Complaints

This profile includes complaints for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Way.com

  Fremont, CA 94538-6544

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my parking reservation on 9/5/2022 and received a cancellation confirmation stating I would receive a refund within **** days. I have not received a refund. Ive called the company several times and without resolution. The company emailed an alleged confirmation of a refund, but when I called my bank I was advised that no refund from Way.com has been initiated. I canceled my reservation due to some questionable practices and I believe this company is cheating customers. There was no reason for the charges to be made to my card since I never used their services.

  Business Response

  Date: 09/23/2022

  Hi *******,

   

  We apologize for the experience you had with our refund process.

  We see that you have made a double booking for the same parking lot and one of them was cancelled and refunded $36.79 as per your request (OGI24738251).

  Could you please clarify if you would like to refund the other reservation OGI24765998 as well?

  If you want a refund for the other reservation also, please reach out to us at [email protected] so that we can resolve it for you without further delay.

  Looking forward to hear from you soon.

   

  - Way Team

   

   

   

   

   

  Customer Answer

  Date: 09/25/2022

   
  Complaint: 18059891
  
  I am rejecting this response because: Yes I want I refund! I didnt use the service and my card shouldnt have been charged. 
  

  Ive called the company numerous times and was assured that the double booking was made in error and ALL money would be refunded. 

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 09/28/2022

  Hi *******,

   

  We have cancelled and refunded your other reservation OGI24765998 as well and refunded back on your card ending ****. It will be reflected back on your card within **** business days.

  If you need further assistance, please do not hesitate to contact us right away at [email protected] or ************.

   

  - way Team

  Customer Answer

  Date: 10/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked parking through way.com at *****************************. The description showed a free shuttle to the airport. However it didnt state that the shuttle didnt run on weekends. As a result I incurred $15 Uber fee one way and $25 Uber fee on my way back. I could have taken Uber to the airport instead of paying for parking. I tried to resolve this issue with way.com to get a partial reimbursement or a refund from Embassy suites for misleading description to no avail. Way.com is complicit with the parking provider that misleads customers. Again if I was told upfront that there was no shuttle I would have booked other parking with a shuttle or just took Uber to the airport and didnt pay for parking at all. I would like at least a partial refund. This is very frustrating to find out that you need to get a taxi last moment when your plane is about to depart.

  Business Response

  Date: 09/23/2022

  Hi Rosty,

   

  We are really sorry for the experience you had with our partner's shuttle service.

  Please understand that shuttle service is a complementary service offered by the parking facility directly to the customers and we do not charge anything from our end for shuttle service. Way.com is only a third party online market place and we do not operate any of the facilities listed in our website physically. We always advise our customers to go through the information provided by the lot in our website before proceeding to check-out.

  Also, please note that shuttle information about this facility was clearly mentioned in our website as shuttle service available from Monday to Friday from 5AM to 11AM and 5PM TO 11PM. A screenshot of our website has been attached for your perusal.

  However, as we value all our customers and look into their issues seriously, we will try our best to resolve this for you. Could you please share the **** receipt to [email protected]? We will review it and get back to you.

  Thanks for your understanding and cooperation.

   

  -Way Team

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used their app to purchase monthly car wash at a local business back in June 2022. It would not work. Reached out for a refund. No response. Contacted credit card company and filed a dispute. A week later heard from way.com stating if I withdrew my dispute they would issue a refund right away. Well it is now September 2022 and still no refund. I reached out many times with a response that they are looking into it

  Business Response

  Date: 09/23/2022

  Hi *****,

   

  We are extremely sorry for the trouble you had with our partner's car wash service and also the delay in getting this resolved to you.

  We apologize for the delay to initiate a refund due to technical issues. It has been resolved and we have already issued the refund back on your card. You can expect that to be reflected in **** business days.

  If you have any more concerns, please reach out to us on [email protected] and we will be happy to assist you.

   

  - Way Team

  Customer Answer

  Date: 09/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 10, 2020, I made a parking reservation for parking near ************ Airport for later that month. At the time I made the reservation, I understood that I could cancel for a full refund. Then the pandemic hit, my plans were cancelled, and I asked for a refund. On March 28, I was told that I could not get a refund, but I was given Way Bucks to use at any time in the future. I was not happy, but understood that with the shutdown, there was no money to be refunded. The case was [## ****** ##] for Reservation OGI16917331. I had paid $119.07 for the original reservation. On May 11, 2021, I reached out and asked if it was possible to receive a refund because travel had bounced back and I believed they could afford to refund my money. At first, I received an email saying that I would get a refund, but then they decided that too much time had passed and they could only honor the Way Bucks. Finally this month I needed to travel again and I attempted to use my credit. I found I could not sign into their website--it would not load. I tried on three different computers and with two different browsers and still I was unable to sign into the site. I called, I chatted, and I received one call back, but no one could help or make a reservation for me. All they suggested was that I download their app. Since I was not happy with the website, I had no desire to download their app and told them so. I ended up using another parking service and would like to simply have my refund and never deal with Way.com again.

