Complaints

This profile includes complaints for PSI Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PSI Services LLC

  611 N Brand Blvd #10 Glendale, CA 91203-3290

• 

  PSI Examination Services

  3525 Quakerbridge Rd Ste 1000 Hamilton, NJ 08619-1266

• 

  PSI Testing Center

  1801 Art Museum Dr , Bldg 3500, Suite 101 Jacksonville, FL 32207

• 

  PSI Services LLC

  1000 Circle 75 Pkwy SE STE 710 Atlanta, GA 30339-6052

• 

  PSI Services LLC

  910 Pierremont Rd STE 216 Shreveport, LA 71106-2056

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Referigeration/AC Technology book from PSI on 9/6/22, it was on back order. I tried to cancel the order since it was on backorder & had not been shipped yet. I was told that I could not cancel the order & that when I received it, I could send it back. I received the book a month after I ordered it & when I tried to send it back, I was told that the 30 days had already passed & I could not return. I then tracked my order on UPS & it said that it was delivered on 9/14. I then called UPS & they did confirm that it was delivered to the wrong address. After I found out that they had delivered my book to the wrong address, I sent another email letting them know this & asked again if I could return the book since it was clearly not my fault. I have not heard anything back form************ who is the person that I have been emailing. I have asked to speak with a manager or someone higher & get no response to this. My book that I ordered was called Refrigeration/AC technology & cost $187.00. I have also asked that ***** call me directly so that I may speak in person with her & she has yet to call me.
  

  Business Response

  Date: 01/13/2023

  Business Response /* (1000, 5, 2022/11/17) */
  PSI coordinated the concern to the relevant team. We will contact the candidate for an update.
  
  
  Consumer Response /* (3000, 7, 2022/11/29) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have yet to hear from PSI since submitting this complaint. The person that you deal with when you have to return a book is very rude & does listen to what you are trying to tell them. They will not call you back when you ask for a phone call so that you can speak with them. When I asked to speak to someone in a position higher up, they will not tell you who that is or let you speak to them. they will not even send a message asking that person to contact you, whether it be a phone call or a email.
  
  
  Business Response /* (4000, 9, 2022/12/08) */
  The book was delivered to the customer by UPS on September 14th. At no point was this book on backorder with the publisher. The customer originally tried to return the book after 30 days stating that the book arrived late because it was on backorder. If the customer can provide a UPS case number for the investigation, he states they completed, then PSI can pass that along to the relevant team.
  
  
  Consumer Response /* (4200, 11, 2022/12/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  When I spoke with UPS they stated to me that the company has to call them & start a case with them since they are they sender that can not do this, I sent PSI an email with this information & asked them to call UPS to confirm that UPS did in fact deliver the book to the wrong address. PSI never got back to me regarding this.
  
  
  Business Response /* (4000, 13, 2022/12/22) */
  PSI highly suggest the customer to contact the courier. PSI already coordinated the concern to the courier partner; they have asked for the case number at this point.

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/27/2022, I was scheduled to take my GA Real Estate Salesperson exam. I showed up to the Macon location, promptly 30 minutes before my exam (scheduled for 5pm) and was turned away because my SSN was off by one #. One lady said she would not/could not allow me to test and another said "You don't want to test, trust me, it'll take months to fix." I was told to call PSI, so I did. Spoke with someone who told me I COULD take the test and that it would be an easy problem to fix the following day. She did not understand why the other PSI associate said I couldn't take the test. She then saw my real estate school made the mistake. After calling ******, they started the process to fix the problem and had it fixed 10/28/2022. I went back into the testing facility and the lady told me, "If it's a mistake that you made, they may make you pay to reschedule. If it's a mistake on someone else's end, you shouldn't have to pay for the exam." She turned me away again, but gave me relief I wouldn't have to pay.
  
  Now it's the next day (10/28/2022), PSI received my updated information with the correct SSN, created a new account, and made me pay for exam fee. Within these 2 days, several PSI employees gave me different information and this is not right. Who else are they turning away, for mistakes out of their own control, and making them spend MORE money to reschedule?? Unacceptable and completely wrong. They simply kept telling me you have to pay. I need to take this state exam, but the right thing to do is refund/credit the additional $119.
  

  Business Response

  Date: 11/16/2022

  Business Response /* (1000, 5, 2022/11/14) */
  Testing candidate has been assisted and completed exam.
  
  
  Consumer Response /* (2000, 7, 2022/11/15) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  PSI refunded me for the $119 after I registered and completed the 2nd test after my SSN was fixed.

