Complaints

This profile includes complaints for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Way.com

  Fremont, CA 94538-6544

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Way.com refuses to close an account unless you download their mobile app.Way.com signs up people for a subscription service without their awareness at about $2.00 /m. The unethical nature of their business is incredible.

  Business Response

  Date: 03/03/2024

  Hi Bree,

  Thank you for notifying us about your inconvenience and cancellation request of the subscription charges. Please note that you have been subscribed to our Way+ Sapphire subscription plan as a trial version and was notified by a confirmation email and also, another email with an option to proceed with cancellation or continued usage from the next month onwards before it becomes paid. We assume that both emails went unnoticed and the subscription continued to charge you. However, as per your request we have cancelled your subscription and you won't be getting any charges in the future. You may cancel your account by logging in with your registered email through the website or the app. Thanks for your understanding and patience. 

  - Way Team

  Customer Answer

  Date: 03/03/2024

   
  Complaint: 21366899
  
  I am rejecting this response because: it is not possible to cancel my account via web, as multiple support personnel and the website settings have informed. 
  
  Sincerely,
  
  Bree Mars

  Business Response

  Date: 03/06/2024

  Hi ****,

  Please reach out to our manager's team at ************* and our team will be happy to assist you further with this issue. We apologize for the inconvenience caused to you because of this issue. 

  - Way Team

• Initial Complaint

  Date:02/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Urgent: Unethical Subscription Practices and Request for Immediate Cancellation Dear Way.com Customer Service,I am writing to express my profound dissatisfaction with what I perceive to be deceptive and unethical subscription practices employed by your company. It has come to my attention that I have been unwittingly enrolled in a monthly service subscription, with recurring charges of $1.95. At no point during my interaction with your services was it made clear that I was committing to a long-term subscription. The information provided was vague and misleading, leading me to believe I was making a one-time transaction rather than binding myself to a continuous payment plan.This experience has not only been frustrating but also alarming, I am not the only customer who has faced such deceptive tactics. This pattern of behavior suggests a systemic issue within your company that preys on consumers trust and lack of clarity during the transaction process.Furthermore, I am appalled by the difficulties imposed on users attempting to unsubscribe from these unwanted services. The lack of a straightforward option to cancel subscriptions and remove personal financial information from your platform is unacceptable and raises serious concerns about your commitment to customer rights and data privacy.Given these circumstances, I demand the immediate cancellation of my subscription and a full cessation of all charges associated with it. Additionally, I insist on the removal of my credit card information from your records to prevent any future unauthorized transactions.I expect a prompt response to this complaint, confirming the cancellation of my subscription and the deletion of my financial information from your system. Failure to address these issues satisfactorily will leave me with no choice but to escalate this matter through consumer protection agencies and consider legal recourse to safeguard my interests.

  Business Response

  Date: 03/03/2024

  Hi ******,

  Thank you for notifying us about your inconvenience and cancellation request of the subscription charges. Please note that you have been subscribed to our Way+ Sapphire subscription plan as a trial version and was notified by a confirmation email and also, another email with an option to proceed with cancellation or continued usage from the next month onwards before it becomes paid. We assume that both emails went unnoticed and the subscription continued to charge you. However, as per your request we have cancelled your subscription with a refund of all the charges and you won't be getting any charges in the future. We are not authorized to handle your account for the removal of your credit card information but you can remove all the personal information through our app or website by logging in to your account using your email.  Thanks for your understanding and patience.

  - Way Team

• Initial Complaint

  Date:02/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with way.com, aka cheapestairportparking.com, for parking near ***************** from 2/18/24-2/23/24 and prepaid. The day of my trip enroute to the airport I received a email advising that the parking location I had reserved was unavailable and that I was being placed in a different location. The alternate location was farther from the airport and did not provide shuttle service every few minutes (only on the hour) such that I had to Uber to and from the airport in order to make my flight and not have to wait at the airport for an hour upon return and then overstay my reservation at the parking garage. I was also charged an oversized vehicle fee which I was not advised of when I made the reservation. The company did a bait and switch. I paid for one set of services and received something completely different which was of lesser value, was completely inconvenient and ultimately cost me more money. I tried to resolve it with the company and was basically told too bad. All I was looking was for a credit back for the additional cost I incurred due to their changing the parking location from that which I reserved to one that they chose. I had no alternative but to park in the alternate location otherwise my entire family and I would have missed our flight. Attached are the Uber receipts, the additional parking fee and my email correspondence with the company. Also attached is my initial confirmation for the parking I reserved.