  Business Response

  Date: 09/22/2022

  Hi ****,

   

  We are extremely sorry for the inconvenience and delay caused to you in resolving your issue with Way.com.

  Please understand that there is no option in our system to reverse the amount back on your card after a particular time period and it's been 3 years after your reservation so the reservation is showing in our system as cancelled and refunded.

  We can help you with the log in to access the Waybucks provided for your next reservation as it has no expiry.

  We will provide a new password for easy access to your account and you can change that later on after logging in to your account. We can see a credit worth $129 in your Way account that can be used any time as per your convenience.

  We have tried to contact you in your phone number to help you with log in provided but unfortunately, the call was left unanswered. We will also send you an email from [email protected] to reach out to you. Please reply back to that email for further assistance.

  Again, we apologize for the delay and inconvenience as we understand your frustration.

  We can assure you a quick resolution without further delay in this matter at the earliest.

  Thanks for understanding.

   

  -Way Team

  Customer Answer

  Date: 09/23/2022

   
  Complaint: 18060748
  
  I am rejecting this response because:

  I don't believe that offering to assist in signing into their website will be of any help.  I tried for three days with calls and chats and nothing worked.

  Just because their system shows that the issue has been resolved does not mean that it has been.  Yes, it's been a long time that they've had my money.  I was being patient because I know that the travel industry was hit hard by the pandemic shutdown.  It seems to me that someone from the company should be able to override "the system" and issue a check to clear my account.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/27/2022

  Hi ****,

  
  
  We apologize for the inconvenience caused to you but please understand that it is not possible to override our system at this moment.

  We have offered you all the possible ways to get this resolved already. Please note that we can assist you fully to log in to your account and access your funds to utilize your future reservation.

  We understand that you don't want to download our app or try logging into our website with our assistance. However, this is the only way we can help to resolve this issue as of now.

  If you need further help, please reach out to our team on ************.

   

  - Way Team

   

  Customer Answer

  Date: 10/06/2022

   
  Complaint: 18060748
  
  I am rejecting this response because: I have not been able to log into the way.com site after continuing to try. I do not know how they can assist me when phone calls and chat sessions have done nothing. I cannot understand how a "system" can override the need to satisfy a customer who was promised a refund at the time the reservation was made and never got it. The last person to call me from way.com said she could not give me a refund "even if I wanted to" and that seems to sum up the attitude I have been receiving from the company. No one WANTS to help.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/19/2022

  Hi ****,

   

  We see that you have made a new reservation using Waybucks for $82.1 from 11/21 to 11/29. The remaining amount of Waybucks can also be used anytime for another reservation in the future. Hope your issue is resolved now. If you need further assistance, please do not hesitate to contact us.

   

  - Way Team

  Customer Answer

  Date: 10/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was finally able to access my account on their website. I only wish that the rest of my Way Bucks could be refunded to the credit card that I was required to provide in order to complete my reservation.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello yesterday 18SEP2022 I was suppose to fly out of *** but due to problems with my passport I was not able to fly out and had to cancel my plans also I only used very little of my purchase for parking about 3 hours as should be stated in your records because I was scanned for my reservation by the attendant and I need to get a refund for the remaining of days that was not used please help. Way.com Response. Hi *****************?, Thank you for reaching out to Way.com! We are sorry for the inconvenience and regret to inform you that your refund cannot be approved at this time. As stated in our terms, all cancellation requests must be submitted prior to the check-in and we don't have a partial refund policy Thanks and best regards, The Fact of the matter is that this company should be able to refund some the money spent for parking that I am not using, a reputable company should be able to do this no questions asked, all they keep saying is cancellation happens before check in but what about for unplanned events like flight cancellation or I mean you pay for the service at full price in order to get you the ** code to park! I am never using this company ever again.

  Business Response

  Date: 09/21/2022

  Hi ****,

   

  We are really sorry for the inconvenience and we understand your issue and can assure you our team's priority is customer satisfaction as we take all feedback seriously. We noticed that you have reached out to our team after your original check-in time. Since it's passed our refund request period, we kindly have to request additional information from you so we can investigate your reservation with our partner's parking facility. This way we can verify your reservation with our partner and get your refund as promptly as possible.
  
  Could you please share any documents or receipts you have showing that you had to cancel the flight or had to postpone the trip? Even an email or messages to and from the airlines regarding the same would be fine. 
  
  We will be sure to reflect on this matter and be sure to resolve it promptly. Please feel free to contact us at your earliest convenience at [email protected] as we would like to make things right with you. 

  We apologize again for any inconvenience this may have caused.