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took the*** *********************** Exam, upon completion I was provided my score sheet. I then compiled by docs to include ****** and ********** Letter and to send to **************** points to be added via fax number *****************************. My understanding how can you loose a fax?????. By seeing all this complaints that people are sending in mail....waiting 5 to 7 months
  is horrible!!! Numerous of times in month of September 2022 I called PSI customer service to get status, I was informed that it would take 8-10 days to be updated and I would receive an email. Well I call again and again and was told, the docs had not been received and I would receive an email. I called again and was told it would take 3 months to updates the points and that they had not received the docs. After going back and forth with the rep, he then stated docs had been received but allow 8 weeks to update, then he said 3 months. He said another department handles *** points but they do not have a number and he could not provide an email address. So many inconsistencies. All I want is my points to be added and updated and mailed back to me so I can get my license. The customer service is not aware of what is going on that is why I was told multiple stories. This definitely triggering my anxiety. I can't take it anymore! Please help 🙏 The sad thing I went head taken another exam...and just sent my latest score sheet and my ******** documents via fax number today to the same fax numbers listed above. I wondered if they received my other documents in September This is crazy! I just need my points to get my license. **********************
  

  Business Response

  Date: 11/30/2022

  Consumer Response /* (-5, 5, 2022/10/27) */
  Good Afternoon,
  
  Hope all is well.
  
  I am ********************* with a 10 point preference. To be on the same page with everyone. I want to use my ******** points on state portion of the exam. I made 33 correctly which I'm lacking 6 points. I have attached my documents and my latest scoresheet dated 0ct 25, 2022 to show proof of my exam. This is not my first escalation I had one on September and one October 19 that was never resolved and the third one dated October 26, 2022 with this kind wonderful supervisors-is for only applying my ******** points which is 6 or less not sure how you all(processing team) calculate the points. I am in process of scheduling my national portion only. Please assist me with this process as soon as possible. Please don't send back templated response. I truly appreciate this.
  
  Please see attached documents of proof of my ******** status.
  
  Thank you kindly,
  
  ******************
  
  
  Consumer Response /* (-5, 6, 2022/10/27) */
  Then now I'm on the call with PSI they don't if*** required to take the failed portion in my case is the National part. By talking to different reps stated I could take only the failed part but now they don't know. This is horrible news ********************************************* I scheduled an exam on Oct 29th that possibility I will have to take both which raising my anxiety levels up. I don't appreciate the dishonesty. I have never experienced customer service that is horribly not together!
  I even ****** it online as well
  
  Please see *************************************************************
  
  
  
  The ******* *********************** Exam is split into two parts. The first part is the ******************************** exam. The second part is the *********************** state specific exam. The national portion of the ******* *********************** exam is comprised of 100 questions. In order to pass the test, an examinee must answer 75 out of the 100 questions correctly (75% correct).
  
  The state specific part of the ******* *********************** Exam is comprised of 52 questions. An examinee must answer 39 questions correctly to pass (75% correct).
  
  The time limit allowed for both the national and state specific part of the ******* *********************** Exam is 4 hours. To just take the national portion, the time limit is 2.5 hours. To just take the ******* specific portion, the time limit is 2 hours.
  
  *********************** Exams in ******* are administered by *******. exams at ************** Before registering with *** for the ******* *********************** Exam you must first review the link below to confirm your eligibility.
  
  ******* *********************** Eligibility Document
  
  In *******, if you pass one part of the *********************** Exam, you are permitted to take and pass the subsequent part at a later date, as long as both are passed within 12 months.
  
  The ******* *********************** Examinations are taken on a computer. You will receive your results immediately after finishing. The test is closed book. Remember to bring a simple functioning non programmable calculator because 10% of the exam may require some type of calculation.
  
  The registration fee to take the ******* *********************** Exam is $97.
  
  ******* **********************
  *********************************************************************************************************************************************************
  
  
  Business Response /* (1000, 7, 2022/11/03) */
  PSI has processed the ******** Points application of the testing candidate. PSI has sent the updated score report on 10/31/2022.
  
  
  Consumer Response /* (3000, 9, 2022/11/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  No, It does not includes the test that I have retaken on October 31st. Only the one October 25th. Please send the new updated score report. *************** I have notified the customer service with my last report and the old one with supporting documents as well. 4 documents total. Please advise. ***************
  
  
  Business Response /* (4000, 12, 2022/11/14) */
  PSI will contact the testing candidate to provide feedback regarding the concern.
  
  
  Consumer Response /* (-5, 13, 2022/11/16) */
  Good Evening, I was told 3 weeks that I will get results of ******* points once again they did not follow through. I'm inquiring the status of my ******** points . Please assist and advise. Thank you I never got anything.
  
  Business Response /* (4000, 22, 2022/11/28) */
  PSI reached out to the testing candidate providing instructions in regard to her request.

