Complaints

This profile includes complaints for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Way.com

  Fremont, CA 94538-6544

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked parking at ***** Internation airport through cheapparking and it then push my reservation through the Way.com app. The parking garage is OneSpot. I will attach my reservation that we used for our stay from Jan 11 to Jan 16 and as you will see it states indoor parking. My car was parked outside and when we returned there was several inches of ice on the car. When we asked for help from Onespot they did nothing and were really rude to my wife. When I called the next day the manager said there is nothing they can do and contact the Way.com App which I did last Wednesday 1/17/2024. Also while on the call with the Manager at one spot she was rude an hung up on me. Before they hung up they said contact the app as that is where the refund would have to come from. When I contact the Way.com customer support they said they would contact One Spot to get more details. Not sure what details they need to get. Pretty straight forward. I booked indoor valet parking and one spot parked my car outside. So give me my money back for that reservation. To add on to the issue. With *************** my car outside and it covered in ice it took a while for my son to get the ice off. and by doing so made us miss a pick up time for our dog at the kennel which end up costing me an additional $39 for a additional day at the Kennel. I did reach out to WAY.COM today and they said that they have not been able to get in contact with One spot still and it has been almost a week. Any help you can provide would be greatly appreciated

  Business Response

  Date: 01/23/2024

  Hi ****,

   

  We are extremely sorry for the experience you had at our partnered location. Please understand that Way is an online market place and we do not own or operate any of the listings on our website physically. All the information listed on our website are provided by the concerned parking lots itself. Also, we are liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. However, we always consider our customers as valuable and look into their issues seriously. In your case, to investigate upon this issue and to avoid such instances in the future, we have reached out to the facility and spoke with ****************** and he informed that you have used an inside parking and if further clarification is needed, we have to speak to their manager by **** PM today. Meanwhile, we request you to provide us with more evidence like photographs to support your claim so that we can reach out to them on your behalf for a refund. Please understand that we need an approval from the lot to initiate the refund or else they will charge us for that space. You can also request the parking facility to send us an email to *************** to initiate the refund if in case of lack of evidence. We apologize again for the inconvenience caused to you by this issue and we will try our best to resolve it at the earliest. Thanks for your understanding and patience.

   

  - Way Team

  Customer Answer

  Date: 01/23/2024

   
  Complaint: 21181293
  
  I am rejecting this response because: I do not have pictures, but we have 4 people that were in the car and saw things were the car was covered in snow and ice.  At minimum we should not have to pay for the inside parking and some disount on the price we paid should be given. 

   

  It is not suprisiing that One Spot is not responding or giving you the run around as that is what they did to my wife when she showed them the receipt for indoor parking and the response from the worker/manager was oops or team must have misread the reservation.  

   

  If we are not reimbursed for some portion of this reservation, we will not use Way and I will be sharing the experinnce where you do not support your customers so use at your own risk

   

  Very disappointed in the overall experience and will never use OneSpot again and recommend that you sever your relationship with them as the person that was in front of us in line to get the car had a similar experience and had to actually pay more to get there keys and car.  

   

  Absolute horrible experience.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/26/2024

  Hi ****,

   

  We totally understand your frustration and we are trying our best to resolve this issue within our company policy limitations and the contract with the parking facility. We trust your version of events and sincerely apologize for the inconvenience caused by the parking lot. However, we are unable to initiate any refunds without the lot's confirmation and they are still denying that you have used an outdoor parking. In the absence of evidence that supports your claim, the maximum we can do in this situation as a gesture of goodwill is to provide you with Waybucks/credits worth $25 that can be used against your future reservations with us. Please let us know if you wish to proceed with the same. Thanks for your understanding and cooperation.

   

  - Way Team

  Customer Answer

  Date: 01/26/2024

   
  Complaint: 21181293
  
  I am rejecting this response because: This is completely unacceptable, we have 4 people as eye witnesses that the car was burried in snow and ice. YOu can put the $25 credit on the account, but can we set up a call with us and Onespot and you and the BBB at the same time to resolve this.  Absolutely ridiculous that One Spot is lying and we can get the 4 people eyewitnesses.  Do i need ot open a case against onespot with the BBB.

