Complaints

This profile includes complaints for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Way.com

  Fremont, CA 94538-6544

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like other people have experienced, I was auto enrolled in their sapphire plan and charged $1.95. I did not notice until the second month but I am for sure that I did not sign up for any monthly plan. This company is a scam and should be avoided at all cost. Who knows what else they will do with your credit card number. I hope that their business faces the full extent of the law for this behavior. Avoid at all cost.

  Business Response

  Date: 02/13/2024

  Hi ****,

   

  We are extremely sorry for the experience you had while using our service. We see that you have been subscribed to our Way+ Sapphire subscription plan. We are not sure if you have enrolled it by mistake but once you enroll, we will be sending you two email notifications, the first one confirming your subscription plan and the other one before it starts charging from the second month onwards. You have the option to cancel it anytime before it gets started. However, we have not received any requests from your end for the subscription cancellation. As per your request, we have cancelled your sapphire plan and refunded back on your original payment method. If you need any further help on this matter, please reach out to our support team at **************** Again, we apologize for any inconvenience this may have caused to you. Thanks for your understanding and patience.

   

  - Way Team

• Initial Complaint

  Date:02/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the second time in the last few ********* has erroneously charged my credit card. The first time was for parking in the amount of $125. After spending a long time on the phone with them they did eventually refund this. Today I see another charge in the amount of $1.95 with no explanation. After another long call they have created a case and promised a refund. In both cases they have bad email addresses for me. The question is what kind of weak security do they have that they are able to accept charges without proper authentication? I would recommend steering clear of these people.

  Business Response

  Date: 02/09/2024

  Hi ********,

  We are so sorry for the experience you had while using our service. Unfortunately, we are not able to locate your transaction in our system under the email ********************. Could you please confirm the email that you have used for your subscription so we can help you with the cancellation and refund? If in case you have deleted your Way account, we won' be able to track your previous transactions. If you need any further help, please reach out to us at **************** Thanks for your understanding and patience.

   

  - Way Team

  Customer Answer

  Date: 02/12/2024

   
  Complaint: 21260920
  
  I am rejecting this response because: I do not have nor have I ever had a subscription to Way. I await the refund of your erroneous charge.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/13/2024

  Hi ********,

   

  As mentioned in our previous response, we are unable to find any transactions for $1.95 under the email ******************** and the card ending ****. The only transaction that we could find under the same date and credit card for $1.95 is *****************. But when our representative tried to reconfirm this information you have rejected this. We won't be able to cancel or refund unless the actual transaction is located. We are attaching the screenshot of your conversation with our agent. If this is not the actual details of the transaction that you have mentioned, please help us with a copy of the confirmation email of your subscription. Thank you.

   

  - Way Team

  Customer Answer

  Date: 02/14/2024

   
  Complaint: 21260920
  
  I am rejecting this response because: You're not going to find my email address because you idiots used someone else's email address and charged my credit card. I sent a screen shot of the charge on my card, how do you rationalize that? Your company is amazingly inept and I will be posting the worst reviews I possibly can everywhere I possibly can!
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/07/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Way.com is company that uses shady and confusing practices to sign people up for a long term subscription. The company used a deceptive way to trick me into a monthly service subscriptiion (charged $1.95 monthly), which I didn't want. When I used their services I recall that there was vagueness about what I was doing or signing up for (a one time charge, or a subscription?). I see that it has done the same with other users who havecomplained in BBB about this company.They make it impossible to unsubscribe and refuse to let me remove my credit card information from their site. I want them to remove my subscription immediately and quit charging me $1.95/mo.

  Business Response

  Date: 02/07/2024

  Hi ******,

   

  We are so sorry to hear about your experience while using our service. Please note that you have subscribed to our Way+ subscription plan during the time of your check-out. However, if this was subscribed by mistake we can help you with a refund. As per your request, we have cancelled the subscription and refunded you which will be reflected to your original payment method in **** business days and you won't be getting any charges in the future. If you need any further help, please reach out to us at **************** Thanks for your understanding. 