• Initial Complaint

  Date:10/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TO WHOM IT MAY CONCERN:SEPT-23-2022I had registered New Jersey real estate broker online exam at 3:30 PM; I was logged on around 3:10Pm to take an exam. Proctor id#******** was so long he wasted around 1 hour and couldn't launch my exam I called the exam support line open a ticket#******* and then they told me to relaunch the exam again which I did and I came back to same issue guy wanted to see the room desk top and I been on chat for almost 1.5 hour and still they were not able to launch my exam. I been messaging them again and again after 10 messages they will say I will launch an exam in next 10 minutes waited another hour and no exam were release. Most poor customer service no one knows what is going I will write to state of NJ how they have contract to take an exam. This website being operated from Philippines these guys has horrible phone connection and they are completely lost. After wasting many hours on phone and email and chat I am not able to take my NJ broker exam. Sending this email with chat between proctor an myself. Horrible customer service. SOMEONE must get back to me ASAP.Thanks-***** *****
  

  Business Response

  Date: 11/15/2022

  Business Response /* (1000, 5, 2022/11/03) */
  PSI conducted a thorough investigation with regards to the testing candidate's concern. PSI provided a retake with waived fee on the said examination.

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for the past six months to take a test I was approved for by the Deputy Real Estate Commissioner of Georgia. I have completed all the steps required and sent in all of the required documents to be eligible to take the test. However, I have called multiple times to resolve the issue, gone through a long process of waiting on hold, and explained the situation for someone to promise me the issue will be resolved, and I will be called back. No one ever calls back and when I call again, they claim there is no record of the previous attempts to resolve this issue. Furthermore, it seems that the calls are being outsourced to a call center where the people I am speaking with have trouble understanding my English and vice versa. I am not sure how I can proceed because I have already wasted so much time dealing with them as well as wasting time preparing for a test I cannot take. Also, I have certainly lost potential wages I could have been earning during this process.
  

  Business Response

  Date: 11/04/2022

  Business Response /* (1000, 5, 2022/10/31) */
  Testing candidate has been assisted and exam scheduled.
  
  
  Consumer Response /* (2000, 7, 2022/11/03) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:10/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/7/2022 I scheduled and paid $85 for an exam that was to start at 7 AM on 9/14/2022. On the date of the exam I was in side the testing facility by 6:30 AM. I waited for over an hour and nobody came to facilitate the exam. I called customer service and rescheduled the exam for 10/14/2022 at 7 AM at the same facility. Again I show up to the testing facility at 6:30 AM and waited for over an hour and nobody showed up to facilitate the exam. I had my Office Manager call customer service and she told them what happened. She was told that they would need to see a picture of me at the facility. She had let them know that i had already left the facility. She was told that a supervisor by the name of ****** was not in the office yet but that he would call when he get's in. I have not heard from anyone from PSI. I would like to request a refund. But they have a no refund policy.
  

  Business Response

  Date: 11/15/2022

  Business Response /* (1000, 5, 2022/10/31) */
  PSI has assisted the testing candidate and has scheduled the exam with a waived fee. The testing candidate completed the exam last 10/28/2022.

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I graduated esthetics school in April 2022 in Maryland. I scheduled my exam for July. The Baltimore Office canceled my exam due to building issues. I rescheduled for September 2022 didn't pass. I rescheduled for October 15, 2022 at 230pm. I received a call that morning advising the Baltimore office will be closed again so they rescheduled me for the next day October 16th for 11am. I arrived at the Baltimore location at 1030 am and no one was there. I called the number provided and someone assured me that someone would be there to let me in by 11am. To my surprise again no one showed. I didn't receive a call or email stating that no one would be there to let me in for testing. So I drove all the way to this testing site for nothing. Gas isn't cheap and I do not have monies to waste.
  
  Now I am having an anxiety attack because this is too much back and forth & my mental health is now being affected. I called again and was rescheduled to test at another Maryland location which is 1.5 hours away from my home. So all in all this is a 3 hour drive for me. Now my anxiety is reactivated, migraines and my mental health is affected. I was still able to drive to the Crofton, MD location and test. I failed again only by 3 points (72%) because my mind isn't quite there I am highly stressed for so many inconveniences. I rescheduled again for Wednesday, October 19th Baltimore location because Crofton is just to far of a drive for me. I spoke with a manager on Tuesday, October 18th and she advised that the Baltimore location may be closed again and she did not want to chance me being rescheduled so she rescheduled me anyway for the Crofton location to take my test on October 19th at 8pm. I received many apologies but at this point an apology isn't good enough. I received a call today October 1 19th from the Crofton, MD office asking if I could come in early or possibly reschedule for another day. I have been rescheduled for the 6th time for two wks away. This is unacceptable!
  

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 5, 2022/10/20) */
  PSI sincerely apologizes for the inconvenience. PSI has been in contact with the testing candidate and has assisted with the concern.
  
  
  Consumer Response /* (3000, 7, 2022/10/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  So not true! No one has been in contact with me and I would like for them to reach out to me asap.
  
  
  Business Response /* (4000, 9, 2022/10/31) */
  PSI contacted the testing candidate last 10/27/2022 to assist.
  
