Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received this cosmopolitan magazine and didn’t order I don’t appreciate this and want it cancelled and put on do not mail list. ****** *****

  

  Business Response

  Date: 06/23/2022

  Dear Better Business Bureau, 
  
  We are writing this response to Complaint Case #174***55, filed by Ms. ****** *****. We offer our sincere apologies for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution. 
  
  To ensure Ms. ***** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated. 
  
  Our records indicate Ms. ***** contacted our office on June 13, 2022 and requested to cancel the magazine. Upon receipt of this request, our office canceled the magazine. Cancellation Confirmation #25****9. Ms. ***** can expect to receive a few more issues as the magazines are labeled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again. 
  Our office also contacted and notified bPerx of Ms. *****'s complaint, they have ensured a full resolution as well and have taken the appropriate measures to prevent any promotions to Ms. ***** in the future.  
  We hope Ms. ***** finds satisfaction with this response and we welcome her to contact us directly should she have any additional questions or concerns. We are available Monday through Friday 7:00am to 4:00pm PST. 
  Best Regards, 
  Subco Customer Care Management
  ###-###-####
  
  

  Customer Answer

  Date: 06/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 174***55, and find that this resolution is satisfactory to me.

  This resolution is satisfactory 

  Thank you

• Initial Complaint

  Date:06/13/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started receiving magazines from ****, Motor *****, and Winespectator. I did not subscribe or give permission to any 3rd party carrier to subscribe to these magazines.

  

  Business Response

  Date: 06/21/2022

  Dear Better Business Bureau, 
  We are writing this response to Complaint Case ********* filed by Mr. ****** *****. We offer our sincere apologies for Mr. ***** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution. 
  To ensure Mr. ***** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated. 
  Our records indicate our office received a request to cancel the magazine. Upon receipt of this request, our office canc****d the magazine. Mr. ***** can expect to receive a few more issues as the magazines are lab****d a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again. 
  Our office also contacted and notified bPerx of Mr. *****’s complaint, they have ensured a full resolution as well and have taken the appropriate measures to prevent any promotions to Mr. ***** the future.  
  We hope Mr. ***** finds satisfaction with this response and we welcome him to contact us directly should he have any additional questions or concerns. We are available Monday through Friday 7:00am to 4:00pm PST. 
  Best Regards, 
  Subco Customer Care Management
  ************ x ****

• Initial Complaint

  Date:06/11/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to get a magazine called WINE SPECTATOR...I never ordered nor would I ever! I do not drink alcohol . I called the magazine they said call SUBCO...I HAVE CALLED SEVERAL TIMES TO NO AVAIL... I BETTER NOT GET CHARGED FOR THIS. MAGAZINE # 10 CAME TODAY.... I need help in resolving this SCAM. Take my name and any info and CEASE AND DESIST. Please help BBB and rectify this situation

  

  Business Response

  Date: 06/14/2022

  Dear Better Business Bureau, 
  We are writing this response to Complaint Case #******** filed by Ms. ***** J******* We offer our sincere apologies for Ms. J******* for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution. 
  To ensure Ms. J******* well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated. 
  Upon receipt of this complaint, our office cancelled the magazine, Cancellation Confirmation ********. Ms. J******* can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, perpetuity to ensure this does not occur again. 
  Our office also contacted and notified RewardBee of Ms. J*******’s complaint, they have ensured a full resolution as well and have taken the appropriate measures to prevent any promotions to Ms. J******* in the future.  
  We hope Ms. J******* finds satisfaction with this response and we welcome her to contact us directly should she have any additional questions or concerns. We are available Monday through Friday 7:00am to 4:00pm PST.
  Best Regards, 
  Subco Customer Care Management
  800-******** x 04**
  *******************

  Customer Answer

  Date: 06/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:06/10/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started receiving Essence Magazines through the mail something I didn't sign up for. I called Essence Magazine customer service on June 20, 2022 to cancel the subscription and ***** the phone rep told me they could only suspend the subscription from sending future magazines to my address, but I would have to call Subco a third party that signed me up for the magazines to cancel. I asked her how does that even make sense I am the person receiving the magazines in MY name, but I have to call a third party to cancel a subscription I NEVER signed up for that's in my name. I immediately thought this sounded like a scam of some sort. I called the number she provided for Subco and I could never talk to a phone rep it just kept advertising fake promotions. Once the advertising stopped it hung me up. I need essence magazine and Subco to be reported because this should be illegal to sign someone up for something then think that person will pay the bill! Not happening. I don't even like Essence magazine. I need this situation taken care of as soon as possible. ********* *****

  

  Business Response

  Date: 06/14/2022

  Dear Better Business Bureau,
  We are writing this letter in response to complaint #11***9808 filed by Mr. ********* *****. We extend our sincere apologies to Ms. ***** for any inconvenience or concern this magazine has caused. 
  
