Reviews

Review Details

• Review fromCHERIE L

  Date: 04/01/2024

  1 star

  CHERIE L

  Date: 04/01/2024

  This company is mailing magazines to my address. It's impossible to stop the pile of magazines until one of them finally told me that it is this company. It seems that another company paid them to harass me via the ***** The post office is of no help either.
  

  Subco

  Date: 04/02/2024

  Hello,
  
  
  Thank you for contacting Subco!
  
  
  Per your request, we have cancelled all magazines. You will not be charged for the magazine subscription. The magazine is not set to auto renew. Please accept our apology for the inconvenience this has caused you.
  
  Our records indicate these resulted from purchases made with **********************. 

• Review fromBrianna C

  Date: 03/21/2024

  1 star

  Brianna C

  Date: 03/21/2024

  I have been receiving magazines for months that I never subscribed to. I have no idea how they received my information nor how to cancel these subscriptions as there is no obvious way to do so.
  

  Subco

  Date: 03/26/2024

  Hello,
  
  As a magazine clearinghouse, Subco does not conduct any sales or solicitation efforts within our business practices. We provide subscription processing to magazine publishers nationwide and offer Subscription Support to magazine recipients such as yourself. We do not initiate subscriptions for customers nor does our office handle any subscription billing.
  
  This order was part of an offer with PinchME.com.  We will cancel these no-cost magazine subscriptions.
  
  
  If you would like to Opt-Out of magazines on future PinchME offers you will need to:
  
  
  1. Click the Change Selection button 
  
  
  2. Uncheck the box where it says "Yes, please opt me in!"
  
  Due to publisher labeling procedures you can expect to receive a few more issues of the magazine(s) before the delivery discontinues.
  
  

• Review fromKam M

  Date: 01/31/2024

  1 star

  Kam M

  Date: 01/31/2024

  Have no idea who they are but they keep sending subscriptions to me from a bunch of magazines that I find lewd indecent and downright gross. I have never ordered these magazines I never would because quite frankly they make me sick to my stomach.
  

  Subco

  Date: 02/02/2024

  Hello,
  
  
  
  Thank you for contacting Subco!
  
  
  
  As a magazine clearinghouse, Subco does not conduct any sales or solicitation efforts within our business practices. We provide subscription processing to magazine publishers nationwide and offer Subscription Support to magazine recipients such as yourself. We do not initiate subscriptions for customers nor does our office handle any subscription billing.
  
  
  
  ELLE, GENTLEMENS QUARTERLY-GQ, SOUTHERN LIVING magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
  
  
  
  *****
  
  E: *******************
  
  P: ************
  
  W: *************
  
  
  
   ELLE, GENTLEMENS QUARTERLY-GQ, SOUTHERN LIVING magazine(s) have been cancelled effective today, 02-02-2024 . We will notify ***** of this as well, so that they can take the appropriate steps to cancel this in their system and prevent this from happening. Due to publisher labeling procedures you can expect to receive a few more issues of the magazine(s) before the delivery discontinues.
  
  
  
  We welcome you to contact us should you have any additional questions or concerns. We are available Monday thru Friday from 7:00 am to 4:00 pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Review fromMurine J

  Date: 01/09/2024

  1 star

  Murine J

  Date: 01/09/2024

  I started receiving magazines also Essence when I called them they informed me it was for me 2nd-party called Subco. They canceled it as well & told me it was paid for by third-party called magazine Reader When I called that number, it was a Remote number saying they were in Virginia but I could hear roosters in the background. They wanted my address, phone, number and information. These magazine auto renew, unless you inform them ahead of time, and then you are billed. I believe its a promotional company for the actual magazines, which they should be held responsible for a bait and switch maneuver they basically give unsolicited customers a free offer, and then attempts to attain them as customers. My other thought, is they create an account for you giving them access and then if you ********** renew, you will enter your credit card information or debit card, giving them access to those details as they attained Initial access to the account they created under the address and name. BBB or *** should look into
  

  Subco

  Date: 02/08/2024

  Hello,
  
  Thank you for contacting Subco!
  
  We are happy to assist you with your request.
  
  To clarify, Subco is a magazine clearinghouse and fulfillment agency, we process various types of subscriptions to magazine publishers nationwide. The publisher will direct recipients like yourself to contact our office as we are responsible for providing subscribers services such as cancellation, change of address or general information. Our business practices do not include conducting sales, solicitations or subscription billing.
  
  
  To locate the subscription, we will need you to provide the recipient's full name, and complete mailing address as it appears on the mailing label.
  
  We were unable to locate an order using the information provided in this review.
  
  
  Once located, we can identify the type of subscription you are receiving and can ensure the cancellation.
  
  
  We look forward to hearing from you.

• Review fromJessica F

  Date: 01/08/2024

  1 star

  Jessica F

  Date: 01/08/2024

  I received a subscription from Esquire and Elle that I did not order. I do not want these magazines and do not want to be on a mailing list for them. I tried to cancel through the Esquire website and couldn't as the "order was placed through SUBCO". I sent all the order information I could see from the Esquire site to SUBCO including the order numbers, my subscription numbers, full name and mailing address, and after multiple inquires they insisted via email they could not locate my record. This seems like fraud and is unacceptable that they cannot even find, much less cancel, an order they facilitated.
  

  Subco

  Date: 01/18/2024

  Hello,
  
  I apologize for the inconvenience this may have caused. Upon checking with the publisher, our records reflected an old address of:
  
  Address:1999 *********************
  City:******
  State:**
  Zip:15061 
  
  Our records indicate these were sent as promotions from orders placed with PinchMe. 
  
  We have cancelled the unwanted magazines, the Winter 23 issue should be the last issue received.  
  
