Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Seagate Technology has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Seagate Technology

  47488 Kato Rd Fremont, CA 94538-7319

• 

  Seagate Technology

  1725 Hughes Landing Blvd, 11th Floor Spring, TX 77381

• 

  Seagate Technology

  101 E Old Settlers Blvd Ste 170 Round Rock, TX 78664-2266

• 

  Seagate Technology

  10321 West Reno Oklahoma City, OK 73127

• 

  Seagate Technology

  13800 Coppermine Road Suites 321 and 351 Herndon, VA 20171

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Essentially, this has been going on for over a month. A Seagate employee initially entered my address incorrectly, which meant that my credit card was charged several times to administer an RMA. I was assured more than a couple of times that I would be charged nothing. However after an error over the course of one long conversation, the employee told me they would need to escalate my situation and I would hear back at some time in the week. Well no one wrote, until I wrote again, and everytime I was assured I would hear back within 24 hours. Well, after a month long situation, here is where things are at:I did finally receive a replacement drive, and it is functioning, so I am happy there, but because Seagate neglected to call it a warranty replacement, my roommate who received the package, paid duty/tax in the sum of $22.92. I would not have paid this and insisted seagate resend the package showing the value as $0 as I did not pay for anything and it was their responsibility to pay for the all associated one way costs.Every time I chat with them about this "we will get back to you in 24 hours". Well big surprise, no one has written back. I have been a loyal customer for 10 years or more, never a problem with your drives, and I am so upset this is how this is all being taken care of.I expect Seagate to do the right thing here, and have several screenshots/conversations assuring me this would not cost me anything, and there are no charges made to me.Further here is the ticket number: ******** RMA: IR60072143 I don't think uploading more screenshots of the conversations are helpful because Seagate has a record of all of this information.

  Business Response

  Date: 12/27/2023

  **************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ****** have agreed to a resolution of the issue and he/she has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 12/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Once again, I thank ******* and their team for working with me to find a solution to this issue.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** ref #IR60066416 proof:*********************************** Since the moment I submitted my *** request, I have received zero communication or updates from Seagate. This complete lack of acknowledgment or notification has left me in the dark, wondering whether my request was successfully received, and whether replacement drives are on their way. Its cost me time and money.My attempts to contact a representative in your ****************** have been a Kafkaesque ordeal. The recent overhaul of your website has made navigation a perplexing experience, and I have struggled endlessly to establish human contact for assistance. Its been months (literallly...) since I submitted this *** i request:An immediate update regarding the status of my *** request, including clarification and correction of the erroneous billing amount.Prompt resolution of the double billing issue, accompanied by a full refund of the overcharged amount.A commitment to enhance communication with customers during the *** process, ensuring that they are kept informed and involved.A comprehensive review of the accessibility and functionality of your ******************, with the goal of facilitating smoother customer interactions.I genuinely hope that Seagate will address these concerns with the urgency they deserve. Not only will this rectify my current discontent, but it will also contribute to the preservation of Seagate's reputation as a dependable provider of data storage solutions. Unfortunately I am clearly not the only one experiencing this nightmare based on other complaints Ive seen tonight I eagerly await your swift response and the resolution of these issues. Please feel free to contact me through the provided email. I often won't be able to answer my phone

  Business Response

  Date: 12/28/2023

  *************************; contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate has reached out to the customer, offering various alternatives to resolve the issue in the best possible manner. Additionally, Seagate has provided the customer with contact information for any ***************. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

  Customer Answer

  Date: 01/01/2024

   
  Complaint: 21039020
  
  I am rejecting this response because:
  

  I have still not received my replacement drives. Now they are asking for photos, which I have provided.God only knows why. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/09/2024

  BBB please close this case. We will not be replacing these drives. We've passed this case to our security team for investigation. 

