Complaints

This profile includes complaints for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Way.com

  Fremont, CA 94538-6544

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked the parking through Way.com (order number: OGI26186531). It clearly stated that a shuttle service to and from the airport was included. However, upon my return on April 23, I was informed by the front desk staff that the shuttle service was not available to pick me up, forcing me to spend an extra $20+ on an Uber ride (receipt under my husband's name). What was particularly disappointing was the attitude of the front desk staff, ****. Despite the shuttle service being included in my booking, **** claimed that the hotel was not responsible for the shuttle service and refused to reimburse me for the additional expense. She even went so far as to suggest that the shuttle was only for hotel guests, not customers who booked parking. I found ****'s unprofessional and irrelevant comment about being a first-generation immigrant particularly offensive and unnecessary. As a paying customer, I did not appreciate being treated in this manner, and I expected a level of service and respect that was clearly not provided.I am deeply disappointed that the hotel did not take any steps to rectify the situation or offer any compensation for the inconvenience caused. As a result, I am requesting a full refund for the parking and a response from the hotel management regarding this issue. I also request that the hotel management takes appropriate action with regards to the unprofessional behavior displayed by the front desk staff. It is important that all employees of the hotel understand the importance of providing excellent customer service and how to handle situations such as this in a professional and respectful manner.

  Business Response

  Date: 05/02/2023

  Hi ****,

  We are sorry to hear about your experience while using our partner's shuttle service. Please understand that Way is an online market place and we do not own or operate any of the facilities listed in our website physically. All information provided in our website are by the concerned parking lots itself. *************** is provided by the lots directly to the customers as a complementary service and we do not charge anything from our end for it. However, we consider all our customers most important and we look into their issues seriously. When we investigated upon your issue, we found that the shuttle information provided in our website as per the lot's instructions clearly states that shuttle service starts from 5 AM - 11:30 AM and 3 PM - 11:30 PM (screenshot attached) but unfortunately, your check out time which was reserved with us was ***** PM and this service is not available during that time. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them so we are unable to compensate any refunds after the check-in time without the lot's approval or else they will charge ** for that. In your case, as they have mentioned the shuttle information already in our website we are unable to process a refund for your inconvenience. But the unprofessional behavior of the staff over there is totally unacceptable and we will definitely look into it and work with our partner to avoid such incidents in the future. Again, we apologize for any inconvenience this may have caused to you. Hope you can understand our position in this matter and we will use your feedback to improve our services in the future. As a gesture of goodwill, we would like to offer a discount coupon which WAY5 that can be used for your future reservations with **. Thanks for your understanding and patience.

  - Way Team

  Customer Answer

  Date: 05/02/2023

   
  Complaint: 19978044

  Thank you for your attention to this matter.

  I am rejecting this response because you have claimed that their shuttle service was unavailable at the time of my check-out due to my reservation being made outside their service hours, as stated on their website. However, I had actually requested the shuttle at 11:07pm (see the attached call history on my phone), which falls within their stated service hours. My Uber receipt, attached for reference, confirms that I began my ride at 11:18pm (and I had to wait for the Uber to arrive). As I mentioned in my complaint, the front desk staff, ****, had informed me that the shuttle was not operational, indicating that the issue was not due to my check-out time but rather their own service failure. Therefore, I request that the business takes responsibility for their shortcomings and addresses the issue promptly.

  Thank you.

  Business Response

  Date: 05/10/2023

  Hi ****,

  Thank you for providing us with evidences that support your claim. We have reached out to the facility to verify upon this issue because we are not authorized to provide any refunds without their approval. Unfortunately, they didn't answer the call though we tried multiple times. Please give ** some more time to get a hold of them and once we get in touch with the lot, we will request a refund to the facility on your behalf based on these evidence and get back to you right away. Thanks for your patience.