   

  What are my options here. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/13/2024

  Hi ****,

   

  Though this is a parking facility issue that needs action to be taken from the lot's end, we are trying our best to help you as our valuable customer. If you need a telephonic conversation we are open to that and you can reach us out on ************. However, as mentioned in our previous response, unfortunately, we are helpless to initiate a refund for a used/ unused reservation after the check-in time without the lot's approval as per the contract we have with them. We will initiate a credit/Waybucks refund of $25 as promised from our end for the inconvenience caused to you. We hope you can understand our position in this matter. Thanks for your valuable time and patience.

   

  - Way Team

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21181293
  
  I am rejecting this response because: when I talked to the lot they said they cant do anything as I used you to book the reservation.  So as you can see you are saying you cant do any thing and they are saying they cant issue a refund. So who is the responsible party then

  Please do try and set up a call with the One spot folks would love to have a conversation with you and them on one call

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used Way.com for several parking spots successfully. However, in Oct. 2023 I booked a spot and was signed up for something called the sapphire plan. I was not notified of this and did not have the option to sign up or not. Despite this app being used on my phone as it is usually used by many people, one is not able to change or cancel their subscription on the app, you can only cancel on their website. In addition, the previous person who posted the same complaint on 1/2024 was told they had the option to cancel with the email they were sent. I have received no emails from this company with the exception of the booking and other possible deals. I think the manner they employed to obtain this service was fraudulent. I will not be using this app again once I have successfully cancelled the subscription and deleted my payment information (which I cannot do because of the subscription I never signed up for).

  Business Response

  Date: 01/22/2024

  Hi *****,

   

  We are so sorry to hear about your experience while using our service. We are unable to locate your subscription details under the email ************************* Please help us with the email that you have used for the purchase. We believe that you have been subscribed to a Way+ Sapphire subscription plan at the time of your parking purchase. We notify our customers with two emails, one is to confirm the subscription and the other one is before it becomes a paid subscription. We think it might have remained unnoticed in your spam/junk folders. However, we can cancel and refund this subscription for you if it's already charged. Please provide us with the exact information like your email or the last 4 digits of your card that was used for this transaction.We will resolve your issue at the earliest and looking forward to a hassle free business relationship moving forward. Thanks for your understanding and patience.

   

  - Way Team

• Initial Complaint

  Date:01/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked parking for my cousin at the *** airport in ********* back in november. I noticed two separate $1.95 charges in the month of December and January. I had to call them to ask what this was for as I have a membership with my local airport parking service here in *****. Turns out, they autoenrolled me into some subscription without my knowledge. When I asked for a confirmation email of my original reservation for my cousin NOTHING states anything about a subscription. Super shady. I had to go back and forth with their representative requesting a refund. Be careful booking parking at *********** airport because you may end up being scammed into a service.

  Business Response

  Date: 01/22/2024

  Hi ********,

   

  We are so sorry to hear about your experience while using our services. Please note that you have been subscribed to a Way+ Sapphire subscription plan along with your parking reservation. If you are unknowingly done this, you have the option to unsubscribe with the help of our support team as per your request. We also notify our customers by two emails that's showing the confirmation of this subscription plan and another before it starts the paid subscription. We believe that those emails might have gone unnoticed in your spam/junk folders. However, we see that this subscription plan has been cancelled and refunded back on your original payment method as per your request. If you need any further help, please reach out to our support team at *************** or ************. Thanks for your time and understanding.

   

  - Way Team

  Customer Answer

  Date: 01/23/2024

   
  Complaint: 21172363
  
  I am rejecting this response as no initial email was ever sent to me confirming a subscription. The first email that I received was the *** (1/17/24) before the SECOND charge stating that "my subscription" was becoming a paid subscription. Upon receiving my first email from you guys on 1/17/24 I promptly reviewed my accounts to see that I had already been charged this amount in December. This is all around deceptive practices: slightly signing people up for your service when they book airport parking, never sending a confirmation email of this forced subscription, charging the subscription fee, and then one month later stating that I would be charged although you charged the previous month. 

