Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seagate Technology

  47488 Kato Rd Fremont, CA 94538-7319

• 

  Seagate Technology

  1725 Hughes Landing Blvd, 11th Floor Spring, TX 77381

• 

  Seagate Technology

  101 E Old Settlers Blvd Ste 170 Round Rock, TX 78664-2266

• 

  Seagate Technology

  10321 West Reno Oklahoma City, OK 73127

• 

  Seagate Technology

  13800 Coppermine Road Suites 321 and 351 Herndon, VA 20171

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a warranty claim on a product I purchased. I purchased a Seagate NAS Hard Drive 6TB 7200RPM. This drive is defective. I contacted the company and filed a warranty claim to replace the hard drive. They sent me the incorrect hard drive. I contacted them back to advise and they admitted they sent me the incorrect hard drive. I have been waiting almost 2 months for them to correct this issue. I have sent them back the hard drive as they requested and I have still not had my replacement shipped to me.You can pay them $18.00 to ship you out a hard drive and then you send yours back. This is what I did. They still have not corrected the issue. You cannot speak to anyone anymore at the company and can only CHAT with them online. THIS IS ABSOLUTLY NUTS!!! I NEED HELP PLEASE!Case Number ******** and CASE Number ********

  Business Response

  Date: 07/20/2023

  On July 18, 2023 we have taken management of this case. We emailed ***************** and explained the reasons behind the delay in sending the replacement drive, and that we were working along with our warehouse to ship his replacement drive as soon as possible. We would provide tracking number when shipping is ready. ****************** responded that he was working with one of our support agents in the resolution. 

  Customer Answer

  Date: 07/21/2023

   
  Complaint: 20331667
  
  I am rejecting this response because:  This is just a fluff response and not a resolution to the issues at hand that have been brought forth to the company and they have not offered any expeditious resolution to the situation and have only provided no solutions.  The contact from the company is substandard and they have no intention of resolving this issue expediously after providing them numerous details on the issue, tracking numbers, person who signed for the product, etc.  They clearly have no intention on solving this issue faster than their standard time frame.  We are now going on over 60 days of this issue.  I continue to contact them to ask for support and are still only provided a run around.  I have provided attachments of my interactions with the company.  Unfortunately I cannot provide the phone conversations that were had prior to them going to the **** ONLY model.  This started on May 24, 2023.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/28/2023

  We have explained the customer why the shipping of the replacement drive was delayed. Our warehouse received the unit the customer returned, and the new unit with the exact attributes as the failed drive has been shipped to the customer yesterday with *** tracking number 1ZY17F130350008489. 

  This information has been provided to the customer by email today in the morning. 

• Initial Complaint

  Date:07/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an internal hard drive manufactured by Seagate from Staples. After just 1 week of usage I found out a factory defect. ******* refused to replaced this item because I started to use it also it took just a 1 week and sent me to Seagate. Seagate (at first) promised that I am able to pay in advance and they will refund when they receive this faulty item. Unfortunately, I contacted today and they responded that they are not able to resolve this issue this way. I have return this item and they will replace it after more than 2 weeks. That means that I will not able to use my desktop at all. I have 1 desktop only. I have to call a repairman twice. Therefore he will charge me twice. It will be cheaper to buy a new item than replace an old one but what's a guarantee this new item will be without a defect?

  Business Response

  Date: 07/19/2023

  ****************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ****************** have agreed to a resolution of the issue and he has been provided with Seagate Management's contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

  Customer Answer

  Date: 08/01/2023

  To whom it may concern:

  I spoke with Seagate representative again last Wednesday and he sent me an email which I forward to you.

  As you can see, they promised to send me a new HHD Thursday or Friday last week.  Unfortunately,  I still did not receive any information that the new disk has been sent to me.

  That's why remind you of myself.    You wrote at your portal that I have to respond if I accept or reject of Seagate decision during 14 days.   I tried to do it at your portal today but this option has been disabled.

