Complaints

This profile includes complaints for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Way.com

  Fremont, CA 94538-6544

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a reservation through way.com for what was advertised as "airport parking". On my way to the reservation, I called the hotel and they claimed that they do not have a shuttle service to the airport and they are ***** minutes away. This booking was falsely advertised, I had paid $130.94 USD (they even charged $11.63 for "airport taxes and fees") and I had to find a last minute reservation elsewhere. When I called way.com, they claimed they could not refund me. They did not even offer a partial refund, since I had it booked for 16 days. I think it is extremely unprofessional and false advertisement to claim that a facility is airport parking when it is in no such way that. In the advertisement they also name two separate hotels: "********************************" *** Airport Parking and "*********************************" - the second is an actual airport parking, but it is not the one I apparently purchased.

  Business Response

  Date: 05/25/2023

  Hi ****,

  We are sorry to hear about your experience at our partner's parking facility. Please note that Way is an online marketplace and we do not own or operate any of the facilities listed on our website physically. Shuttle service is offered as complementary to all bookings which is provided directly by the lot to the customers and we are not charging anything from our end for shuttle. All the information provided are by the concerned lots itself. It has mentioned clearly in the confirmation email sent to you that this particular lot doesn't offer any shuttle service (screenshot attached). If you don't wish to use any reservation that doesn't meet your requirement, you can request for a cancellation anytime before your check-in to get a full refund. But unfortunately, that was not completed and as per our cancellation policy we are unable to provide any refunds after the check-in time. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. That's why we have clearly mentioned about this in our shuttle policy as well. Hope you can understand our position in this matter. Thanks for your understanding and patience.

  - Way Team

  Customer Answer

  Date: 05/30/2023

   
  Complaint: 20060364
  
  I am rejecting this response because: I called to cancel the reservation 30 mins after it was supposed to start because I did not find out until I was on my way to the parking lot that it was in fact ***** minutes away from the airport (since the advertised parking was not clear, as two different hotel names were mentioned). I would've understood if I could not be refunded for 1 day of parking, but I paid for 2.5 weeks so I think that was completely unreasonable. I am disappointed with the way your company treats your clients.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/02/2023

  Hi ****,

   

  We understand that you have reached out to us 30 minutes after your check-in time but please understand that we are unable to able to offer any refunds even one minute after the check-in time despite of being used or unused and like any other company we have also mentioned clearly about our cancellation policy which could have been checked before proceeding to check out. Also, shuttle information was also provided and if we cancel your reservation at this point of time without the lot's approval, we will be liable to pay them for your space. From our end, we have provided all the information you require as an online marketplace and we cannot be held liable for anything that is not promised. The only thing that we can do to provide a refund is if you are able to get a confirmation email or call from the lot to ** approving your refund request. We hope you can understand our position in this matter.

   

  - Way Team

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered airport parking on 4/4/23. The check in day was ***** 30,2023. At 4 am. We were promised a free airport shuttle 24 hours a dayto come every hour. We arrived at the parking at **** am. We called the shuttle and we were told that we would not be able to be picked up until after **** am because we did not have a seat on his shuttle. We did not want to miss our flight so we went home and took a Lyft to the airport. I called way.com when we returned from our trip. The blamed it all on ** and refused a refund. Very rude on the phone. We paid $82.32.

  Business Response

  Date: 11/14/2023

  Thank you for your review. I was unable to locate a reservation under your name, email or phone number. I did try calling your phone number to get your reservation ID or the email you used to book , but no one answered so I left a voicemail. I look forward to resolving this matter once I have the items needed to locate your reservation. 

• Initial Complaint

  Date:05/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My spouse and I were charged for parking via way.com and never received an email confirmation for parking. We looked through all of our emails. I never used your service, but I was charged for it. My bank will not let me dispute it because they said you provided proof of an email. I never got the email. All I want is credit back into my account for the service I did not receive. I am willing to use the way.com credit or a gift card or anything. Thank you.

  Business Response

  Date: 05/19/2023

  Hi ********,

  We are sorry to hear about your inconvenience and we understand your frustration. Unfortunately, we are not able to locate your reservation under the email ************************* so we guess you might have used another email or misspelled it while booking. That might be the reason that you have not received the confirmation. Please help ** with the correct email you have used for the booking or last 4-digits of your credit card and we will look into your issue further once we are able to retrieve your booking information. Thanks for your understanding and patience.

  - Way Team

  Customer Answer

  Date: 05/19/2023

   
  Complaint: 20049791
  
  My email is ****************************

  Last 4 for credit card is 3606

  Again, I never recieved a reservation via email so I could not use your services. I paid, but never got a reservation number via email.