  Business Response

  Date: 03/03/2024

  Hi *********,

  We are extremely sorry for the inconvenience you had at our partnered location. Please note that Way is a third party online marketplace and we do not own or operate any of the facilities on our website/app physically. You were moved to another location as requested by the parking lot that you have booked initially, and thus to avoid being in a stranded situation. We totally understand your frustration and inconvenience caused by this issue and we sincerely apologize for that. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. As a valued customer, we want to make this situation right for you. We are ready to reimburse you as credits worth $85 for the extra charges incurred as per the receipts you have shared. Unfortunately, a refund back on your card is not possible at the moment because it requires an approval from the parking facility which may take more time. Please let us know if you wish to proceed with the same so we can initiate the credits refund without further delay. Once again, we apologize for the inconvenience caused to you and we will make sure that such incidents are not repeated in the future. Thanks for your understanding and patience.

  - Way Team

• Initial Complaint

  Date:02/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded a free App. Used it once and then was charged a monthly subscription that I never asked for.

  Business Response

  Date: 02/27/2024

  Hi ***,

   

  Thank you for notifying us about your inconvenience and cancellation request of the subscription charges. Please note that you have been subscribed to our Way+ Sapphire subscription plan as a trial version and was notified by a confirmation email and also, another email with an option to proceed with cancellation or continued usage from the next month onwards before it becomes paid. We assume that both emails went unnoticed and the subscription continued to charge you. However, as per your request we have cancelled your subscription with a refund and you won't be getting any charges in the future. Thanks for your understanding and patience.

   

  - Way Team

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I booked a car parking service through Way.com close to *** airport. When I arrived, the owner told me the parking was full and I need to find a place myself. I called Way, they said they can do nothing to help. Because of that I almost missed my international flight. Finally after couple circled around airport. I have to park at small garage and pay premium cash price and get car to the airport. Every one ************** are stressed and exhausted when we cleared the boarding. I am really disappointed and want Way to compensate our additional cost.

  Business Response

  Date: 02/27/2024

  Hi ******,

  We are extremely sorry for the experience you had at our partnered location.  Please understand that Way is only a third-party booking agent who do not own or operate any of the facilities on our platform. We are given spaces at these facilities and inventory as our system only allows the amount given to our team. If there is an issue with the spaces being overbooked, this is an operational/inventory issue with our partner. Our team will be happy to share this information with our partners so they are aware of the issue. Again, Way nor our partners are liable for missed-flights, or additional cost during a reservation. We ask all of our users to arrive well in advance before their booking starts so they are not inconvenienced by any delays going on at the lot facility. We understand that this issue was not in your control, and the parking location did not make us aware of this issue. We will work with our partner to make sure that such incidents are not repeated in the future. We hope that you can understand our position in this matter. Thanks for your understanding and patience.

   

  - Way Team

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their business practices are highly deceptive in many ways. Unfortunately I learned this the hard way and missed their reviews before ordering airport parking. I expected to pay $11/day for parking but instead was charged $40/day. They explained that the breakdown of cost is shown on their website and app. This is where the deception of their practices lie. Unknowingly, you have to click through many places to see the true costs per day including at the time of check out. Their customer service department justified this with, its all there. Its all there if you explain we need to look there to find the true prices. This is not how decent and successful companies practice their business. You have the number of customer service issues and bad reviews because you are KNOWINGLY deceiving customers. Certainly continuing to conduct business this way after the many reviews and customer complaints about the issue confirms you are KNOWINGLY deceiving people. You have had plenty of time to correct your business practice. After reading the reviews here I am also worried way.com hides their subscription fee as well and I will be charged for that in addition.