   

  - Way Team

  Customer Answer

  Date: 02/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec 8th Accidentally paid twice because of a late confirmation due to a site issue. Canceled 1 but did not get a refund

  Business Response

  Date: 02/05/2024

  Hi *******,

   

  We are so sorry to hear about your experience while using our service. We see that you have disputed the duplicate charge. Once a transaction is disputed, your bank will take ***** days to review the dispute evidence submitted by both parties and we won't have access to your funds during this period as your bank will keep your funds on hold. Our dispute department will reach out to you to help you if you wish to resolve it directly with us for a quick resolution instead of waiting the normal dispute period by your bank. Please reach out to us at *************** and our dispute department will assist you in this case. Thanks for your understanding and patience.

   

  - Way Team

• Initial Complaint

  Date:02/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Way for the first time last month to book a reservation at ******* ********** from January 3rd to January 7th ****. On February 2nd I received an unknown $1.95 charge on my credit card from Way.From what I've now learned, when you book a reservation on Way.com for the first time on the phone app, Way.com secretly enrolls you in a monthly $1.95 "plan" that will begin automatically charging your card the following month in order to passively scam their ******************************** actively engages in fraudulent activities and hides behind later telling the customers they have scammed that a generic email appearing like spam was sent giving an opt-out option.I will not be using this company ever again and will warn others of Way.com's fraudulent practices.

  Business Response

  Date: 02/05/2024

  Hi ****,

   

  We are so sorry for the experience you had while using our service. We understand the inconvenience caused to you by this issue and please note that we are working on it with our specific team to make the experience better with more clarity while booking the reservation. Now, we see that you have been subscribed to our Way+ Sapphire subscription plan. You might have accidentally added it during the check out and we notify our customers by sending two emails confirming the subscription and another one before starting the payment. Also, you have the option to cancel it any time before it gets started. However, we understand that our current system is a bit confusing and it might have led to adding this subscription unknowingly. Unfortunately, we are unable to find any transaction details under the email *******************. Could you please help us with the actual email you have used for the booking and the last 4 digits of your credit card? We will cancel the subscription and initiate a refund for you. Again, we apologize for the inconvenience. Thanks for your understanding and patience.

   

  - Way Team

• Initial Complaint

  Date:02/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 20th ****, I paid for parking near the ************ ***************** so I would have parking set up before we went to the car show. Arrived to the parking facility and the person at the gate told us we are not accepting those reservations today. I explained that we paid for this parking already and was told you will have to take it up with the place you paid for parking. The app is where I placed this order and there is no way to file a refund or complaint about your order. Looked and saw a phone number to call support. Pressed the right options and proceeded to wait on hold for ****************************************************************** a queue to speak to someone. Have call multiple times and multiple days and same recording and still havent reached anyone that will refund me the money. Because of this I had to pay double the price for parking the day of. I used them a year ago and no problems so it may honestly be the parking place but still Id like to reach someone who can refund my $19.00

  Business Response

  Date: 02/02/2024

  Hi *******,

   

  We are extremely sorry for the experience you had at our partnered location. Thank you for bringing this to our attention. Please note that Way is an online market place and we do not own or operate any of the facilities listed on our website physically. However,  we value all our customers and look into their issues seriously. Our internal management team is investigating upon this issue and we request you to provide us with an evidence to back up your claim. Kindly provide us with the alternate receipt of the parking that you have used and we will reach out to the lot on your behalf and get back to you at the earliest. Again, we apologize for the inconvenience caused to you by this issue. Please reach out to our support team at *************** or ************ for any further assistance. Thanks for your understanding and patience.

   

  - Way Team

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have booked and paid parking at *********************** parking through Way.com. Our parking was on October *****, 2023 and I paid $38.55.When we arrived, we were informed at Quality Inn by the staff that their lot was full and ************** had called to cancel all reserved parking. This caused a lot of inconvenience as we were expected to have parking and had to rush to catch our flight at ******. We went all over the vicinity looking for another lot and had wasted a lot of our precious time searching for vacancy. Finally after driving around for almost an hour and using my husband roaming data, we were able to locate and park at Park and Fly for a premium amount of $103.42. We had no choice but to park and we had seniors travelling with us. It had caused us a lot of stress to rush and almost miss our flight. I would like for Way to cover the charges I paid at the other parking lot for all the trouble we had encountered and to almost miss our flight. The other lot which we had to choose as we were late is charging $20.95/day from October ***** for a total of $103.42.After this bad experience, I will not choose to go with Way.com anymore. When one is trying to catch a flight and something goes wrong, it causes a great deal of inconvenience and anxiety. I believe that it will only be fair to have the new parking charge be covered as we didn't have any choice but to take whatever is available. After multiple emails, Way.com had replied and would not be able to cover the new charge and this is why I am taking it to BBB to express my bad experience.