  - Way Team

• Initial Complaint

  Date:04/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today April 18,2023, I purchased a parking package service from Way.com. It was advertised as 10.95/day. I purchased for May 2-8 ( 7 days) with a 10$ coupon promo code so it should have cost me about 67$. At checkout the total states $94.73 for some reason it was more that expected but I really needed to book this parking for our trip and I already chose the cheapest option, so I continued with checkout assuming this was taxes and fees and the 10$ Hadnt been taken off yet. There was no breakdown of the costs anywhere. After I clicked on submit I got a receipt showing a charge of 151.66$!! The breakdown explanation was ***** taxes and fees, minus 10$ promo, and 133. 65 ( not 67$) for parking for 7 days. When I contacted customer service they said the price probably went up because it can change every day, I told them I booked it the second I scrolled by it and clicked on it not just the same day but the same minute. They said I could have a credit, but I dont need 151$ of parking, I want the overcharged part credited back to me. I purposely chose the cheapest parking plus found a coupon. They would not reply when I asked for a refund and were rude otherwise. I will upload supporting photos of this. I also have photos of reviews of this company of other people who have been scammed in a similar way. Thank you *******************************

  Business Response

  Date: 04/25/2023

  Hi ********,

  We are sorry for the inconvenience while booking with us. Please note that the rates shown in our website are the lowest rate available on that particular day based on availability of the parking facility. Also, the rates are updated as per the concerned lot's instruction and we show the breakdown of all charges before proceeding to final check out page. However, we see that this reservation has been cancelled as per your request and refunded back on your card which will take **** business days to reflect. If there is anything else we can help you with, please reach out to our support team at **************** Thank you.

  - Way Team

  Customer Answer

  Date: 04/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  total scam, no airport parking available told when arrived. reserved parking more than 2 weeks beforehand. poor communication. no notification that the parking is no longer available. Had to spend a lot of time finding another parking, could have arranged uber and avoid parking if known beforehand.I request the the business pay for the $224.44 ************* fee that I paid.

  Business Response

  Date: 04/27/2023

  Hi ****,

  We are extremely sorry to hear about your experience at our partner's parking facility. Please understand that Way is an online market place and we do not own or operate any of the facilities listed in our website physically. Though lot full issues are not so common, it usually happens when the lot fails to update us about the issue prior to the check-in or if an issue occurs like existing vehicles couldn't get moved out of the lot due to unexpected flight cancellations. As per the contract we have with the lots, we are liable to pay to them for each spot allocated to our customers. So we do question them in such situations considering the inconvenience caused to our customers and warn them to avoid such incidents in the future. However, we understand your inconvenience and we sincerely apologize for that. We see that your reservation has been refunded from our end but unfortunately, we cannot process anything more than what was paid to us as per our system. We will make sure that such incidents are not occurring again by working with our partner. As a gesture of goodwill, we would like to provide you with a discount code that can be used for your future reservations. Please reach out to our customer support team at *************** for further help. Thanks for your understanding and patience.

  - Way Team

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, April 3rd, 2023. I had a reservation booked, confirmation #OG126513722 at 12:30pm for my car to be left at the 150th *********** Parking Lot #3 at ********************************************************************** parking facility. This reservation cost me $80.21. Upon getting there, that address belongs to a ******* facility that was completely closed with no access to anyone. I asked around and went to different places around the area and no one knew what I was talking about. I kept calling the number that is on the way app that is supposed to be for the parking shuttle ************ which had an answering machine picking up which I left a message at a few times but no one called me back, till this day. I even called the customer service number ************ but they kept me on hold too long and I needed to hang up and make a decision about what to do with my car immediately. Long and behold I had to leave to *** and leave my car in one of the airports long term parking which I paid $203 for. I also almost missed my flight as you know one is supposed to be in the airport at least 2 hrs prior to your flight. I have emailed customer support several times back and forth and have been told the policy is getting a refund when you cancel 24hrs before the reservation. I understand that but I wouldnt have needed a refund if the place existed. There was no parking facility at that address.