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $35.71 for parking (OGI27463282). I never received a confirmation email. I called the company twice. The first time they stated they couldnt find a reservation after I provided my email and credit card information. The second time was after I arrived to the airport and already parked my car. I requested a refund and was denied this refund. I was informed the email on file was ***************** the second time and provided with the information. But it was too late at this point because I had already parked and was at the airport.

  Business Response

  Date: 05/19/2023

  Hi ****,

  We are sorry for your overall experience while using our services. Please understand that Way is a third party online platform and we do not own or operate any of the facilities listed on our website physically. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. Due to this reason, our cancellation policy doesn't allow ** to cancel any reservations after the check-in time even if unused or else the facility will charge ** for that space if we refund without their approval. We were unable to send you the confirmation email on time as you have provided ** with a wrong email. However, as a valuable customer, we look into your concern seriously and to support your refund request to the facility, please share ** with a screenshot of your call log history that shows you have reached out to ** before your check-in time. We will review it and get back to you. Thanks for your understanding and patience.

  -Way Team

  Customer Answer

  Date: 05/19/2023

   
  Complaint: 20049610
  
  I am rejecting this response because the company is providing me with their policy, which is not relevant to the issue. I have called and spoken with them and they continue to repeat the same message.

  I am not requesting a refund based on the cancellation policy. Im requesting a refund based on the employee stating a reservation for me could not be located.

  Sincerely,
  
  *****************

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reservation # OGI27456532 I booked a parking spot near ************** and paid in full, upon arrival the attendant told me there is a $5/day "Car fee" when I refused to pay it and showed my confirmation number, they changed it that I have an oversized vehicle. I drive a ***** CX-5 which is "not" considered an oversized vehicle at all. The terms and conditions clearly state that the price paid is the price honored.I reached out to customer service to try to work it out but they were not responding and I had to catch my flight so I paid the $5 /day fee and was hoping they will refund.However, they insist on not refunding with all kinds of ridicules claims.

  Business Response

  Date: 05/16/2023

  Hi ***,

   

  We are sorry to hear about your experience at our partner's parking facility. Please understand that Way is a third party online market place and we do not own or operate any of the facilities listed on our website physically. All information provided are by the concerned lots itself. We see that this facility has mentioned about their additional SUV charges in our website already (screenshot attached). This can be checked before proceeding to check out and customers can decide upon whether to purchase this one or to look for some other facility. The size of the vehicle for the additional charges are decided by the facility and we are not associated with that as we do not operate them. Unfortunately, we cannot reimburse the additional charges as it was paid to the lot directly. If you need further help on this issue please reach out to our support team at **************** Thanks for your understanding.

   

  - Way Team

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 20034057
  
  I am rejecting this response because: This detail was added later after my complaint, we have shown you the receipt and the *** where it clearly states that no extra charge will be added. Furthermore, the ***** CX-5 is not an oversized SUV and there are no SUV charges anywhere, this has been falsified in order to avoid charges.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 05/25/2023

  Hi ***,

  All the information provided on our website are directly provided by the facility and we cannot make any changes to that until and unless there is an update. Also, as we have mentioned earlier, the decision was taken by the facility as they own and operate the lot and we are only a third party marketplace that provides information and secure your parking space in advance. Unfortunately, we are unable to help you with your request for a refund at this time. Thanks for your understanding.

  - Way Team

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed the order with Way.com for parking at PrimePark *********** Parking PREMIUM from4/24/23 to 5/2/23. Upon arrival at the parking facility I was informed there is additional charge due to the my vehicle is oversized SUV which comes up to additional $75, and the payment must be made in cash!!!! I said I do not have that cash with me but I will pay at the pick up. I was told No, we don't do that. That was 9pm at night, my international flight was in 2 hours I had to no choice but to beg them to accept credit card which they did . On the arrival during the pick up time witnessed a scene were 3 adult males arguing with the lone female customer about pretty much the same situation. Tried contacting Way.com and I was informed they are a third party which is not responsible for anything, I asked the question if they preforming any kind of due diligence on the business they are representing and was pretty much told they are not! I would like my money back, because the final price for the service was greatly misrepresented, the business environment I walked in is pretty much hostile. I feel if you serve as a third party and charge me online for service at least you can provide complete information so I can make informed decision.

  Business Response

  Date: 05/11/2023

  Hi *******,

  We are sorry to hear about your experience at our partner's parking facility. Please understand that Way is an online market place and we do not own or operate any of the facilities listed on our website physically. All the information provided are by the concerned lots itself. The additional charges according to the size of the vehicle was mentioned clearly in our website and also the confirmation email sent to you (screenshot attached). We totally understand your frustration and inconvenience caused by this issue but unfortunately, we have limitations to take action on this because the information about additional charges were clearly communicated through our website and it was up to you to decide if you have to purchase this particular lot or to look for another one. However, we always stand by our customers end and we sincerely apologize for the inconvenience caused here. We will work with our partner to make our service better in the future by considering your feedback. Thanks for your understanding and patience.

