Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seagate Technology

  47488 Kato Rd Fremont, CA 94538-7319

• 

  Seagate Technology

  13800 Coppermine Road Suites 321 and 351 Herndon, VA 20171

• 

  Seagate Technology

  7801 Computer Ave Bloomington, MN 55435-5412

• 

  Seagate Technology

  7725 W Reno Ave Ste 334 Oklahoma City, OK 73127-5200

• 

  Seagate Technology

  1725 Hughes Landing Blvd, 11th Floor Spring, TX 77381

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep dissatisfaction with the recent experience I had while processing a Return Merchandise Authorization (***) for a number of failed drives under warranty. As a loyal customer of ********************** for over a decade, I have always relied on your products to manage the data arrays of my small home office networks.To provide further context, I recently attempted to initiate an *** for the aforementioned failed drives. While the *** process appeared to be successful, I was charged an amount that was twice the stated value for the drives. This unexpected discrepancy in the charges has caused considerable frustration and inconvenience.Please expedite my *** and provide a status update, as well as look into the erroneous charges to my card *** ref# IR60069422

  Business Response

  Date: 11/20/2023

  Mr.  ******* contacted the Better Business Bureau because he had an issue with his Seagate product. Despite our best efforts and multiple attempts, we regret to inform you that we were unable to establish contact with ****************** through various methods.. Seagate values its customers and regrets any inconvenience this issue may have caused. 

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20872032
  
  I am rejecting this response because:
  
  Still waiting on replacement. Reached out to support today
  Sincerely,
  
  *********************************

  Business Response

  Date: 11/24/2023

  ***************** contacted the Better Business Bureau because he had an issue with his/her Seagate product. Seagate and ***************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this email as an extremely frustrated and dissatisfied customer who has had a nightmarish experience with your *** system. I recently initiated an *** for a handful of defective drives and paid for the advanced replacement service with the expectation of a prompt resolution. However, since the *** was processed, I have heard absolutely nothing from your team, and the status is stuck at "Partially Processed," leaving me in the dark about the progress of my replacement.I must express my utmost disappointment with Seagate's handling of this situation. The lack of communication and transparency is simply unacceptable. I paid for a 2-day service, and it has been far longer than that since the *** was initiated. I entrusted my time constraints to your company, and this experience has been nothing short of a nightmare.I demand an immediate resolution to this matter. If processing the *** promptly is not possible, I believe a refund is now warranted. It is appalling that trying to reach a real human at Seagate has proven to be an impossible task. The constant bouncing around between chatbots, which are essentially useless in addressing my concerns, only adds to my frustration.At this point, I am left with no choice but to seek assistance from the Better Business Bureau (BBB) to mediate this dispute. I am hopeful that they will be able to help bring about a resolution that is fair and satisfactory to both parties.I implore you to take this matter seriously and expedite the processing of my *** without any further delay. I expect to be updated promptly with the progress and tracking information for the replacement drives. Additionally, I request a clear explanation for the lack of communication and the extended delay in processing my ***.I sincerely hope that Seagate will rectify this situation promptly and restore my faith in your company's commitment to customer satisfaction. I look forward to a swift resolution to this issue.*** #IR60067227

  Business Response

  Date: 11/20/2023

  ********************** contacted the Better Business Bureau regarding an issue with their Seagate product. Seagate has attempted to reach out to ********************** several times through various contact methods; however, no response has been received after several attempts. Contact information for Seagate has been provided in case this issue is still not resolved or any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue closed.

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a warranty replacement case with Seagate for an HDD. They provided the details for what to do and where to ship the defective drive. Tracking # **********************with **** shows it was delivered on 9/29/2023. on 10/12/2023 I contacted Seagate for an update and was told that they received the defective HDD and that the repair center has my replacement drive ready to ship and I should receive tracking information via email in 24 to 72 hours. They provided case # ******** incase I have to contact them again. I waited 72 hours and no contact from them so I contacted them again. They verified that the model of HDD is in stock so unsure of what the delay is. They then explained that my case has been escalated and someone will contact me within 72 hours with tracking information. I waited 72 hours and still nothing. I contacted them again and was told again that they will escalate my case and will be contacted via email within 72 hours with tracking information. I waited and nothing again. this continued 2 more times with me explaining in more detail each time that I keep being told that it's being escalated and that I will be contacted but nothing happens. It has now been over 4 weeks of me being told that it will ship within the next 72 hours and it hasn't. I asked for a # that I could call to have this issue resolved and I was told there is no # to call. I am needing assistance with getting my warranty replacement please.