  Business Response

  Date: 04/25/2023

  Hi ********,

  We are sorry to hear about your experience while using our service. Thanks for bringing this to our attention. We have tried to reach out to the lot to investigate upon this issue but unfortunately, we couldn't get through. Could you please share us with the receipt of the alternate *********** have ended up at? We will review it and get back to you. Thanks for your understanding and patience.

  - Way Team

  Customer Answer

  Date: 04/25/2023

   
  Complaint: 19939340
  
  I am rejecting this response because: there is no resolution indicated to rectify my request. I have attached the receipt I received from *** parking facility. This transaction was done by *********** directly out of my Ez-Pass account. 
  
  Sincerely,
  
  **********************************

  Business Response

  Date: 04/27/2023

  Hi ********,

  We have investigated upon your issue and found that there were no similar complaints from any other customers reported about this lot. So we are unable to take any action against the lot at this situation without valid evidence. Please  understand that Way is an online market place and we do not own or operate any of the facilities listed in our website physically. All information provided in our website are updated by the concerned lots itself. However, we consider all our customers as valuable and look into their issues seriously. We have already requested you for a call history to show that you have tried to reach out to us or the facility before your check-in time as we couldn't find a call record in our system though each and every calls are recorded even if it was missed. The other option to verify about this issue and to support your claim is to provide an evidence that shows you couldn't use the space on  the reserved date and time. That's why we requested you for an alternate receipt from the facility you have ended up parking at so that we can use it as a supporting evidence to the lot to request for a refund. Please note that we are also liable to pay to the lots for each spot allocated to our customers as per the contract we have with them. So if we couldn't verify the issue and refund you straight away, the lot will charge us for that space. Please help us with valid evidence as requested and we will review the issue and get back to you. Thanks for your understanding and cooperation.

  - Way Team

  Customer Answer

  Date: 04/28/2023

   
  Complaint: 19939340
  
  I am rejecting this response because: 

  I dont understand, does Way just allow any facility join them without validating their existence and credentials? I have attached all my documentation for further investigation. I was using both my phone and my husbands so I didnt remember I had used his to call customer service but as you can see I used both to call the parking facility plenty of times with no results. The last reply I got from your company said that the facility was unable to be reached as well by Way. 

  
  Sincerely,
  
  **********************************

• Initial Complaint

  Date:04/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 18 I reserved a parking space for seven days, through Way.com, confirmation #OG1226602277 beginning March 10 and I cancelled that space on March 8 by email and asked for a refund. Way.com said they would give me waybucks which I have no use for. Again I asked for my money back and I was told how to access these bucks the screen showed zero bucks so what do I do now?

  Business Response

  Date: 04/20/2023

  Hi ****,

  We are so sorry for your inconvenience during your cancellation process. Please understand that when a customer cancels a reservation online, it will be refunded as credits/ Waybucks to their Way account immediately for the convenience of using it for re-booking in case of change in reservation instead of waiting the normal refund period of **** business days to reflect it back on their card. It can be reversed anytime back on your card as per your request. However, we see that your transaction has been disputed. A little information about disputed transactions, your funds will be kept on hold by your bank and we won't have access to it until the dispute is dropped or the bank rules in either parties favor in a review period of ***** days. If you wish to work with us to resolve this issue at the earliest without waiting for the bank's review period, please reach out to our dispute department and they will be happy to assist you with the next steps for a refund. Once again, we apologize for any inconvenience this may have caused and thanks for your understanding and cooperation.

  - Way Team

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a parking with way.com on February 27th, 2023 and had it reserved for April 9th, 2023. When I arrived at my parking destination I was refused due to parking being full. I was not notified and had to scramble to find a parking as my flight was an hour away. This company ruined my vacation, I had to pay over 300% in fees booking another parking and transportation to airport. This is totally unacceptable and from what I read this has been happening to others as well. Somebody needs to do something about this company. Most flights are non refundable and can cause a nightmare for travelers like myself when parking was canceled without notice. I had to leave my car and in a non trusted parking lot for the duration of my trip and had that concern in my head throughout my trip. This company should be compensating for pain and suffering to say the least. Someone needs to do something about it.

