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Average of 47 Customer Reviews
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Review fromKlark C
Date: 10/13/2023
1 starKlark C
Date: 10/13/2023
Similar to other users, Ive been received unwanted magazines. Upon attempting to cancel via the publisher, I was informed this company/********* were the entity(ies) responsible for creating the subscription and I must contact them to cancel. There is no way to cancel online and the company(ies) do not answer their phone during their published business hours.
Subco
Date: 10/17/2023
Hello,
As a magazine clearinghouse, Subco does not conduct any sales or solicitation efforts within our business practices. We provide subscription processing to magazine publishers nationwide and offer Subscription Support to magazine recipients such as yourself. We do not initiate subscriptions for customers nor does our office handle any subscription billing.
Our records indicate that your subscriptions were successfully cancelled on, 10/17/23 (Confirmation No. #*******). Due to publisher labeling procedures you can expect to receive a few more issues of the magazine before the delivery discontinues.
Here at Subco, we aim to achieve a high standard of superior customer service and your happiness is our number one priority.
For any additional questions please do not hesitate to contact us directly. We are available Monday thru Friday from 7:00 am to 4:00 pm **************** Time.
Subco *************
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Review fromKaren P
Date: 08/29/2023
5 starsKaren P
Date: 08/29/2023
I contacted customer at Subco .
My concern was issued in a timely.
Profession , polite manner.
Ariel was the customer representative.Subco
Date: 10/10/2023
Hello!
That is great to hear. We really try our best to provide world-class customer service. Thank you for taking the time to provide us with your feedback.Review fromTom K
Date: 08/28/2023
1 starTom K
Date: 08/28/2023
I have been spammed by Elle magazines that I never ever ordered (I'm a man and have no interest in female fashion magazine). When I finally decided to put a stop to it, Elle's website said that the order was placed by SUBCO and that I would need to contact them. How can this be legal? This is a borderline identity theft. They have no right to use my personal info to place an order under my name and to my address. I hope someone will organize a class action lawsuit.Subco
Date: 10/10/2023
As a magazine clearinghouse, Subco does not conduct any sales or solicitation efforts within our business practices. We provide subscription processing to magazine publishers nationwide and offer Subscription Support to magazine recipients such as yourself. We do not initiate subscriptions for customers nor does our office handle any subscription billing.
ELLE magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
*****
E: *******************
P: ************
W: *************
ELLE magazine(s) have been cancelled effective today, 10-10-2023 . We will notify ***** of this as well, so that they can take the appropriate steps to cancel this in their system and prevent this from happening. Due to publisher labeling procedures you can expect to receive a few more issues of the magazine(s) before the delivery discontinues.
We welcome you to contact us should you have any additional questions or concerns. We are available Monday thru Friday from 7:00 am to 4:00 pm PST.
Best Regards,
Subco *************
************
************************************Review fromSantos R
Date: 08/25/2023
1 starSantos R
Date: 08/25/2023
I have been receiving ESQUIRE magazines that I did not want, ordered, or purchased. I called ESQUIRE and I was told told to call 1-800-…-**** for cancellation. Which led me to this site and company SUBCO. This is embarrassing, shameful, scam, there are no words to describe this type of actions. Please stop sending me this worthless stuff and stop wasting our precious time.Subco
Date: 10/10/2023
As a magazine clearinghouse, Subco does not conduct any sales or solicitation efforts within our business practices. We provide subscription processing to magazine publishers nationwide and offer Subscription Support to magazine recipients such as yourself. We do not initiate subscriptions for customers nor does our office handle any subscription billing.
ESQUIRE magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
*****
E: *******************
P: ************
W: *************Per your request, we have cancelled ESQUIRE magazine. You will not be charged for the magazine subscription. The magazine is not set to auto renew. Please accept our apology for the inconvenience this has caused you.
Due to publisher pre-labeling, you may receive a few more copies before the delivery discontinues.
We have also added your name, email and mailing address to our internal Do Not Mail list to ensure this does not happen again.
We personally welcome you to contact us directly should you have any additional questions or concerns.
We are available Monday through Friday 7:00am to 4:00pm PST.
Best Regards,
Subco *************
************
************************************Review fromGeno H
Date: 08/07/2023
1 starGeno H
Date: 08/07/2023
Let me add one more to the " magazine I did not order" list. A magazine came to my address where I have lived for nearly 30 years. It was addressed to someone I do not know and who has never lived here. It was a weird name I could not even find in a Google search. I contacted the magazine and they refered me to Subco. I'm not wasting any more time after reading these reviews. I'm not paying for this magazine if I am billed because I did not order it. This is a shady way to do business.Subco
Date: 10/10/2023
We do apologize for the inconvenience this may have caused.
If you can provide the subscriber's name and the address these were mailed to, we can ensure this is notated and the delivery discontinues.
We personally welcome you to contact us directly should you have any further questions or concerns.
We are available Monday through Friday 7:00am to 4:00pm PST.
