Complaints

This profile includes complaints for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Way.com

  Fremont, CA 94538-6544

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Way.com to book my parking reservation for 7/3/22 to 7/10/22 on July 1, 2022. I paid for the reservation, in full online, in the amount of $167.87. My confirmation # is: OG123993346. 
  
  Upon my arrival at 5:30am on July 3, 2022, the cashier stated that it was 4th of July weekend & there would be an additional charge of $32.69. I showed him my reservation confirmation & told him I prepaid in full. The website stated nothing about additional charges.  The cashier insisted that I needed to pay an additional amount, or cancel my reservation & go look elsewhere. I had less than two hours to catch my departing flight at this point. This cashier was deceptive and very unprofessional. I feel that I was a victim of a bait & switch by Way.com. I asked the people who were waiting for the shuttle outside the cashier trailer if they were also up charged, & they all angrily said YES.  I had no option but to pay the additional money or miss my flight. The first shuttle left without me & I had to wait an additional 25 minutes to get the next shuttle to the airport. I then had to run through the airport to try to make my flight on time, & arrived at my gate just the door was about to close. I barely made my flight, and was still unnecessarily at a loss of $32.69.  
  
  I reported this event to the Better Business Bureau on two previous occasions, & expect my $32.69 refunded back to my credit card by Way.com. I would hate to see this deception continue to happen to other unsuspecting customers. 
  Thank you in advance for your support and assistance. 
  
  

  Business Response

  Date: 10/10/2022

  Hi ******,

   

  We are extremely sorry for the experience you had with our partner's parking facility. Please understand that Way.com is only an online market place from where you can find parking but we do not operate any of the facilities listed in our website physically. All the information updated in our website under each facility is provided by the concerned parking lot itself. We see that the lot has mentioned an additional charge of $3 per day for large SUV's or trucks. Could you please confirm with the lot if they have charged you extra for the size of the vehicle? If not please provide us the receipt of the additional amount you have paid to the lot at [email protected]. We will review the issue and get back to you. Again, we apologize for any inconvenience this may have caused. Thanks for understanding.

   

  - Way Team

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation for self parking on way.com. It was changed to a valet parking only that I discovered this information on my way to the garage. The email sent to me via way.com claimed it was a self parking spot. I drive a Tesla and do not have a physical key. Also, ************** was much farther from the airport than the previous reservation that was changed less than 24 hours of commencement. The staff at way.com was not helpful and did not resolve my issues. They would not refund the fraudulent charge since its not what I paid for.

  Business Response

  Date: 10/07/2022

  Hi *****,

   

  We are extremely sorry for the experience you had with our airport parking service. Please understand that Way.com is only a third party online market place where you can find parking and we do not operate any of the facilities listed in our website physically. All the information listed in our website are directly by the concerned parking facility. We have moved your reservation to another lot due to the update from that facility on the last minute that they cannot accommodate anymore vehicles as per the slots given to us. This happens very rare when unexpected flight cancellations occur and they couldn't move the vehicles due to extended parking. We have moved you to the next available nearby lot with similar facilities to avoid getting stranded last minute without parking. However, we understand your frustration and inconvenience and we do apologize for the same as we couldn't provide you the exact same amenities as your originally booked lot due to unavailability. Please reply back to the email we send to you from customer support for further assistance regarding this issue. We always value our customers and look into their issues seriously. We will make sure that such incidents won't happen in the future. We hope you can understand our position in this matter and looking forward to you using our services again in the future for your travel needs without any hurdles. Thanks for your understanding and cooperation.

   

  - Way Team

  Customer Answer

  Date: 10/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked 2 week parking at ************** through Way.com on 08/30/2022 for $234.76 to cover from 08/30/2022-09/15/2022. My trip got extended one week, so I booked an additional week at ************** through Way.com for $90.59 for the week of 09/15/2022-09/22/2022. When I got to the ************** garage on 09/22/2022, they didn't accept the ** code that Way.com sent me. They said that didn't accept the 2nd booking from Way.com of $90.59 to contact them for a return and that because they didn't accept the $90.59 payment, that I need to pay ************** directly, the sum of $113.75, which got charged to my credit card. Once I got home, I contacted Way.com to get a refund for the $90.59, because the garage didn't accept it. Way.com, after two weeks has not refunded me and has stated that they only give refunds if the order is cancelled 24 hrs. prior to check in. I said told me that I never received the new ** code until 09/21/2022, 8 days after I booked the additional week, plus that fact that the garage didn't accept their payment of $90.59. So, I'm getting double charged. Plain and simple, Way.com is charging me for a service that they did not provide me. The confirmation number is: OGI24695193 It's truly amazing that they are so brazenly trying to steal money from me.

