Complaints

This profile includes complaints for PSI Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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PSI Services LLC has 16 locations, listed below.

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• 

  PSI Services LLC

  611 N Brand Blvd #10 Glendale, CA 91203-3290

• 

  PSI Services Assessment Center Cherry Hill NJ

  950 Kings Hwy N Ste 301 Cherry Hill, NJ 08034-1518

• 

  PSI

  1616 S Kentucky St Ste C220 Bldg C Amarillo, TX 79102-2290

• 

  PSI Testing Center

  8000 Anderson Sq Austin, TX 78757-8401

• 

  PSI Services LLC

  910 Pierremont Rd STE 216 Shreveport, LA 71106-2056

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a test through PSI that is crucial to my job on February 1st 2023. I was suppose to get the results that day but they were having network issues and said they would email them to me before the end of the day. I never received an email. So I waited a few days and called PSI. I was then told they will mail them and I should receive them soon. I waited another week and did not receive anything. I called again and was told that they were sorry for the delay and they will over night the results and I should have them in no more than 2 days. I waited 5 days and received nothing. I called again and explained everything again to be told they are looking into it and they will follow up with an email. I waited another week and still nothing, so I called again, explained everything again, and this time after being on hold for 80 minutes, they said it has already been escalated and I need to stop calling. The person said I should get something by mail in 3-4 weeks. I told them I cannot do my job until I have them and I cant just not work. She said well there is nothing I can do. So here I am almost 4 weeks after taking my test, with no answers and no confidence in this company that I will receive my results. Each of these calls were escalated to supervisors. I just want my test results.

  Business Response

  Date: 03/02/2023

  PSI coordinated the concern with the relevant team. PSI will contact the testing candidate for feedback.

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Four months ago, I submitted my application to take the *********** Broker (CT) exam. I called weekly after confirmed delivery of my packet to check status. This went on for several weeks. Each time I was told my application was being processed, that they could not transfer me to processing, but would have someone call me back. I never got a call back, but was assured my application was in process. When my application packet was returned in December, there was a notation of a typo on the form, and a form that needed signature. I sent it back on or about December 19th. Again, I called weekly to check status, often asking for a supervisor. I was told each time that the supervisor was unavailable as they were in a "conference meeting," and they would call back. They never did. Last week I was advised that my application was all set - just awaiting state approval. Today, I got the packet back again, with a notation that they are missing two certificates of class completion that they had in the original packet (and never noted missing), and an incorrect phone number to call for assistance. They never returned my certificates when I sent them. As you have to send the originals, I now no longer have anything to send. It will cost me $75 to get additional certificates, and likely at least another 2 months before I can find out if they have processed my application or not. This business is disorganized, dishonest, and disreputable.

  Business Response

  Date: 03/09/2023

  PSI encourage the testing candidate to submit the complete documents that was listed on the Candidate Information Bulletin. Once submitted, the testing candidate *** reach out to *********************** for application assistance.

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19398140
  
  I am rejecting this response because: I have contacted the company numerous times. Once a week for several weeks with each submission. And they got a complete packet. They lost documents and returned an incomplete packet to me, costing me $75 to replace the certificates they did not return to me. Telling me to go through the same thing again is not sufficient. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 03/17/2023

  If application has been denied as incomplete, submitted documents will be shredded for security.
  

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled to take the ***** exam on 2-22-23 at the *** Exam center located at *********************************************************************************** at ****. When I arrived, the office was closed with no notice on the door. I contacted the company and was told the exam site was closed due to inclement weather (snowstorm with accumulation under 3 inches).Neither myself or several other test takers waiting outside the exam office were notified either by mail or by phone that the center was closed. I have rescheduled my exam. However, I think they should partially refund my fee ($200 ) for my lost time in preparing for the exam and driving to the site. I now have to prepare a second time (meaning reviewing the material on my days off). They make a point of stating that if you do not give them adequate notice that if you cannot attend your exam date, will you forfeit your fee. Well, I was there on-time, and they did not have the courtesy to notify me the office was closed. They should forfeit my fee.

  Business Response

  Date: 02/23/2023

  Testing Candidate has been scheduled for an exam with waived fees. Exams are not refundable.