  I called and spoke with someone and asked that she send me emails confirming that you guys would not only be refunding me the TWO fraudulent charges, but also that you were cancelling the subscription which I never signed up for.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/24/2024

  Hi ********,

   

  We are so sorry to hear that you have not received our initial confirmation email. As this email is auto-generated and some times it goes to the customer's spam/junk folders there is a big chance of getting it unnoticed. However, this subscription has started on the month of November 2023 and it was a free subscription for the first month. The customer can reach out to us from next month onward before it gets charged and we notify our customers about this via email as well. Many of our customers are actively using this subscription plan and they don't want to cancel it, so there won't be any communication from their end to cancel this. When there is no request from the customer's end for cancellation, we assume that they don't want to cancel. However, we see that both the charges were refunded back on your original payment method and that will be reflected in **** business days. Please reach out to our support team if you need any further help on this issue. Thanks for your understanding.

   

  - Way Team

• Initial Complaint

  Date:01/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there,I purchased airport parking from way.com on 12/06/2023 in the amount of $36.51. They disclosed I would receive a voucher via email and if I did not receive it in my inbox, to check spam. I double checked everything, and never received a voucher, and therefore, could not use this for parking as disclosed. I submitted a request for refund the same day with no response. As I could not get in contact with the business, I reached out to my bank to reverse the charge, which was denied. I believe this may be a fraudulent business and should be investigated. I would like a full reimbursement, as well as extra to compensate for inconvenience, fraud, theft, and negligence. I would like a full investigation run on the business and actions taken to prevent such instances occurring to anyone else down the line.Thank you,Bri

  Business Response

  Date: 01/18/2024

  Hi ******,

   

  We are so sorry to hear about the inconvenience caused to you while booking through us. We have investigated upon your issue to see if you have reached out to us for cancellation before your check-in time as mentioned. But unfortunately, we couldn't find any emails or chat under the email ******************** requesting for a refund. As you have not provided your contact number during the booking, we are unable to see the call history as well. If you had a difficulty in finding the confirmation email, we could have helped you by re sending it but there is no such records of contact from your end. In case you have contacted us before your check-in time for cancellation, please share us with the screenshots of your call log or email that includes date and time.  Please understand that as per our cancellation policy, we are unable to initiate any refund requests after the check-in time as per the contract we have with the parking facility. If we do so without their approval, they will charge us for that space despite of the reason whether it's used or unused. Also, we see that this transaction has been disputed. A little information about disputed transactions, it takes ***** days time for your bank to review your case based upon the evidence submitted by both parties and the bank will declare if it is won or lost. Your funds will be kept on hold by your bank during this time and we won't have access to it. If we win the case, we have the authority to accept/decline the request based on the evidence that you submit to support your claim. However, as a valued customer you will be contacted by our dispute department as they work closely in favor to our customers. If you wish to work with us directly to resolve this issue without waiting the usual dispute review time, please reach out to us at *************** and we will guide you through the next steps. Thanks for your understanding and patience.

   

  - Way Team

• Initial Complaint

  Date:01/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting charged once a month. I had called and got my card off the database so I thought. Now I cannot remove my information

  Business Response

  Date: 01/17/2024

  Hi ****,

   

  We see that you have been subscribed to our Way+ Sapphire plan and that's why your card got charged monthly. However, we have refunded your last payment as per your request and you won't be getting anymore charges in the future. If you wish to remove your card information, you may do that online through our website or app. As we don't have access to your card details, we are unable to remove it from our end. If you need further help on this issue, please reach out to our support team on ************ and they will immediately assist you. Thank you. 

   

  - Way Team

• Initial Complaint

  Date:01/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Way.com is fully a scam. Do not use. Paid $30 to reserve a parking spot in ************* at a parking garage. Once at the garage, there was absolutely no way to redeem the reservation. No one onsite to speak with, no signage whatsoever regarding way.com I had to pay for a space using the normal parking garage system, effectively paying a space 2x **************** when contacted kept asking why I did not show an attendee my printed out confirmation, to which I explained there was no one onsite and a normal paid voucher was needed to leave the garage. Explained that even if I had a print out of my confirmation, it would have been useless and I could not insert an 8.5x 11 piece of paper into a card voucher slot. This went on for several minutes, so that was fun. **************** has clearly been coached in the companys deception tactics as this was a very clearly a scam. Recurring subscription without asking or confirmation, selling of false services, rude and deceptive employees. Beware, do not use.