• Initial Complaint

  Date:12/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm absolutely furious with the way you've handled my recent attempt to process a Return Merchandise Authorization (***) for some of your **** hard drives. I've been a loyal customer of yours for over a freakin' decade, and I manage multiple home office networks with your products. But this experience has been an absolute nightmare, and I need you to sort it out, like, yesterday!After I submitted the *** request, it's like you guys vanished off the face of the Earth. I haven't received a single email or any kind of update from Seagate. It's like my request went into some black hole. This is beyond unacceptable!Trying to get through to someone in your ****************** is a total circus act. Your website has undergone some bizarre transformation since my last visit, and I can't make head or tail of it. I've spent hours trying to get a human on the line, but it's like playing a game of hide-and-seek with you guys!Look, Seagate, you better believe I'm beyond ****** off right now. Your lack of communication and support is a **** disgrace, especially for a customer who's been with you for so long. You're not just dropping the ball; you're launching it into outer space!I don't know if you've forgotten, but ********** law requires you to follow consumer protection regulations when it comes to warranties and services. You're failing miserably in that department, and it's pretty **** clear.Desired res.An immediate update on what the h*** is happening with my *** request. Please expedite delivery if possible (ITS BEEN almost 2 months!!)Get your act together and communicate with your customers during the *** process it's not rocket science!This better be fixed, and it better be fixed fast. I'm not kidding around here. You've pushed me to my limit, and I won't hesitate to take this further if you don't get your act together.***#IR60067562 serials: ZX2093LF ZX2093LK ZX2093MG ZX2093MN ZX2093MQ please email to get in touch

  Business Response

  Date: 12/28/2023

  Mr./Ms. (**********************************)  contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate has reached out to the customer, offering various alternatives to resolve the issue in the best possible manner. Additionally, Seagate has provided the customer with contact information for any ***************. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initially, I returned five drives for replacement through Seagate's RMA process. However, their system, which can only be described as dysfunctional, charged me multiple times in error. This has caused significant inconvenience and financial distress, as I had to spend a considerable amount of time just addressing this issue.Unfortunately, my ordeal with Seagate did not end there. Once the payment issue was finally sorted, Seagate shipped the replacement drives to my address without requiring a signature upon delivery. This lack of foresight and standard security protocol resulted in the drives never reaching me. Despite multiple attempts to address this issue with Seagate, the company has done nothing more than feign helplessness, a response that is both unacceptable and unprofessional. Desired resolution: immediate replacement for the five drives that were lost due to Seagate's negligence. Moreover, I demand a formal apology from Seagate for the unnecessary hassle and stress these inconveniences have caused me. I would like to emphasize that this complaint will remain open and active until the replacement drives are successfully delivered to me.Seagate is absolutely the worst storage company you can possibly do business with. Their support will without question cost you more time/money than the drives you need support for.

  Business Response

  Date: 12/27/2023

  Mr.************;contacted the Better Business Bureau regarding an issue with their Seagate product. Seagate has attempted to reach out to ***************** several times through various contact methods; Regrettably, we have not yet reached a mutually agreed-upon resolution. As part of our ongoing efforts, we have provided the customer with an alternative resolution. Additionally, we have engaged with *** to initiate a tracer to expedite the resolution of this matter. Contact information for Seagate has been provided in case this issue is still not resolved or any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Seagate portable 2 TB external hard drive on 9/24/2023 from Amazon. The Amazon order # is 114-1449862-8386603. The serial number of the drive is ********. The external drive failed over a week ago and only beeps. I called Seagate about a week and a half ago and they said it was under warranty so I can get a replacement. I called again last Wednesday and they said if I sent in the old drive they would replace it. I explained that I can't do that because there is data on the drive which someone could access. They had me use their Premium File Recovery software to access the drive which didn't work and the drive doesn't show up under disk management. They agreed the drive was faulty but insisted I send the old one in first before getting the new one which I won't do. Then they said I could take it somewhere at my own expense to disable it, which I won't pay for. Then they told me to remove the cover only from the drive and send that in which I can't do because I'm disabled and I can't remove the cover--there is no s**** and it has to be lifted up with force. They told me to pay someone to destroy the drive and get a certificate of destruction, and I am not going to pay for that. I requested to speak to a supervisor and that was denied. I told them I wanted to make a complaint to them and they said I would get an email from them in 72 hours which I never got. I want my $70.99 back because I don't trust them to send a new drive. I see where others on the Internet are complaining of the same problem and it shows that Seagate doesn't honor the warranty and provide a replacement. Seagate knows that people aren't going to return the old drive when there is still data on it, so they save the money of not having to provide a replacement drive. Thank you.