  Business Response

  Date: 02/02/2024

  Hi ***,

  We are extremely sorry for the experience you had at our partnered location. Unfortunately, we are unable to locate your reservation details under the email *****************. Could you please help us with the email that you have used for this booking or the last 4 digits of your credit card? Please understand that Way is an online marketplace and we do not own or operate any of the facilities listed on our website physically. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. We would like to bring your notice that Way is unable to overbook any parking facility as we are given with specific number of spaces for our customers by each lot. Usually, overbooking happens due to facility issue like unexpected flight cancellations or contract breach by overbooking the spaces for their guests. We were unable to inform you about this issue as we never got a prior information from the lot about overbooking. However, we value all our customers and look into their issues seriously. We have already refunded you the amount that you have paid through us but unfortunately, we don't have an option to refund any amount exceeding that in our system. We hope you can understand our position in this matter. As a gesture of goodwill, we would like to offer you a discount coupon for the inconvenience caused. Please reach out to our support team at *************** for any further assistance. Thanks or your understanding and patience.

  - Way Team

   

• Initial Complaint

  Date:01/25/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Way.com is a dishonest company. The company uses a cheating way to trick me into a monthly service (charged $1.95 monthly), which I didn't select. As other users complained in BBB for this company.

  Business Response

  Date: 01/26/2024

  Hi *******,

   

  We are extremely sorry for the experience you had while using our service. Please note that you have been subscribed to a Way+ Sapphire subscription plan. Once the subscription is confirmed, we will notify the customers with a confirmation email and also another email before starting the subscription as paid. If the customer doesn't wish to use the service, they can cancel it anytime before it starts with the help of our support team. However, we see that unfortunately, you have left unnoticed the emails regarding this subscription and started charging you after one month of free subscription. As per your request, we have cancelled the subscription and refunded to you which will be reflected back on your original payment method in **** business days. There won't be any charges in the future for this subscription. If you need further help, please don't hesitate to reach out to our support team on *************** or ************. Thanks for your understanding and patience.

   

  - Way Team
  .

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked parking at ***** Internation airport through cheapparking and it then push my reservation through the Way.com app. The parking garage is OneSpot. I will attach my reservation that we used for our stay from Jan 11 to Jan 16 and as you will see it states indoor parking. My car was parked outside and when we returned there was several inches of ice on the car. When we asked for help from Onespot they did nothing and were really rude to my wife. When I called the next day the manager said there is nothing they can do and contact the Way.com App which I did last Wednesday 1/17/2024. Also while on the call with the Manager at one spot she was rude an hung up on me. Before they hung up they said contact the app as that is where the refund would have to come from. When I contact the Way.com customer support they said they would contact One Spot to get more details. Not sure what details they need to get. Pretty straight forward. I booked indoor valet parking and one spot parked my car outside. So give me my money back for that reservation. To add on to the issue. With *************** my car outside and it covered in ice it took a while for my son to get the ice off. and by doing so made us miss a pick up time for our dog at the kennel which end up costing me an additional $39 for a additional day at the Kennel. I did reach out to WAY.COM today and they said that they have not been able to get in contact with One spot still and it has been almost a week. Any help you can provide would be greatly appreciated

  Business Response

  Date: 01/23/2024

  Hi ****,

   

  We are extremely sorry for the experience you had at our partnered location. Please understand that Way is an online market place and we do not own or operate any of the listings on our website physically. All the information listed on our website are provided by the concerned parking lots itself. Also, we are liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. However, we always consider our customers as valuable and look into their issues seriously. In your case, to investigate upon this issue and to avoid such instances in the future, we have reached out to the facility and spoke with ****************** and he informed that you have used an inside parking and if further clarification is needed, we have to speak to their manager by **** PM today. Meanwhile, we request you to provide us with more evidence like photographs to support your claim so that we can reach out to them on your behalf for a refund. Please understand that we need an approval from the lot to initiate the refund or else they will charge us for that space. You can also request the parking facility to send us an email to *************** to initiate the refund if in case of lack of evidence. We apologize again for the inconvenience caused to you by this issue and we will try our best to resolve it at the earliest. Thanks for your understanding and patience.