   

  -Way Team

  
  

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an unlimited car wash monthly subscription service. I was only able to use the service a handful of times because the scanner to enter didnt work/wasnt open when listed/etc. Called to cancel subscription and was told it was processed. Months later i am STILL being charged and they refuse to refund any months despite the service not being used for months. Fraudulent. Tried to cancel a 2nd time and was hung up on. Impossible to cancel and they keep telling me someone will call you back to confirm the cancellation. No calls ever received while they continue to steal my money.

  Business Response

  Date: 09/20/2022

  Hi *******,

   

  We are really sorry for the experience you had with our ***************** Could you please provide us the email that you have used for ************* reservation or the confirmation number that starts with an OGI? We are unable to locate your reservation details in our system under the email you have provided. We will be awaiting your reply to move forward with the next steps to help you with resolving this issue at the earliest. If you want to provide us any additional information or would like to reach out directly for assistance, please sent us an email at [email protected]. Again, we apologize  for any delay and hope to hear from you soon.

   

  -Way Team

   

• Initial Complaint

  Date:09/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved and paid for a parking for JFK with Way.com in Jamaica JFK Discount Parking. By the picture on the web site it supposed to be a building pave and secure. However when I arrived it was nothing like that and was a lot with no much security. One of the amenities was self parking which is what I like as I dont want to leave my keys. Well there was not building and the lot seems not secure. Also as it was a small lot, you needed to leave the key which I did not wanted to. The person the other location where they park, telling me that the lot was almost full, I drove to that location almost two miles away and the lot was in worst conditions and un addition they were charging 7 extra dollars per day in cash (no credit car accepted) which I did not have in cash, as my car was a ****** rouge, I was not going to leave my car I that place so I got out and park o the long term parking. I tried to cancel the order, but the option was not available on the app. After I got to the airport, with a lot of stress as I was already late, I call way.com but they did not want to refund the money as the time of reservation has passed. I did not reserve in an very unsecured lot leaving my keys. I appreciate any thing you can do so I get refunded.Best regards,******

  Business Response

  Date: 09/19/2022

  Hi ******,

   

  Hi, Thank you for your review. we are sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. Please understand, our cancellation policy reads cancellation can be made for a full refund as long as requested is prior to the check-in date. Also, cancellations made in our mobile app will only be in Waybucks for future use. However, we can assure you that our team's priority is customer satisfaction as we take all feedback seriously. We will be sure to reflect on this matter and be sure to resolve it promptly. Please feel free to contact us at your earliest convenience at [email protected] as we would like to make things right with you. Thanks for taking the time to share this with us. We hope to hear from you soon! 

  
  

• Initial Complaint

  Date:09/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We dispute for the charge of $93.63; this represents the total that we had to pay for the Uber transportation to and from the airport, to and from the parking site. *** refuses to refund our money.The Way app promised free shuttle transportation to and from the airport. However, when we got to the hotel/parking site, the hotel informed us that 1. They havent had shuttles running since 2020, and 2. They have been telling Way to take this offer of free transportation off of their app for two years!As Way did not provide the service that it promised to provide, they are the guilty party in this situation. We entered into a contract with them for parking and shuttle service, and they didnt provide the shuttle. We are therefore disputing the charge that we had to incur (Uber, both ways, to and from the airport) because Way didnt provide the service that they promisedand the service that the hotel had been telling them to stop falsely advertising for two years!

  Business Response

  Date: 09/14/2022

  Hi *****,

  Thank you for reaching out to our team regarding your concerns.

  First, we would like to apologize for any trouble you had with our partner's shuttle service. Please understand that shuttles services are complementary to all bookings and not charged to the customer. Please view your confirmation for more details regarding your booking and our policy. Again, we understand this may cause inconvenience and we apologize for any discrepancies this may cause. Please understand that *** cannot be held liable for non-operable, late, or third-party payments including Uber, Lyft or **** services processed during your travel.  

  We would like to bring your notice that the shuttle information about this lot was already been updated on our website and customers can easily to that information before proceeding to check-out. We have attached a screenshot of the same for your perusal.
  
  

  - *** Team

  Customer Answer

  Date: 09/15/2022

   
  Complaint: 18025467
  
  I am rejecting this response because:

  
  

  As I explained to your ************* representative, *******, we did not make this reservation on your website; we made it on your app, which clearly promised a free shuttle to and from the airport.  When we went into the hotel lobby to get the shuttle, the hotel clerk immediately became angry on our behalf and stated that the hotel has been telling Way for two years to remove the shuttle offer from the app, as the hotel hasn't offered this shuttle since 2020.  Clearly, we aren't the first people whom this has happened to. 

