Complaints
Customer Complaints Summary
- 341 total complaints in the last 3 years.
- 147 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/27/2025
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving ************** which I did not order. When I tried to cancel, was told the order was placed through SUBCO and they would need to get contacted for cancelation. The Subco website does not seem functional at the moment.Business Response
Date: 05/28/2025
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ***** ******. We offer our sincere apologies to ***** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Sarah is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with ***** ******.
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
***** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope ***** will contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11am PST.
Best **************************************************** Management
************
**************************************************************Customer Answer
Date: 05/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ******
Initial Complaint
Date:05/24/2025
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Scam/phishing for unsolicited magazine subscriptions that I NEVER authorized nor opted for. Today, May 24 I received an issue of Cosmopolitan in **** mail and customer service at ************ advised me this was a third party entry by SubCo. The customer service agent at ************ did cancel the subscription effective immediately. It is unknown what other fraudulent activity SubCo has committed to date. It is also unknown how the billing is being handled for fraudulent magazine subscriptionsBusiness Response
Date: 05/28/2025
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ******** ****. We offer our sincere apologies to Kathleen for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Kathleen is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this was an offer from *************
bPerx
E: ***********************
P: ************
W: *************
Our records indicate that your subscription, was successfully cancelled on, 5/26/2025. (Confirmation No. #*******).
Kathleen can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Kathleen will contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11am PST.
Best **************************************************** Management
************
**************************************************************Customer Answer
Date: 05/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I called ************************************** on Saturday, May 24 and that subscription was canceled.I called SubCo on Monday, May ******************************************************************************************************************************************* nor with my consent.
Complaint can be closed thank you so much for all assistance
Regards,
******** ****
Initial Complaint
Date:05/20/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a magazine order that I did not order.Business Response
Date: 05/22/2025
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ****** ******. We offer our sincere apologies to Joseph for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Joseph is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with Sweet Deals.
bPerx
E: ***********************
P: ************
W: *************
Our records indicate that your subscription, was successfully cancelled on, 5/20/2025. (Confirmation No. #*******).
****** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We **** ****** will contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11am PST.
Best **************************************************** Management
************
**************************************************************Initial Complaint
Date:05/10/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sending me magazines that I don't want. I want my subscriptions cancelled.Business Response
Date: 05/13/2025
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ***** ****. We offer our sincere apologies to Jenna for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Jenna is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
This was an offer from ***********
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Jenna can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Jenna will contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11am PST.
Best **************************************************** Management
************
**************************************************************Initial Complaint
Date:05/05/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im getting require magazine and I didnt order it. The magazine says its coming from this Subco company. I want to know why or what I did to get on a list.Business Response
Date: 05/12/2025
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ***** *********. We offer our sincere apologies to Devin for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Devin is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with *********************
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Devin can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Devin will contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
Best **************************************************** Management
************
**************************************************************Initial Complaint
Date:04/28/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want magazine subscription cancellationBusiness Response
Date: 05/01/2025
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ******* *******. We offer our sincere apologies to Darlena for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Darlena is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
bPerx
E: ***********************
P: ************
W: *************
This order was part of an offer with ***********.
Our records indicate that your subscription(s), were successfully cancelled on, 4/30/2025. (Confirmation No. #*******). Due to publisher labeling procedures you can expect to receive a few more issues of the magazine before the delivery discontinues.Here at Subco, we aim to achieve a high standard of superior customer service and your happiness is our number one priority.
We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Darlena will contact us directly should they have any additional concerns.
Best Regards,
Subco
************
**************************************************************Initial Complaint
Date:04/24/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did not order these magazine and demand to be removed from mailings and be placed on their do not call listBusiness Response
Date: 04/30/2025
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ******* ********. We offer our sincere apologies to Norayma for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure ******* is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe.
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Norayma can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Norayma will contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
Best **************************************************** Management
************
**************************************************************Initial Complaint
Date:04/16/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
You keep sending me ************** magazine. i do not want it. If you keep sending it I will file a complaint in court.Business Response
Date: 04/17/2025
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ******** *******. We offer our sincere apologies to ******** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Jonathan is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with JustFab.
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Jonathan can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Jonathan will contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
Best **************************************************** Management
************
**************************************************************Initial Complaint
Date:04/15/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
NEVER AGREED TO SUBSCRIPTIONBusiness Response
Date: 04/17/2025
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ****** Rothschid. We offer our sincere apologies to Steven for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Steven is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this was an offer from Shopper's Voice.
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Steven can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Steven will contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
Best **************************************************** Management
************
**************************************************************Initial Complaint
Date:04/15/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Recently began receiving magazines at my address for a person who has never lived here and is unknown to me. Contacted *********************** to find that subscription was through subco. Other magazines are Bon Apptit, and Elle Decor. I tried contacting subco at their customer service phone number but no one answers and the message system is non functional. I filed a complaint with the *** and, per their instructions, have been taking the magazines to the local post office marked return to sender, person not at this address. Another magazine came yesterday. I am going to file a follow up complaint with the *** and want these magazines to not be sent here.Business Response
Date: 04/17/2025
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by **** *******. We offer our sincere apologies to Mark for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Mark is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks.
bPerx
E: ***********************
P: ************
W: *************
We apologize for any inconvenience this has caused. We can assure you we have added the recipient's name to our internal Do Not Mail list to prevent any further orders from being processed. Unfortunately, there was a keystroke error at the time of order entry which created the order.
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Mark can expect to receive a few more issues as the magazines are labelled a few months in advance.
We hope Mark will contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
Best **************************************************** Management
************
************************************************************Customer Answer
Date: 04/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** *******
Subco is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.