turnersville, NJ 08012

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent almost 2 months requesting from Hyundai Motor Finance to process a State to State transfer request on my leased 2022 Hyundai Sonata in order to obtain license plates in the ****************** after moving from ************ a few months ago. The entire timeline and emails are included in attachments below. Hyundai has confirmed they can see both the emails I sent on 6/3 and 7/1 but it appears their internal system auto deletes emails as I can no longer obtain the 6/3 email I sent using their "secure messaging website portal." Thank you for your time and help.

  

  Business Response

  Date: 08/03/2022

  Please provide Vin to locate your vehicle.
  Best regards. 
  
  

  Customer Answer

  Date: 08/03/2022

  All information needed to review my account was provided in previous attachments. Here is information again:

  Account Number: **********
  
  VIN: *****************
  Contact Phone Number: ************
  State you are moving from: ************
  New address: 3250 *************************************************** style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; background-color: rgb(255, 255, 255); box-sizing: border-box;"> Local DMV Name: ************************
  Local DMV Address: 1225 ********************************************************* style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; background-color: rgb(255, 255, 255); box-sizing: border-box;"> List of Documents required by the ************************ of ************

  

  Business Response

  Date: 08/12/2022

  Customer would need to continue to work with HMF

   

  Please contact Hyundai Motor Finance at ************** (Monday-Friday, 8AM - 9PM EST.)

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2022, I called Winner Hyundai of Dover because my 2020 Hyundai Palisade was due for my complimentary care maintenance and because my check engine light was on. I was told that they could not schedule me until 06/21/2022. I informed them at that time that my mileage would be outside of the ****** required for my complimentary care maintenance package and asked if they could get me in sooner. They told me that could not get me in sooner, but that it would be okay since I called early enough. On 06/20/2022, I called to confirm my appointment and was told that I would have to pay for the maintenance due to my vehicle being over the mileage allotted. My mileage was at ******. I told them that when I made the appointment 2 months ago, I informed them that this would happen and was told it was okay. They told me it wasnt and cancelled my appointment. They didn't even bother to look at the check engine light and find out why it was on. I called Hyundai ************* **************) and was on the phone for over an hour trying to explain my situation. The lady I spoke with was rude and not understanding. I asked to have a supervisor call me back. She said no and abruptly hung up. On 07/23/2022, my check engine light came on again and the A/C in my car stopped working. It blows out hot air. We are experiencing 90 + degree weather and I have 2 young kids (under 3 years old) that I have to transport. I called Winner Hyundai and was told, again, that they could not service me until September 2022. I called 4 other local dealerships and they all said the same thing - 2 months out. I called Hyundai ************* again and they offered no relief. It is unacceptable that a 2 year old car, that is still under warranty, throws check engine lights and has no A/C. And the dealerships cannot service it for 2 months. The engine could explode and my children could suffer heat strokes from having to be in a car with no working A/C. And ************* cannot even offer a rental.

  

  Business Response

  Date: 07/25/2022

  Please provide Vin to locate your vehicle.
  Best regards. 
  
  

• Initial Complaint

  Date:07/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hyundai has a mpg reimbursment program for owners of 2012 Hyundai elantras. You send them verified mileage of your car, (usually a dealer invoice) and based on miles driven, you get a prepaid debit card. This is due to Hyundai misrepresenting true mpg of this car when sold. They stated it got 40 mpg, when in reality, it's more like 38. So it's a kind of compensation for the owners. I have sent them a dealer invoice with the odometer reading of my mileage, so I could recieve my debit card. This was back in April of this year. They have e-mailed me back, stating that the mileage was manually entered by them, and my debit card should have arrived by the end of june, and if not, to contact them again. It has not arrived, I have sent multiple e-mails to follow up, with no response.I have tried calling the mpg reimbursment phone number, and I get a message saying "we are transitioning this number, please try again later."This mpg reimbursment program lasts for as long as the original owner owns the vehicle. I would appreciate it if they honored their commitment. Thank you.

  

  Business Response

  Date: 07/25/2022

  Please provide Vin to locate your vehicle.
  Best regards. 
  
  

  Customer Answer

  Date: 07/25/2022

  I am sending my VIN# so that the company can locate my vehicle, and respond further.