Best Regards,
Subco *************
************
************************************Review fromWS L
Date: 06/20/2023
1 starWS L
Date: 06/20/2023
Someone used my address but their name for Travel + Leisure magazine. This is fraudulent & frustrating. Should be minus stars.Subco
Date: 10/10/2023
We apologize for the inconvenience this may have caused.
If you would please provide the subscribers name and the mailing address, we can ensure the cancellation of the mistaken subscription.
We personally welcome you to contact us directly should you have any additional questions or concerns.
We are available Monday through Friday 7:00am to 4:00pm PST.
Best Regards,
Subco *************
************
************************************Review fromka L
Date: 03/21/2023
5 starska L
Date: 03/21/2023
I'd been trying to cancel a subscription to BHG for months my mother had. I contacted BHG and was told it they would cancel it in Sept 2022. Magazines kept coming. Finally in March 2023 was given the name of Subco to contact to see if the subscription had been through them.
Marlon Farris from Subco responded to my email and explained in detail that they were a magazine clearing house, do not initiate subscriptions or handle any billing and that the magazine was being sent as a Special Offer (for free) from another company hoping my mother would subscribe.
They were however able to cancel the subscription and also contacted the sales agency that the subscription was through to let them know the magazine was no longer wanted.
It was very frustrating to continue receiving the magazine when we thought it was cancelled in 2022. Marlon responded to my email promptly which was much appreciated.
I look forward to NOT seeing the magazine in my mailbox.Subco
Date: 10/10/2023
Hello!
That is great to hear. We really try our best to provide world-class customer service. Thank you for taking the time to provide us with your feedback.Best Regards,
Subco *************
************
************************************Review fromSandra W
Date: 03/20/2023
1 starSandra W
Date: 03/20/2023
I also received a magazine that I did not order. Luckily I was able to cancel the delivery from the magazines home base but I cannot reach Subco either to find out if I am going to be billed. I will keep trying but very frustrated!Subco
Date: 10/10/2023
We apologize for the inconvenience receiving this magazine may have caused.
As a magazine clearinghouse, Subco does not conduct any sales or solicitation efforts within our business practices. We provide subscription processing to magazine publishers nationwide and offer Subscription Support to magazine recipients such as yourself. We do not initiate subscriptions for customers nor does our office handle any subscription billing.
Esquire magazine(s) were being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.We show this was a promotion from SWISS COLONY.
*****
E: *******************
P: ************
W: *************As requested, we have cancelled the magazines. Please note publisher do pre-label in advance so you may receive a few more issues before the delivery discontinues.
Should you need further assistance, please contact us directly.
We are available Monday through Friday 7:00am to 4:00pm PST.
Best Regards,
Subco *************
************
************************************Review fromSt S
Date: 03/14/2023
1 starGot another ELLE magazine that I never ordered or wanted. Really, I’m a guy, I don’t care about that garbage. Tried to cancel this subscription on the ELLE website and was told I had to go to SUBCO because they ordered it for me. Don’t want it, don’t need it, ABSLOUTLEY WILL NOT PAY FOR IT. Only way to cancel this fraudulent subscription is to call or email. Not gonna sit on hold forever for something I did not order or want. Have no idea how they got my information. I don’t have any subscriptions nor do I use any social media. This is obviously a part of their business model from most of the reviews on BBB website. As others have said this is FRAUD! I have requested that they purge my name and address from their databases, and they are not permitted to sell rent or otherwise use any of my information for any purpose, business or otherwise, with or without compensation. Regardless of how this turns out I will be filing complaints with the Utah Division of Consumer protection, Federal Trade Commission, Bureau of Consumer Protection, and the California Department of Consumer Affairs. The BBB should consider this business a fraud as well and rate it as such for deceptive and fraudulent practices. As someone else said I must give it 1 star because that is the only way to get the review to go through. What a waste of my time having to work so hard to get rid of something I didn’t order or want. How many different ways can you say FRAUD! This is exactly how Identity Theft starts!Review fromPatricia M
Date: 01/26/2023
1 starPatricia M
Date: 01/26/2023
i selected 1 star only cause the review would not process without.....I've been billed since 2020 88.00 per year for BHG subscription that I NEVER authorized, I was receiving 2 BHG magazines one in my name and another in my duaghters name? 2 of the same magazines being sent to the same mailing address, REALLY?? THIS IS FRAUD! I would like to know how, when, where you got my information from including my bank card # WITHOUT my authorization.Subco
Date: 01/27/2023
Hello, first off we would like to apologize for the inconvenience receiving the magazine has caused.
To clarify, Subco is a magazine clearinghouse and fulfillment agency, we process various types of subscriptions to magazine publishers nationwide. The publisher will direct recipients like yourself to contact our office as we are responsible for providing subscribers services such as cancellation, change of address or general information. Our business practices do not include conducting sales, solicitations or subscription billing.
If you can give us a call or send us an email at your earliest convenience, we can clarify the type of subscription you are receiving and ensure the cancellation. We were unable to locate your subscription with the information provided.
We are available Monday-Friday from 7am-4pm PST. We can be reached at ***** ******** or *********@subco.com. Sincerely, Customer Care Management
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