  Business Response

  Date: 04/18/2023

  Hi *****,

  We are extremely sorry for the experience you had while using our service. Your reservation was cancelled due to a lot full issue by the lot due to unexpected flight cancellations and extended stay at the lot by vehicles which couldn't get moved to accommodate new ones. Unfortunately, we are updated with this information from the lot at the last minute. We are totally aware about the frustration and inconvenience this might have caused to you but please understand that we do not own or operate any of the facilities listed on our website physically. We always want to provide the best service for our customers but such mishaps spoils the opportunity to serve you in best terms. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. Please reach out to our customer support team at *************** for further assistance in this matter. Once again we apologize for any inconvenience this may have caused to you.  Thanks for your understanding.

  - Way Team

• Initial Complaint

  Date:04/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PLEASE STAY AWAY FROM THIS COMPANY!!!! I booked two weeks in advance. When I get to the hotel parking lot, I was advised by the front desk attendance that they are not accepting way.com because way.com has been negligent and did not pay them. This was less than 2 hours before my flight. I called and spoke to several people including a supervisor that never called me back as promised. Instead of rectifying the problem by paying the hotel, as suggested, the cancel my reservation without my authorization. Way.com takes customers' money illegal and cancels without authorization. DO NOT USE THIS COMPANY.

  Business Response

  Date: 04/13/2023

  Hi *******,

  We are extremely sorry for the experience you had while using our services. Thanks for bringing this to our attention. We have investigated upon this issue and found that there was a miscommunication between the lot and our concerned team who is handling payments. Unfortunately, we were not aware about such an incident going on and we have taken all the steps to rectify this issue as soon as possible. As it was a last minute intimation we never had an option other than cancelling your reservation and refunding you due to unavailability of nearby lots with similar facilities. However, we understand your frustration and inconvenience due to this issue and we always want to ensure the happiness of our customers in best possible terms. Once again, we apologize for the inconvenience caused to you and we will make sure that such incidents won't happen again in the future. As a gesture of goodwill, we would like to offer you a discount coupon that can be used multiple times on your future reservations with us which is WAY5. Thanks for your understanding and patience.

  Way Team

  Customer Answer

  Date: 04/14/2023

   
  Complaint: 19909921
  
  I am rejecting this response because: this business knew exactly what they were doing after they cancelled my reservation 30 minutes before my flight. I spent hours on the phone with them, they could have easily pay the parking lot instead they kept taking customers' money while not making payment to the hotel, according to the hotel themselves. They left me stranded, never notified me that they were negligent by not paying the hotel to use their parking lot. This seems very crookish to me. The only choice I had miss my flight which amount to thousands of dollars including hotel, car rental, etc or risk my car being towed. STAY AWAY FROM THIS COMPANY. 
  
  Sincerely,
  
  Ab Charle

  Business Response

  Date: 04/18/2023

  Hi *******,

  We understand your frustration and we apologize for the inconvenience caused. Please understand that we have a dedicated team for handling payments and they have a process to follow. It's not like paying immediately once intimated right away. There should be a communication confirming the same from the authority of the facility to our operations head. However, that was not happened and that's why it got delayed. Hope you can understand our positions in this matter and we will make sure to avoid such incidents in the future. Thanks for your feedback.

  - Way Team

  Customer Answer

  Date: 04/19/2023

   
  Complaint: 19909921
  
  I am rejecting this response because: they are now making excuses. Their behavior was reckless, unethical, and illegal. 
  
  Sincerely,
  
  Ab Charle

• Initial Complaint

  Date:04/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: March 29, 2023 Amount of the transaction: ****** Business purpose: Guarantee a functional parking lot to park my vehicle for a few days during my trip for a conference in *********** Nature of the dispute: I went to the parking lot they assigned me and when I get there, the doors are completely gated, the lot was empty and there was no attendant, so I had to drive long-term to park in ***, take the shuttles to the airport and as consequence, missing my flight to *********** for a conference where I was a speaker.Has the company done something to fix the issue: No, they claimed that they couldn't do anything because the cancellation should have been done before the check-in.