  Business Response

  Date: 12/27/2023

  ***************** contacted the Better Business Bureau because she had an issue with her Seagate product. Seagate and ***************** have agreed to a resolution of the issue and she has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

  Customer Answer

  Date: 12/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. ********************** is sending me a new external hard drive by January 4, **** and I have a tracking number. If for some reason I do not receive the drive, I will contact the BBB again. Thank you for your help!
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/07/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 4 terabyte external hard drive from Seagate through Staples on November 27 2022. On July 6th 2023, I reached out to them because the product stopped working, i needed them to recover my data and I paid for data recovery incase anything happened. They said I had 1 year warranty to get it fixed for free. I sent it in and when they sent me my product back they sent a 2 terabyte hard drive. Which is less that what I had and spent. I kept reaching out for them to send the other half to which they kept lying they were sending a shipping number for my product. It has been 6 months this December, Im yet to receive my product and they sent an email saying theyre closing my case without my product or a shipping number or a refund.

  Business Response

  Date: 12/08/2023

  Mrs. ***** contacted the Better Business Bureau because she had an issue with her Seagate product. Seagate and Mrs.***** have agreed to a resolution of the issue and she has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 12/11/2023

   
  Complaint: 20971413
  
  I am rejecting this response because I do not want this case to be closed until I have received my product. I appreciate Seagate reaching out and assuring me they will resolve the issue but thats what they have said for 6 months. So I want this kept open until I am provided with shipping information about my product and actually receive my product. 
  
  
  Sincerely,
  
  *************

  Business Response

  Date: 12/14/2023

  Mrs.***** contacted the Better Business Bureau because she had an issue with her Seagate product. Seagate and Mrs.***** have agreed to a resolution of the issue and she has been provided with the replacement and with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 12/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I have finally received my product and I was sent an even bigger storage hard drive. I find that this resolution is satisfactory to me.  Thanks so much BBB for helping me get this issue resolved. I am forever grateful 
  
  Sincerely,
  
  *************

• Initial Complaint

  Date:12/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite being touted as a trusted and efficient company, my recent experiences with Seagate's RMA process have left me concluding they may be on the edge of bankruptcy. I had initiated an RMA for several defective drives and opted for the advanced replacement service due to time constraints. Despite paying for this so-called '2-day service', the system said my card was declined. Note the screenshots ive attached that show beyond any doubt that charges were processed. MULTIPLE charges! This is absolutely unacceptable and a clear error on your end.My attempts to get in touch with a human representative at Seagate have been futile, resulting in a frustrating circle of chatbots that have done nothing but exacerbate my simmering anger.I am in dire need of a resolution.I request my RMAIto be fulfilled without any delay. If this is not feasible due to some unforeseen issue at your end, I believe a full refund for the service is the least you can do to rectify this situation. Until such time as a resolution is finalized, this complaint will remain open. I advise everyone to not use Seagate, their support is garbage.for reference lookup the serial identifiers for my drives in this RMA are:ZX219JL6 ZX21VZTZ ZX213VQP ZX219JL6 ZX20V47E my phone is ?**************?. email is preferred.

  Business Response

  Date: 12/11/2023

  ****************** contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and ****************** have reached an agreement to resolve the matter. However, we are currently awaiting some images from him that will greatly assist us in finalizing his case. Additionally, Seagate has provided ****************** with contact information for ***************. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this matter answered.

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 5TB Seagate hard-drive from ****** on May 30, 2023. The device malfunctioned approx. June 8th. I mailed my device in, and received a 2TB recovery hard-drive back sometime in August. I reached out to Customer support to receive the 5TB that I mailed in and have been getting the run around ever since. I received confirmation that Seagate would be sending a 5TB device to me, however I still have not received it. I have spoken with numerous live customer service agents who promise to do their best to rectify the situation, and assure you that they are handling it, but nothing ever happens. I have been told that they have a shortage of devices to the device should go out in 3 days, most agents say they don't know why the device has not been mailed out. They really don't have much information to give, and just tell you to try later. I've asked for a gift certificate, refund, to speak with management, anything that can help to help with the situation. I feel as though I've been ripped off because I havent been able to use the device for my intended purpose. They know you are vulnerable and there is not that you can do.