  Business Response

  Date: 11/14/2023

  ************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************** have agreed to a resolution of the issue and he/she has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a LaCie Rugged 4T external hard drive. The drive came with a warranty. After several months, the hard drive plug in came loose. It was still under warranty. When I called seagate they had me upload videos of the problem and confirmed it was a malfunction that would be covered. They instructed me to return the drive and case and they would replace the hard drive. This occurred in June 2023. I shipped the drive back, and they were able to send me the data on the drive and said the replacement would come within 30 days. I waited. Nothing. I contacted the company. Was told there was an issue with the order, but it had been fixed and it would be a few more weeks. Again. Nothing. Contacted them again (this is after hours on chat or on hold). Everytime I was finally able to talk with a live person they said there was another glitch, but they fixed the issue and would make sure the drive was mailed. It is now November. They promise to send the replacement, but it never comes. They respond to some emails but now majority read that a reply cannot be read? Yet when they asked for info on some, they could be read? I have spent hours either in the phone, on a chat that leads to nowhere, trying to get someone on the phone, being told no one can help, and the last person said they didnt have a replacement in stock to send? Really? Then send me my money! They are a hard drive company! They dont have a drive they can ship out like they originally promised? This has been a nightmare! I want my 4TB external as promised, or just send me my money back. Either one is fine. But blowing me off and giving me the runaround and wasting my time hoping I will just go away is not acceptable.

  Business Response

  Date: 11/14/2023

  ************************ contacted the Better Business Bureau because she had an issue with her Seagate product. Seagate and Mrs.*************************;have agreed to a resolution of the issue and she has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 11/15/2023

   
  Complaint: 20840243
  
  I am rejecting this response because: I accept that they are sending me a replacement, but am asking that the case not be closed until I have the replacement in my hand.  Part of the problem before was they would tell me things were fixed and that I would receive the shipment etc, but it never came. So before this is closed I want to ensure the product gets to me and is the product promised. 
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 11/20/2023

  Customer was provided with *** tracking ******************************.
  Estimated delivery
  Tomorrow, November 21 by 9:00 P.M.
  
  

  Customer Answer

  Date: 11/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously filed a complaint about this same issue on August 9th, 2023. It was complaint # ******** and was closed when Seagate promised a resolution I found acceptable (to honor the product's warranty). They did not follow through fully, have still not replaced the defective product, and do not respond to my attempts to reach out to them directly.I purchased a brand new Seagate Iron Wolf Pro hard drive and it died within its 3 year warranty. Seagate will not honor their warranty. It is ultimately that simple. Because it had failed once before, I had to show proof of purchase instead of just using the automatic serial-number based system they have online. However, after my first complaint to the BBB, they did all of that and agreed that the drive is covered by warranty and should be replaced. I mailed my drive to them with their RMA (at my own expense) and received a different, lesser, and incompatible product in return. They replaced my internal hard drive with a USB hard drive. They have not responded to me. Their support team promises to get back to me and does not. Their email auto-responds that it us unmonitored. I have no other way to reach them. I first contacted their support in early July. It is now November and I have spent hours and hours with their worthless support.

  Business Response

  Date: 11/10/2023

  ************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate attempted to reach ************** but have not been able to, however Seagate worked to reach the resolution requested by **************. He has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently tried to RMA a handful of drives that have failed over the course of a year in our client's SOHO networks. Went to the RMA/returns page, and added the drives. I chose premium advanced replacement as any downtime can have real impacts downstream (the fee is acceptable for us). Went through the checkout process and after waiting along time it redirected me to the return home page and returned a meaningless error "Failed to create RMA"....HOWEVER I was charged for the service (i've attached a screenshot to this effect)So I'm pretty frustrated and unsure how to proceed in order to get this return processed ASAP. Here are the details in case they are needed:serial numbers-ZX21TYFA ZX21TYEV ZX21TYEK ZX21TYDV ZX21V0EG email/phone- *********************** / ********** i'm often away from phone so email is preferred to get in touch.