  Sincerely,

  *************************

  ---

  From: ************************************** <**************************************>
  Sent: Thursday, July 27, 2023 4:45 PM
  To: ******************* <*******************>
  Subject: Regarding Your Seagate Case 12320916

  Hey *****, 
  
  This is ****** with Seagate corporate response team. I just wanted to follow up after our most recent call. 
  
  Last week I created a sales order for your drive issue. The sale order number is 15000258. 
  
  I have reached out to the warehouse to see what we can do to get this shipped either today or tomorrow. I was just informed it was an issue with stock. We have the same model with different part numbers but it is the same drive. I am looking into what we can get sent out as soon as possible. I will update once I have more information on this. 
  
  Once you receive this drive, there will be no need to send your faulty drive in. You can either return it to the place or purchase, or we can create an RMA at that time. 
  
  I am extremely sorry for the delay. 
  
  
  Kindest Regards,
  ******
  Seagate Corporate Response Team
  
  ref:_00D00hhzl._5004V1QGMWo:ref

  Business Response

  Date: 08/03/2023

  ****************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ****************** have agreed to a resolution of the issue and he has been provided with his tracking number and Seagate's contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a premium external drive / LACIE 5TB / through Amazon. After initial use, had failure of the drive (unmountable). Spent days w Apple Tech support trying to get drive to work. Refused. Contacted CustomerSupport *************) only to discover the number is not valid. Then spent over 3hrs trying to talk to a CS rep via chat. Told what was necessary to submit a claim for repair (up to 30 business days), & that the data recovery attempt would be free since it's under warranty (I'd hope so, it's only 1 week old!). Requested supervisor and got someone named "******", who only repeated info already provided. I explained that I need something more to compensate me for: - FAILURE OF PRODUCT - ANXIETY OF DATA LOSS - AMOUNT OF TIME WITH APPLE SUPPORT - AMOUNT OF TIME WITH SEAGATE SUPPORT - AMOUNT OF TIME WITHOUT A WORKING DRIVE I was told that I'm getting recovery services with a replacement drive, but there needs to be compensation for all these failures.

  Business Response

  Date: 07/12/2023

  *************** contacted the Better Business Bureau because she had an issue with her Seagate product. Seagate has addressed ******************* concerns and she has been provided with Seagate contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

  Customer Answer

  Date: 07/15/2023

   
  Complaint: 20297972
  
  I am rejecting this response because:

  After I filed a BBB complaint against Seagate, Seagate's Corporate Escalation Team called me but did not address their multiple failures. I first spoke with ******** from Seagate's escalation office in ****** regarding my complaints of failed product but mostly their failures at providing any service. He did not address the fact that Seagate's own contact phone number on their website did not work (was not a working number) and that I had to wait until the next day for their chat support. Once I was able to get on chat, I waited for over an hour to have a chat agent greet me. The extremely long wait time continued during the chat process, where the agent was non-responsive due to working with multiple chat customers at the same time. When the chat agent would finally return to my chat, he would forget where we were in the process and I had to continue to waste my time and effort to relate my case over and over again. When I asked to be connected to a supervisor to attempt to get any potential professional service, Seagate's chat agent disconnected our chat and sent a survey. Seagate wasted hours of my time without any service. After speaking with ******** for over 25 minutes in which he just regurgitated the warranty and recovery process over and over again. I told ******** that I understood that the defective product was under warranty (through my purchase of this product) and that the recovery of my data from the defective drive is for FREE because it was part of my warranty of a brand new product that was only a few days old. Since ******** did not address any of my complaints about their horrendous service, I asked to talk to his manager. I asked approximately ***** times to be transferred to his manager (or a supervisor) who can better address their errors and offer something to rectify this horrible experience. I had to ask over 10 times to be told that ******** will send a request for a manager to call me at a later time. They did not address their failures on service and total disrespect for my time and their failed chat service, etc. and I had told ******** that I wanted my recovered data returned (if recoverable) and that I wanted not 1 replacement drive, but 2 replacements drives for this totally disastrous experience. ******** said that he will request this and that this seemed reasonable. 

