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Business Profile

Wholesale Seeds

USA Garden Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Seeds.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These seeds shipped from overseas, which may be illegal. Their website lists a US address which is misleading. Also, it seems this is not what I ordered. The photos on their website are also misleading. See attached photo of what I really received.

  • Initial Complaint

    Date:03/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed 2 separate orders for seeds, about 2 weeks apart, but neither order came in. Reached out 3x via email (no phone number) to get an update but the business never responded.

  • Initial Complaint

    Date:02/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 19 feb 2023, for some yellow Petunia seeds. Total cost was $9.93 for tax and shipping and everything. After order was done I got an email showing this. then I got another email showing that they are charging me for (Expedited Shipping or Product Insurance) another $9.98 which I did not order or even ask for. I've been trying to email them and contact them everyday BUT they will not answer me so I can get that money back. I ordered standard shipping 3-5 days. Which was part of my $9.93. This is definitely one place I will never order from again. ALL I'M DOING IS TRYING TO GET BACK MY $9.98 THAT THEY STOLE FROM ME.

  • Initial Complaint

    Date:02/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/3/2023 I placed an order for seeds and paid $105.80 to; AN & Associates Co. Inc. also known as USA Garden Center, **** S ****** Avenue, Fresno, Fresno County, CA *****. I received tracking information from the company which is completely false. I have written the company with no response. I am hoping that the BBB can get resolution on this matter.

  • Initial Complaint

    Date:02/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order for Ornamental " Bunny Tail" grass seed 1/9/23. Received product 2/7/23. Order that arrived was 2 packets of Koi ( yes, fish food) food. Contacted this company: 1st complaint gave me a 24 hour response and to give them 1-2 days for review ( message actually came from another source other than USA Garden Center. )
    Then again 3 days later( and this e-mail went to a "sock" company.... reported them to PayPal and they requested until I wait until 3/1/23 and file complaint ( after I have basically waited one month for my " correct" original order.
    Seems a little "odd" that USA Garden Center fronts " sock" retailer.... suspicious

  • Initial Complaint

    Date:02/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered flower seeds from this company that’s supposed to be in California. Come to find out they aren’t in California. I emailed to ask for a refund and call. I have gotten no response for email and the phone number just has a busy signal. I still haven’t received what I ordered. The Tracking number they gave me says it can’t be verified.

  • Initial Complaint

    Date:02/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered shoes for 55 dollars a month ago and still waiting. Sent multiple emails with no response. Get a busy signal when call the customer service. Feeling scammed!

  • Initial Complaint

    Date:01/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 01/13/2022 for $15. I never received an order confirmation, so I reached out to the company via contact email. Never heard back. Finally, I received an email with a “tracking number” that was completely invalid. Now, it’s been a few weeks and there has been so signs of life from this fake business.

  • Initial Complaint

    Date:12/02/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Seeds November 11. December 3 still nothing and they have ignored multiple emails regarding this transaction.

  • Initial Complaint

    Date:08/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/17/2022 I placed an order for potato seeds in the amount of $9.45 to the company and it showed up on my bank statement as Comfygardenclogs. I have tried to reach them through email and they will not reply. I would like to get my money back on this purchase because I never received my order. I have read all of the complaints online and realize that I have been scammed.

USA Garden Center is NOT a BBB Accredited Business.

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