  Business Response

  Date: 04/10/2023

  Hi *****,

   

  We are sorry to hear about your experience at our partner's parking facility. Thanks for bringing this to our attention. Could you please share us with your confirmation number or email that you have used for the booking? We are unable to verify your reservation details at this moment without further information. Please note that Way is a third party online market place and we do not own or operate any of the facilities listed in our website physically. Please send us the alternate receipt of the other *********** have ended up with also so we can review it and get back to you. Once again, we apologize for any inconvenience this may have caused to you.

   

  - Way Team

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parked at way.com lot, **************. On returning, attendant had locked my keys in the car. He then bent the doorframe retrieving them. Way.com offers nothing.

  Business Response

  Date: 04/10/2023

  Hi ****,

   

  We are extremely sorry to hear about your experience at our partner's parking facility. Please understand that we are a third party online market place and we do not own or operate any of the facilities listed in our website physically. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. However, we always value our customers and look into their issues seriously. We will try our best to make it right for you within our limitations. If you had a damage to your vehicle please share us with the police incident report. We will review it and get back to you.

   

  - Way Team

• Initial Complaint

  Date:04/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reserved and prepaid for a parking spot only to arrive and be told there were no spots at lot. This cause me to have to find an alternate lot at the last minute (for more money) and almost miss my flight.

  Business Response

  Date: 04/10/2023

  Hi ****,

   

  We are extremely sorry for the experience you had at our partner's parking facility. Please understand that we are a third party online market place and we do not own or operate any of the facilities listed in our website physically. We understand your frustration and inconvenience however, we do not intend to create any inconvenience for our customers as we value each of them on first priority. This usually happens due to a miscommunication from the parking lot's end or last minute updates without prior notification from them. We always strive to deliver the best service for our customers but unfortunately, such mishaps rarely happens and we want to make it right for you within our limitations. Could you please share us with the final receipt of the other parking facility you have ended up with? This will help us to avoid such incidents in the future by keeping it in our records and to get an approval from the lot to initiate a full refund for you. Again, we apologize for all the inconvenience you had and thanks for your understanding and patience.

   

  - Way Team

  Customer Answer

  Date: 04/12/2023

   
  Complaint: 19887381
  
  I am rejecting this response because:
  
  

  1) I have both emailed the receipt and attached to this complaint.

  2) Regardless of what I ended up doing, you did not fulfill you service- the parking lot refused to accept my car.  Why do you or they need a copy of another receipt.

  3) How can you accept payment in full for a reservation and then claim no responsibility for fulfilling the service

  4) I expect of refund of the amount I needed to pay ($248.36) to get the service you were to pay.  Of course, if this goes to court I will expect much more.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/18/2023

  Hi ****,

  We are so sorry for the inconvenience caused to you due to the lot full issue. We are ready to refund you the amount that you paid us and as per our policy we need a valid alternate receipt to confirm the non usage of the lot as the facility couldn't pull up that information from their system. However, we see that the transaction has been disputed. Please note that once a transaction is been disputed, your funds will be held by your bank and we won't have any access to it until the dispute is dropped or the bank rules in favor to either party after ***** days review period. If you wish to work with us to resolve this issue without further delay, we would be happy to guide you through the next steps. Please let us know if you wish to work with us for a refund or to proceed with the bank review period so that our dispute team can get in touch with you with further information. Thank you.

  - Way Team

  Customer Answer

  Date: 04/18/2023

   
  Complaint: 19887381
  
  I am rejecting this response because I want to be reimbursed for what I had to spend to arrange last minute parking.   The whole point of prepaying parking is to avoid the aggravation and spend less money.  Way.com did the opposite.  And now the only thing they are offerings is to not charge me for their "service."  

  
  
  Sincerely,
  
  *********************