   

  - Way Team

  Customer Answer

  Date: 01/23/2024

   
  Complaint: 21181293
  
  I am rejecting this response because: I do not have pictures, but we have 4 people that were in the car and saw things were the car was covered in snow and ice.  At minimum we should not have to pay for the inside parking and some disount on the price we paid should be given. 

   

  It is not suprisiing that One Spot is not responding or giving you the run around as that is what they did to my wife when she showed them the receipt for indoor parking and the response from the worker/manager was oops or team must have misread the reservation.  

   

  If we are not reimbursed for some portion of this reservation, we will not use Way and I will be sharing the experinnce where you do not support your customers so use at your own risk

   

  Very disappointed in the overall experience and will never use OneSpot again and recommend that you sever your relationship with them as the person that was in front of us in line to get the car had a similar experience and had to actually pay more to get there keys and car.  

   

  Absolute horrible experience.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/26/2024

  Hi ****,

   

  We totally understand your frustration and we are trying our best to resolve this issue within our company policy limitations and the contract with the parking facility. We trust your version of events and sincerely apologize for the inconvenience caused by the parking lot. However, we are unable to initiate any refunds without the lot's confirmation and they are still denying that you have used an outdoor parking. In the absence of evidence that supports your claim, the maximum we can do in this situation as a gesture of goodwill is to provide you with Waybucks/credits worth $25 that can be used against your future reservations with us. Please let us know if you wish to proceed with the same. Thanks for your understanding and cooperation.

   

  - Way Team

  Customer Answer

  Date: 01/26/2024

   
  Complaint: 21181293
  
  I am rejecting this response because: This is completely unacceptable, we have 4 people as eye witnesses that the car was burried in snow and ice. YOu can put the $25 credit on the account, but can we set up a call with us and Onespot and you and the BBB at the same time to resolve this.  Absolutely ridiculous that One Spot is lying and we can get the 4 people eyewitnesses.  Do i need ot open a case against onespot with the BBB.

   

  What are my options here. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/13/2024

  Hi ****,

   

  Though this is a parking facility issue that needs action to be taken from the lot's end, we are trying our best to help you as our valuable customer. If you need a telephonic conversation we are open to that and you can reach us out on ************. However, as mentioned in our previous response, unfortunately, we are helpless to initiate a refund for a used/ unused reservation after the check-in time without the lot's approval as per the contract we have with them. We will initiate a credit/Waybucks refund of $25 as promised from our end for the inconvenience caused to you. We hope you can understand our position in this matter. Thanks for your valuable time and patience.

   

  - Way Team

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21181293
  
  I am rejecting this response because: when I talked to the lot they said they cant do anything as I used you to book the reservation.  So as you can see you are saying you cant do any thing and they are saying they cant issue a refund. So who is the responsible party then

  Please do try and set up a call with the One spot folks would love to have a conversation with you and them on one call

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used Way.com for several parking spots successfully. However, in Oct. 2023 I booked a spot and was signed up for something called the sapphire plan. I was not notified of this and did not have the option to sign up or not. Despite this app being used on my phone as it is usually used by many people, one is not able to change or cancel their subscription on the app, you can only cancel on their website. In addition, the previous person who posted the same complaint on 1/2024 was told they had the option to cancel with the email they were sent. I have received no emails from this company with the exception of the booking and other possible deals. I think the manner they employed to obtain this service was fraudulent. I will not be using this app again once I have successfully cancelled the subscription and deleted my payment information (which I cannot do because of the subscription I never signed up for).

  Business Response

  Date: 01/22/2024

  Hi *****,

   

  We are so sorry to hear about your experience while using our service. We are unable to locate your subscription details under the email ************************* Please help us with the email that you have used for the purchase. We believe that you have been subscribed to a Way+ Sapphire subscription plan at the time of your parking purchase. We notify our customers with two emails, one is to confirm the subscription and the other one is before it becomes a paid subscription. We think it might have remained unnoticed in your spam/junk folders. However, we can cancel and refund this subscription for you if it's already charged. Please provide us with the exact information like your email or the last 4 digits of your card that was used for this transaction.We will resolve your issue at the earliest and looking forward to a hassle free business relationship moving forward. Thanks for your understanding and patience.

   

  - Way Team