  Business Response

  Date: 01/17/2024

  Hi ********,

   

  We are extremely sorry to hear about your experience at our partnered location. Thank you for bringing this to our attention. Please note that Way is an online market place and we do not own or operate any of the facilities listed on our website physically. All the information listed on our website are by the concerned parking facilities itself. We are liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. In your case, we see that some specific instructions were provided by the lot which was shared with you on your confirmation email. The instructions are as follows " The Trinity ***** garage, operated by United ** Parking has two entrances. The first is *******************, which is entered on ********** itself right before the corner to **************. A second entrance is on ************** which is entered through **************. Please see pictures for reference. How to Redeem 1. Pull a ticket as you enter. 2. Visit the garage booth located on B1 Level 3. Show the attendant your ticket along with the WAY reservation and your car will be retrieved. ALL THE CUSTOMERS WITH MONTHLY RESERVATIONS SHOULD COMPLETE THE MONTHLY PARKING AGREEMENT FORM ONSITE (ONE-TIME PROCEDURE)". We are not sure if you have followed these instructions and went to the right place. Our internal management team will investigate upon this to find out if the lot was unattended during your check-in time. Also, we request you to provide us with the receipt of the amount you have paid directly to the lot so that we can support your claim with this evidence by reaching out to them. We apologize again for any inconvenience caused to you by this issue and we will make sure that such incidents are not repeated in the future. Thanks for your understanding and patience.

   

  - Way Team

  Customer Answer

  Date: 01/17/2024

   
  Complaint: 21145251
  
  I am rejecting this response because:
  

  Initial instructions reference see photos regarding additional entrance. Photos not provided. 

  Entrance used was the correct entrance though a 2nd entrance was listed. No guidance provided regarding valet, which it appears the voucher was actually for. This is also not clear on the attached confirmation email. 
  

  Zero signage provided onsite regarding way.com affiliation or guidance.

  Company is actively engaging in deceptive practices regarding sale of false parking space confirmations, and enrolling customers unwittingly into monthly payed recurring subscriptions. 
  

  Response from company is rejected on the grounds of defense of its own false practices and plain ol lack of respect for its customers. 

  Disappointed, 
  *******************************

  Business Response

  Date: 01/19/2024

  Hi ********,

   

  As requested in our previous conversation, could you please provide us with the alternate receipt of the parking that you have used? We will review it and get back to you at the earliest. Thank you.

   

  - Way Team

• Initial Complaint

  Date:01/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked for an airport parking through WAY. I paid for the parking lot for an overseas trip. When I got to the parking lot I was charged $7 additional PER DAY for 20 days ($140 in cash) because my car was an SUV - a condition they did not specify prior to my committing myself to paying for the parking. I left my car on the parking lot on December 21, 2023, scheduled to pick it up on January 9th. However, I had a medical emergency overseas and had to come back 6 days earlier than originally scheduled. I returned on January 3rd, ****. I called for refund of the UNUSED DAYS. I was told that their policy does not allow refund of any unused days. I think this is unfair, unethical and unprofessional. I would need a refund of the unused 6 days.My booking reference number is OG130729878.To charge me for an unused number of days when my car wasn't parked in their lot is not an ethical practice and I am demanding for a refund for those days that my car wasn't in their lot. I am also requesting for explanation of charges. A lot of hidden charges involved in this!

  Business Response

  Date: 01/08/2024

  Hi ****,

   

  We are so sorry to hear about your experience while using our service at our partnered location. Please understand that Way is an online market place and we do not own or operate any of the facilities listed on our website or the app physically. All the information listed are provided by the concerned parking facilities itself. We see that a confirmation email was sent to you immediately after your booking was confirmed and all the information including the extra charges for SUV was mentioned in there (screenshot attached). If you didn't want to choose a parking lot that demands extra charges, we could have cancelled it for you anytime before your check-in time as per your request.However, as per our cancellation and refund policy which was also provided on our website and app, it is already mentioned that we are unable to provide a partial refund for the customer after the check-in time. This is because of the reason that we are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. If we initiate any kind of refunds after the check-in time without the lot's approval, they will charge us for that space. We hope that you can understand our position on this matter. If you need any further help, please reach out to our customer success team at *************** or ************. Thanks for your understanding and patience.

   

  - Way Team
  
  

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a parking garage thru this company. When we arrived at the garage they turned us away. The attendant said Way.com would refund my money. I call way.com twice immediately. I have now emailed with them several times and they refuse to refund my money.