  Business Response

  Date: 10/06/2022

  Hi ******,

   

  We are extremely sorry for the inconvenience caused to you and we understand your frustration on this matter. We are ready to provide you a full refund of $90.59 however, we see that you have disputed the charges. Please understand that disputed charges will be kept in hold by your bank for a period of ***** days and we don't have the access to the funds until the dispute is dropped or the bank marks the dispute as won by any of the parties favor.If you wish to work with us in getting the dispute resolved at the earliest rather than waiting for ***** days period of time, please let us know by sending an email to [email protected] so we can help you with further steps for a refund. Again, we apologize for the delay and inconvenience caused. Thanks for understanding.

   

  - Way Team

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 13, I arranged with the parking app WAY to park my car at the ******************************************* *********************************************************************** for 22 days (Sept. ****) while my wife and I were in *****. At the time, the WAY website promised that the hotel provided 24-hour shuttle services to the airport. When we arrived on Sept. 7, we were told by the hotel clerk that the hotel had stopped offering 24-hour shuttle services the previous week and that we would have to wait three hours for the next shuttle (thus missing our flight). In addition, shuttle service would not be available on the hours of our Sept. 29 return (2 p.m.). Our only option was to drive to ****** and leave our car in long-term parking, and to get a refund from WAY. When we returned, I was upset to hear from WAY that I would have to deal with the hotel regarding a refund, since it was the hotel that changed its shuttle policy without notifying me. I don't understand this, since the charge on my credit card was to WAY, but I dutifully filed an inquiry with ******/Embassy Suites. I spent several days trying to work with ******, which ultimately (and unsurprisingly) told me that they could not help and that I needed to deal with WAY, since my reservation was with WAY. ****** parking was obviously more expensive, but my real frustration is that I am being charged $179.66 by WAY, for services that were not rendered, and that they apparently refuse to consider this their problem.

  Business Response

  Date: 10/06/2022

  Hi ****,

   

  We are sorry for the inconvenience caused to you due to our partner's shuttle service. Please understand that Way.com is only a third party online platform where you can find parking and other services but we do not operate any of the facilities listed in our website physically. Shuttle services are provided directly by the concerned lots to the customers which is complementary and is not charged to the customers from our end. Also, we always advise our customers to go through the information provided in our website/app about each lot before proceeding to check-out. This lot has clearly mentioned their shuttle time in our website as from 5 AM to 11 AM and 5 PM to 11 PM.  However, we value all our customers and look into their issues seriously.  Could you please provide the receipt of your parking at the airport to [email protected] so that we can review it and get back to you? We hope to hear from you soon.

   

  - Way Team

  Customer Answer

  Date: 10/07/2022

   
  Complaint: 18170094
  
  The response from WAY requests a copy of my ****** Airport parking receipt, which I have enclosed.  As I have said, I am NOT requesting reimbursement of the $276 I paid ******...just the $179.66 I paid to WAY for 22 days of parking at the *********************, given that I did NOT park there at all, for reasons I have explained several times.  I realize, as the response from WAY states, that the hotel "clearly mentioned their shuttle time in our website as from 5 AM to 11 AM and 5 PM to 11 PM."  This was NOT the policy when I made the reservation in July, however.  As the hotel desk clerk explained when I arrived to park my car, they had cut back their shuttle hours only the previous week.  In the future, I will certainly check before leaving the house, but if WAY's policy is not to provide refunds under any circumstances, I would still be stuck with paying double for parking.  Also, I have to say that I expected either WAY or the hotel to notify me when there was a change in the hotel shuttle policy.  I will be more cautious in the future.  Finally, I want to be clear that I have used WAY before and was quite happy with the service, as an alternative to airport parking.  I very much hope that this experience is an aberration.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/11/2022

  Hi ****,

   

  We have already initiated a refund back on your card and the same should be reflected in **** business days. We apologize again for the inconvenience and delay in getting it resolved. We look forward to you using our services again in the future without any hurdles. Thanks for your understanding.