  Later that day, ******, another "manager" from Seagate's Corporate Escalation Team called me because I asked for a supervisor/manager. ****** wasted my time again by regurgitating their warranty and data recovery service process (which I know about and paid for when I purchased their product). I asked him to approve the request made from ******** to send me 2 replacement drives for their failures, and ****** replied with, "I spoke with ******** about this and I am not going to do this." Seagate has absolutely REFUSED to acknowledge their multiple failures and so much of my time that they wasted and did not offer me any compensation for their multiple failures. Seagate has not done nothing beyond honoring a warranty that I PAID FOR as a consumer. This is not resolved.

  Compensation Required to consider this issue resolved: 

  1) Data Recovered (if recoverable) AND (2) additional replacement LACIE 5TB Drives 

  2) Expedited recovery of my data (at least 30 business days NOT ACCEPTABLE)

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/17/2023

  *************** contacted the Better Business Bureau because she had an issue with her Seagate product. Seagate has addressed ******************* concerns and she has been provided with Seagate contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

• Initial Complaint

  Date:06/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stored my entire life on a Seagate drive. In 2021, the drive's port came loose, and I couldn't plug it into my computer. I sent the device to **********************, and in October 2021, I received the good news that they had successfully recovered the data and would send a replacement product. On October 20, 2021, I got an email saying the replacement drive had shipped.The replacement drive arrived broken. It made a humming/beeping sound, and my computer would not recognize it. On November 10, 2021, I emailed Seagate and explained they sent me a broken drive. I wanted a shipping label for the drive. Seagate tried to call me, and I explained via email that I didn't have a phone and wanted resolution via chat or email. They refused to engage with me via email. I sent emails at least once a month for a year or more.Finally, in 2023, I had a phone and tried to get in touch with Seagate that way. They told me they cannot help with the broken device because I needed to get it replaced within 30 days of receiving it. They didn't care that I had emailed them within ***** days of receiving it. They didn't care that I had emailed them consistently for over a year after that. I plainly stated to their customer support, "I cannot make phone calls at this time," and they ignored my message and continued to call me. I simply needed them to send a shipping label via email.Additionally, this "30-day policy" on replacement devices doesn't seem to be listed anywhere. It's convenient that there's such a minimal policy on replacements, so that they're off the hook almost immediately. No one cares that I lost my most important documents and memories. They told me to find a third-party repair, which would cost hundreds, if not thousands of dollars. I believe Seagate should still be held responsible for shipping me a broken product and then refusing to engage with me via email when I explained I did not have a phone.

  Business Response

  Date: 06/15/2023

  ************** contacted the Better Business Bureau because she had an issue with his Seagate product. Seagate and ************** have agreed to a resolution of the issue and she has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the Seagate IronWolf Pro 14TB NAS on 5/17/2023 with a warranty of 5 years but the warranty is saying 12/27/2027.its should be 05/17/2028 meaning im missing about 5 months of a warranty. i read online ppl called Seagate and with a proof of purchase they updated there warranty when i tried on 6/7/23 was told they don't do that I find this as bad business practice I know it only 5 month but if something happens in that time i want it covered

  Business Response

  Date: 06/08/2023

  ****************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ****************** have agreed to a resolution of the issue and he has been provided with Seagate contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 06/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Seagate hardrive and and a few monts started having issues with it I sent it to Seagate for repair and they fixed it for me now less than six months later I am having issues with the 2nd hardrive and is is also giving me issues! my old harddrive was cleaned and transfered to a new hardrive and I can not understand why I am having all of these problems I have never had another hard drive gice me this much trouble!