  Business Response

  Date: 11/14/2023

  Mr. **** contacted the Better Business Bureau regarding an issue with their Seagate product. Seagate has attempted to reach out to Mr. **** several times through various contact methods; however, no response has been received after several attempts. Contact information for Seagate has been provided in case this issue is still not resolved or any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue closed.

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a hard drive from Seagate, with a 5 year warranty. It had disk errors so i contacted for a warrantied RMA, which was approved. I completed and documented each step of the process. I shipped the drive to the address given to me by Seagate, I have a proof of delivery receipt from *** from October 3rd, 2023. I have attempted to contact them via the only 2 methods allowed, chat and email, I have spent over 16 hours in their chat, and sent dozens of emails asking for an update on where my drive is; either the one i shipped, or the replacement drive, the only response I have been able to received is "we're working on it" i have requested half a dozen times to get their corporate contact information, or the information for their legal department and received back " thank you for your patience, we're working on it" at one point they advised that their corporate policy is to ship a replacement drive no questions after ***** days, it is approaching 30 days and they refuse to respond. I simply want my hard drive returned to me, or the replacement drive shipped to me per the terms of the warranty and RMA they issued

  Business Response

  Date: 11/03/2023

  ************ contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************ have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused.Seagate considers this issue closed. 

• Initial Complaint

  Date:10/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent in my LaCie 2TB thunderbolt solid state drive for attempted data recovery and replacement under the warranty. I received a misleading email claiming data recovery was unsuccessful due to the read/write head of the drive contacted the platter and caused the failure. Solid state drives don't use a read/write head or platters, so I don't think they actually attempted the data recovery like they said. On top of that, I've been without a replacement drive for 4 months. Whenever I reach out to the support chat (the only support contact option) they create a new case, which then gets cancelled for some reason. (Case number ********). I've seen other people say seagate is out of replacement drives, but that is unacceptable. Seagate really needs to make this right for their customers. I've been an advocate for Seagate drives for the better part of the last 20 years, and I'm really struggling to recommend anything from them now. This whole experience has just been severely disappointing.

  Business Response

  Date: 11/01/2023

  **************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and **************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to express my dissatisfaction and frustration with Seagate's *** process. I have returned five defective drives to be replaced under the warranty system in september, and Seagate has still not sent the replacement drives. Seagate has made the *** process very frustrating by removing human assistance in resolving these issues. The only way to have an update on the case is to sit and wait in their online chat systems. This is painfully unresponsive system where on average it takes 10min to 15min to get a ONE question answered. A complete waste of time intended to make you give up. Moreover, the agents will constantly lie and pretend to take action that will resolve the case, just to realize a week later that nothing was done when the same promises are being made by another agent. *** for an under warranty hard drives (***# IR60035590) was created on 9/2/2023. Defective drives were confirmed to be received by seagate on 09/19/2023. I reached out on 09/26/2023 for an update on the case and tapped out of the chat after waiting for 47min without response. I reached out again on 10/03/2023, I was assured by an agent that I will receive my drive within 3-7 business days. I reached out again on 10/17/2023 after not receiving the replacement drives, and another agent assured me again that I will receive my drive within 3-7 business days. I tried again on 10/24/2023 and you guessed it another agent tried to assure me that I will receive my drive within 3-7 business days. Replacement drives have still not been shipped, and at this point this is starting to look like a scam making the experience even more exasperating.I am kindly requesting the BBB to intervene in this matter and assist me in getting the original *** for the 5 drives fulfilled promptly.

  Business Response

  Date: 11/06/2023

  ******************* contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ******************* have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Really ****** off at Seagate rn. I recently tried to return multiple defective drives, opting for the advanced replacement service- costing about $70 total.On the checkout page, I tried every credit and debit card I own and only got "declined" back almost immediately from the system. This same system, in reality, did charge me for each of those "declined" transactions. So at the end of a frustratingly broken process, the system charges me and then claims it failed to do so. ***********************.I don't even want to go into the hellhole that trying to reach a human being at Seagate entails. I just want my RMA processed. It would be nice to know what Seagate will be doing to address these issues (a bit of googling yielded many other identical complaints).Thank you for your urgent attention to this matter.p.s. the serial no.s of the drives i am returning are ZX21TYDV ZX21V0DJ ZX21TYCT ZX21V0CQ ZX21V0CD

  Business Response

  Date: 11/02/2023

  ****************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ****************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.