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get confirmation about taking my next license test for HVAC (S-2 test) in CT. I have been approved since 2017 and have sent them 5 sets of paperwork to get approved in the last 4 years. When i call them to find out whats happened with the process it is extremely difficult to get someone to tell me whats happening. They have no notification process for us to see if its been approved or not. The last 3 times Ive sent in my paperwork they said all 3 of my cards were declined (not possible my credit cards are open and no transaction was made not even an attempt). They are requesting me to send in the paperwork again, which costs me 20$ for a duplicate green light letter and about 17$ for the certified mail to get there (the first time they said they never received my paperwork so i get a signature every time now). This now being the 5th time Im doing this, ** getting furious because ** going into debt with sending these letters out just for them to say my payments declined. This last time i was told everything was approved on 1/12/23 and i had to wait 10 days for processing. I waited heard nothing and called back on 1/24/23 to find out there is no processing period and that none of my info was in the system. Later i called back to find out they tried processing my card after i called on 1/24 and it was declined ( still dont believe that). I need help resolving this issue so i can better myself and take the next test to move up in my trade. The other issue is the green light letter only having 30 days on it before it expires. Why do we have to send a time sensitive letter across the country to be approved to take a test in CT?

  Business Response

  Date: 02/28/2023

  *** conducted an investigation with regards to the testing candidate's concern. Upon checking here, we've confirmed the the application didn't proceed as the credit card payment during the processing has been declined. We advised the testing candidate to re-submit the application. Testing Candidate's payment maybe made by company check, personal check, money order or cashiers check, made payable to PSI. Cash is NOT accepted

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took the ******** law test at the ****** location at 9am on Feb 8th, 2023. I should have received my test scores upon completion. I was told they had computer problems and if they could they would email them that day, if I hadn't heard in 24 hours, call the 800 number. The next day I called the 800 number. Was told she would escalate the situation. That it would take 5-7 business days. I called again on the 15th and was told the other person escalated it to the wrong department. This person was going to send it to the right one, but again 5-7 business days. I called again today. Still no results. It will be 2 weeks tomorrow since I took the test and nothing. There should be a better company handling tests when it is for people's livelihood.

  Business Response

  Date: 02/24/2023

  PSI coordinated the testing candidate's concern to the relevant team. *** will reached out to the testing candidate once the score report has been sent.

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 6, 2023, I scheduled my life, health, and accident insurance licensing exam (series 103) with PSI. The test, which costs $53, was paid and scheduled for February 13th at 12 PM. I arrived early and waited with the test site administrator for over an hour while she repeatedly attempted to log me in to the test. I was eventually sent home and told that I would be able to reschedule the following day, as technical problems could apparently not be fixed on that day. It has been over seven days and I still have not been permitted to take the test that I already paid for. I have contacted customer ********************** 3 times and am consistently treated as though this situation is some how my fault. I have lost faith that my dispute will be handled in a professional and timely manner, and feel that others considering a career in insurance should be aware of PSIs incompetence regarding whether or not the paid-for exam will ever actually be administered, and whether their computer software is even capable of delivering the promises made to customers. My goal in filing this complaint is only to be allowed to take the test that I already paid for. Thank you for your time and consideration.

  Business Response

  Date: 02/23/2023

  PSI contacted and assisted the testing candidate with the scheduling.

• Initial Complaint

  Date:02/19/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint but it was never posted . HOW can a business like PSI be in business this long with thousands of similar complaints about SIMILAR ISSUES ??is it because the ******************* does not research a company before hiring ? What they do is FRAUD in every sense of the word . I am baffled beyond belief that so many of us have been abused by this company . Does anyone know how to start a class action lawsuit against them ? 4 hours on the phone with tech support , 4 separate ticket numbers , multiple proctors who have zero clue about standardizing their clients when it comes to communicating and trying to sanitize the test area . Here I sit still not having taken the PAID FOR exam and NO ONE from that company is competent to tell me if I have to pay again (this would be when the lawyer part comes in ) . 3 to 5 business day to maybe get an answer for a simple question . No supervisors , no one supposedly in charge , no anything ??????? Its disgusting in every sense of the word . The tech/s who I spoke to all had different solutions which none worked . And a tech is the one who will TRY to get me an answer? He tells me if you call customer support they will tell you to call the techs on SIMPLE yes or no answer . So now the insurance company who hired me is not going to wait forever ALL because of PSI ?????????????????Frustrated is an understatement and I feel so bad for ALL the other folks who have had the SAME problem . Someone please advise as to what we should do ? I blame the State just as much as this fraudulent company called PSI

  Business Response

  Date: 02/24/2023

  Testing Candidate has been assisted with the scheduling. 