  Business Response

  Date: 05/24/2023

  Mr. **************;contacted the Better Business Bureau because he had an issue with his out of warranty Seagate product. Seagate offered technical support to ********************** for his out of warranty product.  Seagate has made a prior exception for ********************** under BBB case ********.  Seagate will not be making any additional exceptions as we recommend the customer to format his drive.  ********************** values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed as no additional exceptions will be honored.

  Customer Answer

  Date: 05/24/2023

   
  Complaint: 20092971
  
  I am rejecting this response because: If they reallyvalue their custumers they would not sell substangard products! I have a My Book that is several years old and I have yet to have a problem with it! The Seagate is going in the garbage because that is what it is! I have had nothing but problems with it since I bought it and the staff at seagate needs some lessons in compassion!
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 05/30/2023

  ********************** contacted the Better Business Bureau because he had an issue with his out of warranty Seagate product. Seagate offered technical support to ********************** for his out of warranty product.  Seagate has made a prior exception for ********************** under BBB case 18248246.  Seagate will not be making any additional exceptions as we recommend the customer to format his drive.  ********************** values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed as no additional exceptions will be honored.

  Customer Answer

  Date: 06/02/2023

   
  Complaint: 20092971
  This hard drive can not be formated nor will the Seagate tools run on it!
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/02/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seagate is probably the most uprofessional and unethical company I've dealt with this month. Maybe BBB can inform my office on where it stands when a product fails on or close to the expiration date of its product.Typical hours wasted just to get in touch with a person and given the run around.Unreal.

  Business Response

  Date: 05/05/2023

  Mr. *** contacted the Better Business Bureau because he had an issue with his out of warranty Seagate product. Seagate and Mr. *** have agreed to a resolution of the issue, and he was educated on Seagate process and procedures. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 05/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 10, 2023, via telephone using the telephone number published on its website for said purpose, I reached out to the business, Seagate Technology, to make warranty claim of two defective hard disk drives that I had purchased. Seagate Technology assigned case number ******** to the issue. The business's representatives, including a supervisor stated that they have tried to perform on the claim and replace the drives, but could not for various issues stated (system would not cooperate, parts were not available, etc.). The business's agents represented that they were and are trying to resolve the issue and there have been many communications between us. To date, the issue has not been resolved. It has taken a long time and much longer than should be the case.I now seek the assistance of Better Business Bureau ("Bureau") regarding this issue and complaint.More detailed information regarding the dealings with the business is available upon the Bureau's request.I herewith provide as supporting documentation, in the Bureau's designated section, the documents of the warranty claim. A description of the documents:1 - "100507013c.pdf" - ********** product manual for the drives stating the applicable warranty period (5 years) on pages 5 and 18 of the manual (PDF pages 11 and 24, respectively) and a reference to where one may check the Seagate website for the remainder of the warranty language.2 - "Seagate Technology Limited Consumer Warranty _ Seagate.pdf" - The remainder of the warranty language, in addition to the warranty period indicated in the product manual, as was presented on the Seagate website at the time of the drives' product manual revision.3 - "Newegg_Invoice_2x_Seagate.pdf" - Invoice of purchase.

  Business Response

  Date: 03/31/2023

  Mr. **** contacted the Better Business Bureau because he had an issue with his Seagate products warranty.Seagate and Mr. **** discussed the warranty end date was 12/22/2012 and will discuss his warranty concerns with his original place of purchase.
  Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

  Customer Answer

  Date: 04/05/2023

  Better Business Bureau ("Bureau"):
  

  Complaint: 19877326
  
  I am not pursuing this issue further.  I herein provide my closing remarks to the Bureau.
  
  To clarify, I had contacted the Better Business Bureau to get assistance with getting warranty service from the business after the business's warranty normal channel represented that they were trying to perform on the claim and replace the drives, but were unable to for various cited reasons and that it appears that the channel was having lasting difficulty resolving its troubles.
  