   

  - Way Team

  Customer Answer

  Date: 10/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I arrived on a United Flight from ******************** to *** on 10/3/2022. The flight landed at 10:10. At approximately 10:15 I began to call the shuttle that comes as part of the Way parking service. After 11 calls, I gave up and called the help desk for Way. I placed 6 calls to the help desk, who informed me the garage was closed and the shuttle was not running. The shuttle is advertised as running from 5:30am-11:00pm, and the garages are listed as 24 hours. After no response, I ended up having to take an Uber from the airport, which cost me *****. When I arrived at the garage, it appeared to be locked with no attendant on duty. Once the attendant was located, they tried to tell me I had not called their phone for the shuttle, which I had proof of in my call log. I also called their phone while we were discussing the issue. Their phone rang. They refused to take accountability for the lack of response. I called WAY today, and they offered no solution to the problem, or apology.

  Business Response

  Date: 01/05/2023

  Hi ****,

   

  We are extremely sorry for the experience you had due to our partner's shuttle service. Please understand that we are only an online market place and we do not operate any of the facilities listed in our website physically. Shuttle services are offered as complementary by the lots directly to the customers and we are not charging anything from our end. However, we totally understand your frustration and we do look into our customers' issues seriously. Could you please send us the confirmation number and the Uber receipt to have an investigation on this matter? We will review it and get back to you. If you need further support, please reach out to us at [email protected]. Again, we apologize for any inconveniences this may have caused. Thanks for your understanding and patience.

   

  - Way Team

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used an app for a company called way.com to book parking for a Dallas ****** game on Oct 2,2022.I paid using a credit card and receive a confirmation for my parking. I also received 2 different sets of instructions on how to access the parking lot. On said I would receive a "Q" code which I could hold near the scanner to open the gate. The other set of instructions said I should show the attendant my confirmation number for access. I checked all my emails and never received a "Q" code. I went to the parking lot and there was no attendant. I tried shaking the gate and banging on it but never saw an attendant. I tried calling the number given on my confirmation email but connected to an answering machine that said the mailbox was full and then hung up on me. I finally had to go else where and pay considerably more . I call WAY.COM and was told I should have called on Sunday. This is nothing short of an internet SCAM and need your help to resolve it.

  Business Response

  Date: 10/04/2022

  Hi *******,

   

  We are extremely sorry for the inconvenience caused to you by our partner's parking facility. Please understand that Way is only a third-party booking agent who do not own or operate any of the facilities on our platform. However, we consider all our customers super important and look into their issues seriously. We have escalated this issue to our internal management team and they will investigating upon this.

  Could you please provide us with the confirmation number of your reservation and also the receipt of the other parking you have utilized? We will review the issue and get back to you at the earliest with a prompt solution to this matter. If you have any other concerns or queries, please reach out to our team at [email protected] and we will be happy to assist you. Once again we apologize for the inconvenience you have gone through and we will make sure that this won't happen again in the future.

   

  - Way Team

  Customer Answer

  Date: 10/14/2022

  The reservation number on my purchase was OGI25040081

  Business Response

  Date: 10/14/2022

  Hi *******,

   

  Thank you for getting back to us. We have reviewed your reservation OGI25040081 and found that it is not a parking lot that require a QR code/ bar code to check-in, instead they have clearly mentioned in your confirmation email to display the confirmation number on your dashboard in a piece of paper before leaving your vehicle in the lot. If you have received two sets of other instructions, could you please send that to us at [email protected] with your confirmation number and review as your subject line? We will look into it and get back to you. Hope to hear from you soon.

   

  - Way Team

  Customer Answer

  Date: 10/16/2022

   
  Complaint: 18158807
  
  I am rejecting this response because:

   

  I submitted the requested information via an email directly to the person handling the complaint.

   

  The reservation ID is ***********

   

  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 10/18/2022

  Hi *******,

   

  Thank you for letting us know that you are in touch with someone from our support team. If you need further assistance, you may please contact us any time on ************ or [email protected] and we will be happy to assist you.

   

  - Way Team

  Customer Answer

  Date: 10/22/2022

   
  Complaint: 18158807
  
  I am rejecting this response because: So far they have not done anything.  

  They did send a message 4 Oct in response to a negative review although this is probably only because I had started a complaint against them.They asked for my res# and I submitted it.  Now they are asking me to contact their help staff.