  Business Response

  Date: 02/23/2024

  Hi *******,

  Thank you for your patience, and reaching out to our team regarding the rates on our platform. We understand your concern, and would like to inform you that rates shown on the Way website are the lowest rates in the market. As you've witnessed rates will vary for certain calendar days, due to upcoming events, weekends, and holidays by which all rates are set by our partner for their facilities, and are subjected to change by market. If you want to know the rate of the lot per day, please be sure to follow the directions below:
  Choose a lot you are looking to book, and click on the check-in box and a calendar drop-down will appear with dates. 
  Hover your mouse on each date individually, to view daily rates for the month. 
  The daily rates shown on our site do not include applicable taxes or fees.

  However, if you book a reservation on our site, we will provide in detail all applicable taxes and fees during check-out and will add this amount to your parking total so that you know what you are expected to pay to the parking lot on departure. All taxes and fees will vary based on state, and airport requirements, which unfortunately is out of our control. We hope this helps you have a better understanding, we appreciate your time. Should you need any further assistance, please feel free to reach out to us at ***************. 

  - Way Team

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely dissatisfied with the business practices of Way.com. I made parking reservations for 30 September through 04 October (confirmation #OG129697933) by the *****************. The apps directions took us to the wrong parking lot. Time constraints precluded us from staying on hold with Way.com to resolve the issue. Fortunately, we were able to get a spot at another lot but paid 76% more for the parking spot. A dispute was filed with my credit card company, and I was reimbursed for the parking spot through Way.com. I also requested compensation for the additional cost of $56.11 for parking at another lot last minute not to mention the stress associated with trying to find a spot in downtown ********* before catching a flight. Way.coms meaningless response was, ******** has ruled in your favor. If you have further questions or concerns, please contact your bank directly. I subsequently informed Way.com that a bank will not issue a credit because I ask them to. Their second reply was just as useless, Kindly please understand that the bank is ruled in your favor, and for further question and concerns you have to get in touch with your credit card company! As the second charge was with a different parking lot company, a credit card dispute was not an appropriate action.This company does not understand the concept of customer satisfaction and ethical business practices. I will never use them again. At a minimum, I would like a refund via check or credit card for $56.11 NOT a voucher for parking.

  Business Response

  Date: 02/27/2024

  Hi *****,

  We are extremely sorry for the inconvenience caused to you while using our service. Please note that Way is a third party online marketplace and we do not own or operate any of the facilities listed on our website physically. All the information listed in our website and provided through us are by the concerned parking lots. However, we never got any complaints from other customers regarding the incorrect location map of this facility. Our internal management team will investigate upon this issue and we will take necessary actions if this issue is proven to be true. In addition to this, we are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. Unfortunately, as per our company terms and conditions, we don't have an authority to reimburse any additional amount other than the payment made through us. We totally understand the frustration caused to you by this issue and  as a valuable customer, the maximum we can do within our limitation is to provide you with a discount coupon that can be used for your next reservation. We hope you can understand our position in this matter. Thanks for your understanding and patience. 

  - Way Team

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Big time Fraud parking company. Purchased airport parking for 5 days at $42 at the *********************** but company never send me a confirmation code. The company knows people are always running late to the airport so under stress going thru emails and creating a company account (which says a account is already made, so you just go in circles with confirmation codes and resetting password) checking me and wifes emails, spam and junk box if we missed the email the Hyatt front desk agent told us to to Jump on the shuttle and get the ticket stamped on the way back. Guess what, when we return there was no parking reservation so I ended up paying the hayatt $150 per day for 5 days plus the $42 for the original fraud charge. If something is too good to be true, it usually is.