  *****************

  

  Business Response

  Date: 07/26/2022

  Customer would need to contact https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/campaign.html

  Customer Answer

  Date: 07/28/2022

  Filling out another automated complaint form is not what I need. It's been three months now since I've submitted my mileage for reimbursment. 

  I would appreciate a human to take care of this for me. Thank you.

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PLEASE SEE UPLOADED PDF FILE

  

  Business Response

  Date: 07/25/2022

  Please provide Vin to locate your vehicle.
  Best regards. 
  
  

  Customer Answer

  Date: 08/01/2022

  The business has requested my vin# ***************** for further review.

  

  Business Response

  Date: 08/05/2022

  We have reviewed all relevant documents in our possession, including the vehicle's warranty history, the vehicle's repair history, and communications with the customer.  ********************** agree's to reimburse customer for an oil change & tire rotation if/when customer decides to proceed.  Customer to supply HMA with invoice for the oil change & tire rotation once the services have been completed.

  Customer Answer

  Date: 08/05/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

  Customer Answer

  Date: 08/10/2022

  after further review of Hyundais remedy, I feel this defeats the purpose of me getting the (BBB) involved. I should not have to put out any out of pocket expense to resolve this matter. I do not have the $85 dollars the local dealer charges for the service at this time. Im experiencing a financial hardship and in the process of relocating to *******.  Hyundai has the ability to issue an After Warranty Authorization ***** for this service. If this complaint be resubmitted for reconsideration I would greatly appreciate it. 

• Initial Complaint

  Date:07/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was charged for ****************** for both my Hyundai Santa Fe and for my Hyundai sonata. for a period of almost 2 years. in spite of my calling and complaining about the situation they never rectified it. It caused me to visit the dealer on 4 separate occasions in two states. They provided me with a case number ******** for which i was supposed to received the funds back. They have indicated that they issued refund in the amount of $190.74 for past charges that the processed and a ***** for charging me again for the services after I closed the subscription. But they have not issued a refund for the sonata as of yet and I have not received the $190.74 to date. I would like to receive back the money they took from me without providing the services. I would also like to receive 100 dollars in gas and time for having made several trips to the dealers and having to wait for them to make attempts to resolve the matter.

  

  Business Response

  Date: 07/25/2022

  Customer would need to continue to work with blue link to resolve this concern. 

  Customer Answer

  Date: 07/25/2022

  blue link is well aware that I have worked for almost 2 years patiently. They are also aware that a case number has been issued by them in this regard. They have all the facts and dates and simply need to issue the refunds for payments made when did not provide services which were paid for. They have confirmed amounts for each vehicle but have yet to issue the refund. 
  

  there is nothing that I can do at this point as all information to date has been provided. It should be quite easy for them to issue a ************* for refund.

  

  Business Response

  Date: 07/26/2022

  Customer would need to continue to work with blue link to resolve this concern.

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hyundai Motor America Corporation has a recall campaign on Hyundai Elantra's motors. My vehicle is a 2017 which is within the range of years that the campaign covers. Before I was notified about the recall campaign, the motor on my 2017 Hyundai Elantra died and I had to have it replaced. When I received the mailing from Hyundai Motor America in February of 2022, I took my car to a Hyundai service center and contacted the company. I was told to file a claim on their website with supporting documentation from the mechanic that did the work, which I did on February 26th, 2022. I was then told to also upload my title and to return to the Hyundai service center for a detailed inspection of the motor. I did both of these things and uploaded the additional documents on April 12th, 2022. I kept checking their websites for updates to my claim but there hasn't been much happening. I called Hyundai Motor America today, July 22, 2022 and I was told that it will take 120 days from the time I filed the claim and all documents were in to hear anything. I asked the customer care representative if the 120 includes receiving a refund or will I have to wait additional time. She didn't know.All together it has been almost 5 months and I am out over $3,000 for something that was not my fault. My claim # with Hyundai Motor America is ********.

  

  Business Response

  Date: 07/29/2022

  The customer would need to continue to work with the campaign website and team. 

  Customer Answer

  Date: 07/29/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:07/21/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2019 Hyundai Santa Fe SE. I have had the suv in the shop 4x in the last 6 months because the first 3x was the resistor for the A/C. Now the fourth time its the a/c panel. I am looking for any kind of compensation for my time going back and forth from my house to Hyundai and my time I sit and wait. Average waiting time is 2 hours.