  As a magazine clearinghouse, Subco provides subscription processing to magazine publishers nationwide and offer Subscription Support to magazine recipients such as Ms. *****. Subco does not conduct any sales or solicitation efforts within our business practices. We do not initiate subscriptions for customers nor does our office handle any subscription billing.
  Our fulfillment records show Essence magazine was a Paid Special Offer Subscriptions submitted to Subco by an independent sales agency Magazine Readers Group located in Plantation Florida.  If Ms. ***** would like to obtain further details on the Special Offer subscriptions or qualifications, their Customer Service team is available by phone at ###-###-####.
  Upon receipt of this complaint our office has cancelled the magazine. Cancellation Confirmation Number #25**151. Due to publishers pre-labeling issues in advance Ms. ***** can expect a few more issues before delivery discontinues. 
  Subco has placed Ms. *****’s address information on our internal Do Not Process list, to ensure no future magazines are processed through our clearing house.
  Should Ms. ***** have any additional questions, we welcome her to contact us directly. We are available Monday thru Friday from 7:00am to 4:00pm PST.
  Best Regards,
  Customer Care Management
  ###-###-####
  *********@subco.com

  Customer Answer

  Date: 06/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 1***9808, stating this was a subscription made by a 3rd party in Florida therefore I take no responsibility for any future billing that may occur and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:06/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Received a Men's Journal magazine in June 2022 at an address I have not lived at in over 8 years. Upon further investigation, I found Subco had subscribed me to Men's Journal in April 2022 and is Billing me $19.95 for a recurring subscription. All of this was done WITHOUT my consent and NO prior contact or notification. I am now subscribed to Men's Journal for a recurring $19.95 subscription which I never even knew about. How is this even possible? Why does the BBB do nothing to shutdown this company for obvious and well documented Consumer FRAUD?! Look at the countless complaints for the same illegal actions. Subco is behaving Criminally and they should be prosecuted for their Fraudulent actions. They are profiting from my stolen personal information. I want monetary restitution. This is the same as criminal rings that steal credit card information and use it to make Fraudulent purchases, except it is more difficult to know what Subco is doing since they deliberately use old addresses which you've likely moved from and will never know. Subco is a Criminal company and the BBB should really do something. We all have a right to protect our personal information.

  

  Business Response

  Date: 06/23/2022

  Dear Better Business Bureau,
  
  We are writing this letter in response to complaint #1******* filed by Mr. ******* *********. We extend our sincere apologies for any inconvenience or concern this magazine has caused. 
  
  As a magazine clearinghouse, Subco provides subscription processing to magazine publishers nationwide and offers Subscription Support to magazine recipients such as Mr. *********. Subco does not conduct any sales or solicitation efforts within our business practices. We do not initiate subscriptions for customers nor does our office handle any subscription billing.
  
  Our fulfillment records show the magazines were Paid Special Offer Subscriptions submitted to Subco by an independent sales agency Magazine Readers Group located in Plantation Florida.  If Mr. ********* would like to obtain further details on the Special Offer subscriptions or qualifications, their Customer Service team is available by phone at ************.
  
  Upon receiept of this complaint our office has cancelled the magazine. Cancellation Confirmation Number #*******. Due to publishers pre-labeling issues in advance Mr. ********* can expect a few more issues before delivery discontinues. 
  
  Subco has placed Mr. ********* address information on our internal Do Not Process list – this list is maintained in perpetuity.
  
  Should Mr. ********* have any additional questions, we welcome him to contact us directly. We are available Monday thru Friday from 7:00am to 4:00pm PST.
  
  Best Regards,
  Customer Care Management
  ************ x ***8
  cont***************