  - Way Team

  Customer Answer

  Date: 05/11/2023

   
  Complaint: 20013830
  
  I am rejecting this response because:
  
  I do not believe it clearly stated what would be considered oversized SUV anywhere, additional charges came in confirmation e-mail, if you provide a services please tell your customer upfront that hat is the rate and let them make a decision to proceed or not. What you basically confirming parking employees will make a decision at the parking faculty what to charge you?! If you stand by your customer please issue refund and next time think very carefully who you represent at your website!

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 06/07/2023

  Hi Dmitry,

   

  We are sorry to hear about your experience while parking at our partner's parking facility. Please understand that Way is an online market place and we do not own or operate any of the facilities listed on our website physically. All the information provided are by the concerned lots itself and we always recommend our customers to go through that information as per their preference before proceeding to check-out. It was clearly listed on our website and app about this lot's extra charges as per the size of the vehicle and the same information is provided on your confirmation email as well (Screenshot attached). If you don't wish to reserve or purchase this facility's space, you could have reached out to us before your check-in time for cancellation and we would be happy to do that for you. Way is only offering a reserved space as per the contract we have with the lot and we are also paying them for each spot allocated to our customers as per the contract we have with them. Unfortunately, as all the information was provided to you prior, we are unable to proceed with any refund requests at this time. We hope you can understand our position in this matter. We apologize for any inconvenience this issue may have caused to you. Thanks for your understanding and patience.

   

  - Way Team

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parking reservation for 4/29- 5/2 for Way.com under OGI27271721. I reserved parking with this company for airport parking when I got there @ 5:00 AM at *** in ** I was informed the lot was full and there was no available spots for parking. I contacted way.com for an alternative option. There were no options provided. The customer service representative said if you are able to find parking we would reimburse you for the inconvenience.I had to scrabble with my family in the car panicking because now we are in jeopardy of not making our flight. I had no choice but to use parking at the airport which cost $280.00 for 3 days. I contacted way.com to submit my receipt for the refund and they informed me that they are not refunded me for the cost I incurred for the last minute only option available. Kindly review my case and revert. Thank you

  Business Response

  Date: 05/11/2023

  Hi *******,

  We are extremely sorry for the experience you had at our partner's parking facility. Thank you for bringing this to our attention. Please understand that Way is an online market place and we do not own or operate any of the facilities listed in our website physically. We understand the frustration and inconvenience you had due to the lot full issue but we want to let you know that it's due to a lack of communication by the lot prior to the booking. We were unable to move you to another location due to unavailability of similar facilities nearby and the lots that showed availability were far away from your location. So to avoid further inconvenience we didn't have another choice rather than refunding you the amount paid to us. Also, please note that we are liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. As a part of our investigation and to avoid such incidents in the future, we always collect evidence from the customers to support their claim for a refund and to get an approval from the lot. Unfortunately, our system doesn't allow us to refund any amounts more than what is paid to us. We apologize again for your inconvenience and we will make sure that such incidents are not repeated again. Thanks for your understanding and patience.

  - Way Team

  Customer Answer

  Date: 05/12/2023

   
  Complaint: 20012591
  
  I am rejecting this response because it does not make me whole. Im still out of $280.00 that I had to pay because my spot was given to someone else that extended their stay. At least that what they say- I dont believe anything anyone at this company says. Their customer service is horrible and unprofessional. This company is a disgrace and are scammers. DO NOT USE WAY.COM
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 05/19/2023

  Hi *******,

  We totally understand your frustration and are extremely sorry for your overall experience. As already mentioned, we are unable to process any thing more than paid to us as per our system. Also, we just wanted to let you know that if we were scammers then there is no need to refund any money even the amount you have paid to **. But we are honestly concerned about the inconvenience caused to you and unfortunately, we don't have an option to refund as per your request because we have made it clear in our terms and conditions when you purchased through us. As we do not own or operate any of the facilities physically, we cannot be held liable for such instances. We hope you can understand our position in this matter. 

  - Way Team

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased airport parking through Way. I didn't receive an immediate confirmation or acknowledgement of my purchase so I purchased again. I was charged twice and gave my license plate number each time. No email confirmation came through. They can't prove I received it or opened email confirmation. I have filed a bank dispute and was waiting to contact Way until dispite was resolved, but couldn't prove my purchase since I didn't receive confirmation. Spoke to customer service and they refused to provide a refund because it has been over 30 days. I was waiting to hear back from my back on resolution. They refuse to meet me half way or do more to find a solution or to contact the parking garage to find a solutjon. I want a refund for the services that were not used.