  

  Business Response

  Date: 07/22/2022

  
  Please provide Vin to locate your vehicle.
  Best regards. 
  
  

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car has an extended warrantee on the motor. This cars engine has been recalled. I have had the car brought in while running to check the recall. Even still i was informed the car has a life time warrantee on the drive train. The engine seized, and was brought into mechanic. The recall explains they will supply me with a loaner car while my car is being serviced. They refuse to provide one. I asked for them to supply me with rental at their expense they refused. I have filed a claim (#********) i have tried to get some service and have gotten no where. Claim manager never returns calls or responds (Caleb *********************** Hyundai has sold a faulty engine that almost caught fire, and refuses to stand by their recall. I have sent them maintenance records for the last 3 years. Carfax has showed the car has been routinely serviced. I am without a car, and no means to rent one. this has caused me severe hardship. I have had to mass commute travel which has cost me significant more money. This is no fault of mine they have sold me faulty engine. this recall has effected thousands of people.

  

  Business Response

  Date: 07/22/2022

  As of 7/20/22 the claim to replace the engine was approved. As far as a loaner vehicle if the dealer does not have one available the customer can rent one out of pocket and once the repairs are completed HMA can reimburse. 

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought our brand new Hyundai Tucson Hybrid on February 12, 2022. The dealership we purchased the car from left all kinds of plastic covers in various places on the interior of the vehicle, such as on the climate control display, on the seatbelts, on the dashboard under and around the steering wheel. There were several of them. I'm told they were supposed to have been removed by the dealership as part of the detailing process to deliver a clean new car to the customer. Well, since they left these everywhere inside the vehicle, my wife and I as the consumers were tasked with removing them. We removed about 5 different plastic covers. Then we noticed it looked like there was one of those plastic covers on the main screen of the car's navigation system. I started to remove the corner of this plastic cover, but quickly realized this plastic cover was thicker than the others and harder to remove. So I stopped after removing only one single corner. I contacted Hyundai via their online form to notify them of this issue. They told me to bring it in for service. I did that, and the service center manager told me that was part of the screen, and was not to be removed, but because I started to remove it myself, it was not covered under the bumper to bumper ****** mile warranty. He advised us not to remove it any further as it is important to protect the screen and for functionality. We are frustrated because we now have a damaged screen as a result of the dealership leaving all kinds of plastic covers in various places in the vehicle - how were we to know which ones were to be removed and which ones weren't? After multiple emails and phone calls with Hyundai National Consumer Affairs, they refuse to rectify this for us. All we want is a new screen cover or, if that is not possible, a new screen. Vehicle: TUCSON HEV 2022, VIN: *****************; purchased brand new for $33,770.00

  

  Business Response

  Date: 07/26/2022

  The screen was damaged by the customer and repairs would not be covered under warranty. 

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started to attempted a state to state transfer 5/23/2022 from ** to MA for my leased Hyundai. Their has been discrepancies in the information they are saying I need to provide, causing delays beyond my control. They have unreasonably long processing delays and lose information that has been faxed and email causing myself and my insurance company to have to resend them the same information over and over. They say everything takes up to 15 days to receive, and then they still dont have my information. Documents have been faxed and emailed several times from May-July. My car registration is expired due to incompetence. It takes weeks to get an appt at the ****** and Hyundai has caused me to cancel 4 appointments because they wont see the proper documents. I have also received parking tickets due to this.

  

  Business Response

  Date: 07/22/2022

  
  Please provide Vin to locate your vehicle.
  Best regards. 
  
  

  Customer Answer

  Date: 07/22/2022

  my vin is km8k5ca53lu447906

  

  Business Response

  Date: 07/26/2022

  Please contact Hyundai Motor Finance at ************** (Monday-Friday, 8AM - 9PM EST.) To resolve this concern 

  Customer Answer

  Date: 07/26/2022

  That is the number I call 2+ times a week and get the run around. This is probably the 

  most insulting response I have received thus far. I cant reach anyone willing to escalate my issue further be it a super or a special agent. No one Hyundai cares to resolve this issue. I have been trying to register my car since May.