  Business Response

  Date: 01/04/2024

  Hi ******,

   

  We are sorry to hear about your experience at our partnered location. Please note that Way is an online market place and we do not own or operate any of the facilities listed on our website physically. We see that this parking location has vehicle size restriction which is both mentioned on our website and also the confirmation email sent to you. When we investigated with the facility, they told us that they turned you away due to this size issue. However, we have requested you for the receipt of the alternate parking that you have used to reach out to the facility to support your claim for a refund. But unfortunately, you were unable to provide us with the document requested. So, we are unable to initiate a refund in this situation because we are liable to pay to the facility for each spot allocated for our customers as per the contract we have with them. We apologize for any inconvenience this may have caused to you. Thanks for your understanding and patience.

   

  - Way Team

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 21088567
  
  I am rejecting this response because: 

  the attendant at the garage that turned us away specifically told me that Way.com would refund my money as their site had the wrong height restrictions and we would not fit. 
  
  I did not get a receipt for the parking we eventually found, and have no idea why that would be a requirement in the first place. where I parked has no bearing on the fact that I DID NOT park at the site I paid you for. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/16/2024

  Hi ******,

   

  We totally understand your frustration caused by this issue. Please be aware that as a third party, we rely on the information provided by our partners on our website. They have already provided the information about size restrictions clearly on our websites and this makes it hard for us to initiate a refund from our end. You might have got a confirmation from the lot attendants about your refund because they are not aware about the clauses mentioned by their managerial level on our contract. However, as a one time courtesy we are ready to bear the loss and refund you but unfortunately, we see that this charge has been disputed from your end. A little information about disputed transactions, it takes ***** days to review your dispute by your bank and your funds will be kept on hold by them during this time until results are announced based on the evidence submitted by both parties. We won't have access to your funds during this review period. If you wish to resolve this dispute at the earliest, please be in touch with our dispute department at *************** and they will guide you through the next steps. Our dispute department works closely in favor to our customers so they will help you to resolve it without further delay. Thanks for your understanding and cooperation.

   

  - Way Team

• Initial Complaint

  Date:12/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They signed me up for some sort of subscription without any input from me and just started charging my credit card that was previously used for parking, without permission. When I asked for a refund (by replying to their email with all of the info in it), they pretended they didn't have what they needed to find it. When they cancelled it, they still did not refund it. I only found out they were charging me from my credit card statement. Beware using this service to book parking.

  Business Response

  Date: 01/02/2024

  Hi ****,

   

  We are so sorry for the experience you had while using our service. Please note that, you have subscribed to a Way+ subscription plan as a premium member while using our service. This could have been unsubscribed before the starting period of this subscription or before you proceed to payment, in case if you have missed to unsubscribe, you always have the option to do that by reaching out to our customer support team as per the email notifications we have sent to you. However, we see that your subscription was cancelled as per your request and you won't be getting anymore charges in the future. We understand the hassle caused to you by this issue and our engineering team is working to make this more clear and better in the near future to avoid such missing. We sincerely apologize for your inconvenience. Thanks for your understanding and patience.

   

  - Way Team

• Initial Complaint

  Date:12/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 24, I made an airport parking reservation with Way.com from Decrmber *****. The advertised rate om the website was $6.25 per day, but when I saw the order on the app, the total (prior to taxes and fees) was $102, which is equal to $12.75 per day, rather than $50 at $6.25. So the actual rate was much higher than the advertised rate, and I was only able to see it once I booked the reservation and had parked the car at the lot. I find this deceitful and would like Way.com to honor the advertised rate and refund me the difference.

  Business Response

  Date: 12/25/2023

  Hi Aimel,

   

  We are sorry to hear about your inconvenience while booking with us. Please note that the prices advertised in our website or app are the lowest rates available during that particular month and it says "starts from". These rates are subject to change as per the availability of the lot. If you scroll through the calendar from where you select the dates, you will be able to see the price for each day. Unfortunately, we do not have an option to adjust the billing because the price list is provided by the concerned lots itself and as an online marketplace that do not own or operate the facility, we are liable to pay to the lots for each space allocated to our customers as per the contract we have with them. Please reach out to our customer success team at **************** and they will get back to you at the earliest. Thanks for your understanding and patience.

   

  - Way Team