Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently began receiving magazines at my address for a person who has never lived here and is unknown to me. Contacted *********************** to find that subscription was through subco. Other magazines are Bon Apptit, and Elle Decor. I tried contacting subco at their customer service phone number but no one answers and the message system is non functional. I filed a complaint with the *** and, per their instructions, have been taking the magazines to the local post office marked return to sender, person not at this address. Another magazine came yesterday. I am going to file a follow up complaint with the *** and want these magazines to not be sent here.

  

  Business Response

  Date: 04/17/2025

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by **** *******. We offer our sincere apologies to Mark  for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Mark  is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks.
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  We apologize for any inconvenience this has caused. We can assure you we have added the recipient's name to our internal Do Not Mail list to prevent any further orders from being processed. Unfortunately, there was a keystroke error at the time of order entry which created the order. 
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  
  Mark  can expect to receive a few more issues as the magazines are labelled a few months in advance.
  
  
  We hope Mark  will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  ************************************************************

  Customer Answer

  Date: 04/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the past year, magazines from multiple publications such as Vogue, Esquire, Travel and Leisure, etc. have been sent to my address without my consent nor knowledge of subscription to the magazines. It is a complete waste of paper as well as piles up in my mailbox even though I never signed up for this. What would be much appreciated is if these subscriptions were cancelled and my information were no longer sent out. I do not want to be subscribed to any more magazines unknowingly.

  

  Business Response

  Date: 04/17/2025

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by ******* *******. We offer our sincere apologies to Camille  for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Camille is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with *********************
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  
  Camille  can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  
  We hope Camille  will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

• Initial Complaint

  Date:04/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not order these magazine and demand to be removed from mailings and be placed on their do not call list.

  

  Business Response

  Date: 04/17/2025

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by *** *****. We offer our sincere apologies to Ken  for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Ken  is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with ********************.
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  
  Ken  can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  
  We hope Ken  will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

  Customer Answer

  Date: 04/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** *****
  
   
  

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Receiving *********** did not order it. Do not want to pay for a subscription I did not ask for. Any future attempts to get money from my personal accounts will be met with harshly for I did not ask for any magazine subscription.

  

  Business Response

  Date: 04/17/2025

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by ******* *****. We offer our sincere apologies to Ernesto for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Ernesto is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this was an offer from SafeLink Wireless
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  
  ******* can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  
  We hope Ernesto will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

• Initial Complaint

  Date:04/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed me up unknowingly for a magazine subscription worth $40 a month, and dont have a website for me to contact.

  

  Business Response

  Date: 04/17/2025

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by ****** **********. We offer our sincere apologies to Alexis  for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Alexis  is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with PinchMe.
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  
  Alexis  can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  
  We hope Alexis  will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

• Initial Complaint

  Date:04/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began receiving magazines at my home address which I did not subscribe to in April 2025. The name on the address label to whom each magazine is addressed is: ****** *****. The address shown is my home address. These magazines are delivered by ******* to my home address. There is no one named ****** ***** living at my address. I have never met anyone named ****** *****. No one named ****** ***** has ever been to my home or property.Please have ************************** cancel these ******************** and Leisure, subscription number #TAL ********** (only the digits are required)Harpers Bazaar, subscription number #HAR ********** (only the digits are required)

  

  Business Response

  Date: 04/16/2025

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by **** *****. We offer our sincere apologies to **** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Paul  is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Our records indicate that the magazine(s), were successfully cancelled on, 4/3/2025. (Confirmation No. #*******). Due to publisher labeling procedures you can expect to receive a few more issues of the magazine before the delivery discontinues.
  
  We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  
  We hope Paul   will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

  Customer Answer

  Date: 04/16/2025

  I reached Subco by phone on April 3 and a Representative agreed to cancel the subscription *********************** delivered to my address. Subco explained 2 more issues might be delivered after cancelation.  Since then one more unwanted issue of *********************** has been delivered.  Subco's response was rejected because their response says nothing about my written request to Subco, via my complaint to Better Business Bureau, to cancel Travel & Leisure magazine.  Subco must respond and say a cancelation has been issued for Travel & Leisure.  The first issue of Travel & Leisure got delivered the same day as the second issue of *********************** got delivered to my address.  That is why both magazines were requested to be canceled in my complaint to Better Business Bureau (BBB).  I am asking BBB to mask the digits in the magazine account numbers given in my complaint whenever ******************** publishes my complaint history because anyone that possesses those account numbers can login to the magazine and reveal my address.  The account numbers were meant to assist ********************** to cancel those two subscriptions without writing my address in the body of my complaint.

  

  Business Response

  Date: 04/17/2025

  Our records indicate that TRAVEL & LEISURE, *********************** magazine(s), were successfully cancelled on, 4/3/2025. (Confirmation No. #*******). Due to publisher labeling procedures you can expect to receive a few more issues of the magazine before the delivery discontinues.
  
  We apologize for any inconvenience this has caused. Unfortunately, there was a keystroke error at the time of order entry which created the order. 
  
  We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We **** **** will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  **************************************************************

  Customer Answer

  Date: 04/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:04/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 12, 2015, I received a *********** with my name on it. I didn't sign up to accept or to receive service. I called *********** customer service telephone number and an representative had informed me that a third party Subco ordered the magazine subscription without my consent. I only subscribed to ******* magazines in the past.

  

  Business Response

  Date: 04/16/2025

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by **** ****. We offer our sincere apologies to Jase  for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Jase  is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with *******
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  
  Jase can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  
  We hope Jase will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

• Initial Complaint

  Date:04/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did NOT subscribe to the magazine. I called the magazine and they said that they cannot cancel because SUBCO made the order for me. Ive never heard of SUBCO nor ever ordered this magazine. I called SUBCO to cancel and they did not pick up the call in order of me to cancel. This is a complete waste of time and resources for something I never wanted in the first place!!!!

  

  Business Response

  Date: 04/16/2025

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by **** ******. We offer our sincere apologies to Anvi for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Anvi  is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with PinchMe.
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  
  Anvi  can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  
  We hope Anvi  will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

• Initial Complaint

  Date:04/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving several magazines which I never ordered including *************** I believe these were from PinchMe and I do not want these shipped to me.

  

  Business Response

  Date: 04/14/2025

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by ********* *****. We offer our sincere apologies to Gabrielle  for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Gabrielle  is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with PinchMe
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  
  Gabrielle  can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  
  We hope ********* will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an unauthorized subscription for ************************ I was informed by the magazine publisher that the subscription was authorized by Subco. I want this subscription stooped immediately. And I would like to know what company actually authorized this subscritpion

  

  Business Response

  Date: 04/14/2025

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ***** *********. We offer our sincere apologies toBetty  for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  To ensure ***** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this was an offer from Cactus Media
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Our records indicate that your magazine(s), were successfully cancelled on, 4/8/2025. (Confirmation No. #*******). 
  
  ***** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Betty  will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************