  Business Response

  Date: 05/16/2023

  Hi Genesis,

   

  We are sorry to hear about your overall experience while using our services. Please note that a confirmation email will be immediately sent to your email provided, but sometimes it can go to spam/junk folders. If in case you didn't receive the email, we are ready to help you out once contacted, we will resend you the email. Also, you will be able to view your orders under my orders tab in your profile when logged in using your email. Please understand that we are not able to refund any reservations after the check-in time as per our cancellation policy. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them and we are unable to get an approval from the lots after the check-in time. If we refund they will charge ** for that space. Unfortunately, at this scenario we are unable to help you with a refund. Thanks for your understanding and patience.

   

  - Way Team

• Initial Complaint

  Date:04/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Way.com to identify and purchase parking for the evening of April 6 in downtown *******. They sent me an address and a code to use for parking. When I arrived at the address they gave me the code did not work (it said "bad code"). When I requested reimbursement, they simply rejected it. I request reimbursement but I also want it noted that if one uses the Way app and they do not provide accurate and acceptable means to park, they should not get to keep the money. It cost me double to park.

  Business Response

  Date: 05/11/2023

  Hi ***,

   

  We are sorry to hear about your experience while using our services. Thank you for bringing this to our attention. Could you please share ** with the receipt of the payment you have made to the facility directly? We will review it and get back to you. We apologize for any inconvenience this may have caused to you.

   

  - Way Team

• Initial Complaint

  Date:04/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Re: Way.com / Airportlax.com / Parking / Reservation Confirmation # OGI26407603 I would greatly appreciate your recommendation or help in handling the following matter. I made a parking reservation on Jan.31.23 with Way.com / Airportlax.com for parking at the ********* Plaza *** Airport Parking, for Sun. Apr.16.23 6:00 AM thru Tue. Apr.18.23 6:00 PM. The fee, prepaid, was $ *****. Following the directions on the above-mentioned confirmation, I arrived at the hotel, and was told by the man at the desk, ****** that there were no parking spots and no shuttle service available. He made a point of saying: first come, first served. He gave me the phone number of Way.com / Airportlax.com, which I called, and was told by their **** ****** that they were unable to help, and that I should go and look for parking. Realizing that I had to resolve this issue, I proceeded, with not much time to lose, to park at the *** on-site parking garage. Upon returning to ** on Tue. Apr.18.23 PM, I paid $ ****** for parking at the airport. I received an email from Way.com / Airportlax.com, stating that theyll review the receipt for the parking (at ***), and get back to me. After calling them on Wed. Apr.19.23, I was told by their **** ******** that their policy is to refund just the amount contracted with them ($ *****). He elevated the matter to the customer service manager, ********* who repeated his statement, adding that their policy is: Airportlax and Way are not responsible if our partner parking lot sells out and cant accept our customers. Yet, their policy states: Airport and Way will do their very most to accommodate an attempt to move our customers. This, clearly, was not done. Therefore, I hope to get your advice or help in getting a full refund from Way.com / Airportlax.com for the $ ****** I had to pay. Thank you very much, **************** ************ Ben *******************

  Business Response

  Date: 05/04/2023

  Hi ********,

   

  We are extremely sorry to hear about your experience at our partner's parking facility. Please understand that Way is an online market place and we do not own or operate any of the facilities listed in our website physically. In this case, upon investigation we see that it was an unexpected mishap and the parking facility couldn't inform ** about this issue prior to make other arrangements. Unfortunately, we were unable to find any nearby facilities with similar amenities of your booking though we tried to find something similar. Please note that we are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. Due to this reason, our system doesn't allow ** to refund anything more than the customer paid to ** in any circumstances and we have made this clearly in our terms and conditions given in our website and app. However, we understand your frustration and we always look into our customer's issues seriously. We will make sure that such incidents won't happen again in the future by working it with our partner. As a gesture of goodwill, we would like to offer you a discount coupon that can be used for your future reservations with **. Again, we apologize for any inconvenience this may have caused to you. Thanks for your understanding and patience.

  - Way Team

  Customer Answer

  Date: 05/05/2023

   
  Complaint: 19991957
  
  I am rejecting this response because:

  a. Practically, there were no steps taken by Ways to offer any help at the time.

  b. I do not intend to use the company's services in the future.
  
  Sincerely,
  
  **************************

  Business Response

  Date: 05/10/2023

  Hi ********,

   

  Unfortunately, we cannot offer any amounts more than paid to us. Please refer to our cancellation and refund policy that you have agreed upon during check out. We apologize for the inconvenience caused to you by this issue.

   

  - Way Team

  Customer Answer

  Date: 05/11/2023

   
  Complaint: 19991957
  
  I am rejecting this response because:

   

  Ways.com keeps referring to their terms policy concerning responsibility.

  Yet, the following phrase in their policy states: " Airportlax and Way will do the very most to accommodate an attempt to move our customers".

  No help was offered. I was advised to go look for parking.

   

  Sincerely,
  
  **************************