  With regards to the discussion with the business corporate representative that was responding to my complaint with the Bureau, the business opted not to perform warranty on the drives at issue for the given reason that the seller of the drives was considered to be not an authorized reseller to Seagate.  The business further stated that sales, although through an authorized reseller but that are designated as sold and shipped by another party, are not considered as sales by Seagate authorized resellers when that other party that has the sold and shipped designation is not a Seagate authorized reseller.
  
  With regards to the warranty end date provided by the business, "12/22/2012", that date appears to be based against the drives' factory or manufacture dates rather than against the purchase date (which would be the correct date to use).  This itself, however, did not seem like it was the problem and the Seagate business represented stated that the dates may be modified.
  
  I thank the Bureau for its assistance in this matter.

  Business Response

  Date: 04/18/2023

  The original warranty end date for the serial provided by Mr. **** was December 22,2012 which is 10 years out of warranty. Seagate spoke with Mr. **** and advised the proof of purchase provided was from a non- authorized reseller; advised any additional warranty and replacement concerns outside of the original warranty period (Ended December 22, 2012) will need to be discussed his place of purchase. Seagate will not be able to offer any replacement options for this device. ********************** values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello i have 3 Seagate SSDs S/N: Z3E010CP, Z3E001SC and Z3E0100A. these drives should have a 5 year warranty witch should make it good till nov **** but they are refusing to honour the warranty. I've provided them the invoice. i provided them pictures of the labels. they refuses to update the warranty date so i can process the ****

  Business Response

  Date: 03/08/2023

  Seagate has spoken with ********************* and advised that the proof of purchase was deemed as invalid. Seagate recommended he contacts his original place of purchase for any warranty and replacement questions or concerns.
  Based on our limited warranty policy,Seagate will not be able to offer any replacement options for these ****************************** considers this matter closed.

  Customer Answer

  Date: 03/08/2023

   
  Complaint: 19534895
  
  I am rejecting this response because: you just don't want to stand behind your products. let this be a warring to all future seagate customers just because they claim they have a 5 year warranty they won't honour it based on the date u bought the product like every other SSD manufacture out there does then they will make up some lame excuses about how it was bought and sold more then once weather it was or not how is that the end users problem. Do u self a favour and buy from any other company. i guess we can see why they have a 1 star user rating on the ********************.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/13/2023

  The warranty was denied after the proof of purchase was closely reviewed and it was determined to be an invalid receipt. The drives were sold to a distributor (not Amazon) in the ** for distribution in the US in 2014 and the five-year warranty with the distributor expired in 2019. Seagate advised the customer we are not able to extend the warranty or replace the drive and referred him back to his original place of purchase. Seagate considers this matter closed.

  Customer Answer

  Date: 03/22/2023

   
  Complaint: 19534895
  
  I am rejecting this response because: fine i won't be buying any more seagate products. any other company who makes ssds would have based the warranty on the invoice and not made some lame excuses about how they told it some other company first who cares. any other company would have stood behind there product and stepped up and replaced it. clearly seagate does not care about about customer service. so let this be a ****** to any one reading these complaints seagate does not stand behind there product and will deny warranty even with an invoice.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an RMA/ Data Recover Case open with Seagate via Case ********. They were able to recover my data and sent me back a usb drive with my recovered data. I am still awaiting a replacement for my original drive which was an 18TB Ironwolf Pro. I have contacted support a few times and they tell me the drive will not ship until May or later. This is totally unacceptable. I need that drive asap. I know the drive is not out of stock since every vendor online currently has them available. I really need someone to assist in this case. We purchased many of these 18TB Ironwolf Pro drives for a research project in the summer of 2021 from **** and Newegg and so far 3 have failed. I have wasted many hours of time with support and troubleshooting defective drives. Please assist.Thank you.

  Business Response

  Date: 02/22/2023

  ************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused.Seagate considers this issue closed.  

  Customer Answer

  Date: 02/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************