Reviews

This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Way.com

  Fremont, CA 94538-6544

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

Review Details

• Review fromKenya S

  Date: 08/18/2023

  1 star

  Kenya S

  Date: 08/18/2023

  This company took money out of my account without authorization and signed me up for one of their programs and when I mentioned it they canceled the program but didnt put my money back on my account but on their way bucks Im upset because I didnt authorize the payment and they wont put money back on my account but they put it in their system to spend with them. This transaction is fraudulent and the sad part is I was pleased with their service but this I cant tolerate

  Way.com

  Date: 09/05/2023

  Hi *****,We are sorry to hear about your experience while using our service. We are unable to see any programs under the email ******************* Kindly provide us with more information regarding this issue at *************** so we can look into it further. As a valuable customer, we will try our best to resolve your issue at the earliest. We look forward to a hassle free business experience with you in the future. Thanks for your understanding and patience.- Way Team

• Review fromRocky O

  Date: 08/09/2023

  1 star

  Rocky O

  Date: 08/09/2023

  I booked a airport parking reservation with way.com in *******, ******* for the day. Cost was $9.99. Later in the day I learned that my flight may be canceled. I received a text from Way.com that my reservation was to expire in a few hours, so I extended for one more day. My flight was not cancelled and I was able to get to the parking lot before time expired on my original reservation. Way.com has refused to return my money for the extension that I never used. Terrible pilicy and company.

  Way.com

  Date: 09/05/2023

  Hi *****,We are extremely sorry to hear about your experience while using our service. Please understand that Way is an online market place and we do not own or operate any of the facilities listed on our website physically. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. We totally understand your situation caused due to an unexpected flight cancellation. We just wanted to let you know that when you extend a reservation, that space will be blocked for the specific days you've chosen and cannot be utilized for another business. So, due to any personal reason if a customer cancels a reservation after their check-in time, the facility will charge us for that space an also we need an approval from the lot for any refund requests to be initiated. However, we see that our customer success team has reached out to you and initiated a credit refund for your extended parking. You may use the credits anytime in the future against our services. We hope you can understand our position in this matter and we look forward to a hassle free experience in the future. Thank you.- Way Team

• Review fromDanette W

  Date: 08/09/2023

  1 star
  This FRAUD of a company deserves NO STARS. I am still in the process of requesting a full refund due to the POOR service. When I arrived at the Laurel ******* in *********, the workers the the booth were not helpful and said to park in any available stall. I paid for covered parking and parked on the 6th floor uncovered parking. In addition, we had to walk to the 5th floor to take the elevator-6th floor elevator was broken. When I returned from my trip, I called several times for the ***************** Finally, someone did answer my call and advised me to proceed to the courtesy shuttle area, which I did. I spoke to several families who were waiting ahead of us for the same shuttle. One family stated that the shuttle driver told her that is would be a ***** minute wait before a shuttle would be arriving. A driver in a black van finally came to pick me up. I noticed that he had a marijuana joint behind his ear. When he reached the garage, he went out of the van and started to smoke it. When I reached my car on the 6th floor in the stall, I noticed another car was randomly parked behind my car. I had to get an employee to move that car in order to get into my car. I have contacted Way.com and have been either on hold or the phone line which keeps ringing and ringing. People who run companies like this furiates me to no end!!!

• Review fromKendall E

  Date: 08/04/2023

  1 star
  This company deserves NO stars! I only gave them one because BBB requires a rating.Way.com is a third party vendor for airport parking that does not honor their orders.I purchased parking in a lot near ********************************* (***), and upon arrival, the lot said that Way.com had oversold the spots allotted to them. I then d to purchase parking through the lot.I called Way.com to cancel my order and I sat on hold for two plus hours on two different phone lines, and no one ever answered.Needless to say I'll be doing better research the next time I use a third party. I came here to leave a review, and found that Way.com has a D rating!!

• Review fromKevin W

  Date: 07/26/2023

  1 star
  Seems like a scam -- I wouldn't work with them. Said they could cancel but has not cancelled. Will have to call my credit card company. I called the hotel directly and they said they don't work with way.com. Easier just to call places directly.