  Customer Answer

  Date: 02/24/2023

   
  Better Business Bureau:

  First and foremost I want to thank you very much . The account manager reached out to me not because it was going to take care of the issue but rather she said was very annoyed at the fact she was only made aware of it because the BBB had reached out to the company . So I would have been another screwed customer if it wasnt for your help . Thank you very much for your assistance .
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************

• Initial Complaint

  Date:02/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PSI had their servers down today and I was not able to take the final of 3 tests to get my license and work to pay my bills. After being on hold 35 min it took another 15 min to get the test rescheduled. The only opening was two weeks out on March 1, 2023 which is unacceptable. I need PSI to add testing dates or do what is necessary to get me in this week in ********* ** at their **************** site due to a server problem they created.

  Business Response

  Date: 02/19/2023

  PSI appreciated the testing candidate's feedback. PSI coordinated the concern to the relevant team for further assistance.

• Initial Complaint

  Date:02/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took in exam in November 2022 and, after submitting online in the local testing center, the ******* explained that they could not issue my score as there was a system error. He gave me a ticket number as well as a phone number to call the following business day. No one followed up on my ticket number and I soon discovered that the phone number given was no longer in service. After two weeks of searching for an answer, I was forced to register and pay another exam fee, having not learned if I had passed the aforementioned test. Unfortunately, the day of the new exam (now in December), I tested positive for Covid and was unable to take the test that day. PSI's customer ********************** assured me that I could reschedule without paying a penalty. Again, no one got back to me despite two escalations and I was forced, AGAIN, to pay another exam fee to re-register. I have since passed the exam but have never found a resolution to either of the previously stated issues. I've reached out by phone and email to two VP's of Customer Experience as well as a Manager of Customer Support. No one has ever gotten back to me. Each time I've called the ***** Customer Support line (12+ times), I have been told the same thing - "we will escalate your ticket and you will hear back in 3 to 5 business days. This company does not care about serving customers and I will do everything to avoid them in the future.

  Business Response

  Date: 02/22/2023

  *** reached out to the testing candidate to assist further with the concern.

  Customer Answer

  Date: 03/01/2023

   
  Complaint: 19429256
  
  I am rejecting this response because:
  

  There was no resolution presented. Someone merely reached out but did not discuss any options or solutions. Its now been 1 week since my response. Their take on customer ********************** is irresponsible.

  Sincerely,
  
  *******************************

  Business Response

  Date: 03/09/2023

  PSI is currently conducting an investigation with regards to the concern. Rest assured that PSI will contact the testing candidate for updates.

• Initial Complaint

  Date:02/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to the ******* location ******************************** to take my *********** broker exam. The site administrators said something was wrong with their system so my photo would not upload. The one on the right said to the one on the left its doin it again. They told me to wait 30 more minutes and gave me a piece of paper with a number on it and told me to call the number in 24hrs to reschedule my exam. I did and the customer care person said call in 24 more hours. I did and the next one said call on Wednesday. I did and this one tried to make me pay for their system crashing by charging me again for the test. I then asked to speak to someone who could get me my money back. I waited 49 minutes and left a voicemail. I called back and the scheduler was very rude after reading the notes. She got upset when I returned her energy. She told me they hadnt heard anything and she doesnt know anything about the *** processes which she should because thats literally her job. These people wont give me my money back They wont reschedule my exam Want to charge me an extra $58 for their system crashing Are not competent in their employment roles Are not customer ********************** oriented or professional Have access to my SSN and other security sensitive information about me Given their business practices Im afraid they might take action against me in unscrupulous ways.

  Business Response

  Date: 02/22/2023

  PSI is currently conducting an investigation with regards to the testing candidate's concern. PSI will reach out to the testing candidate for the result of the investigation.

  Customer Answer

  Date: 02/22/2023

   
  Complaint: 19429013
  
  I am rejecting this response because:

  There need to be a time sensitive actionable response. Ive been bamboozled with the investigation speech and 24 hour turn around time since the 8th. Its now the 22nd. Please include a date and time where I can call that number and reschedule my test at no cost to me (refer to complaint) and this case will be satisfactory. Thanks in advance. 

  Best, 
  
  *****************************

  Business Response

  Date: 03/02/2023

  *** has contacted and assisted the testing candidate with regards to the rescheduling concern. A voucher has been provided for reschedule. The concern has been resolved.