  If that had worked originally we would not be doing this right now.  I have sent them a message providing them a narrative of what happened as well as the reservation number and a copy of the receipt.  I am now waiting to hear from them.

   

  I will let you know if they reach out to correct this issue without going thru your office.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hat 401 ello,I made a reservation to park my car at Way.com that is located at *******************************************************************. I picked this parking garage because it is close to *** and advertised its shuttle service. When I arrived on September 16 there was a group of people waiting for the shuttle and the person who works at the garage couldn't tell us when the shuttle would arrive. On return to *** on September 20, I called the garage many times and the shuttle never picked me up. I waited two hours for the shuttle. When I sent a complaint to Way.com I was told the shuttle service is complimentary. They told me that means it isn't guaranteed. I told them they needed to look up the word for the correct definition. I found that explanation to be both inadequate and misleading. I had to pay for an Uber to the airport and a taxi on my return trip. I asked to be reimbursed for these unexpected expenses and was yelled at by the garage worker. She said I just didn't want to pay them and I told them I had already paid.

  Business Response

  Date: 09/29/2022

  Hi ****,

   

  First, we would like to apologize for any trouble you had with our partner's shuttle service. Please understand that shuttles services are complementary to all bookings and not charged to the customer. Please view your confirmation for more details regarding your booking and our policy. Again, we understand this may cause inconvenience and we apologize for any discrepancies this may cause. Please understand that Way cannot be held liable for non-operable, late, or third-party payments including Uber, Lyft or **** services processed during your travel.  
  Again, we're so sorry about your experience at this time. Could you please send the Uber receipt to [email protected] with the subject line "Review with Way"?We will look into it and get back to you after review.  Please keep in mind, Way is only the third-party booking agent, the facility locations provide the services and the shuttles directly.  Keep in mind, Way.com is only a marketplace and do not operate these locations directly. Our team is sincerely saddened to hear about the inconvenience this has caused. Looking forward to hear from you at the earliest.

   

  -Way Team

  Customer Answer

  Date: 10/02/2022

   
  Complaint: 18144390
  
  I am rejecting this response because:
  
  

  I am rejecting this response because the only reason I booked this parking garage was the advertisement for a shuttle service. I disagree with the definition of complimentary being not part of the advertised parking services. Complimentary has a clear definition and it is that it included, or offered service or item that it is included with price. 
  

  I want a refund of either the money I spent for an Uber and taxi or a full refund for the parking.

   

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/05/2022

  Hi ****,

   

  We totally understand your frustration and we have escalated this issue to our internal management team for investigation. We always strive to deliver the best customer service and we look into your concerns seriously. Could you please provide us the Uber receipt to [email protected] so we can review it and get back to you? Please understand that this is mandatory for us to move forward with any refund requests. Again, we apologize for the inconvenience and we will use your feedback to improve our services in the future. Hope to hear from you soon!

   

  -Way Team

• Initial Complaint

  Date:09/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had booked a parking spot through the way.com for my travels from *********, ****. Mind you, I got there at 4 am to check in because way.com ensured me that I could check in anytime. When I arrived at the Doubletree by ****** there was no one at the front desk to check me in. I tried contacting way.com customer service and received no answer. I waited 10+ minutes and was greeted by no one. I needed to get to the airport so I ended up having to drive to the airport and pay triple to park there.After the incident I contacted the way.com through there customer complaint email. I received an email stating my ticket was received. Then I received an automated email that did not solve my problems. The automated email then stated if I still had problems that I should reply to that email. I replied to the email and received the SAME automated email as a reply. So.. I decided to file a complaint here since clearly there are issues within their business, especially their customer service department. They claim they have a no refund cancelation policy, but if I was not able to get parked in a timely fashion, then how is that my fault?I would like a full refund of $63.60 credited to my card to make this right, as I was unable to park there.Order #OG124687051 Ticket Number #******

  Business Response

  Date: 09/26/2022

  Hi *****,

   

  Thank you for providing your feedback and concerns regarding your experience with our parking facility. We are really sorry for the experience you had with our partner's parking facility. It is very important for our team and our partners to follow all guidelines and focus on providing the best service possible. Our partners have the ability to contact our customers if there is an issue, or reach out to our team in advance to avoid these type of occurrences. Currently, as you understand Way.com is an online marketplace and does not operate any of these locations directly, if you would like for us to assist further regarding your concern, please reply back to the email from our team at [email protected] so we can assist you directly. Again, we apologize for the inconveniences.