• Review fromStephanie J

  Date: 07/26/2023

  1 star
  After arriving at the airport I reached out to the phone number listed in the email for the shuttle to my vehicle and did not receive a response after calling for over an hour. I also called and waited over 30 minutes for global parking customer service number with no answer. After an hour and a half I had to come out of pocket $20 for a Lyft.I chose the option to receive a call back and when I did the representative was unable to assist me, so I asked for a supervisor and they hung up on me.The reason that I made this reservation for parking is so that I would not have to pay for a rideshare service to take me to and from the airport. If I wanted to pay for a Lyft, there was no reason for me to pay for parking I simply could've left my vehicle at home and took a Lyft to the airport and back for less. I requested a partial refund for what I had to pay for a Lyft and was met with very poor customer services The representative I spoke with that hung up on me very rudely advised me that the shuttle is a free service. I was only charged for the parking, this is true however, a part of our arrangement was that I would have free shuttle service included which is why I made the booking with this provider out of all the many options available. Now I have not only had to pay for parking but also for transportation from the airport.The supervisor called me back and reiterated the mute point made by the first representative. Finally, and what I can assume was an attempt to get me off the phone they offered to reach out to the hotel, but let me know that they cannot refund me, even though I pay their company because they took the money I paid and paid the lot so I would have to seek reparation from the lot itself.After a week of waiting, I never heard from that supervisor again. Do yourself a favor. Use one stop parking or a reputable company because if you have an issue with the parking lot, global parking will not help you.

• Review fromCHRISTIAN B

  Date: 07/21/2023

  1 star
  I tried to find a parking lot at JFK on the web and Way.com kept coming up. They provided a quote of $159.35 and information to park at the assigned lot. When I got there, the lot said they had no record of me paying through Way.com so I had to pay the parking lot $171.71. When I got home I saw that Way.com had billed my credit card $161.71 plus $38.82, a total of $200.53. MUCH more than their quote.So I paid a total of $372.24! My credit card company has not been able to resolve it in my favor. I have emailed numerously two different Way account reps to no avail.DO NOT DO BUSINESS WITH THIS COMPANY, IT IS A FRAUD!

• Review fromLisa K

  Date: 07/12/2023

  1 star
  I purchased parking from this company for July 3-7 2023. When I showed up to use the parking, I was told they do not accept way.com, and that they have tried multiple times to get their parking removed from way.com so that other consumers did not make this same mistake. When I contacted the company for a refund I have had to do a run around and they are not refunding me the cost in which I paid for a service I did not receive. The person on customer service forwarded me to a supervisor, in which I then sat in silence with no one to speak to. They called back and hung up on me. I finally received an email back after almost 2 weeks, and have to PROVE that I paid for parking a second time. I have used this company before with no issues, but will never use them again after this,

• Review fromEmily B.

  Date: 07/12/2023

  1 star
  I strongly DO NOT recommend the company *******. We went with this company for parking in ***********. We prepaid for parking so we wouldn't have to worry about finding parking before our flight. Turns out this is NOT a parking company location. They set you up for parking by use different parking locations in the area. When we got to the location Way.com told us they were located, we learned that it was NOT Way.com, and the parking spots they had allocated for Way.com were full. We needed to call Way.com and find a different parking location. Seriously..... we prepaid so we could park and get to the airport, now we had no idea where we were supposed to go. And... the number that we had to call just had us on hold for a very long time. We ended up paying that current parking location so we could park at their lot. Of course, this was way more than what we already paid Way.com. So, we were now out more than twice the amount of money for parking. We started to wonder if this is a scam they have going on so you end up having to pay more to park at the current parking lot Way.com sent you to. We were SO frustrated by the disorganization of Way.com. We nearly missed our flight trying to figure out where we were going to park and how we were going to get to the airport. Much added stress that we didn't need. If I could give this company a zero, I would. Stay away from this company. We will NEVER use them again.

• Review fromMeg W

  Date: 07/08/2023

  1 star
  Way advertised there was free shuttle service were I paid for parking. Other places said no shuttle services available. As I was checking in at the hotel where I was leaving car I asked where do I grab the shuttle. She said they do not offer shuttle service and they have told Way to not write that they do. I did not park at that hotel and made other plans. My flight home was coming at a weird time. It took at least 10 robot responses and one semi robot response for them to send a tiny copy of the shuttle policy. I actually had to screen shot and blow up to read. I caution anyone who needs shuttle service to double check with the actual facility if they provide it. A better idea is just call the facility and book directly through the business or hotel. Highly disappointed with the robot responses and the lack of anyone not calling me after several request. Even though I never took possession of the parking and tried to call right away. They still refuse a refund.