  Business Response

  Date: 02/20/2024

  Hi ****,

  We are so sorry to hear about your experience while using our service. When we investigated upon your issue, we have found that the email that you have used for the reservation is ******************* and the reservation was from 02-16-2024 06:00:00 PM to  02-17-2024 09:30:00 PM costing $42.24. An automatic confirmation email will be sent out to all the customers when a reservation is confirmed and also the reservation details can be found in our Way app as well as website when logged in with the correct email address. However, as a valuable customer we look into your issue seriously. Could you please provide us with the receipt of the payment you have made directly to the lot? We will review it and get back to you. Thanks for your understanding and cooperation.

  - Way Team

• Initial Complaint

  Date:02/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Urgent: Unethical Subscription Practices and Request for Immediate Cancellation Dear Way.com Customer Service,I am writing to express my profound dissatisfaction with what I perceive to be deceptive and unethical subscription practices employed by your company. It has come to my attention that I have been unwittingly enrolled in a monthly service subscription, with recurring charges of $1.95. At no point during my interaction with your services was it made clear that I was committing to a long-term subscription. The information provided was vague and misleading, leading me to believe I was making a one-time transaction rather than binding myself to a continuous payment plan.This experience has not only been frustrating but also alarming, I am not the only customer who has faced such deceptive tactics. This pattern of behavior suggests a systemic issue within your company that preys on consumers trust and lack of clarity during the transaction process.Furthermore, I am appalled by the difficulties imposed on users attempting to unsubscribe from these unwanted services. The lack of a straightforward option to cancel subscriptions and remove personal financial information from your platform is unacceptable and raises serious concerns about your commitment to customer rights and data privacy.Given these circumstances, I demand the immediate cancellation of my subscription and a full cessation of all charges associated with it. Additionally, I insist on the removal of my credit card information from your records to prevent any future unauthorized transactions.I expect a prompt response to this complaint, confirming the cancellation of my subscription and the deletion of my financial information from your system. Failure to address these issues satisfactorily will leave me with no choice but to escalate this matter through consumer protection agencies and consider legal recourse to safeguard my interests.

  Business Response

  Date: 02/13/2024

  Hi ******,

   

  We are extremely sorry for the experience you had while using our service. We see that you have been subscribed to our Way+ Sapphire subscription plan. We are not sure if you have enrolled it by mistake but once you enroll, we will be sending you two email notifications, the first one confirming your subscription plan and the other one before it starts charging from the second month onwards. You have the option to cancel it anytime before it gets started. However, we have not received any requests from your end for the subscription cancellation. As per your request, we have cancelled your sapphire plan and refunded back on your original payment method which takes **** business days to reflect. However, we don't have access to your account to remove the card information. You can do that by yourself by logging in to your Way account with the same email id that you have used for the transactions. If you need any further help on this matter, please reach out to our support team at **************** Again, we apologize for any inconvenience this may have caused to you. Thanks for your understanding and patience.

  
  
  
  - Way Team

   

  Customer Answer

  Date: 02/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a super dishonest company!! Beware of this company as you will be signed up and charge a monthly subscription after you use their app/ service once. It took me 2 attempts 30 minutes to cancel my subscription.In December 2023 I used the app to book parking at a hotel parking lot nearby while I was traveling overseas. A month later I got an email regarding my enrollment for way plus sapphire and will charge me for my monthly subscription. I tried calling customer service but there was not subscription cancellation option. Life got busy and I was charged monthly for $1.95 until I called and cancel the subscription and asked for my refund. Needless to say I will not use their services anymore. Shame on you for scamming people.

  Business Response

  Date: 02/13/2024

  Hi Siu,

  We are extremely sorry for the experience you had while using our service. We see that you have been subscribed to our Way+ Sapphire subscription plan. We are not sure if you have enrolled it by mistake but once you enroll, we will be sending you two email notifications, the first one confirming your subscription plan and the other one before it starts charging from the second month onwards. You have the option to cancel it anytime before it gets started. However, we have not received any requests from your end for the subscription cancellation. As per your request, we have cancelled your sapphire plan and refunded back on your original payment method which will be reflected in **** business days. If you need any further help on this matter, please reach out to our support team at **************** Again, we apologize for any inconvenience this may have caused to you. Thanks for your understanding and patience.
  
  
  
  - Way Team