  Business Response

  Date: 12/04/2023

  Mrs. ******* contacted the Better Business Bureau because she had an issue with her Seagate product. Seagate and Mrs. ******* have agreed to a resolution of the issue and she has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 12/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received the 5TB device that I have been waiting on this morning. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband took my dying/dead laptop to Microcenter in ********, ** where they moved all my files to a seagate basic portable drive. In attempting to get my files off the hard drive there is inadequate support or assistance. You can't get to a live person. The chat feature only has a "bot" with only people who answer when they feel like it. I had to wait a long time for someone to come on, and then there's a long time waiting for a response between questions. After doing this for over an hour, I still don't have a resolution. When I finally found a phone number for them, but person on the phone refused to help me and sent me back to the chat feature. This is awful non-customer service.

  Business Response

  Date: 12/06/2023

  ***************** contacted the Better Business Bureau regarding an issue with her Seagate product. Seagate and ***************** have reached a resolution, scheduling a call to resolve the issue. Contact information for Seagate has been provided in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue closed.

  Customer Answer

  Date: 12/07/2023

   
  Complaint: 20928803
  
  I am rejecting this response because I have not been given contact information to solve further problems. But they are supposed to sending me a license for some software to correct my issue.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/14/2023

  ***************** contacted the Better Business Bureau regarding an issue with her Seagate product. Seagate and ***************** have reached a resolution, scheduling a call to resolve the issue. Contact information for Seagate has been provided in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue closed.
  

• Initial Complaint

  Date:11/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Seagate hard drive from Newegg over 2 years ago. They kept failing, losing my information, then being replaced by another hard drive of the same model that failed, again and again (3 total), all under warranty. I just spent over 2 hours, roughly, chatting with bots to get my issue resolved but they kept terminating the chat. They keep deleting case numbers and data, so every time I chat with a new bot, they have no information to pull up from the previous bot, as seen in the chat transcript provided.I'd like to see this company burn in H***

  Business Response

  Date: 12/01/2023

  **************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and **************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 12/01/2023

   
  Complaint: 20910166
  
  I am rejecting this response because:

  Seagate admitted/stated they were only doing this because I contacted the BBB, not because I contacted them.  They didn't want their BBB score to go down and possibly lose money; was given a form apology that was probably sent by AI, not and ounce of humbleness or regret.  I had three failed hard drives of the same model, losing lots of unrecoverable data.  They refused to replace my 3rd hard drive with a less expensive, less capacity, but more reliable hard drive.  They then told me they were going to send me an "advanced" hard drive, not explaining what that meant and didn't respond to my inquiries.  Seagate replaced my 3rd broken hard drive with slightly misfunctioning hard drive of the same model line, but with two more TB of storage.  They don't even put their symbol on the hard drive because they know it's a lemon.  I now have to go buy a backup to my backup, because only idiot would think the 4th times the charm with a already slightly misfunctioning hard drive.

  Do yourself a favor, never buy from Seagate.

  Sincerely,
  
  *****************

  Business Response

  Date: 12/07/2023

  *************** contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate has reached out to the customer, offering various alternatives to resolve the issue in the best possible manner. Additionally, Seagate has provided the customer with contact information for any ***************. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

  Customer Answer

  Date: 12/14/2023

   
  Complaint: 20910166
  
  I am rejecting this response because:  I was told I would be given an advanced hard drive, I was not, it was the same model, just 2 TB more.  The ** model isn't even sold any more by Seagate because it's such a a horrible model.  The replacement is also slightly defective because the "active" light barely lights up.

  
  Sincerely,
  
  *****************

  Business Response

  Date: 12/22/2023

  ************** contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate has reached out to the customer, offering various alternatives to resolve the issue in the best possible manner. Replacement order number has been provided. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue closed and no additional exceptions will be honored.