  
  

  It doesn't matter if you are the contractor or sub-contractor.  You made a promise for a service that wasn't delivered, entered into a contract with me to provide that service, and took our money.  Please refund our money at your earliest convenience.  We do not want a credit on our account.  We want our money back.  If it's appropriate, you can recoup the money from your sub-contractor later on.  That's your business.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/21/2022

  Hi *****,

  Thank you for getting back to us with your concern.

  We totally understand your frustration in this issue but please note that the same information about shuttle service was also been updated in our app as well. If you just scroll down to see the parking facility's information provided, you will be able to find that the "shuttle services has been suspended" which is mentioned very clearly.

  As it is a disputed transaction, we don't have access to your funds until you drop the dispute and also we cannot assure you a refund at this point of time due to lack of evidence that supports your claim.

  The parking facility may or may not check our app or website to find this information and please understand that it is not a mandatory thing for them to have a check on this.

  Some customers may just book their reservation without checking the information provided and that might be the reason why the parking lot saying to stop false advertising without having a proper check on this. Unfortunately, Way cannot be held responsible for such incidents.

  We always try to stand by our customer's end if any unforeseen incidents happen from the lot's side or from our end.

  Here, we couldn't see any fault from our end at this point of time as we already provided all the necessary information in our website and the app which is visible to everyone.

  If you would like to add on any other information or would like to bring our attention to any other issues with the facility, please reach out to our team at [email protected] and we will be happy to assist you.

  Thanks for understanding.

   

  -Way Team

   

  Customer Answer

  Date: 09/26/2022

   
  Complaint: 18025467
  
  The app most certainly did not say that shuttle services have been suspended.  I was told by an extremely angry hotel desk clerk that the hotel has been telling you for two years to change the app to say exactly that.  Perhaps you just changed the app to reflect that information?  You are not being honest (or perhaps you are just mistaken) and I intend to pursue this claim until you issue a refund. My credit card company has released your funds as of August 30, so you are now free to refund my money.
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked with way.com for long term parking at *********** (Aardwolf airport parking lot) beginning 8/29/2022 ending 9/04/2022. I was charged ****** and an extra $6 a day for a "larger vehicle" which came to about $47. When I returned, I found my vehicle parked OUTSIDE of the gated parking area. The employee asked me why didn't I call first. I stated I did, that's why the shuttle picked me up. He began to look for the ticket stub for my car. I told him I seen it parked on the street, he claimed they parked it there because they knew I was coming. Yet he didn't know I was coming...The car was parked in front of a shady hotel. A dark street. So much glass underneath my car, I actually broke a bottle driving away. On the ticket stub which I still have, they wrote OUTSIDE on it, clearly to let them know I was parked Outside of the secure gated parking. The other passengers in the shuttle had their vehicles waiting INSIDE secure, gated area. I was charged EXTRA and they STILL parked my car on the street! I could've parked there for free MYSELF!! Car thefts, catalytic converter thefts, all the reasons I booked with this business for their secure gated parking lot. The customer service agent I have been speaking with has stopped responding. They said they would check with the office and get back to me within ***** hours. It has since been 5 days and still no response. I want a refund!! I shouldn't be charged almost$200 for them to park me on the street, on top of glass bottles at that!!

  Business Response

  Date: 09/15/2022

  Hi *******,
  
  
  Thanks for sharing your experience, as we understand your frustration. We are really sorry for any trouble regarding your experience at our partner's parking lot. Please understand that Way is an online market place to find parking and other services but we do not operate any of the facilities listed on our website directly. This issue has been escalated to our internal management team to investigate at this time. One of our dedicated team member will reach out to you by today with an update on this. Again. we apologize for the delay and the inconvenience this may have caused. If you have any additional information you would like to share please email our team at [email protected] so we can look further into this issue for you. Thank you for taking the time to bring this to our attention. 
  
  
  -Way Team

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to stay from 8/18/2022 to 8/24/2022 at Hampton Inn, ******, **. Order #OGI24469977. I showed up to park on the 18th and my flight was canceled. I went back to hotel within 1 - 2 hrs to get my car and I was told to email company and they would refund my money. I called the same day and was told there were no refunds, period. I was able to get a flight for the next day. I already paid to park, I should be able to use my time but NO, I was told once I picked up my car my agreement was over. So I had to find another place to park and pay a second time. If your going to keep my money, let me use the service then. I HAVE ALSO LOOKED OVER ALL DOCUMENTS I RECEIVED AND IT DOESN'T SAY ANYWHERE THAT THERE ARE NO REFUNDS

  Business Response

  Date: 09/14/2022

  Hi *****, 
  
  
  Thanks for sharing your experience, as we understand your frustration. Though our refund policy doesn't allow us to process any refunds after the check-in time, as a valuable customer we have already initiated a refund for you as this was an unexpected flight cancellation issue. If you need any additional help, please email our team at [email protected].
   
  -Way Team
  
  

  Customer Answer

  Date: 09/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************