  
  Consumer Response /* (4200, 11, 2022/11/01) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  PSI did a horrible job with constantly rescheduling me. They really inconvenienced me and affected my mental wellbeing. Reached out the the President and she was of no help as well and showed no empathy. Overall they need to reimburse me for my mileage for driving 1.5 hours away to take the test and for the monies I spent for the testing. Customer service need more training and all parties involved need to be more sympathetic to their customers. I am not satisfied at all. This was such a horrible testing experience.

• Initial Complaint

  Date:10/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PSI EXAM is the company NY State selected to for all kinds of state exams. However, this company does not employ American. All their operations are in the PHILIPPINES. There employees are EXTREMELY RUDE AND UNHELPFUL. We paid to take and exam. 3 days before the exam we changed the date, that is within the time allowed, however, they never sent us the new confirmation. We spoke to 5 different customer services rep. and were told that they could not transfer us to a supervisor. One by one became very disrespectful, and told us that their bosses were in a meeting all at once and no one could help us. We paid our American dollars to them, now they are saying we need to pay again as if nothing has happened. We have our receipt and transaction number, but no help!! New York State, We cannot depend on outsources to support our families. We need to pass our exam and now we are held back by people who do not understand customer service. !!!!!!!!!!
  

  Business Response

  Date: 11/04/2022

  Business Response /* (1000, 5, 2022/10/20) */
  PSI apologizes for the inconvenience. PSI assisted the testing candidate and sent the email confirmation. Rest assured that we are doing our best to improve the services that we provide to our candidates.

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/21/2022 I entered psi's mt moriah testing location. there was one other tester there for an exam also that day who witnessed the events I'm about to describe.
  
  While waiting for the administrator to process me I noticed a table with papers spread out on them and numbers attached to each individual set of forms .
  I had been at this location 3 other times and I hadn't saw that.
  
  After the attendant processed me into the system there were other minor procedural things of really no significance that I began to notice that were different than other times .
  I asked the attendant why were things always different when I came there? In a defensive and argumentative way she responded and said that nothing was different. .. I was a little shocked by her energy but I replied that I remember things being different. We were having a simple disagreement when out of nowhere she says do you want me to call my manager!? Now I'm even more shocked because i knew it wasn't that serious and I didn't think her energy would lead the conversation here..
  So I said sure if you want...
  She did ..
  The supervisor gets on the phone and I began to attempt to explain the reason why she was even being called to what I thought was a reasonable person, the supervisor ask ..what the problem and if there's a problem we can cancel your test and you won't be allowed to take your test!!
  So now I'm feeling like I either walked into the wrong facility on the wrong day or either there was tension from something prior and now I'm getting the residuals or both but either way this was unwarranted..
  
  So after begging and explaining that I simply asked a question the supervisor allowed me to take the exam.
  
  I didn't pass the exam on this day coincidentally so I called to reschedule the next day .
  
  I scheduled that morning and received and email stating that my exam was canceled. No reason just that my exam was canceled.
  
  More to this ran out of room
  

  Business Response

  Date: 11/03/2022

  Business Response /* (1000, 5, 2022/10/19) */
  PSI conducted an investigation with regard to the testing candidate and found out that the candidate's file has been blocked due to threatening one of the test center admins.
  
  
  Consumer Response /* (3000, 7, 2022/10/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I am aware of the false statements and allegations that psi are negligently publishing. Further legal actions are being taken.
  
  
  Business Response /* (4000, 9, 2022/11/03) */
  PSI confirmed that the incident findings has been verified.

• Initial Complaint

  Date:10/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is somthing else. I had a proctor test and after we spent 30 min me doing all the video pans to show that. After I asked for a manager multiple times and all they kept asking me to do was the same thing over and over. Then after I was told my teat would start shortly. I waiting 4 minutes then was asked to start over all over again even though I already did all of it. I called tech support and was hung up on. It took an hour and me begging for them to give me my test. I was almost to tears and so irritated. I was charged to take a test where they took an hour just to give me my test. I ended up taking my test insanely stressed and frustrated failed the first part and passed the second.
  

  Business Response

  Date: 11/03/2022

  Business Response /* (1000, 5, 2022/10/19) */
  Rules and guidelines are required to be followed during the check-in process. The examination fee is non-refundable.
  
  
  Consumer Response /* (3000, 7, 2022/10/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The question wasn't why there is a checkin process run by incompetent employees it was that your system and or employee couldn't see it was already done and wasted another 30 min of my time and your tech support hung up on me and didn't call me back. I hope your company gets sued and if it's a class action I will jump on.
  
  
  Business Response /* (4000, 9, 2022/11/03) */
  PSI tried to contact the testing candidate; however, the testing candidate is unreachable. The testing candidate may now reschedule the exam with waived fee.