  We have also placed this information on our internal Do Not Mail List to prevent any future orders from being processed. 

• Review fromMary L

  Date: 12/30/2023

  1 star

  Mary L

  Date: 12/30/2023

  I too received a magazine that I did not order and was told that the subscription was placed through Subco. What kind of scam is this? I don't subscribe to any paper magazines and have no interest in the publication I was sent. I was told to contact Subco, but also that the last issue I would receive would be January/February ****, so I'm hoping that this will be the end of it. How is this even legal?
  

  Subco

  Date: 12/31/2023

  Hello,
  
  
  
  Thank you for contacting Subco!
  
  
  
  As a magazine clearinghouse, Subco does not conduct any sales or solicitation efforts within our business practices. We provide subscription processing to magazine publishers nationwide and offer Subscription Support to magazine recipients such as yourself. We do not initiate subscriptions for customers nor does our office handle any subscription billing.
  
  This order was part of an offer with PinchME.com.  We will cancel these no-cost magazine subscriptions.
  
  Due to publisher labeling procedures you can expect to receive a few more issues of the magazine(s) before the delivery discontinues.
  
  We welcome you to contact us should you have any additional questions or concerns. We are available Monday thru Friday from 7:00 am to 4:00 pm PST.

• Review fromKelly G

  Date: 11/28/2023

  1 star

  Kelly G

  Date: 11/28/2023

  I started receiving a subscription at my address that has someone elses name on it. I contacted *** who said Subco initiated this subscription. I think that this is fraud. Im wondering if theres a way this person who used my address can use the online bill somehow to get some other sort of compensation similar to identity theft. *** said that the subscription was suspended but I want my address removed from their database. I do not receive subscriptions and this should not be allowed to happen.
  

  Subco

  Date: 12/04/2023

  Hello,
  
  Our records indicate that the subscription to SOUTHERN LIVING magazine(s), were successfully cancelled on, 11/16/2023. (Confirmation No. #*******). Due to publisher labeling procedures you can expect to receive a few more issues of the magazine before the delivery discontinues.

  Please accept our apologies for the inconvenience this may have caused. Often times when an address is invalid, the **** system may default to an address that matches close as possible. 
  
  We have added the recipient's name and the mailing address to our internal Do Not Mail List, to prevent any future orders from being processed through our clearing house.
  
  Best Regards,
  
  Subco *************
  ************
  ************************************
  

• Review fromKristi W

  Date: 10/20/2023

  1 star

  Kristi W

  Date: 10/20/2023

  As seems to be the trend, I have been receiving a subscription to ******************** that I never ordered. I was advised that the subscription was initiated by SUBCO. Numerous attempts to call SUBCO during their listed business hours always gives me a recording that the business is closed. The hours listed in their recording are different than what is listed in their website.
  

  Subco

  Date: 10/24/2023

  Hello,
  
  Please accept our apologies for the inconvenience this may have caused. 
  
  Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  VANITY FAIR magazine(s) were being sent to you as Paid Special Offer subscriptions and was entered to Subco for processing by the independent sales agency named **************. They have sent you these magazine(s) hoping you would enjoy them and maybe subscribe to them after their promotional terms. Based on this subscription type, we can confirm theres no billing for this subscription and it will not automatically renew.
  
  
  Independent ************* **************
  Location: *******, ** 85027
  Customer Service Phone: ************
  
  
  Per your request, VANITY FAIR magazine(s) have been completely cancelled effective today, 10-24-2023 . (Confirmation No. #*******). Due to publisher labeling procedures you can expect to receive a few more issues of the magazine(s) before the delivery discontinues.
  
  We have added the recipient's name and the mailing address to our internal Do Not Mail List, to prevent any future orders from being processed through our clearing house.
  
  Here at Subco, we aim to achieve a high standard of superior customer service and your happiness is our number one priority. We have notified ************** of this request to guarantee you will be satisfied as it relates to this matter.
  
  For any additional questions please do not hesitate to contact us directly. We are available Monday thru Friday from 7:00 am to 4:00 pm **************** Time.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Review fromKlark C

  Date: 10/13/2023

  1 star

  Klark C

  Date: 10/13/2023

  Similar to other users, Ive been received unwanted magazines. Upon attempting to cancel via the publisher, I was informed this company/********* were the entity(ies) responsible for creating the subscription and I must contact them to cancel. There is no way to cancel online and the company(ies) do not answer their phone during their published business hours.
  

  Subco

  Date: 10/17/2023

  Hello,
  
  As a magazine clearinghouse, Subco does not conduct any sales or solicitation efforts within our business practices. We provide subscription processing to magazine publishers nationwide and offer Subscription Support to magazine recipients such as yourself. We do not initiate subscriptions for customers nor does our office handle any subscription billing.
  
  Our records indicate that your subscriptions were successfully cancelled on, 10/17/23 (Confirmation No. #*******). Due to publisher labeling procedures you can expect to receive a few more issues of the magazine before the delivery discontinues.
  
  Here at Subco, we aim to achieve a high standard of superior customer service and your happiness is our number one priority.
  
  For any additional questions please do not hesitate to contact us directly. We are available Monday thru Friday from 7:00 am to 4:00 pm **************** Time.
  
  Subco *************
  
  ************

  ************************************

• Review fromKaren P

  Date: 08/29/2023

  5 stars

  Karen P

  Date: 08/29/2023

  I contacted customer at Subco . My concern was issued in a timely. Profession , polite manner. Ariel was the customer representative.
  

  Subco

  Date: 10/10/2023

  Hello!
  
  
  That is great to hear. We really try our best to provide world-class customer service. Thank you for taking the time to provide us with your feedback.