   

  - Way Team
  
  

• Initial Complaint

  Date:09/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 1st, I placed an order for a subscription with Way.com for a carwash service named "Unlimited Monthly Charged Wash Package" for $***** a month. I realized the carwash selected was for the wrong location and instantly called them asking for it to be switched to a different location and told them that I only wanted to pay for one month and wanted it canceled after that. They assured me that both would be canceled and I would be rufunded for that charge and switched me to the right location under the plan "Unlimited Monthly Deluxe Wash Package" for $***** a month but that it would not be a reoccuring payment and it would only be one charge for the one month. However I was not refunded the $24 from the original plan and the next month I found charges for both plans on my account again. I called them up serveral times over the past months trying to get this resolved and refunded and they assured me over and over again that it was canceled and I would not be charged and that my refunds should arrive in the next **** days after each call. I've been on the phone with them countless times and every time I call them they claim that I'm still signed up and have never asked for a cancelation. I only used and wanted this service the month in June and they have been scamming charging me every month when I clearly ask for it to be canceled. There is no option in the app for it to be canceled either and I still see them there. All of the following charges I did not permit: June 1st $***** June 22nd ***** June 30th ***** June 30 ***** July 31st ***** July 31 ***** Aug 31 ***** Aug 31 ***** The order numbers are #OGI24335230 #OGI24335229 The main company's number that I've used is ************** but the person that I've talked to most times about this is ******** and his direct number is ************** I have no received any refunds and I'm scared they are going to try to charge me again. I really need to get this resolved. I've spent countless hours talking to them.

  Business Response

  Date: 09/26/2022

  Hi ****,

  We are sorry for the experience you had with our refund process and we understand your frustration. Thank you for taking the time to notify us about this issue and we will make sure getting this resolved as promptly as possible. Our concerned team will be in touch with you to get clarifications regarding ************* subscription within 24 hours. Thanks for your patience and understanding.

  - Way Team

   

  Customer Answer

  Date: 09/27/2022

   
  Complaint: 18123871
  
  I am rejecting this response because: ways.com has only emailed me about refunding the two charges for this month. However there has been a total of 8 charged that I did no authorize and asked for all subscriptions to be cancelled prior to all of these charges. They need to refund me for all of the charges. In the ways.com app it also still says that I will be charged again next month and I'm afraid they haven't actually cancelled the subscription. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/05/2022

  Hi ****,

   

  We would like to inform you that we see only 4 charges were made on the subscription and out of them two charges were refunded. We cannot offer a refund for the other two as you have reached out to us for cancellation on 8/14 which is after the start of your subscription. If you need further help regarding this please reach out to us directly on [email protected].

   

  - Way Team

  Customer Answer

  Date: 10/06/2022

   
  Complaint: 18123871
  
  I am rejecting this response because: There was a total of 10 charges with only 2 charges refunded. Here is a screenshot from my bank account to show it. At the bottom you can seethat 2 were credited back (the refunds) but there is still 8 debit charges that have been charged after my cancellation in June. In the app there is also all of the history so you should be able to see all of it. I have requested every month for this to be cancelled and it was long before auguest that I wanted it to be cancelled. There is a total of $215.96 that should still be refunded to me and I've been in contact with you guys a long time. You always claim to end the subscription but then resign me up for it again and change the name of your charges. I should not have to jump through so many hoops. 

  Here's all the order numbers it shows me in the app. 

  #OGI23597057

  #OGI23597462

  #OGI23966724

  #OGI23966725

  #OGI24335229

  #OGI24335230
  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/27/2022

  Hi ****,

   

  Could you please send us the screenshot of your bank statement at [email protected] that is showing 10 charges? We couldn't find the screenshot in BBB as you have mentioned (may be due to security reason). We will review it and get back to you.

   

  - Way Team

• Initial Complaint

  Date:09/23/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 08/22/2022 and 09/22/2022. I never asked for Roadside assistance and was charged without my permission.

  Business Response

  Date: 09/26/2022

  Hi ********,

   

  Thanks for updating our team regarding your experience, as we understand your frustration. We are sorry for any trouble regarding our services and thank you for bringing this to our attention. We see this transaction as cancelled and refunded already. If you would like to speak to a member of our team please email [email protected] so we can assist. We will use the feedback to improve and to ensure this doesnt happen again.
  

   

  -Way Team